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Frequently asked questions
Cancel Novelmates: The Right Way
How to cancel Novelmates and stop weekly VIP charges on your app
What is Novelmates and why you might want to cancel
Novelmates is a subscription-based reading and writing platform operated by Admate Tech Pte. Ltd., a Singapore-registered company. The service delivers access to stories, writing tools, and exclusive VIP content through recurring weekly or yearly subscriptions, accessed exclusively via mobile applications on iOS and Android devices.
You subscribe through your device's app store-either the Apple App Store or Google Play Store-rather than through a standalone website. Your charges recur automatically each week or year, ranging from S$3.98 to S$199.98 depending on which plan you select. Many users cancel because recurring charges appear unexpectedly on their statements, they no longer engage with the platform, or the content library does not align with their reading preferences.
At Yafee, we help thousands of Singapore-based readers and writers cancel subscriptions they no longer need. Understanding your cancellation options on Novelmates puts you back in control of your recurring charges and your monthly budget.
How Novelmates delivers its service
The Novelmates platform operates exclusively through mobile app stores. You download the app, create an account, and purchase a VIP subscription directly within the app using your device's native billing system. This means Apple processes iOS charges through your iTunes account, and Google processes Android charges through Google Play, not Novelmates directly.
The company does not maintain a clear web-based account portal or in-app cancellation flow accessible from Singapore. Admate Tech Pte. Ltd. lists its registered address at Robinson Road, Singapore, but you will not manage your subscription there. Instead, you cancel through your app store account settings or within the Novelmates app itself.
Common reasons to cancel Novelmates
You might cancel Novelmates for several reasons: unexpected weekly or yearly charges appearing on your credit card or device billing, loss of interest in the content library, difficulty finding stories that match your taste, dissatisfaction with VIP-exclusive features, or discovering alternative platforms that offer superior value. Whatever your reason, cancelling stops future charges while you retain access to content you have already paid for during your current billing period.
Novelmates pricing and subscription plans
Novelmates offers four subscription tiers, all of which renew automatically unless you cancel.
| Plan | Price | Billing period | What you get |
|---|---|---|---|
| Weekly VIP (premium tier) | S$19.98 | Weekly (auto-renews) | Full VIP access to all content, exclusive stories |
| Weekly VIP (standard tier) | S$14.98 | Weekly (auto-renews) | VIP access to all content |
| Weekly VIP (trial tier) | S$3.98 | Weekly (auto-renews) | Trial VIP access, limited features |
| Yearly VIP | S$199.98 | Yearly (auto-renews) | Annual VIP access, best per-month value |
All plans renew automatically on your next billing date unless you cancel. Even the S$3.98 trial plan will charge you weekly indefinitely if you do not cancel it. Understanding which plan you are on is the first step to cancelling effectively and avoiding unexpected charges.
Why you should cancel now if you are not using Novelmates
Cancelling stops automatic charges immediately after your current billing period ends, protecting your finances from recurring deductions you no longer need.
If you are on a weekly plan at S$19.98 per week and do not cancel, you will be charged 52 times per year, totalling S$1,039.96 annually. Yearly plans at S$199.98 auto-renew every 12 months without warning or reminder email. Many users forget they subscribed and discover months of accumulated charges on their credit card statement. At Yafee, we believe transparency and control over your subscriptions matter more than passive convenience. We recommend cancelling the moment you know you will not use the service going forward.
Cancellation takes effect immediately: it stops all future charges. Your access to content you have already purchased remains active through the end of your current billing period, so you lose nothing by acting now.
Your consumer rights and what they mean for you
Your right to cancel Novelmates is grounded in Singapore consumer protection law.
Legal framework: consumer protection (Fair trading) act
The Consumer Protection (Fair Trading) Act (CPFTA) protects you as a consumer against unfair contract terms and misleading representations. Under the CPFTA, Admate Tech Pte. Ltd. must not impose unfair contract terms-such as automatic renewal charges that are not transparent or difficult to cancel.
Furthermore, the CPFTA requires that you receive clear information about the cost, duration, and cancellation process before you agree to a subscription. If Novelmates has not made cancellation transparent or has made it deliberately difficult, that conduct may breach the CPFTA. The Consumers Association of Singapore (CASE) is your escalation route if Admate Tech refuses to refund or acts unfairly after you cancel.
Your legal position on cancellation
You have the right to cancel your Novelmates subscription at any time, subject to your contract with the app store operator (Apple or Google), not Novelmates directly. Your subscription agreement is between you and Apple App Store or Google Play, with Novelmates as the service provider. In accordance with CPFTA, you must receive a clear, straightforward cancellation mechanism. If Novelmates or the app store makes cancellation unreasonably difficult, you may lodge a complaint with CASE, which investigates breaches of consumer protection law on your behalf.
How to cancel Novelmates on iOS (Apple app store)
Cancelling your Novelmates subscription on iOS requires you to access Apple's subscription management portal rather than the Novelmates app itself.
Step 1: open your iOS settings
- Unlock your iPhone or iPad.
- Open the Settings app (the grey gear icon on your home screen).
- Tap your Apple ID profile at the top of the screen (showing your name and photo).
Step 2: navigate to subscriptions
- Tap Subscriptions.
- You will see a list of all active subscriptions linked to your Apple ID.
- Find Novelmates in the list and tap it.
Step 3: cancel the subscription
- Tap Cancel Subscription (or Edit Subscription, then Cancel).
- Apple will ask you to confirm. You may be offered a discount to stay subscribed-ignore this if you are certain you want to cancel.
- Tap Confirm Cancellation.
- Your screen will show "Subscription Cancelled" with a refund date (usually your next billing date). Screenshot this confirmation for your records.
Step 4: verify the cancellation
- Return to Settings > Subscriptions > Novelmates.
- The status should now read "Expires [date]" rather than "Renews [date]".
- You will retain full access to Novelmates until that expiry date, after which charges will stop permanently.
How to cancel Novelmates on android (Google play store)
Cancelling your Novelmates subscription on Android requires you to use the Google Play Store app or the Google Play website.
Step 1: open google play store
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Tap Payments and subscriptions.
Step 2: find and tap Novelmates
- Tap Subscriptions.
- You will see all active subscriptions on your Google Play account.
- Find Novelmates and tap it.
Step 3: cancel the subscription
- Tap Cancel subscription (or Manage subscription, then Cancel).
- Google Play will display a confirmation screen. You may see retention offers-decline these if you are firm about cancelling.
- Tap Cancel subscription again to confirm.
- Your screen will show "Subscription cancelled" with your final charge date. Take a screenshot for your records.
Step 4: verify cancellation status
- Return to Payments and subscriptions > Subscriptions > Novelmates.
- The status should now show "Expires [date]" with no renewal date listed.
- You keep full access until that expiry date; charges will not recur after that date.
How to cancel Novelmates directly via the app
Novelmates may also allow you to manage your subscription from within the app itself, though this method is less reliable than app store cancellation.
Step 1: open Novelmates and log in
- Launch the Novelmates app on your device.
- Log in with your account credentials if you are not already signed in.
Step 2: access account or subscription settings
- Look for a profile icon, account icon, or settings menu (usually in the bottom right or top left).
- Tap Account, Profile, Settings, or Subscription Management (naming varies).
Step 3: find subscription management
- Look for an option labelled Subscription, Billing, My Subscription, or Manage Subscription.
- Tap this option to see your active plan.
Step 4: cancel from the app
- Tap Cancel Subscription or similar language.
- Confirm the cancellation when prompted.
- Screenshot the confirmation message.
Consequently, we recommend cancelling via Apple App Store or Google Play Store instead. In-app cancellation can be delayed or not properly recorded by the billing system. App store cancellation is the official, audit-able method recognised by Apple and Google.
What happens after you cancel Novelmates
Cancellation takes effect immediately, but your access and charges follow a specific timeline.
Immediately after cancellation
- Your subscription status changes from "Renews [date]" to "Expires [date]".
- You retain full access to all content until your current billing period ends.
- No further charges will be deducted after your current period.
- You can use the Novelmates app normally until your expiry date.
On your expiry date
- Your subscription ends automatically.
- Apple or Google will not charge you again.
- Your access to VIP content reverts to the free tier (if available) or terminates entirely.
- You will no longer see charges on your bank statement or device billing.
After your subscription expires
- You can still download and read content you purchased during active subscription periods.
- Your account and reading history remain in the app.
- You can resubscribe at any time by purchasing a new plan from your app store.
Refunds and how to request one
Your eligibility for a refund depends on when you cancel and your app store's refund policy.
Apple app store refund policy (iOS)
Apple allows you to request a refund for a subscription if you cancel within a specific window (typically 14 to 30 days from the original purchase date). Consequently, if you cancel after that window, Apple will not refund the charge for that billing period. However, Apple will stop all future charges immediately.
To request a refund on iOS:
- Open Settings > [Your Name] > iTunes and App Stores.
- Tap your Apple ID, then View Apple ID.
- Tap Purchase History.
- Find the Novelmates charge you want to refund and tap it.
- Tap Report a Problem.
- Select an issue (for example, "I was charged without consent" or "The subscription did not work as expected").
- Submit your request and wait for Apple's response (typically 48 hours).
Google play refund policy (Android)
Google Play offers a refund window of up to 48 hours from the date of purchase for first-time subscription charges. Once that window closes, refunds are typically not available unless you have a legitimate complaint (for example, the app is broken or charged you without consent).
To request a refund on Android:
- Open Google Play Store > your profile icon > Payments and subscriptions.
- Tap Subscriptions.
- Find the Novelmates charge and tap it.
- Tap the three-dot menu and select Report a problem.
- Describe why you believe you deserve a refund (for example, accidental purchase, app malfunction, unexpected charge).
- Submit the request and await Google's response.
If your refund request is denied
If Apple or Google denies your refund request and you believe the charge was unfair or you did not consent, you have the right to escalate the complaint to CASE. Under the CPFTA, you may argue that Novelmates or the app store engaged in unfair contract terms (for example, automatic renewal without clear disclosure) or misrepresentation. CASE will investigate on your behalf at no cost.
Common mistakes when cancelling Novelmates
Cancelling is straightforward, but a few missteps can leave you confused or charged unexpectedly. Here is how to avoid them.
Mistake 1: cancelling within the app instead of the app store
Many users assume they can cancel Novelmates directly from the Novelmates app. In-app cancellation is slower to process and harder to verify than app store cancellation. Always cancel via Apple Settings or Google Play Store to ensure a clear audit trail and immediate effect.
Mistake 2: assuming cancellation stops your current charge
Cancellation stops future charges, not the charge for the current billing period. If you cancel on Wednesday and your weekly subscription renews on Friday, you will still be charged on Friday. Your cancellation takes effect after that charge processes. To avoid an unwanted charge, check your renewal date and cancel before it arrives.
Mistake 3: not taking a screenshot of the confirmation
Apple and Google send cancellation confirmations, but they may be buried in your email or deleted. Take a screenshot of the "Subscription Cancelled" message immediately after you cancel. This screenshot proves you cancelled on a specific date and protects you if you later dispute a charge.
Mistake 4: forgetting about your free trial
If you started with a free trial (common for new users), the trial period may have auto-converted to a paid subscription without a reminder. Check your subscription status immediately. If you do not want to pay, cancel during the trial period itself to avoid the first charge.
Mistake 5: not checking your bank statement after cancellation
Verify that no charges appear on your statement after your expiry date. If a charge does appear after you have cancelled, screenshot it and contact Apple or Google immediately with your cancellation confirmation. They will refund the erroneous charge.
Comparing Novelmates with other reading platforms
Before you cancel, consider whether another platform might suit you better.
| Platform | Pricing | Access method | Best for |
|---|---|---|---|
| Novelmates | S$3.98-S$199.98 (weekly or yearly) | iOS and Android apps only | User-generated stories and community writing |
| Wattpad | Free (with ads) or premium | Web, iOS, Android | Self-published and community fiction |
| Kindle Unlimited | S$14.99 per month | Web, iOS, Android, Kindle devices | Professional published ebooks |
| Tapas | Free (with ads) or premium pass | Web, iOS, Android | Serialised comics and stories |
| Project Gutenberg | Free | Web browser | Classic literature and public domain |
If you are cancelling Novelmates because the content does not suit you or pricing feels high, you have free or cheaper alternatives available. Wattpad and Tapas offer free tiers supported by advertising, while Kindle Unlimited provides access to millions of professionally published titles for a single monthly fee. At Yafee, we help users evaluate whether to stay or switch, then execute cancellation smoothly when a move makes sense.
Checklist: before and after cancellation
Use this checklist to ensure you cancel correctly and verify success.
| Task | Before cancelling | After cancelling |
|---|---|---|
| Check subscription plan | Log into Novelmates and confirm which plan you are on (weekly or yearly, price per renewal). | N/A |
| Note your renewal date | Check when your next charge is scheduled in your app store settings. | Confirm the renewal date has changed to an expiry date. |
| Download important content | If you wish to keep copies of stories or writing you have purchased, download them now while you have access. | After expiry, VIP content may no longer be accessible. |
| Cancel via app store | N/A | Verify cancellation was completed in Apple Settings or Google Play Store settings. |
| Take screenshot | N/A | Capture the "Subscription Cancelled" confirmation message immediately. |
| Monitor bank statement | N/A | Check after your expiry date to confirm no further charges appear. |
Contact information and escalation
If Novelmates refuses to honour your cancellation, will not refund a disputed charge, or has engaged in unfair billing practices, you have formal recourse.
Admate tech pte. ltd. contact details
Admate Tech Pte. Ltd., the operator of Novelmates, is registered in Singapore. The company's known address is:
Robinson Road, Singapore
You may attempt to contact Admate Tech through the Novelmates app or website (if available). However, because billing is handled by Apple and Google, direct contact with Novelmates is often ineffective for refunds or billing disputes.
Escalate to CASE (Consumers association of singapore)
If Admate Tech or the app store refuses to respond to your complaint within a reasonable time (typically 14 days), file a formal complaint with CASE. CASE investigates breaches of the Consumer Protection (Fair Trading) Act and will contact Novelmates and the app store on your behalf. You can lodge a complaint online at www.case.org.sg or contact them at 6100 0315.
Contact apple or google directly
For billing disputes, contact your app store first. Apple customer support can be reached via Settings > [Your Name] > iTunes and App Stores > [Your Name] > View Apple ID > Help > Contact Us. Google Play support is available through the app or at support.google.com/googleplay.
Conclusion: take control of your subscriptions
Cancelling Novelmates is quick, free, and within your legal rights under Singapore consumer protection law. Whether you are cancelling because you no longer use the platform, find the charges excessive, or prefer an alternative service, you can stop automatic renewal in under five minutes using your app store settings.
Remember: cancellation stops future charges immediately but allows you to keep your current access until the end of your billing period. Take a screenshot of your confirmation, monitor your bank statement, and escalate to CASE if charges continue after your expiry date. At Yafee, we have helped thousands of Singapore consumers cancel subscriptions they no longer need, regain control of their budgets, and discover better alternatives. You deserve the same clarity and control over your recurring payments. Cancel with confidence today, and enjoy peace of mind knowing your money is no longer flowing to services you have abandoned.