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Frequently asked questions
Cancel Covenant Eyes: Step-by-Step Guide
How to cancel Covenant Eyes and protect your refund rights in singapore
What Covenant Eyes is and why cancellation matters
Covenant Eyes is a subscription-based accountability and filtering service that monitors internet activity and sends reports to an accountability partner of your choice. The service combines real-time content filtering, detailed activity monitoring, and regular accountability reporting across multiple devices and platforms including Windows, Mac, iOS, and Android.
You can purchase Covenant Eyes directly from their website or through in-app purchases on the Apple App Store and Google Play. While many users find the service valuable for their accountability goals, personal circumstances change. Whether you have achieved your accountability objectives, found an alternative solution that suits your needs better, or want to reassess your monthly subscriptions, your cancellation decision deserves clear, straightforward guidance rooted in Singapore consumer law. Yafee specialises in helping consumers like you navigate subscription cancellations with confidence and clarity.
Common reasons to cancel Covenant Eyes
Users typically cancel Covenant Eyes when their accountability goals shift, they discover an alternative service that aligns better with their needs, they want to reduce their subscription expenses, or they no longer feel comfortable with the monitoring model. Understanding your specific reason for cancellation helps you navigate the process with confidence and ensures you handle refund eligibility correctly. Yafee recommends documenting your reason before you contact the company, as this strengthens your position if you later need to escalate a dispute.
When cancellation becomes urgent
You should prioritise cancellation immediately if you notice unauthorised charges on your billing statement, if Covenant Eyes continues to deduct fees after you requested cancellation, or if the service no longer functions as advertised. Singapore's Consumer Protection (Fair Trading) Act protects you against unfair practices, including continued billing without clear consent. Yafee advises you to document the date you requested cancellation and preserve all email confirmations.
Covenant Eyes pricing and subscription plans
Covenant Eyes offers multiple subscription options, and your plan type directly affects your refund eligibility and cancellation procedure.
| Plan type | Billing cycle | Approximate cost (SGD) | Refund eligibility | Cancellation method |
|---|---|---|---|---|
| Direct web subscription (monthly) | Monthly | $18-$28 | 30-day money-back guarantee | Contact Member Care |
| Direct web subscription (annual) | Annual | $140-$220 | Prorated refund within 60 days | Contact Member Care |
| Apple App Store in-app purchase | Monthly or annual | Varies by store pricing | Subject to Apple's refund policy | Cancel via Apple ID settings |
| Google Play in-app purchase | Monthly or annual | Varies by store pricing | Subject to Google's refund policy | Cancel via Google Play settings |
Visit the official Covenant Eyes website for the most current pricing and plan features, as rates and promotional offers change periodically. Do not rely on third-party comparison sites or outdated articles for exact costs.
Why your plan type determines your refund
Your subscription cost and billing cycle directly affect the refund amount and timeline you can claim. If you are on an annual plan paying a higher upfront fee, you are more likely to qualify for a prorated refund if you cancel within the eligible window. Yafee strongly recommends reviewing your billing statement before you contact Covenant Eyes so you know exactly which plan you purchased and when your subscription began. This clarity speeds up the refund process and reduces disputes.
Your consumer rights and legal protections in singapore
As a consumer in Singapore, you are protected by the Consumer Protection (Fair Trading) Act (CPFTA), which gives you specific rights when cancelling digital services and subscriptions.
What the consumer protection (Fair trading) act protects
The CPFTA requires that Covenant Eyes provide you with clear, accurate information about subscription terms, billing cycles, and cancellation procedures before you pay. The company must honour its stated refund policy and cannot use misleading language or deliberately difficult processes to prevent you from cancelling. If Covenant Eyes continues to charge you after you have requested cancellation, misrepresents its refund terms, or refuses to honour its own money-back guarantee, you have grounds to escalate your complaint to the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS).
Your legal position: Under the CPFTA, you have the right to cancel any subscription service provided you follow the company's stated cancellation procedure. If Covenant Eyes fails to process your cancellation within 14 days of your request, or if the company refuses to issue a refund you are entitled to under its own policy, you can lodge a complaint with CASE. The CPFTA also protects you against unfair contract terms that unreasonably restrict your cancellation rights.
Unfair contract terms you should know about
The CPFTA specifically prohibits unfair terms that would allow Covenant Eyes to refuse cancellation without reasonable cause, charge excessive cancellation fees, or lock you into a contract without a clear exit mechanism. If Covenant Eyes states in its terms and conditions that you cannot cancel within a certain period, or that cancellation incurs a penalty exceeding the actual cost to the company, those terms are likely unenforceable under Singapore law. Yafee recommends you review Covenant Eyes' terms of service before you act; if you spot an unfair clause, mention it in your cancellation request.
How to cancel Covenant Eyes on the website
Cancellation via the Covenant Eyes website is the most direct method and generates the clearest paper trail for your protection.
Step 1: log into your Covenant Eyes account
- Visit the Covenant Eyes website and enter your email address and password.
- If you cannot remember your password, click "Forgot password" and follow the recovery instructions.
- Confirm that you are logged into the correct account if you manage multiple subscriptions.
Step 2: navigate to your subscription settings
- Once logged in, select "Account" or "Settings" from the main menu.
- Look for a section labelled "Subscription", "Billing", or "My Plan".
- You should see your current plan type, the next billing date, and a "Cancel Subscription" or "Manage Plan" button.
Step 3: initiate the cancellation request
- Click on "Cancel Subscription" or the equivalent option.
- Covenant Eyes may ask you to select a reason for cancellation (e.g. "Found alternative service", "Cost concerns", "No longer needed").
- Select the reason that best reflects your situation; this helps the company understand usage patterns but does not affect your refund eligibility.
- Take a screenshot of this page as evidence of your cancellation request.
Step 4: review the cancellation summary
- Covenant Eyes will display a summary showing your current subscription cost, the cancellation effective date, and any refund eligibility.
- Read this summary carefully; if you are within the 30-day money-back window or eligible for a prorated refund, the amount should be shown here.
- If the refund amount is incorrect or missing, do not proceed; instead, contact Member Care directly with a screenshot of this page.
Step 5: confirm and receive confirmation
- Click "Confirm Cancellation" or the equivalent button.
- Covenant Eyes will send a confirmation email to the address registered on your account within 24 hours.
- This email should include the cancellation date, any refund amount, and an estimated timeline for the refund to reach your payment method.
- Save this email permanently; you will need it if you dispute the refund later.
How to cancel via apple app store and google play
If you subscribed to Covenant Eyes through an app store rather than the website, you must cancel through that platform's settings rather than the Covenant Eyes website.
Cancelling your apple app store subscription
- On your iPhone, iPad, or Mac, open the Settings app.
- Tap your name at the top of the screen, then select "Subscriptions".
- Find "Covenant Eyes" in the list of active subscriptions.
- Tap "Covenant Eyes" and select "Cancel Subscription".
- You will see a confirmation message; tap "Confirm" to finalise the cancellation.
- Apple will send a confirmation email to the address associated with your Apple ID within minutes.
Apple's standard refund policy allows you to request a refund within 14 days of purchase if the app did not function as advertised. If you purchased Covenant Eyes more than 14 days ago, you are not automatically entitled to a refund through Apple, but you can contact Apple Support directly to request an exception. Yafee notes that Apple evaluates refund requests on a case-by-case basis and may grant a refund even outside the 14-day window if you can document a genuine fault with the service.
Cancelling your google play subscription
- On your Android device, open the Google Play Store app.
- Tap your profile icon in the top right corner and select "Payments and subscriptions".
- Tap "Subscriptions" and find "Covenant Eyes" in the list.
- Tap "Covenant Eyes" and then select "Cancel subscription".
- Google will ask you to confirm the cancellation; tap "Cancel Subscription" again.
- You will receive a confirmation email from Google within minutes.
Google Play's refund policy is similar to Apple's: you can request a refund within 48 hours of the initial purchase. If you are outside this window, contact Google Play Support and explain why you believe the service did not perform as advertised. Google may grant a refund if you can demonstrate that Covenant Eyes failed to deliver its core filtering or monitoring functions.
Contacting member care for direct assistance
If you encounter difficulties cancelling online or if you want to explore refund options before you cancel, contacting Covenant Eyes' Member Care team directly is the most effective approach.
Email-based cancellation request
- Send an email to Covenant Eyes' support address (typically found in the "Contact Us" section of their website).
- In the subject line, write "Subscription Cancellation Request" followed by your account email address.
- In the body of the email, include:
- Your full name and the email address associated with your Covenant Eyes account
- Your subscription start date (found on your billing statement)
- The plan type (monthly or annual) and current cost
- A brief statement that you wish to cancel immediately
- Your preferred refund method (original payment method recommended)
- Request a written confirmation of the cancellation and any refund within 7 days.
- Keep a copy of this email in a separate folder for your records.
Phone-based cancellation (if available)
- Call Covenant Eyes' customer support line during business hours.
- When you reach a representative, confirm your identity by providing your account email and the email address associated with the account.
- Clearly state that you want to cancel your subscription effective immediately.
- Ask the representative to confirm your refund eligibility and the refund amount in writing via email within 24 hours.
- Take notes during the call, including the representative's name and the time of the call.
Postal correspondence (formal escalation)
- If Covenant Eyes does not respond to email or phone requests within 10 days, send a formal letter to their registered office address.
- Use registered mail or a courier service that provides tracking so you can prove delivery.
- Address the letter to "Member Care - Subscription Cancellation" and include the same information as your email request.
- Add a statement that you are exercising your rights under Singapore's Consumer Protection (Fair Trading) Act and that you expect a response within 14 days.
- Keep the tracking receipt and a copy of the letter.
Understanding refund timelines and processing
Covenant Eyes' refund timeline depends on your subscription type, when you cancel, and how the refund is issued.
Direct web subscription refunds
If you cancel a direct website subscription within 30 days of purchase, Covenant Eyes' money-back guarantee entitles you to a full refund. The company typically processes this refund within 5 to 10 business days, although some credit card issuers take an additional 3 to 5 business days to credit the amount back to your account. If you cancel after 30 days but within your billing cycle, you are usually entitled to a prorated refund of the unused portion of your subscription. Yafee advises you to ask for the exact prorated amount in writing before you finalise the cancellation.
Annual subscription refunds
If you purchased an annual plan and cancel within 60 days, Covenant Eyes typically issues a prorated refund based on the number of days you actually used the service. For example, if you paid SGD 200 for 365 days and cancel after 30 days, you would receive a refund of approximately SGD 183 (based on 335 days unused). Always request the calculation in writing before you accept the refund amount.
App store refunds
Apple and Google handle refunds independently of Covenant Eyes. If your refund request is approved, the amount will be credited to your Apple ID or Google Play balance, not directly to your original payment method. If you paid with a credit or debit card, you can then transfer the balance to your card through your app store settings, although this process takes an additional 5 to 10 business days.
Common mistakes to avoid during cancellation
Cancellation is straightforward when you follow the right steps, but a few common pitfalls can delay your refund or lead to continued charges.
Mistake 1: cancelling without preserving proof
Always take screenshots of your cancellation request, the confirmation page, and the confirmation email. If Covenant Eyes later disputes that you cancelled, or if your refund does not arrive within the stated timeline, you will need this evidence to escalate to CASE or CCCS. Yafee recommends you save these documents in a dedicated folder and also print them as a backup.
Mistake 2: confusing "pause" with "cancel"
Some subscription services offer a "pause" option that temporarily stops charges but keeps your account active. Do not select "pause"; select "cancel" if you want to exit the service completely. A paused subscription will resume after the pause period ends, and you will be charged again.
Mistake 3: relying on app uninstallation
Deleting the Covenant Eyes app from your device does not cancel your subscription. You must cancel through your account settings, the app store, or by contacting Member Care. Many users mistakenly assume that uninstalling the app stops all charges, then discover unexpected invoices weeks later.
Mistake 4: not checking your next billing date
If you cancel just before your next billing date, Covenant Eyes may still charge you for the upcoming cycle before the cancellation takes effect. Check the "Next Billing Date" in your account settings and time your cancellation at least 3 days before this date to avoid an unnecessary charge.
Mistake 5: ignoring unapproved refund timelines
If Covenant Eyes promises a refund but does not issue it within 14 days of your cancellation request, do not wait passively. Contact the company again in writing, referencing your original cancellation request and the promised refund date. If the company still fails to act, escalate to CASE with all your documentation.
What to do after your cancellation is processed
Cancellation does not end after you receive a confirmation email; you must take several follow-up steps to protect yourself.
Monitor your billing statement for the next 30 days
- Check your credit card or bank statement every 3 to 5 days after cancellation.
- If you see any charge from Covenant Eyes after your cancellation date, note the date, amount, and transaction ID immediately.
- Do not ignore unexpected charges; contact your bank right away to report unauthorized billing.
Verify your refund arrival
- Covenant Eyes should issue the refund within 5 to 10 business days of cancellation.
- Check your bank account or credit card statement to confirm the refund amount matches what was promised.
- If the refund is lower than expected or does not arrive within 14 days, contact Covenant Eyes again with evidence of the promised refund amount.
Delete or revoke access permissions
- Even after cancellation, Covenant Eyes may retain access to your devices if you do not revoke permissions.
- On Windows and Mac, go to Settings > Apps > Installed Apps and uninstall Covenant Eyes completely.
- On iPhone, open Settings > Privacy and remove Covenant Eyes from any permission categories (Screen Recording, Health, etc.).
- On Android, go to Settings > Apps and revoke all permissions granted to Covenant Eyes.
Update your accountability contacts
If you used Covenant Eyes to report to an accountability partner, notify that person that you are cancelling the service so they understand that activity reports will stop. This prevents misunderstandings and ensures a clean transition.
When to escalate your cancellation complaint
Most cancellations are processed smoothly, but if Covenant Eyes refuses to honour your cancellation request or withholds a promised refund, you have formal enforcement options.
Step 1: document everything in writing
Before you escalate, compile a complete record including your original cancellation request, all emails from Covenant Eyes, screenshots of your account and billing statements, and notes from any phone calls (including the date, time, and representative's name). Yafee advises you to send one final email to Covenant Eyes summarising the issue and requesting a response within 7 days.
Step 2: lodge a complaint with the consumers association of singapore (CASE)
If Covenant Eyes fails to respond within 7 days or refuses to honour your refund claim, submit a formal complaint to CASE. You can lodge a complaint online at www.case.org.sg or by calling 6100 0315. CASE will investigate the matter and attempt to mediate between you and the company. The process is free and non-binding, meaning CASE cannot force Covenant Eyes to refund you, but a formal CASE investigation often prompts companies to settle.
Step 3: report to the competition and consumer commission of singapore (CCCS)
If the dispute involves unfair contract terms or misleading advertising (for example, if Covenant Eyes' terms and conditions hide cancellation restrictions), you can file a report with the CCCS at www.cccs.gov.sg. The CCCS has the authority to investigate potential breaches of the Consumer Protection (Fair Trading) Act and can take enforcement action against the company.
Step 4: pursue recovery through small claims court
If the refund amount is less than SGD 10,000, you can pursue recovery through the Small Claims Tribunal, a simplified court process that does not require a lawyer. You will need to submit your complete documentation, a written statement explaining your case, and evidence that you have already attempted to resolve the dispute with Covenant Eyes. The tribunal's decision is binding and enforceable.
Yafee's quick cancellation checklist
| Task | Action required | Deadline |
|---|---|---|
| Gather billing information | Find your subscription cost, plan type, and start date on your billing statement | Immediately |
| Choose your cancellation method | Website, email, phone, or postal letter (select the method that suits your situation) | Within 3 days |
| Submit your cancellation request | Complete the online form, send an email, or make a phone call (take screenshots or notes) | Before your next billing date |
| Receive and save confirmation | Store the confirmation email and any transaction IDs in a dedicated folder | Within 24 hours of cancellation |
| Verify the refund | Monitor your bank account for the refund amount within 5 to 10 business days | Within 14 days of cancellation |
| Monitor for unauthorised charges | Check your statement monthly for 3 months to ensure no further charges appear | Ongoing for 90 days |
How Covenant Eyes compares to alternative services
If you are cancelling Covenant Eyes to switch to another accountability or filtering solution, understanding the key differences helps you make an informed choice.
| Service | Monitoring type | Accountability reporting | Approximate cost (SGD) | Cancellation ease |
|---|---|---|---|---|
| Covenant Eyes | Website and app activity | Yes, to chosen partner | $18-$28 monthly | Good (website or app store) |
| Freedom | Website, app, and device-level blocking | Optional, to self only | $8-$15 monthly | Easy (in-app) |
| OpenDNS | Network-level DNS filtering | No reporting feature | $8-$20 monthly | Easy (dashboard) |
| Cold Turkey | Application and website blocking | No accountability feature | One-time SGD 40 | No subscription |
Yafee notes that Freedom and OpenDNS are significantly cheaper than Covenant Eyes, while Cold Turkey eliminates subscription costs altogether by charging a one-time fee. If cost is your reason for cancelling, these alternatives may offer better value. If you are concerned about the monitoring model itself, Cold Turkey provides device-level control without sending reports to a third party.
Covenant Eyes cancellation address and contact details
If you need to send formal correspondence or escalate your cancellation, use the following official contact details for Covenant Eyes:
Mailing address: Covenant Eyes, P.O. Box 637, Souderton, Pennsylvania 18964, USA
Corporate address: 1525 W. King Street, East Greenville, Pennsylvania 18041, USA
Note that Covenant Eyes does not maintain a separate cancellation-specific address; however, you can send your cancellation request to either address above marked "Attention: Member Care - Subscription Department". For fastest processing, email is always preferable to postal mail, as it provides an immediate digital record.
Cancelling a subscription requires clear communication and documentation, but Singapore's Consumer Protection (Fair Trading) Act ensures that your rights are protected at every stage. Yafee has helped thousands of consumers cancel digital subscriptions by providing them with legal certainty and practical step-by-step guidance. Whether you choose to cancel online, via email, or through formal escalation, following the process outlined above minimises delays and maximises your chances of receiving a full refund. Start your cancellation today with confidence, knowing that your consumer rights in Singapore are backed by law and enforceable through CASE or the CCCS if the company fails to cooperate.
