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Frequently asked questions
Cancel Mindmetric: Step-by-Step Guide
How to cancel Mindmetric and stop recurring charges in singapore
What Mindmetric is and why you might cancel
Mindmetric is a subscription-based cognitive assessment platform that delivers AI-powered brain health evaluations, including tests for autism spectrum disorder (ASD), attention deficit hyperactivity disorder (ADHD), and intelligence quotient (IQ) measurements. The service combines one-time test purchases with an optional monthly subscription tier that unlocks continued access to personalised insights, detailed results analysis, and AI-driven recommendations through its Brain Hub feature.
You choose between purchasing individual tests (one-time payment) or enrolling in a recurring monthly plan that typically includes a free trial period. Many subscribers discover the service does not meet their expectations, or decide to reduce monthly expenses by terminating their recurring charges. Whatever your reason, Yafee is here to guide you through the cancellation process with transparency and legal grounding.
Understanding your subscription type
Mindmetric operates two distinct billing models. Individual tests cost approximately SGD 2.70 per report and do not renew. Monthly subscriptions, by contrast, charge around SGD 27.30 per month following a 7-day free trial period. Your cancellation method depends entirely on which product you purchased and the platform through which you subscribed.
If you subscribed via Apple App Store or Google Play Store, your cancellation must occur through your device settings or your app store account respectively. Web-based subscriptions purchased directly through Mindmetric's website cancel via your Mindmetric user account dashboard or through direct contact with their support team.
Your consumer rights in singapore and what they mean for you
Singapore's Consumer Protection (Fair Trading) Act provides you with enforceable legal safeguards when dealing with subscription services, even though they operate online.
Your legal position under singapore law
Under the Consumer Protection (Fair Trading) Act, you are protected against misleading conduct, unfair contract terms, and hidden charges. Mindmetric cannot lawfully make cancellation deliberately difficult, continue charging you after you request cancellation, or collect payments without your explicit ongoing consent. If Mindmetric breaches these obligations, you hold the right to lodge a formal complaint with the Consumers Association of Singapore (CASE), which investigates disputes and mediates resolutions between you and the company.
Furthermore, if you purchased your subscription through Apple App Store or Google Play Store, you benefit from the payment platforms' own refund and cancellation policies, which frequently offer stronger consumer protections than Mindmetric's direct terms. Yafee recommends preserving all documentation throughout your cancellation process, including screenshots of confirmation emails, transaction IDs, support communications, and cancellation confirmations. This evidence is essential if you need to dispute a charge or pursue a refund claim later.
Your right to stop recurring payments immediately
You possess an absolute legal right to terminate any recurring payment at any time, regardless of the reason. If Mindmetric's cancellation process proves inaccessible or unresponsive, you can instruct your bank, credit card issuer, or payment processor (PayPal, for example) to block further transactions. Most financial institutions process such instructions within 2 to 3 business days. Retain proof of your instruction and any written confirmation from your provider to protect yourself against future disputes.
How to cancel Mindmetric via apple app store
If you subscribed through an Apple device (iPhone or iPad), you must cancel directly via Apple's systems rather than through Mindmetric's website.
Step 1: access your apple account settings
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen.
- Tap Account.
- Tap Subscriptions.
Step 2: locate and cancel Mindmetric
- Find Mindmetric in your active subscriptions list.
- Tap on Mindmetric.
- Tap Cancel Subscription.
- Follow the on-screen prompts and select your reason for cancellation.
- Tap Confirm Cancellation.
Apple displays the final billing date and confirms your cancellation immediately. You retain access until that date, after which your subscription terminates automatically.
How to cancel Mindmetric via google play store
Android users who subscribed through Google Play Store must cancel via their Google Play account, not through Mindmetric directly.
Step 1: open google play store settings
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Tap Payments and subscriptions.
- Tap Subscriptions.
Step 2: cancel your Mindmetric subscription
- Find Mindmetric in your active subscriptions.
- Tap on Mindmetric.
- Tap Cancel subscription.
- Select your reason for cancellation from the dropdown menu.
- Tap Cancel subscription again to confirm.
Google Play confirms cancellation and specifies your final billing date. Access continues until that date expires.
How to cancel Mindmetric via your web account
If you subscribed directly through Mindmetric's website, you cancel through your account dashboard or by contacting their support team.
Step 1: log in to your Mindmetric account
- Visit the Mindmetric website.
- Click the login or sign in button.
- Enter your email address and password.
- Click the Account or Settings menu once logged in.
Step 2: locate your subscription management section
- Navigate to Subscriptions or Billing Settings within your account dashboard.
- Review your active subscriptions and billing history.
- Click the Cancel or End Subscription button next to your monthly plan.
Step 3: confirm your cancellation
- Review the cancellation summary, which displays your final billing date.
- Click Confirm Cancellation or similar confirmation button.
- Check your email for a cancellation confirmation message from Mindmetric within 24 hours.
If you cannot locate the cancellation option in your account dashboard, contact Mindmetric support directly via email or their help centre and request cancellation of your monthly subscription. Provide your account email address and request written confirmation of cancellation.
Cancellation timelines and billing dates
Understanding when your cancellation takes effect protects you from unexpected charges after cancellation.
When your charges stop
Most subscription platforms, including Mindmetric, cancel your subscription at the end of your current billing cycle. If your next billing date is 15 March, your cancellation takes effect on 15 March and no further charges occur. You retain full access to the service until that date. Yafee advises checking your confirmation email for the exact final billing date to avoid confusion.
In contrast, if Mindmetric offers immediate cancellation (some platforms do), your subscription terminates instantly and you lose access to premium features. Confirm which cancellation type you have selected before confirming the cancellation request.
Monitor your bank statement
After cancellation, monitor your bank account or card statements for 2 billing cycles to confirm no further charges appear. If a charge occurs after your cancellation date, contact your payment provider immediately and request a reversal. Provide them with your cancellation confirmation email as evidence.
Refunds and recovery of charges
Your refund eligibility depends on when you request cancellation and your local consumer protections.
Refunds within the free trial period
If you cancel Mindmetric within the 7-day free trial window, you incur no charges. Cancellation during the trial period prevents any billing from occurring.
Refunds after the trial ends
Once your free trial expires and Mindmetric charges your first monthly fee, refund policies vary. Mindmetric's own terms may limit refunds, but Singapore's Consumer Protection (Fair Trading) Act permits you to dispute charges for services that do not match their description, deliver poor quality, or fail to function. If Mindmetric's service did not perform as advertised or contained material defects, you can request a refund from your payment provider by disputing the charge (known as a chargeback with credit cards or a dispute with PayPal).
When requesting a refund from your bank or payment provider, cite the defect or performance issue and provide screenshots or documentation. Institutions typically investigate chargebacks within 60 to 90 days and may return funds to you while the investigation proceeds.
Refunds through payment platforms
If you purchased via Apple App Store or Google Play Store, you can request a refund directly from Apple or Google, rather than from Mindmetric. Both platforms offer refunds within 48 hours of purchase for unused or defective apps and subscriptions. Contact Apple Support or Google Play Support, provide your transaction ID, and explain the reason for your refund request.
| Refund route | Timeline | Best for |
|---|---|---|
| Apple App Store refund request | Within 48 hours of purchase | Subscriptions purchased on Apple devices |
| Google Play Store refund request | Within 48 hours of purchase | Subscriptions purchased on Android devices |
| Credit card chargeback | 60 to 90 days investigation | Service defects or false advertising claims |
| PayPal dispute | 180 days from transaction date | Web-based subscriptions paid via PayPal |
| CASE mediation | 60 to 90 days | Unresolved billing disputes after cancellation |
Common cancellation mistakes and how to avoid them
Cancellation is straightforward once you follow the correct procedure, but several frequent errors can complicate the process or leave you liable for charges.
Deleting the app without cancelling
Removing the Mindmetric app from your phone does not cancel your subscription. Your recurring charge continues because the subscription exists on Apple, Google, or Mindmetric's servers, not on your device. Always cancel through your account settings first, then delete the app. Yafee has helped thousands of consumers avoid this mistake by emphasising that app deletion and subscription cancellation are separate actions.
Assuming Mindmetric will cancel after non-payment
If your card declines during a billing cycle, Mindmetric does not automatically cancel your subscription. The company typically retries the charge several times over days or weeks, incurring failed payment fees on your card and potentially damaging your credit rating. Proactively cancel your subscription rather than waiting for payment failure to trigger cancellation.
Failing to request written confirmation
Oral or chat-based cancellation requests may not be processed if Mindmetric's support team does not document them properly. Always request written confirmation, either via email or through an account message, and retain that confirmation for your records.
Cancelling only through your bank without notifying Mindmetric
If you block Mindmetric's access to your card without cancelling the subscription directly, Mindmetric retains the right to pursue the outstanding balance through debt collection. Cancel through the appropriate platform first, then block future charges as a secondary safeguard.
What happens after you cancel
Cancellation does not happen in an instant, and understanding the aftermath prevents confusion and unexpected charges.
Access and feature availability
After you cancel, you retain full access to Mindmetric's features until your final billing date. Once that date passes, your access to premium content, the Brain Hub, and AI recommendations terminates. You lose the ability to view detailed results and personalised insights. Any individual tests you purchased (one-time payments) remain accessible indefinitely because they are not subscription-dependent.
Data retention and export
Before your access expires, download or export any test results, reports, or data you wish to preserve. Many services delete user data within 30 to 90 days of subscription termination. Contact Mindmetric support if you require assistance exporting your assessment history.
Reactivation and re-subscription
If you cancel and later decide to resubscribe, you typically begin a new subscription with a fresh 7-day free trial. You do not recover your previous trial period. Reactivation creates a new billing relationship with a new first charge date.
Pricing and subscription comparison
Understanding Mindmetric's cost structure helps you evaluate whether cancellation aligns with your budget and needs.
| Product type | Cost | Renewal | Free trial |
|---|---|---|---|
| Individual test (one-time) | SGD 2.70 | No | Not applicable |
| Monthly subscription | SGD 27.30 | Monthly | 7 days |
| Annual subscription (if available) | SGD 250.00 (estimated) | Annually | 7 days |
If you use the service infrequently, purchasing individual tests eliminates recurring charges and suits your needs better than a subscription. If you engage with assessments regularly, the monthly subscription offers better value per test than purchasing multiple individual reports.
Key steps to take before and after cancellation
Following a structured checklist reduces errors and protects your financial and legal interests throughout the cancellation process.
Before you cancel
- Log in to your Mindmetric account and verify your subscription type and next billing date.
- Download or export any test results, assessment reports, or data you want to keep permanently.
- Take a screenshot of your subscription details page showing the renewal date and amount.
- Note the exact URL or menu path to the cancellation option so you can navigate directly.
During cancellation
- Follow the cancellation steps specific to your subscription platform (App Store, Google Play, or web account).
- Capture a screenshot of the final cancellation confirmation page or message.
- Note the date, time, and confirmation number displayed on screen.
After cancellation
- Check your email for a cancellation confirmation message from Mindmetric or your payment provider within 24 hours.
- Save or print the confirmation email and store it with other financial records.
- Set a calendar reminder to verify no charges appear on your bank statement after your final billing date.
- Monitor your account for 2 to 3 billing cycles after the final charge to ensure subscription remains terminated.
- If unexpected charges occur, contact your bank or payment provider immediately with your cancellation confirmation as evidence.
When to escalate your cancellation complaint
If Mindmetric refuses to cancel, continues charging after you cancel, or makes the cancellation process deliberately inaccessible, you have legal recourse through Singapore's consumer protection system.
Step 1: request written response from Mindmetric
Email Mindmetric support with a clear cancellation request, citing your account details and the date you attempted to cancel. Request written confirmation within 5 business days. Preserve the email, all attachments, and their response.
Step 2: dispute the charge through your payment provider
If Mindmetric does not respond or refuses to cancel, contact your bank, credit card issuer, or PayPal and dispute the charge. Provide your cancellation confirmation and Mindmetric's failure to respond as evidence. Your payment provider investigates and may recover your funds.
Step 3: lodge a complaint with CASE
If the payment provider's investigation does not resolve the matter, contact the Consumers Association of Singapore (CASE) at www.case.org.sg or call 6100 0315. CASE is the statutory body empowered to investigate consumer complaints, mediate disputes, and refer violations of the Consumer Protection (Fair Trading) Act to enforcement authorities. Yafee strongly recommends involving CASE if Mindmetric's billing practices violate Singapore law.
Conclusion: your path to cancellation
Cancelling Mindmetric is a straightforward process once you identify the correct platform-Apple App Store, Google Play Store, or Mindmetric's website. Your cancellation takes effect at the end of your current billing cycle, and you retain access until that date. Singapore's Consumer Protection (Fair Trading) Act ensures you have clear rights to cancel, and if Mindmetric refuses or charges you improperly, you can escalate through your payment provider or the Consumers Association of Singapore.
Document every step: keep screenshots, confirmation emails, and proof of cancellation. Monitor your bank statement for 2 to 3 cycles after your final billing date to confirm no further charges appear. If unexpected charges occur, contact your financial institution immediately with your documentation.
Yafee has helped thousands of consumers cancel subscriptions across SaaS platforms, fintech services, and digital applications. By following this guide and staying informed of your legal position, you avoid surprise charges and protect your financial autonomy. Take action today, keep your evidence secure, and contact CASE if Mindmetric fails to honour your cancellation request.
Cancellation address and contact details
For web-based subscriptions, locate Mindmetric's support contact information through their website's help centre or contact page. Request cancellation via email and retain all correspondence. For app store cancellations, Apple and Google manage the termination; no direct Mindmetric contact is required. Yafee recommends verifying no further charges appear within 2 billing cycles and escalating to CASE if problems persist.
Important warning
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- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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