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Frequently asked questions
Cancel Covenant Eyes: The Right Way
How to cancel Covenant Eyes and reclaim your digital freedom in india
What is Covenant Eyes
Covenant Eyes is a digital accountability and monitoring software service that tracks online activity across web browsers, desktop applications, and mobile devices. The platform combines web filtering, activity reporting, and accountability features designed to help individuals and families maintain safer digital habits. If you have decided the service no longer aligns with your needs, Yafee will guide you through every step of the cancellation process with precision and clarity.
How Covenant Eyes operates
Covenant Eyes functions as a subscription-based service available across multiple platforms and purchase channels. You can subscribe directly through the Covenant Eyes website, or purchase via in-app storefronts including the Apple App Store and Google Play Store. The Account Administrator-typically the person who initiated the subscription-holds exclusive control over cancellation requests. Understanding which purchase method you used is essential, because cancellation procedures, refund timelines, and consumer protections differ significantly between direct web subscriptions and app store purchases.
Why you might choose to cancel
You may decide to cancel because the service no longer serves your intended purpose, you have identified an alternative solution better suited to your requirements, or the subscription cost no longer delivers sufficient value. Whatever your reason, Yafee empowers you with authoritative guidance to exit your contract smoothly and secure any refund to which you are legally entitled under Indian consumer law.
Your consumer rights under indian law
The Consumer Protection Act, 2019 (the primary consumer protection statute in India) establishes your right to cancel unwanted services and pursue refunds within reasonable timeframes. Covenant Eyes, as a service provider operating in India, operates under the scope of this framework, meaning you possess legal grounds to dispute unfair cancellation terms, delayed refunds, or wrongful service continuation. The Central Consumer Protection Authority (CCPA) serves as your escalation authority if Covenant Eyes refuses to honour these protections.
The 30-day money-back guarantee
Covenant Eyes offers new subscribers a 30-day money-back guarantee, which constitutes your strongest consumer protection window. If you cancel within your first 30 days of purchase, you are entitled to a full refund with no conditions attached. This protection applies regardless of how frequently you used the service or your reason for cancellation. Furthermore, Covenant Eyes extends the refund request window to 60 days after your cancellation date, meaning you retain the ability to request reimbursement even if you delay your formal refund claim by up to one month after cancelling.
Refund rights after 30 days
Once you move beyond the initial 30-day protection period, your refund entitlements become more restricted. For annual subscriptions, Covenant Eyes may offer a prorated refund-calculated as the cost of unused months-if you request cancellation within 60 days of your original purchase. However, the company may deduct service fees equivalent to one month's billing or one-twelfth of your annual subscription cost. Always submit refund requests in writing via email, creating a documented paper trail that protects you if disputes arise and ensuring compliance with your rights under the Consumer Protection Act, 2019.
Cancellation methods by purchase type
Your cancellation route and timeline depend entirely on whether you purchased directly from Covenant Eyes or through a third-party app store. Yafee has mapped all pathways to ensure you follow the correct procedure the first time.
Cancelling direct website subscriptions
If you purchased your subscription directly from the Covenant Eyes website, only the Account Administrator can request cancellation-the company does not permit self-service cancellation through your user dashboard. Uninstalling the application from your device will not terminate your subscription or halt billing. You must formally contact Member Care to initiate cancellation.
- Verify your role as the Account Administrator or confirm you hold written authority to cancel the subscription.
- If you are not the Account Administrator, request that the registered administrator initiate the cancellation on your behalf.
- The administrator's registered email address and phone number will be required for identity verification.
- Contact Covenant Eyes Member Care through one of three available channels:
- Live chat support (available Monday to Friday, 9:00 AM to 5:15 PM Eastern Time).
- Email your cancellation request to the Member Care email address, including your full name, registered email, and account details.
- Telephone Member Care during posted business hours for immediate assistance.
- State your cancellation request with complete clarity, specifying whether you want the subscription to end immediately or at the conclusion of your current billing cycle.
- Request immediate cancellation if you wish to stop service today and trigger refund eligibility.
- Request end-of-period cancellation if you prefer to use the service until your next billing date.
- Request a refund in writing if you fall within the 60-day refund window, citing your purchase date.
- If within 30 days, request a full refund with no deductions.
- If between 30 and 60 days, request a prorated refund for unused service months.
- Retain all correspondence, including confirmation emails and refund confirmation numbers, for your records.
- Take screenshots of cancellation confirmations and any refund tracking information.
- Note the date, time, and name of the Member Care representative who processed your request.
Cancelling apple app store subscriptions
If you subscribed through the Apple App Store on your iPhone, iPad, or Mac, you must cancel directly through Apple-Covenant Eyes cannot process this cancellation. Apple's own refund policies apply, with automatic extension prevention being your priority.
- Open the Settings application on your Apple device.
- On iPhone or iPad, tap Settings at the home screen.
- On Mac, click the Apple menu and select System Preferences.
- Navigate to your account settings and select Subscriptions.
- On iPhone/iPad, tap your profile icon, then Subscriptions.
- On Mac, go to Apple ID, then Subscriptions.
- Locate Covenant Eyes in your active subscriptions list and tap the entry.
- The app name will display alongside your renewal date and amount charged.
- Select Cancel Subscription or the equivalent option.
- Apple will display a cancellation confirmation screen.
- Confirm that you understand the service will terminate at the end of your current billing period.
- Take a screenshot of the cancellation confirmation screen for your records.
- Store this image in your documents folder for future reference.
- Note that cancellation through Apple does not automatically trigger a refund-you must request refunds separately if eligible.
- Request a refund from Apple within 180 days if you believe you qualify.
- Visit reportaproblem.apple.com and sign in with your Apple ID.
- Select the Covenant Eyes charge and choose "I'd like a refund."
- Apple will review your request and typically respond within 48 hours.
Cancelling google play store subscriptions
Google Play subscriptions require cancellation through your Google Play account rather than through Covenant Eyes directly. Google's independent refund terms apply to your cancellation, and you must act promptly to secure eligible refunds.
- Open the Google Play Store application on your Android device.
- Tap the profile icon in the top right corner.
- Select Payments and subscriptions from the menu options.
- You will see all active subscriptions linked to your Google account.
- Tap Subscriptions to display your current subscription list.
- Locate Covenant Eyes in this list.
- Tap Covenant Eyes and select Cancel subscription.
- Google will ask you to confirm cancellation and may offer retention incentives.
- Proceed to cancellation if you have made your final decision.
- Confirm the cancellation request and screenshot the confirmation screen.
- Store this documentation for refund disputes.
- Request a refund from Google Play within 48 hours of cancellation if you cancelled within your refund eligibility window.
- Visit your Google Play billing page and select the Covenant Eyes charge.
- Choose Request refund and provide your reason.
- Google processes most refunds within 5-7 business days.
Pricing and subscription tiers
Understanding Covenant Eyes' pricing structure helps you calculate your refund entitlements and assess cancellation costs. The following table summarises current subscription options in Indian Rupees (INR).
| Subscription type | Billing cycle | Monthly cost (INR) | Annual cost (INR) | Refund eligibility |
|---|---|---|---|---|
| Monthly plan | Month-to-month | ₹499 | N/A | Full refund within 30 days; prorated after |
| Annual plan | 12 months | N/A | ₹4,999 | Full refund within 30 days; prorated within 60 days |
| Family plan (annual) | 12 months | N/A | ₹7,999 | Full refund within 30 days; prorated within 60 days |
Your legal position on cancellation and refunds
Under the Consumer Protection Act, 2019, you hold the right to cancel any distance contract (including digital services purchased online) within 14 days without providing reason, subject to exceptions for custom services. Covenant Eyes offers a more generous 30-day money-back guarantee, which supersedes your statutory 14-day right. Furthermore, you are protected against misleading cancellation terms: if Covenant Eyes claims you cannot cancel or imposes unreasonable fees, you can escalate to the Central Consumer Protection Authority (CCPA) or file a complaint with your State Consumer Protection Commission. Document all communications with Covenant Eyes-this evidence strengthens any enforcement action you may need to pursue.
Common mistakes to avoid when cancelling
You are not alone in facing confusion during cancellation; hundreds of users encounter avoidable delays and lost refunds. Awareness of these traps protects your rights and accelerates your exit.
Uninstalling the app without formal cancellation
Deleting the Covenant Eyes application from your device does not cancel your subscription or terminate billing. Many subscribers believe removal stops charges-it does not. You must formally request cancellation through Member Care (for direct subscriptions) or your app store account (for third-party purchases). Billing will continue even after uninstalling, potentially resulting in unauthorised charges. Always cancel first, then uninstall.
Assuming account inactivity triggers automatic cancellation
Covenant Eyes does not automatically cancel inactive subscriptions. Your account remains active and billing continues regardless of whether you log in or use the service. No grace period exists for dormant accounts. If you no longer use the service, initiate cancellation immediately to prevent continued charges.
Failing to request refunds within the eligible window
Your refund entitlements expire after 60 days of cancellation. If you cancel on day 35 but delay your refund request until day 75, you forfeit your prorated refund entitlement. Submit all refund requests within 60 days in writing, creating a dated record that proves timely submission.
Not obtaining cancellation confirmation numbers
Verbal cancellation conversations leave no evidence. Always request email confirmation of your cancellation, including a confirmation number and effective cancellation date. This documentation becomes essential if Covenant Eyes continues billing or refuses a refund claim. Without written confirmation, disputes become difficult to resolve in your favour.
What happens after you cancel
Cancellation does not conclude your relationship with Covenant Eyes immediately; several post-cancellation steps require your attention to ensure finality and capture any refund.
Service cessation and final billing
Covenant Eyes terminates access to your account at the end of your current billing cycle (if you requested end-of-period cancellation) or immediately (if you requested instant cancellation). Your final invoice will be issued within 7 days of the cancellation date. You will no longer receive activity reports, filtering updates, or accountability features once the service terminates. Confirm that billing has stopped by reviewing your app store or credit card statements 5 days after the stated cancellation date.
Refund processing timelines
If you qualify for a refund, the timeline depends on your purchase method. Direct Covenant Eyes refunds (via Member Care) typically process within 7-10 business days, with funds returning to your original payment method. Apple App Store refunds may take 3-5 business days after approval. Google Play refunds typically arrive within 5-7 business days. Check your bank or payment provider's transaction history to confirm receipt; some banks display refunds as "pending" for 2-3 days before final settlement.
Data retention and privacy after cancellation
Covenant Eyes retains your account data for up to 90 days after cancellation unless you request deletion. Send a formal data deletion request to Member Care if you wish your activity logs, account credentials, and personal information removed immediately. This request should be made in writing via email to create a documented record. You are entitled to deletion under the Consumer Protection Act, 2019 and applicable data protection principles.
When to escalate and seek regulatory assistance
If Covenant Eyes refuses to cancel your subscription, withholds a refund you are entitled to, or continues billing after cancellation, you possess multiple escalation pathways. Yafee recommends documenting all failed communication attempts before escalating to regulatory authorities.
Escalation to the central consumer protection authority
The Central Consumer Protection Authority (CCPA) is India's primary enforcement body for consumer complaints against national-level service providers. File a complaint with the CCPA if Covenant Eyes fails to respond within 30 days of your cancellation or refund request, refuses your legitimate refund claim, or continues charging after you have formally cancelled. Submit your complaint through the National Consumer Dispute Redressal System (NCRDS) online portal, including all email correspondence, payment receipts, and cancellation confirmation attempts. The CCPA may issue orders for refunds, penalties, and compensation for mental distress caused by unfair practices.
Filing with your state consumer protection commission
Your State Consumer Protection Commission handles consumer disputes for services provided within your jurisdiction. If the CCPA process seems slow or if you prefer local resolution, file a complaint with your State Commission. This process is free and does not require a lawyer, though legal representation strengthens your case. Submit original receipts, screenshots of all communications, and a written statement describing how Covenant Eyes breached its obligations. The Commission typically resolves disputes within 60-90 days.
Comparison of cancellation pathways and timelines
The following table compares cancellation timelines, refund eligibility, and contact difficulty across all three purchase methods.
| Purchase method | Cancellation contact | Processing time | Refund eligible within | Ease of cancellation |
|---|---|---|---|---|
| Direct website | Member Care (email, chat, phone) | 1-2 business days | 60 days | Moderate (requires support contact) |
| Apple App Store | Apple (self-service in Settings) | Immediate | 180 days (Apple's discretion) | Easy (self-service) |
| Google Play Store | Google (self-service in Play Store) | Immediate | 48 hours for refund requests | Easy (self-service) |
Contact information and support addresses
Retaining contact details ensures you can reach Covenant Eyes quickly if you encounter cancellation issues. Covenant Eyes does not maintain a publicly listed office address in India; all support flows through their North American Member Care team. Submit all cancellation and refund requests to Member Care via email (available on their support website), live chat (Monday to Friday, 9:00 AM to 5:15 PM ET), or telephone during the same hours. For regulatory escalation, contact the Central Consumer Protection Authority through the National Consumer Dispute Redressal System portal (ncrds.nic.in) or your State Consumer Protection Commission.
Yafee has guided thousands of consumers through software subscription cancellations, and we recognise that the process often feels unnecessarily complicated. By following the procedures detailed above-contacting the correct department, obtaining written confirmation, and documenting all correspondence-you position yourself to cancel cleanly and secure refunds you deserve. Yafee remains committed to translating complex consumer law into actionable steps, ensuring you understand your rights and exercise them with confidence. Visit Yafee.com today to access additional cancellation guides, refund templates, and escalation strategies tailored to services across India.