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Cancel InVideo: Your Step-by-Step Guide
How to cancel InVideo in south africa: complete legal guide to stopping payments and claiming your refund
What is InVideo and why cancellation makes sense
InVideo is a cloud-based video creation platform that enables you to produce short and long-form videos using pre-built templates, stock footage, and intuitive editing tools. The platform targets individuals and small business owners who need to create marketing videos, social media content, or paid advertisements without extensive video production experience. Templates handle the technical complexity, leaving you to customise content for speed.
You access InVideo through multiple channels: the web platform (invideo.io), Apple's App Store, or Google Play. This multi-channel architecture means your cancellation route depends entirely on where you subscribed, which directly affects refund eligibility and timeline. Many South African users discover after committing to a plan that InVideo doesn't align with their workflow, budget, or content strategy. If you're no longer using your paid features consistently, or if you've identified a more suitable platform, cancelling protects your cash flow and eliminates unnecessary recurring charges.
When InVideo users typically choose to cancel
Cancellation patterns reveal common decision points. You might cancel if you've completed a specific campaign and don't need regular video creation. Alternatively, you may have found a competitor platform with better templates for your niche, superior mobile editing, or lower pricing in ZAR. Some users cancel because the interface doesn't match their expectations, or because they underestimated how much time video creation actually requires. Others discover unexpected costs when their usage tier increases.
Recognising these triggers early saves you from wasting additional subscription months. Yafee's experience helping thousands of South African consumers understand their cancellation rights reveals that most hesitation stems from uncertainty about refunds and the formal process itself. This guide removes that ambiguity.
Your consumer rights under south african law
Before you cancel, understand the legal framework protecting you. The Consumer Protection Act, 2008 (CPA) establishes clear statutory rights that apply to InVideo subscriptions, regardless of the company's Delaware incorporation or Singapore registration office.
What the consumer protection act guarantees you
The CPA Section 14 grants you the right to cancel distance contracts (including online subscriptions) within a reasonable period if the service fails to meet legitimate expectations. The Act defines "reasonable" as typically 14 days for unused digital services, though longer periods may apply if the service remains inaccessible or fundamentally misrepresented. Critically, the CPA also protects you against unfair contract terms: if InVideo imposes cancellation penalties that are disproportionate to actual losses, the National Consumer Commission (NCC) can override them on your behalf.
Furthermore, the CPA grants you a statutory right to receive clear, upfront information about subscription renewal terms, payment frequency, and cancellation procedures. If InVideo obscures these details or makes cancellation deliberately difficult to find, the company violates the Act. Your legal position is strengthened if you can demonstrate InVideo failed to provide transparent pre-purchase information.
Your legal position in cancellation disputes
Understand your baseline rights. You are entitled to cancel any InVideo subscription within 14 days of purchase if the service is unused. If you've used the service but it fails to perform as advertised (poor video quality templates, unavailable stock assets, platform downtime), the CPA permits you to cancel and claim a refund even outside the 14-day window, provided you raise the issue promptly. Cancellation fees are permissible only if they reflect InVideo's genuine losses; arbitrary "early termination" fees violate the CPA and can be challenged through the NCC.
If InVideo refuses a legitimate refund, your escalation route is formal and structured. You lodge a complaint with the NCC (ncc.org.za) or your provincial consumer protection office, providing evidence of your subscription, payment records, and correspondence with InVideo. The NCC can compel InVideo to process refunds and impose penalties for non-compliance. This legal backing means you're not relying on InVideo's goodwill; you have statutory enforcement.
Identifying your subscription type and cancellation method
Your cancellation path depends on which platform holds your subscription: InVideo's website, Apple App Store, or Google Play. Each method has distinct timelines, refund policies, and access points. Misidentifying your subscription type delays cancellation and muddies refund claims, so confirm this first.
Web subscription cancellation through invideo.io
If you subscribed directly at invideo.io using your email and payment card, you cancel through your InVideo account dashboard. This method gives you the clearest visibility into your subscription status and refund eligibility, as the refund is processed directly by InVideo.
- Open your web browser and navigate to invideo.io.
- Do not use a bookmark; visit the site directly to ensure you're on the legitimate domain.
- Sign in using your registered email address and password.
- If you've forgotten your password, click "Forgot password" and follow the reset flow.
- Locate your profile icon, typically positioned in the top-right corner of the dashboard.
- Click the icon to reveal a dropdown menu.
- Select "Subscription," "Billing," or "Account settings" from the dropdown.
- The exact label varies depending on your account type and InVideo's current interface layout.
- Identify your active plan card, which displays your subscription tier, renewal date, and payment method.
- Review the renewal date carefully; cancellation is most effective before this date.
- Click "Cancel subscription," "Cancel plan," or "Manage subscription" to reveal cancellation options.
- InVideo typically presents a warning screen showing your access end date and any forfeited credits.
- Confirm the cancellation by clicking "Yes, cancel" or the equivalent final button.
- Retain screenshots of this confirmation; they serve as proof for refund disputes.
- Check your email inbox for an order cancellation confirmation from InVideo within 24 hours.
- This email confirms the cancellation date and refund eligibility.
Cancelling an apple app store subscription
If you subscribed through Apple's App Store on an iPhone or iPad, Apple manages your subscription and renewal, not InVideo. Cancellation occurs through your Apple ID settings, and refunds follow Apple's 14-day policy, not InVideo's policy.
- On your iPhone or iPad, open the Settings app.
- Do not open InVideo directly; the app itself does not house subscription controls.
- Tap your name at the top of the Settings menu to open your Apple ID profile.
- You must be logged in with the same Apple ID used to purchase the subscription.
- Select "Subscriptions" from the profile menu.
- All active subscriptions associated with your Apple ID appear here.
- Tap "InVideo" in the subscriptions list.
- The screen displays your renewal date and billing frequency.
- Tap "Cancel subscription" at the bottom of the screen.
- Apple displays a final prompt; confirm cancellation by tapping "Confirm".
- Verify the cancellation status immediately; Apple confirms in-app and via email to your Apple ID address.
- Your InVideo access continues until the current billing cycle ends.
Cancelling a google play subscription
Subscriptions purchased through Google Play for Android devices are managed by Google, not InVideo. You cancel via the Google Play app or website, and Google's refund policy (typically 48 hours for unused subscriptions) overrides InVideo's policy.
- On your Android device, open the Google Play app.
- Ensure you're using the same Google account linked to the original purchase.
- Tap your profile icon in the top-right corner of the Play Store.
- Select "Payments and subscriptions" from the menu.
- Tap "Subscriptions" to view all active subscriptions.
- Locate "InVideo" in the list.
- Tap "InVideo" to open your subscription details.
- The screen shows your renewal date and billing amount in ZAR.
- Tap "Cancel subscription" at the bottom.
- Google Play displays a survey asking why you're cancelling; this is optional.
- Confirm cancellation by tapping "Cancel subscription" again.
- Google sends a confirmation email to your registered Gmail address within minutes.
InVideo pricing and plan comparison
Understanding InVideo's pricing structure clarifies whether cancellation makes financial sense or whether you're cancelling prematurely.
| Plan tier | Monthly cost (ZAR estimate) | Annual cost (ZAR estimate) | Refund window | Best for |
|---|---|---|---|---|
| Free tier | R0 | R0 | N/A | Testing the platform with basic templates |
| Basic | R199-250 | R1,890-2,400 | 7 days (unused) | Casual creators, individual marketers |
| Plus | R499-599 | R4,740-5,880 | 7 days (unused) | Small businesses, regular video creators |
| Pro | R999-1,199 | R9,480-11,880 | 7 days (unused) | Professional agencies, high-volume production |
Pricing fluctuates based on promotional offers, regional billing, and plan duration (monthly versus annual). Annual plans are typically 15-20% cheaper per month than monthly subscriptions, but they commit you to longer payment periods. If you're uncertain about long-term use, the monthly option-though more expensive-permits easier cancellation.
Refund eligibility and what to expect
InVideo's refund policy grants you a 7-day refund window for unused web subscriptions. This means you must request a refund within 7 days of purchase, and you must not have downloaded or created videos using premium features. However, the Consumer Protection Act may extend this window if you can demonstrate the service failed to perform as advertised.
When you qualify for a refund
You are eligible for a refund if you cancel within 7 days and have not used paid-tier features (premium templates, advanced editing, stock footage access). Yafee advises that "unused" is interpreted strictly: if you've logged in and tested features, even for seconds, InVideo may deny the refund. Consequently, screenshot your subscription confirmation immediately after purchase; this proves your purchase date for refund timing.
Beyond 7 days, refunds are discretionary. However, if InVideo's service genuinely fails-platform downtime, missing features, corrupted exports-you can request a refund under CPA Section 55 (failure to deliver as promised). Escalate such disputes to the NCC if InVideo refuses.
Processing your refund claim
- Contact InVideo's support team within 7 days of purchase.
- Email [email protected] or use the in-app support chat.
- State clearly: "I request a refund for subscription [plan name] purchased on [date]. I have not used premium features."
- Provide your order confirmation email and payment receipt.
- These documents prove your purchase date and refund eligibility window.
- Wait for InVideo's response within 5-10 business days.
- If denied without justification, escalate to the NCC.
- If approved, the refund returns to your original payment method in 7-14 business days.
- Credit card refunds appear as credits on your next statement, not as cash deposits.
After cancellation: what happens to your InVideo account
Cancellation and access cessation are separate events. Understanding the timeline prevents unexpected loss of your video projects.
Access and data retention after cancellation
Once you cancel through the website, InVideo allows you to access your account and download existing projects until your current billing cycle ends. For example, if you cancel mid-month on a monthly plan, you retain access until the next scheduled renewal date. This grace period is generous, giving you time to export videos, download project files, or transfer assets elsewhere.
After your billing cycle ends, InVideo may restrict your ability to create new projects or access premium features, but your existing videos remain accessible (read-only) for 90 days. Download all final exports within this window; InVideo reserves the right to delete inactive account data after 90 days of non-payment.
Preventing accidental resubscription
After cancellation, ensure your payment method is not stored in your InVideo account. Log in once more after the cancellation is confirmed, navigate to "Billing" or "Payment methods," and delete the card on file. This prevents accidental reactivation if you click "upgrade" during a future visit. Yafee recommends this step for all cancelled subscriptions; it's simple and eliminates a common source of unwanted charges.
Common cancellation mistakes and how to avoid them
Cancellation is straightforward, but small oversights can complicate refunds and extend unwanted charges. The following mistakes are reversible if caught early.
Mistake 1: confusing cancellation with account deletion
Cancelling your subscription stops recurring payments. Deleting your account erases all project history and video exports permanently. Do not conflate these actions. Cancel first, download all videos, then decide whether to delete your account (which is irreversible after 30 days).
Mistake 2: missing the 7-day refund window
InVideo's refund window is strict: 7 days from purchase date, and only for unused accounts. If you request a refund on day 8, InVideo will refuse unless you can prove a service failure. Consequently, decide cancellation promptly and submit refund requests immediately. Delaying costs you the refund.
Mistake 3: cancelling through the app instead of the web account
If you subscribed on the web, cancelling through Apple App Store or Google Play does not stop the web subscription; it only cancels the app link. You'll receive duplicate charges if you're not careful. Always cancel through the platform where you subscribed. Verify your cancellation in your email and bank statement within 24-48 hours.
Mistake 4: not documenting cancellation confirmation
Screenshot your cancellation confirmation screen and save the confirmation email InVideo sends. If a dispute arises later-for example, you're charged after cancellation-this documentation proves you cancelled on a specific date. Without proof, your bank may side with InVideo in a chargeback dispute.
When to escalate to the national consumer commission
If InVideo refuses a legitimate refund or ignores your cancellation request, formal escalation protects your rights.
Building a complaint for the NCC
Gather the following documents before escalating: your cancellation confirmation email, all payment receipts, your refund request correspondence with InVideo, and InVideo's denial (if refused). Write a concise summary: "I cancelled on [date], within the 7-day refund window, before using premium features. InVideo has not responded in [X days]." Email this package to the NCC at [email protected] or file a formal complaint at ncc.org.za.
The NCC typically resolves complaints within 30-60 days. If InVideo fails to respond to the NCC's request for information, the NCC can issue a compliance order, forcing InVideo to refund you. Yafee's research shows that companies respond quickly once the NCC is formally notified; many South African consumers successfully claim refunds this way without further escalation.
InVideo cancellation checklist
Use this checklist to confirm you've completed each cancellation step.
| Action | Completed? | Notes |
|---|---|---|
| Identify subscription source (web, Apple, Google) | ☐ | Check your payment method on file |
| Log in to your account and verify current plan | ☐ | Note your renewal date |
| Download or export all project files | ☐ | Retain backups locally or in cloud storage |
| Submit cancellation request through correct platform | ☐ | Web, Apple, or Google Play |
| Save cancellation confirmation email | ☐ | Screenshot and store offline |
| Request refund if within 7-day window | ☐ | Include order confirmation number |
Key takeaways and next steps
Cancelling InVideo is straightforward when you follow the correct method for your subscription type. Whether you subscribed through the website, Apple, or Google Play, the cancellation process takes minutes, and your refund is protected by both InVideo's policy and the Consumer Protection Act. Remember: you have 7 days to request a refund if unused, and the CPA backs you if InVideo refuses a legitimate claim.
Yafee has helped thousands of South African consumers navigate subscription cancellations with confidence. The key is acting promptly, documenting every step, and escalating to the NCC if InVideo refuses to comply. Your consumer rights are not suggestions; they're legal entitlements that InVideo must honour.
If you have questions about your refund or InVideo's cancellation procedures, Yafee's contract law specialists are available to review your situation. Visit yafee.com to access additional guides on software cancellations, subscription disputes, and consumer protection remedies specific to South Africa.
Contact information for cancellation and escalation
For direct communication with InVideo, use the following channels.
InVideo support contacts
Email: [email protected]. Response time: 24-72 hours. Specify your account email, subscription tier, and whether you're requesting cancellation or a refund. Provide your order confirmation number for faster processing.
In-app support chat is available within the InVideo platform for logged-in users. This chat is monitored during business hours (typically 9:00 AM to 6:00 PM US Eastern Time).
Escalation through south african consumer protection
National Consumer Commission (NCC): ncc.org.za, or email [email protected]. Lodge a formal complaint if InVideo ignores your cancellation or refund request. The NCC has authority over distance contracts (online subscriptions) and can compel InVideo to comply with South African law.
Your provincial consumer protection office (links available at ncc.org.za) also accepts complaints for local escalation. File your complaint within 24 months of the incident.
Yafee's role in your cancellation journey
Yafee is your trusted legal resource for understanding subscription rights and cancellation procedures in South Africa. Our platform consolidates the complex interplay between international subscription providers and South African consumer law, translating it into actionable steps. Whether you're cancelling InVideo, examining refund disputes, or comparing alternatives, Yafee simplifies the process and protects your interests. Explore yafee.com for detailed guides on software-as-a-service cancellations, contract disputes, and your statutory rights under the Consumer Protection Act.
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