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Frequently asked questions
Cancel Mind Metric Ai: Step-by-Step Guide
How to cancel Mind Metric Ai in singapore and claim your money back
What is Mind Metric Ai and why cancellation matters
Mind Metric Ai is a subscription-based cognitive wellness platform that offers mental health assessments, performance reports, and ongoing tracking through web and mobile applications. You pay recurring subscription fees to access their automated cognitive measurement tools, which track your wellness indicators over time. Many subscribers in Singapore discover the service does not deliver the cognitive insights promised, the recurring charges accumulate faster than expected, or they find better alternatives at lower cost. Cancelling a subscription should be straightforward; instead, many platforms bury cancellation options behind multiple steps and autorenewals. This guide explains your legal rights under Singapore law and walks you through every cancellation method available to you. Yafee has helped thousands of consumers navigate subscription exits and recover unexpected charges, and this guide applies the same rigorous legal framework to Mind Metric Ai.
Common reasons to cancel Mind Metric Ai
You might cancel because the cognitive insights fall short of expectations, the subscription fee does not justify occasional use, you have found a competitor offering better value, or you simply want to reduce monthly expenses. Whatever your reason, you deserve a cancellation process that protects your wallet and respects your time. At Yafee, we believe cancellation should take minutes, not hours.
Understanding Mind Metric Ai pricing and what you pay
Before you cancel, confirm exactly what you are paying for and whether you qualify for a refund under Singapore consumer law.
Current pricing structure and plan types
Mind Metric Ai offers both one-off report purchases and recurring subscription plans. Pricing varies by tier and displays in your local currency (SGD) when you access their official website or mobile app store listing. Always verify the exact charge amount on your billing statement before cancelling, and keep a screenshot of the pricing page as evidence. Yafee recommends documenting your subscription tier, billing date, and renewal frequency as this information becomes critical if you need to dispute a charge later.
| Plan type | Access model | Billing cycle | Cancellation method |
|---|---|---|---|
| One-off report | Single purchase | No renewal | Already purchased; no cancellation needed |
| Monthly subscription | Recurring monthly | Every 30 days | Cancel via account dashboard or email |
| Annual subscription | Recurring yearly | Every 12 months | Cancel via account dashboard or email |
| iOS App Store subscription | In-app recurring | Varies by plan | Cancel via Apple account settings |
| Google Play subscription | In-app recurring | Varies by plan | Cancel via Google Play account settings |
| Corporate or team plan | Multi-user recurring | Monthly or annual | Contact support for cancellation |
Singapore-specific pricing details
Mind Metric Ai does not publicly list Singapore-specific SGD pricing on a centralised pricing page. Your exact charge depends on your selected plan tier and your app store region settings. When you open the app or visit their website from Singapore, local currency should display automatically. However, Yafee strongly advises you to cross-check the SGD amount shown in your bank statement or credit card bill against any marketing materials you received. If the charged amount exceeds the advertised price, you have grounds to dispute the transaction under the Consumer Protection (Fair Trading) Act.
Your consumer rights in singapore and how they protect you
Singapore's consumer protection framework gives you powerful legal rights when cancelling subscriptions and disputing unfair charges.
The consumer protection (Fair trading) act and unfair contract terms
Under the Consumer Protection (Fair Trading) Act (Chapter 52A of the Statutes of the Republic of Singapore), unfair contract terms that place you at a significant disadvantage are not binding on you. This means if Mind Metric Ai's terms include hidden autorenewals, unreasonable cancellation fees, or deceptive billing practices, you can challenge them. If the company misrepresents the service (for example, promising cognitive improvements that never materialise), or if contract terms are obscured or written in deliberately complex language, the Act empowers you to seek refunds and compensation. Yafee recommends keeping all communications, screenshots of pricing pages, transaction receipts, and app screenshots as evidence of any misrepresentation.
Your legal position when cancelling
You have the right to cancel a subscription without penalty if you give reasonable notice. Singapore law does not impose a strict cooling-off period for digital services like Mind Metric Ai (unlike physical goods), but the Consumer Protection (Fair Trading) Act protects you from unfair cancellation clauses. If Mind Metric Ai charges you after you submit a cancellation request, or refuses to cancel unless you pay an excessive fee, that conduct may breach the Act. In such cases, you can escalate your complaint to the Consumers Association of Singapore (CASE), the designated consumer authority. CASE offers free mediation and can compel the company to refund unfair charges. Yafee advises you to document your cancellation request and any response from Mind Metric Ai before escalating.
How to cancel Mind Metric Ai via your account dashboard
The fastest cancellation route is through your Mind Metric Ai account dashboard on the web or mobile app.
Step 1: log in to your Mind Metric Ai account
Open your web browser or the Mind Metric Ai mobile app and sign in with your email address and password. If you have forgotten your password, use the "Forgot Password" link to reset it. Ensure you have access to the email account linked to your subscription so you can confirm the cancellation.
Step 2: navigate to your subscription or billing settings
Once logged in, locate your account settings or profile menu. This is typically found by clicking your name or avatar in the top right corner (web) or tapping the three-line menu icon (mobile app). Look for tabs or links labelled "Billing", "Subscription", "Plans", or "Account Settings". Yafee advises taking a screenshot of this page before you proceed, as it serves as proof of the plan you held.
Step 3: select your active subscription and confirm cancellation
Find your current subscription plan in the list. Click or tap the option to cancel, downgrade, or manage your subscription. The system will typically ask you to confirm your cancellation and may offer you a discount to stay as a subscriber. Do not accept a discount unless you genuinely want to continue; cancellation is your stated goal. Select the final "Cancel Subscription" or "Confirm Cancellation" button. Mind Metric Ai should display a confirmation message with your cancellation date. Save or screenshot this confirmation.
Step 4: verify cancellation via email
Within minutes to 24 hours, Mind Metric Ai should send you a confirmation email stating your subscription has been cancelled. Check your inbox and spam folder. This email is your proof of cancellation. Keep it indefinitely. If you do not receive a confirmation email within 24 hours, contact Mind Metric Ai support immediately using the method described below.
How to cancel Mind Metric Ai via email or support contact
If you cannot access your account or the dashboard cancellation fails, contact Mind Metric Ai directly.
Step 1: gather your account details
Before you contact support, collect the following information: your account email address, full name, subscription plan type (monthly or annual), the date you subscribed, and your most recent billing amount and date. Having this information ready speeds up the cancellation process and prevents delays caused by support staff requesting clarification. Yafee recommends creating a simple email draft with these details so you can copy and paste it into your support request.
Step 2: compose a clear cancellation email
Write a brief, formal email to Mind Metric Ai support. State your request clearly: "I request immediate cancellation of my Mind Metric Ai subscription." Include your account email, subscription plan, and billing details. Add the sentence: "Please confirm my cancellation in writing with the effective cancellation date and confirm that no further charges will be applied." A sample template follows:
Subject: Cancellation request for Mind Metric Ai subscription
Dear Mind Metric Ai Support,
I request immediate cancellation of my Mind Metric Ai subscription. My account email is [your email], my plan type is [monthly/annual], and my current billing cycle renews on [date]. I have been a subscriber since [date]. Please confirm my cancellation in writing with the effective date and confirm that no further charges will apply. I await your confirmation within 3 business days.
Regards,
[Your full name]
Step 3: send to the correct email address and keep records
Look for a support email address on the Mind Metric Ai website (typically [email protected] or [email protected]). If no email is listed, visit their contact page or check the app for a "Contact Us" or "Help" link. Send your cancellation email and immediately save a copy in a dedicated folder on your computer or in your email archive. Do not delete it. This email is legal proof of your cancellation request.
Step 4: follow up if you do not receive a response
If you do not receive a written cancellation confirmation within 3 business days, send a follow-up email. Reference your first email and state: "I have not received confirmation of my cancellation request dated [date]. Please provide written confirmation today." If support continues to ignore you, Yafee advises you to escalate to the Consumers Association of Singapore (CASE) or prepare to dispute the charge with your bank (see Refund Recovery section below).
How to cancel Mind Metric Ai if you subscribed via iOS or android
If you subscribed through the Apple App Store or Google Play Store, you must cancel through that platform, not through Mind Metric Ai's website.
Cancelling an iOS subscription via apple
Follow these steps:
- On your iPhone or iPad, open the Settings app.
- Tap your name at the top of the screen, then select "Subscriptions".
- Find Mind Metric Ai in the list of active subscriptions.
- Tap Mind Metric Ai and select "Cancel Subscription".
- Confirm the cancellation. Apple will display your final billing date and confirm that your subscription ends on that date.
- Take a screenshot of the confirmation for your records.
Your access to Mind Metric Ai ends on the date shown. You will not be charged again. Apple will send you a cancellation receipt via email.
Cancelling an android subscription via google play
Follow these steps:
- On your Android phone or tablet, open the Google Play app.
- Tap your profile icon in the top right corner.
- Select "Manage subscriptions".
- Find Mind Metric Ai and tap it.
- Tap "Cancel subscription" and confirm your choice.
- Google will show your cancellation date and confirm no further charges will apply.
- Take a screenshot as proof.
Google will send you a cancellation email. Keep this email as your cancellation record. Yafee emphasises that app store cancellations are separate from Mind Metric Ai's system, so always cancel through the app store even if you have an account on Mind Metric Ai's website.
Timeline for cancellation and when charges stop
Understanding when your cancellation takes effect is critical to avoiding surprise charges.
Immediate cancellation and pro-rata refunds
In most cases, Mind Metric Ai processes cancellations immediately. If you cancel mid-cycle (for example, on day 10 of a 30-day billing period), Singapore consumer law and standard industry practice typically entitle you to a pro-rata refund for unused days. This means you should receive a refund equal to (number of unused days / total billing days) × subscription price. Yafee strongly advises you to calculate this yourself and request it explicitly if Mind Metric Ai does not offer it. If you subscribed for a full year and cancel in month 3, you have grounds to request a refund for the remaining 9 months.
End-of-cycle cancellation
If your billing cycle renews on the 15th and you cancel on the 14th, you will not be charged again. Your cancellation is effective immediately, and your access ends on the 15th (or sooner, depending on Mind Metric Ai's policy). If you cancel on the 16th, after renewal, you may have grounds to dispute the charge that just posted. In this case, contact Mind Metric Ai support within 7 days of the charge and request a full refund, citing that you cancelled before the charge was supposed to post.
Monitoring your account after cancellation
For 60 days after your stated cancellation date, check your bank statement and credit card bill weekly. If Mind Metric Ai charges you after cancellation, you have evidence of the breach and grounds for a dispute or complaint to CASE. Yafee recommends setting a phone reminder for 45 days after cancellation to review your statement actively. If an unwanted charge appears, contact your bank immediately (see Refund Recovery section).
Recovering a refund if Mind Metric Ai refuses
If Mind Metric Ai declines your refund request or ignores it, you have multiple options under Singapore law.
Step 1: request a refund in writing within 14 days of the charge
Email Mind Metric Ai support and state: "I request a full refund of SGD [amount] charged on [date]. I cancelled my subscription on [date]. This charge violates the Consumer Protection (Fair Trading) Act because I did not consent to this renewal. Please refund this amount to [your payment method] within 5 business days." Keep a copy of this email. Mind Metric Ai should respond within 7 business days. If they refuse or ignore you, proceed to Step 2.
Step 2: dispute the charge with your bank
Contact your bank or credit card company and dispute the charge. You can do this via phone, online banking, or by visiting a branch. Provide your cancellation email, Mind Metric Ai's response (or lack thereof), and your bank statement showing the charge. Your bank will open a dispute investigation. In most cases, your bank will reverse the charge within 10 to 21 business days. This is your fastest refund route. Yafee recommends having your cancellation confirmation and all supporting emails ready before you call your bank.
Step 3: escalate to the consumers association of singapore (CASE)
If your bank does not refund you, or if the charge exceeds SGD 10,000, file a complaint with CASE (the official consumer authority in Singapore). CASE offers free mediation and can compel Mind Metric Ai to refund unfair charges. You can file a complaint online at case.org.sg or visit their office at 170 Ghim Moh Road, Singapore 279622. Provide CASE with your cancellation email, Mind Metric Ai's response, your bank dispute records, and copies of all charges. CASE will contact Mind Metric Ai and attempt mediation. If mediation fails, you may pursue legal action in the Small Claims Tribunal (for claims up to SGD 10,000). Yafee has seen CASE recover thousands of dollars in unfair subscription charges through this process.
Common mistakes to avoid when cancelling
Cancellation is straightforward once you know the pitfalls; rest assured that most mistakes are easily prevented.
Mistake 1: cancelling only on the website and assuming app subscriptions end
If you subscribed via the iOS App Store or Google Play, cancelling on the Mind Metric Ai website does nothing. Your app store subscription continues to renew and charge you. You must cancel through Apple or Google Play directly. Do not assume the website cancellation covers your app. Verify by checking your app store subscriptions 7 days after your website cancellation. If Mind Metric Ai still appears, cancel it immediately through the app store.
Mistake 2: not keeping cancellation proof
If you delete your cancellation confirmation email or do not take a screenshot of the dashboard confirmation, you have no evidence that you cancelled. If Mind Metric Ai later disputes your cancellation claim, you cannot prove you submitted the request. Screenshots and emails are your only defence. Save them to a dedicated folder and back them up to a cloud service (Google Drive, OneDrive) so they survive device failure or accidental deletion.
Mistake 3: cancelling too close to your renewal date
If your billing cycle renews on the 15th and you cancel on the 15th or later, your card may already have been charged. Cancellations take 24 to 48 hours to process, so the charge often posts before the system registers your cancellation. Cancel at least 3 days before your renewal date. If you miss this window and are charged, immediately dispute the charge with your bank or request a pro-rata refund from Mind Metric Ai (see Refund Recovery section).
Mistake 4: ignoring marketing emails offering discounts
After you request cancellation, Mind Metric Ai may send emails offering a 50% discount to keep you subscribed. These emails are marketing tactics. Responding to or clicking the discount link does not cancel your subscription and may restart your billing cycle. Ignore all discount offers unless you genuinely want to continue. If you accidentally reactivated your subscription by clicking a discount link, contact support immediately and request another cancellation without the discount offer applied.
What to do immediately after cancellation
Your cancellation is not complete until you have taken these final steps; a small amount of follow-up care prevents future charges.
Step 1: save all confirmation documents
Move your cancellation confirmation email and any screenshots to a permanent folder on your computer or cloud drive. Label the folder "Mind Metric Ai Cancellation" and add today's date. Include the confirmation date, the cancellation effective date, your final billing date, and any pro-rata refund amount. This folder is your legal record. Keep it for at least 3 years (the standard consumer dispute period).
Step 2: set a reminder to verify no further charges occur
Open your calendar app and set a reminder for 45 days after your stated cancellation date. On that day, review your bank statement and credit card bill. If Mind Metric Ai has charged you again, contact your bank immediately. If no charge appears, you are clear. Set another reminder for 90 days out as a final check.
Step 3: uninstall the app if you no longer need it
If Mind Metric Ai was only useful to you as a subscription service, delete the app from your phone. This prevents accidental re-subscription if you reinstall it later. If you keep the app, log out of your account so you do not inadvertently reactivate it.
Step 4: notify your bank if unauthorized charges persist
If after 60 days you discover unauthorized charges, contact your bank and formally dispute them. State that you cancelled the subscription on [date] and have proof (attach your cancellation email). Your bank can issue a chargeback, which reverses the charge and may suspend Mind Metric Ai's merchant account if this happens repeatedly.
Comparison of cancellation methods by speed and ease
Use this table to select the fastest cancellation route for your situation.
| Cancellation method | Speed | Effort required | Proof of cancellation |
|---|---|---|---|
| Account dashboard (web or app) | Instant | 2 minutes | On-screen confirmation plus email |
| Apple App Store (iOS) | Instant | 2 minutes | Apple email confirmation |
| Google Play (Android) | Instant | 2 minutes | Google email confirmation |
| Email to support | 24 to 48 hours | 10 minutes | Support email reply |
| Bank chargeback or CASE complaint | 10 to 21 days | 20 to 30 minutes | Bank dispute record or CASE case number |
Key takeaways and your cancellation checklist
Cancelling Mind Metric Ai is a legal right protected by Singapore law, and you now have all the tools to execute it cleanly and recover any unfair charges.
Your cancellation checklist
Before you start, print or save this checklist:
- Confirm your account email address and password.
- Note your subscription plan type (monthly, annual, iOS, or Android).
- Record your renewal date and next billing amount.
- Choose your cancellation method (dashboard, email, or app store).
- Submit your cancellation request at least 3 days before renewal.
- Screenshot or save the on-screen confirmation.
- Save the confirmation email in a dedicated folder.
- Set a reminder for 45 days to verify no further charges.
- If charged after cancellation, contact your bank within 7 days.
- If refund is denied, file a CASE complaint with your cancellation proof.
Your legal recourse if Mind Metric Ai breaches cancellation
Under the Consumer Protection (Fair Trading) Act, you have the right to cancel without unreasonable barriers or penalties. If Mind Metric Ai charges you after you have submitted a valid cancellation request, or refuses to process your cancellation, that conduct breaches the Act. You can seek a refund, compensation for inconvenience, and legal costs through mediation with CASE or through the Small Claims Tribunal. Yafee has guided consumers through each of these routes successfully, and your cancellation proof (email, screenshot, or app store confirmation) is your strongest evidence.
Final summary
Cancelling Mind Metric Ai takes as little as 2 minutes if you use the account dashboard. If you subscribed via an app store, cancel through that platform. If you encounter delays or refusal, escalate to CASE with your cancellation proof. Yafee recommends acting today if you have made the decision to cancel: every day you delay increases the risk of an unwanted renewal charge. Save your proof, monitor your statement, and do not hesitate to dispute any charge that appears after your cancellation date. Yafee has helped thousands of consumers cancel unfair subscriptions and recover refunds, and the same legal protections apply to your Mind Metric Ai account today.
Contact details and further assistance
If you encounter problems during cancellation or need to escalate your complaint, use these official contacts:
Mind Metric Ai support
Visit their official website for the current support email or contact form. Do not rely on third-party contact information; always verify on their official website or within the app under "Contact Us" or "Help".
Consumers association of singapore (CASE)
Address: 170 Ghim Moh Road, Singapore 279622
Phone: 6100-0315
Website: case.org.sg
Email: [email protected]
CASE handles consumer complaints and offers free mediation for subscription disputes. File a complaint online or by post if Mind Metric Ai refuses your cancellation or refund request.
Your bank or credit card company
Dispute any unauthorized charges directly with your bank within 7 days of the charge appearing on your statement. Have your cancellation confirmation and Mind Metric Ai's response (or lack thereof) ready when you contact your bank.
Yafee has provided this guide to empower you with knowledge of your rights and the clearest cancellation procedures available. Whether you choose to cancel today or after exploring your options, your consumer protections under Singapore law are absolute and enforceable. Take action now, keep your proof, and reclaim control of your subscriptions.
Important warning
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