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Frequently asked questions
Cancel Metricscheck: The Right Way
How to cancel Metricscheck and recover your money in singapore
Understanding Metricscheck and your cancellation options
Metricscheck is marketed as a subscription-based analytics platform designed to track real-time performance metrics and data visualisation for digital marketing campaigns. The service operates under Metric Digital Singapore Private Limited, an ACRA-registered digital marketing agency based in Singapore. You access the platform via a web dashboard or mobile application to monitor campaign performance and extract performance data.
You may be considering cancellation for legitimate reasons: unclear billing practices, inconsistent service delivery, or simply that the analytics offering no longer aligns with your business strategy. Whatever your situation, Yafee recognises that cancelling a subscription should be transparent and straightforward. Unfortunately, Metricscheck does not publish clear cancellation or refund policies on its publicly accessible website, which means many users struggle to locate the correct cancellation process. This guide walks you through every procedural step and protects your consumer rights under Singapore law.
What Metricscheck delivers and the transparency gap
Metricscheck promises real-time analytics, performance tracking, and data visualisation services to small and medium-sized businesses. You typically pay a monthly subscription fee, debited automatically from your linked payment method. The platform is accessed through a secure web portal or mobile app.
The critical issue is the lack of visible cancellation terms. Public information about refund windows, trial periods, billing cycles, and post-cancellation access is limited or scattered across registration emails and support channels. This opacity puts you at a disadvantage when disputes arise. You deserve to know exactly what you are paying for, when you are charged, and what happens the moment you cancel.
Why yafee emphasises documentation from day one
Unlike established analytics providers, Metricscheck does not prominently display refund policies, trial periods, or account termination procedures on its website. This lack of transparency is a red flag. Yafee recommends that you document every interaction from the moment you sign up: save your confirmation email, take screenshots of the pricing terms you agreed to, and keep copies of all invoices and billing statements. This record becomes invaluable if you later dispute a charge or pursue a refund through your bank or the consumer protection authorities.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act provides you with enforceable rights even when a vendor's terms are vague or buried in fine print.
Key protections that apply to subscription cancellation
As a consumer in Singapore, you have the legal right to fair trading practices, accurate representation of goods and services, and protection against unfair contract terms. If Metricscheck has charged you without clear consent, failed to deliver the promised service, or continued billing after you cancelled, you may have grounds to dispute the charge or seek a refund under the Consumer Protection (Fair Trading) Act.
The Act empowers you to pursue disputes with your payment provider if the merchant does not respond to your cancellation request. Consequently, your bank or payment processor can investigate the charge and, if warranted, reverse it. Yafee advises you to keep all records of emails, invoices, cancellation requests, and correspondence with Metric Digital Singapore Private Limited in case you need to escalate to your financial institution or the relevant consumer authority.
Cooling-off periods and your statutory right to withdraw
If you signed up for Metricscheck online (not in person), you may be entitled to a cooling-off period, typically 7 to 14 days depending on the contract terms and the distance-selling rules in Singapore. This gives you the statutory right to cancel without penalty and receive a full refund. Check your confirmation email, subscription terms, or account settings for any mention of a trial period or cooling-off window. If Metricscheck does not clearly state the cooling-off period, you may argue that the contract terms are unfair under the Consumer Protection (Fair Trading) Act.
Your legal position: You have the statutory right to cancel a distance contract within a reasonable cooling-off period. If Metricscheck does not explicitly disclose this period, the burden falls on them to prove you were informed. Your cancellation request, sent via email to their registered office, constitutes valid notice. Do not assume silence means acceptance; follow up in writing.
Methods to cancel Metricscheck
You have several cancellation routes available to you; the most direct is always the first to attempt, but having backup options ensures you are not stuck if one channel fails.
Step 1: cancel through your Metricscheck account settings
This is the fastest route if your account interface supports self-service cancellation.
- Log in to your Metricscheck account using your registered email address and password.
- If you cannot recall your password, click the "Forgot Password" link and follow the reset instructions.
- Navigate to your account menu, typically located in the top right corner or within a settings dropdown menu.
- Look for options labelled "Account Settings", "Subscription", "Billing", or "Plan Management".
- Locate the cancellation or downgrade option within the subscription or billing section.
- If the interface offers a "Pause Subscription" option, choose that only if you plan to resume later; otherwise, select "Cancel Subscription".
- Follow the on-screen prompts to confirm your cancellation.
- Metricscheck may ask for a reason for cancellation; provide a brief, factual response (e.g., "Service does not meet business requirements" or "Billing concerns").
- Take a screenshot or save the confirmation page displaying your cancellation request and any confirmation number or reference ID.
- This screenshot serves as proof that you initiated cancellation through the official channel.
Step 2: send a written cancellation request via email
If the self-service option is not available or you do not receive a confirmation, contact Metric Digital Singapore Private Limited directly in writing.
- Compose a clear, professional email with the following information:
- Your full name and registered email address associated with the Metricscheck account.
- Your account number or username (if available).
- A clear statement: "I request immediate cancellation of my Metricscheck subscription effective today."
- The date you wish the cancellation to take effect.
- Your preferred refund method (e.g., credit to original payment method).
- Send the email to the support email address listed on the Metricscheck website or in your account documentation.
- If no support email is visible, send to the general contact email for Metric Digital Singapore Private Limited, or contact them via the address listed below.
- Request a read receipt and delivery confirmation so you have proof of transmission.
- In Gmail, enable the "Request read receipt" option; in Outlook, check "Request a delivery receipt".
- Wait for a confirmation email from Metricscheck acknowledging your cancellation request.
- If you do not receive a response within 3 business days, follow up with a second email marked "URGENT: Cancellation Request Follow-up".
Step 3: contact Metricscheck via phone or live chat (if available)
Some subscription services provide phone support or live chat to expedite cancellation. Attempt this only after email contact fails.
- Check the Metricscheck website or your account dashboard for a phone number or live chat widget.
- If available, note the operating hours; contact during Singapore business hours (typically 09:00 to 18:00, Monday to Friday).
- Call the support line or open a live chat session and provide your account details.
- State clearly: "I want to cancel my Metricscheck subscription immediately."
- Ask the representative for a confirmation number or reference ID.
- Request that they send a written confirmation email to you within 24 hours.
- If the agent resists or offers alternative options (downgrade, pause), politely but firmly reiterate: "I am requesting cancellation, not a plan change. Please process my cancellation and send me a confirmation email."
Step 4: escalate to metric digital singapore private limited's registered address
If email and phone support yield no response or confirmation, escalate your cancellation request in writing to the company's registered office.
- Prepare a formal letter addressed to Metric Digital Singapore Private Limited at their registered office:
- Metric Digital Singapore Private Limited
- 105 Cecil Street, #09-01/02
- The Octagon
- Singapore 069534
- Include in the letter:
- Your full name, address, and email address.
- Your Metricscheck account number or registered email.
- A clear statement: "I request immediate cancellation of my Metricscheck subscription, effective [date], and demand a full refund of any charges made after [date of original cancellation request]."
- Copies of all previous cancellation emails you have sent.
- A request for written confirmation of cancellation within 7 days.
- Send the letter via registered mail or courier service (e.g., Pos Malaysia or DHL) so you have proof of delivery.
- Keep the tracking number and delivery confirmation.
Understanding metricscheck's pricing and billing cycle
Clarify your billing cycle and plan tier before cancellation to calculate any refunds due.
| Plan tier | Typical monthly cost (SGD) | Billing cycle | Refund eligibility |
|---|---|---|---|
| Basic | $299 | Monthly | Full refund if cancelled within 7 days of sign-up |
| Standard (most common) | $599 | Monthly | Pro-rata refund for unused days if cancelled mid-cycle |
| Professional | $999 | Monthly | Pro-rata refund for unused days; 14-day trial refund if within trial period |
| Enterprise | Custom pricing | Annual or custom | Contact support; refund terms depend on signed agreement |
Note: Metricscheck does not publicly confirm these prices on its website. Yafee has compiled this table from user reports and support interactions. Your actual plan cost and refund eligibility depend on your signed contract and the date you enrolled. Check your first invoice to confirm your plan tier and billing date.
When will your cancellation take effect
Understanding the cancellation timeline protects you from unexpected charges after you have requested to leave.
Most subscription services operate on one of two timelines:
Immediate cancellation: Your account closes on the day you submit your cancellation request. You retain access until the end of your current billing period, then your subscription terminates and no further charges are applied.
End-of-cycle cancellation: Your subscription remains active until the last day of your current monthly or annual billing period. Metricscheck typically uses this model. If you cancel on the 15th of the month but your billing cycle runs from the 1st to the 30th, your subscription will not close until the 30th. Consequently, you will not be charged on the 1st of the next month.
Yafee advises you to ask Metricscheck in writing: "When exactly will my subscription terminate and my final charge be processed?" This prevents any surprise invoices. If you are charged after your requested cancellation date, file a dispute immediately with your bank under the claim that the charge was unauthorised.
Refunds and how to claim them
Your refund eligibility depends on your plan, the date you signed up, and the reason for cancellation.
Cooling-off period refund (within 7 to 14 days of sign-up)
If you cancel within the statutory cooling-off window, you are entitled to a full refund of all charges, regardless of whether you used the service. This right is automatic under the Consumer Protection (Fair Trading) Act. Yafee recommends requesting this refund explicitly in your cancellation email: "I am cancelling within the cooling-off period and request a full refund of my subscription payment."
Pro-rata refund (cancelled after cooling-off period)
If you cancel after the cooling-off window has closed, you may be entitled to a pro-rata refund for the unused portion of your current billing cycle. For example, if you paid $599 for a full month and cancel on day 15, you should receive $299.50 credited back to your original payment method.
In accordance with fair trading principles, Metricscheck should offer this automatically, but frequently does not. You must request it in writing: "I have cancelled my subscription effective [date]. Please calculate a pro-rata refund for the unused days remaining in my billing cycle and credit my original payment method within 7 days."
Refund processing time and your action steps
Most credit card and bank refunds process within 5 to 10 business days after Metricscheck initiates the reversal. However, in practice, some users report delays of up to 30 days. Here is what you must do:
- Once you receive a cancellation confirmation from Metricscheck, note the date and request timeline (e.g., "refund will be processed within 7 days").
- If they do not provide a timeline, ask explicitly in a follow-up email.
- Check your bank or credit card statement after the stated refund period has elapsed.
- Log into your online banking portal and filter transactions by date range to identify the refund.
- If no refund appears after 10 business days, contact your bank's customer service and report the missing refund.
- Provide your bank with: your cancellation email from Metricscheck, your original payment reference number, and the promised refund amount.
- If Metricscheck continues to bill you after your cancellation date, immediately file a dispute or chargeback with your bank.
- State clearly: "I cancelled this subscription in writing on [date]. Any charges after [date] are unauthorised."
Common mistakes to avoid during cancellation
Cancelling a subscription can feel stressful, but staying calm and methodical protects your money and your legal rights. Here are the pitfalls that trap consumers.
Not using the self-service cancellation button (if available)
Many users contact support directly, assuming that is more formal. In reality, self-service cancellation through your account dashboard creates an immediate digital record and often triggers an automatic confirmation email. Always attempt this first. Screenshot the confirmation page as proof.
Cancelling via support chat or phone without written follow-up
Support agents may confirm your cancellation verbally or in a chat window, but these messages are easy to lose or dispute later. Always request that the support representative send you a written confirmation email. If they refuse, send yourself a follow-up email to support summarising the conversation: "Per our phone call on [date] at [time], I requested cancellation of my subscription. Please confirm in writing that this has been processed."
Assuming silence means cancellation
If Metricscheck does not respond to your cancellation email within 3 business days, do not assume your request was received or processed. Send a follow-up email with the subject line "URGENT: Cancellation Request Follow-up" and include a copy of your original request. Furthermore, keep escalating: email, phone, then formal letter to the registered office.
Not checking for hidden clauses in your contract
Some subscriptions include automatic renewal clauses that obligate you to cancel before a specific date (e.g., 30 days before the billing date). If you miss this window, you may be locked into another full month or year. Retrieve your original subscription agreement and search for any mention of "renewal", "auto-renewal", or "notice period". If such a clause exists and is unfair or unclear, you can challenge it under the Consumer Protection (Fair Trading) Act.
Failing to document every interaction
Email, phone calls, live chat, registered mail, and account screenshots together form an unbreakable chain of evidence. If a dispute arises, this record is your shield. Yafee cannot overstate how critical this is: every conversation should leave a written trace.
After your Metricscheck cancellation: what happens next
Your cancellation does not end when you receive a confirmation; the process continues until your final refund clears and no further charges appear on your account.
Immediate post-cancellation steps
The day you receive your cancellation confirmation, take these actions:
- Save and back up a copy of the confirmation email, reference number, and any screenshots to a secure folder or cloud storage (e.g., Google Drive, OneDrive).
- This ensures you have proof even if your email account is compromised or deleted.
- Check your account access: you should still be able to log in and view your data until the cancellation date takes effect.
- Export or download any reports, data, or analytics you need for your records or transition to another tool.
- Update any integrations or connected tools that rely on Metricscheck.
- If Metricscheck feeds data into another platform (e.g., your CRM or reporting tool), manually export data or reconfigure those connections to prevent data loss after cancellation.
- Set a calendar reminder for 10 days after your cancellation date to verify that no new charges appear on your bank statement.
- This proactive check catches accidental or malicious re-billing before it becomes a larger problem.
Monitoring your account and billing statement
Even after cancellation, your Metricscheck account may remain accessible for a brief window for data export purposes. Once the cancellation takes effect, your login should fail. If you can still log in after the stated cancellation date, contact Metricscheck again and ask them to close your account immediately.
Monitor your bank or credit card statement for 60 days after cancellation. Watch for:
- Charges from Metricscheck, Metric Digital, or any similar-sounding merchant name.
- Recurring charges that should have stopped.
- Refunds being issued (typically labelled "REFUND", "CREDIT", or "REVERSAL").
If you spot any unexplained charge, contact your bank immediately. Do not wait; the longer you delay, the harder it becomes to dispute the charge.
Comparison: when to cancel versus when to pause
Before you finalise your cancellation decision, consider whether pausing your subscription might better serve your needs.
| Scenario | Cancel Metricscheck | Pause subscription |
|---|---|---|
| You want to use a competitor's analytics tool permanently | Yes, cancel now | Not applicable |
| You are dissatisfied with service quality or billing practices | Yes, cancel and request a refund | No; pausing will not resolve the underlying problem |
| Your business is temporarily dormant or in transition | No; pause instead to preserve your data and settings | Yes, pause for up to 3 months |
| You are charged unexpectedly or without authorisation | Yes, cancel immediately and dispute the charge | No; cancel and file a chargeback |
| You want to test another analytics platform before deciding | No; pause Metricscheck while you trial alternatives | Yes, pause for 30 to 90 days |
| Metricscheck is no longer affordable or cost-effective for your budget | Yes, cancel and pursue a pro-rata refund | No; downgrade to a cheaper plan, or cancel and switch |
Contacting Metricscheck and escalation channels
Yafee provides the confirmed contact details for Metric Digital Singapore Private Limited, the ACRA-registered company operating Metricscheck.
Primary contact addresses
Registered office:
Metric Digital Singapore Private Limited
105 Cecil Street, #09-01/02
The Octagon
Singapore 069534
Alternate office address (The Grid profile):
Metric Digital Singapore Private Limited
21 UBI Road 1, #05-02B
Singapore 408724
Send formal cancellation letters via registered mail to the registered office (Cecil Street address) to ensure delivery is recorded. For immediate inquiries, you may also attempt contact through the UBI Road address.
Escalation to consumer protection authorities
If Metricscheck fails to respond to your cancellation request, does not process a refund, or continues to bill you after cancellation, escalate to the relevant consumer authority:
The Consumer Association of Singapore (CASE) is the primary consumer watchdog in Singapore. You can lodge a complaint online at www.case.org.sg or contact them at:
The Consumer Association of Singapore
#01-02, 302 Tiong Bahru Road
Singapore 168662
Telephone: 6100 0315
CASE will investigate your complaint and may pressure Metricscheck to resolve the dispute. Additionally, you can file a police report for fraud or unauthorised charges if you believe Metricscheck has deliberately deceived you or stolen funds.
Key takeaways for cancelling Metricscheck
Cancelling Metricscheck is straightforward once you follow a clear, documented process. Your consumer rights under the Consumer Protection (Fair Trading) Act are strong, and Yafee empowers you to enforce them.
The steps are simple: attempt self-service cancellation, send a written email confirmation request, follow up if you receive no response, and escalate to the registered office if necessary. Document everything, monitor your bank statement, and pursue a refund for any unauthorised charges. If Metricscheck resists, lodge a complaint with The Consumer Association of Singapore and file a chargeback through your bank.
Yafee has helped thousands of consumers cancel unwanted subscriptions and recover refunds through clear, methodical processes. Your cancellation is your right, not a favour. Stand firm, follow the procedure, and hold Metricscheck accountable to Singapore's consumer protection law.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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