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Frequently asked questions
Cancel Covenant Eyes: Step-by-Step Guide
How to cancel Covenant Eyes and protect your digital wellbeing: a step-by-step guide for south african users
Understanding Covenant Eyes and why you might want to cancel
Covenant Eyes is an internet accountability and content monitoring service designed to support digital wellbeing through activity reports and behaviour management tools. The service operates across direct web subscriptions and in-app purchases via Apple App Store and Google Play, which means your cancellation process depends entirely on how you originally signed up.
You may be considering cancellation for several legitimate reasons: you have achieved your digital wellness goals, the service no longer aligns with your needs, or you simply want to explore alternative monitoring solutions. Whatever your reason, Yafee has helped thousands of South African consumers navigate subscription cancellations with clarity and confidence, and we are here to guide you through Covenant Eyes the same way.
Key facts about Covenant Eyes billing in south africa
Covenant Eyes charges range from R369.99 to R3,999.99 depending on your plan, though specific plan names and billing intervals vary across purchase channels. The critical distinction is that cancellation rules differ sharply between web subscriptions and in-app purchases. If you subscribed via the web, you contact Covenant Eyes directly through Member Care. If you purchased through Apple or Google, you must cancel through those platforms because Covenant Eyes cannot process in-app refunds on your behalf.
Why this matters for your subscription
Simply uninstalling the Covenant Eyes app does not stop your billing. Your subscription will continue charging until you formally cancel it through the correct channel. This is where many users encounter unexpected charges, and it is exactly the kind of trap Yafee helps consumers avoid. Understanding your subscription type before you cancel saves you time, frustration, and unnecessary costs.
Covenant Eyes pricing and plan overview
Below is a summary of in-app purchase price points observed in South African App Store listings, along with direct web subscription information.
| Plan type | Price (ZAR) | Billing period | Where to cancel |
|---|---|---|---|
| Web/direct subscription | Contact support for current rates | Monthly or annual | Member Care: chat, email, or phone |
| In-app purchase (Google Play) | R399.99 to R3,999.99 | Varies by plan | Google Play Store subscription settings |
| In-app purchase (Apple App Store) | R369.99 to R439.99 | Varies by plan | Apple subscription management |
Contact Covenant Eyes directly at [email protected] for exact plan names, features, and current pricing. Yafee recommends confirming your subscription type and billing cycle before you initiate cancellation, because this single step prevents confusion and delays later.
Your consumer rights and what they mean for you
South Africa's Consumer Protection Act (CPA) grants you specific rights when cancelling digital services and subscriptions.
What the law protects you
Under section 5 of the CPA, you have the right to cancel a distance contract (which includes online subscriptions) within a reasonable period if the service fails to meet agreed standards. Furthermore, suppliers must provide clear cancellation information upfront, and you are entitled to fair refund terms if cancellation occurs within a specified cooling-off period. The National Consumer Commission (NCC) enforces these rights and can intervene if Covenant Eyes fails to honour your cancellation request.
Covenant Eyes offers a 30-day money-back guarantee for first-time web subscription users, which aligns with consumer protection expectations. However, this guarantee applies only to direct web subscriptions, not in-app purchases. For in-app purchases, Apple and Google operate their own refund policies, which may differ from Covenant Eyes' own terms.
Your legal position
You have a statutory right to cancel your subscription at any time under the CPA, provided you follow the correct cancellation method. The company must process your cancellation without unreasonable delay, typically within 5 to 10 business days. If Covenant Eyes refuses to cancel or charges you after your cancellation request, you can lodge a complaint with the National Consumer Commission at [email protected] or call 0800 013 468. Yafee advises that you retain all cancellation confirmations, emails, and payment records as evidence of your cancellation request.
How to cancel if you subscribed via web or direct billing
If you created your Covenant Eyes account directly on the Covenant Eyes website and pay by credit card, debit order, or other direct payment method, follow these steps to cancel through Member Care.
Step 1: gather your account details
- Locate your account email address and password, or the phone number registered to your account.
- Check your email for any Covenant Eyes account confirmation or billing notification.
- Confirm the email or phone number you used when you signed up.
Step 2: contact Covenant Eyes member care
Covenant Eyes does not publish a dedicated physical cancellation address, so you must initiate cancellation by contacting Member Care through one of these channels:
- Email your cancellation request to [email protected]
- Use the subject line "Account Cancellation Request".
- Include your full name, email address, and account email.
- State clearly: "I request immediate cancellation of my Covenant Eyes subscription effective today."
- Request written confirmation of the cancellation date in the reply.
- Use the live chat feature on the Covenant Eyes website during business hours
- Log into your account and locate the chat widget in the lower right corner.
- Provide your account details and cancellation request to the agent.
- Ask the agent to confirm the cancellation date and any refund eligibility in writing.
- Take a screenshot of the chat conversation for your records.
- Call Member Care during business hours (times vary; check the support page for current hours)
- Have your account details ready before you dial.
- Ask the representative to confirm the cancellation effective date and next billing date.
- Request a confirmation email after the call.
- Note the representative's name and call time for your records.
Step 3: verify your cancellation request
- Wait for a written confirmation email from Covenant Eyes
- This should arrive within 24 to 48 hours of your request.
- The email must state the cancellation date and your final billing date.
- Check your account login to confirm the subscription status shows "cancelled" or "inactive"
- Log into your Covenant Eyes account to verify the change.
- If the status still shows "active", follow up with Member Care immediately.
How to cancel if you subscribed via google play or apple app store
If you purchased your Covenant Eyes subscription through Google Play or the Apple App Store, you must cancel through those platforms, not directly with Covenant Eyes. The cancellation process differs significantly between the two.
Cancelling an apple app store in-app purchase subscription
- Open the Settings app on your iPhone, iPad, or Mac
- On iPhone or iPad, navigate to Settings and tap your name at the top.
- On Mac, open System Preferences and click your Apple ID.
- Tap or click "Subscriptions"
- You will see a list of all active subscriptions.
- If you do not see Subscriptions listed, you may need to select "iTunes & App Store" first, then tap your Apple ID, then select "Subscriptions".
- Locate Covenant Eyes in the list and tap it
- The subscription details page will display the next billing date and your renewal amount.
- Tap "Cancel subscription" and confirm your choice
- Apple will ask why you are cancelling; you can provide feedback or skip this step.
- Confirm that you understand your access will end at the end of your current billing period.
- Wait for a cancellation confirmation email from Apple
- Apple will send a receipt to your registered email address.
- Keep this email as proof of cancellation.
- You can still use Covenant Eyes until the end of your current billing cycle.
Cancelling a google play store in-app purchase subscription
- Open the Google Play Store app on your Android device
- Ensure you are using the device where you originally purchased the subscription.
- Tap the profile icon in the upper right corner and select "Payments and subscriptions"
- You may need to tap "Manage subscriptions" depending on your Play Store version.
- Tap "Subscriptions"
- A list of all active subscriptions will appear.
- Locate Covenant Eyes and tap it
- The subscription details page will show the renewal date and amount.
- Tap "Cancel subscription" and select your reason for cancellation
- Google Play will present a series of prompts; answer honestly to help Google improve its services.
- Confirm that you understand your access will end at the end of your current billing period.
- Wait for a cancellation confirmation email from Google
- Google will send a receipt to your registered Gmail address.
- Your Covenant Eyes access will continue until the end of your billing cycle.
Refunds and what to expect after cancellation
Your refund eligibility depends on your subscription type and how long you have held the subscription.
Direct web subscriptions
Covenant Eyes offers a 30-day money-back guarantee for first-time web subscription users. If you cancel within 30 days of your initial purchase, you are entitled to a full refund. To claim this refund, you must submit your request during the 30-day window. After 30 days, Covenant Eyes typically does not issue refunds for direct web subscriptions, although prorated credits may apply if you cancel mid-month (depending on the company's discretion). Contact Member Care at [email protected] with your cancellation request to clarify your refund eligibility.
Apple app store subscriptions
Apple handles refund requests independently of Covenant Eyes. You have up to 45 days from your purchase date to request a refund for in-app subscriptions. To request a refund, visit the iTunes & App Store section of your Settings, tap "Purchased", locate Covenant Eyes, and tap "Report a Problem". You can also visit reportaproblem.apple.com and request a refund there. Apple reviews each request and typically responds within 5 to 10 business days. Yafee advises that you state a clear reason (such as "did not intend to renew" or "service does not work as described") to improve your chances of approval.
Google play store subscriptions
Google Play allows refunds within 48 hours of a subscription purchase. If you cancel within this window, the refund is automatic. After 48 hours, Google does not issue refunds for recurring subscriptions, although you can contact Google Play support to request an exception if the service was not working properly. To contact Google Play support, open the Google Play app, tap your profile icon, select "Help & feedback", and submit a refund request with supporting details.
After your cancellation is complete
Once your cancellation is processed, your Covenant Eyes access will continue until the end of your current billing period. You will no longer be charged after that date. Nevertheless, it is wise to monitor your bank account or credit card statement for the next two billing cycles to confirm that no additional charges appear. If you see charges after your cancellation date, contact Member Care or the relevant payment processor immediately. Yafee recommends keeping all cancellation confirmations for at least six months, as these serve as proof if a dispute arises with your bank.
Common mistakes to avoid when cancelling
Cancelling a subscription should be straightforward, and you can navigate it successfully if you understand these common pitfalls.
Uninstalling the app without cancelling your subscription
Many users believe that deleting the Covenant Eyes app from their device will stop the charges. This is incorrect. Uninstalling the app simply removes it from your device, but your subscription remains active in the background. Your billing will continue every month or year until you formally cancel through Member Care, Google Play, or Apple. Confirm your cancellation status before you delete the app.
Cancelling through the wrong channel
If you subscribed via Google Play or Apple, contacting Covenant Eyes directly to cancel will not work. Covenant Eyes cannot process cancellations for in-app purchases because Apple and Google handle the billing relationship. You must cancel through the app store itself. Conversely, if you subscribed directly via the Covenant Eyes website, do not expect your cancellation to process through Apple or Google. Identify your subscription method first, then use the correct cancellation channel.
Failing to retain proof of cancellation
Screenshots, confirmation emails, and reference numbers are your evidence if a charge dispute arises. If you cancel by phone or live chat, request a written confirmation email immediately after the call or conversation. If Covenant Eyes later claims you never cancelled, your proof will protect you when you contact your bank or the National Consumer Commission. Save all confirmations for at least six months.
Not following up if cancellation is delayed
If you do not receive a cancellation confirmation within 48 hours of your request, send a follow-up email to [email protected] with your original request and ask for an update. Do not assume the request was processed if you have not received written confirmation. Your diligence here prevents unwanted charges and ensures the company acts promptly.
Comparing Covenant Eyes with alternative services
Before you cancel, you may want to understand how Covenant Eyes compares to other digital accountability and monitoring services available in South Africa.
| Service | Primary focus | Key feature | Typical cost (ZAR) | Cancellation method |
|---|---|---|---|---|
| Covenant Eyes | Digital accountability | Activity reports and behaviour monitoring | R369.99 to R3,999.99 | Member Care (email, chat, phone) |
| Bark | Parental monitoring | Website and app filtering, alerts | R450 to R700 per month | Account settings or support request |
| Freedom | Distraction blocking | Website and app blockers across devices | R150 to R400 per month | Account settings or email support |
| Qustodio | Parental control | Screen time management, content filtering | R200 to R500 per month | Account dashboard or customer support |
Yafee helps consumers evaluate these alternatives to ensure you choose the service that best matches your digital wellness goals. If you are cancelling Covenant Eyes because of cost, service quality, or feature gaps, researching alternatives ensures your next choice is a better fit.
Timeline and what to expect before full cancellation
Understanding the cancellation timeline helps you plan for service transitions and avoid surprise charges.
Day 1: submit your cancellation request
You submit your cancellation request via email, chat, or phone to Member Care. At this point, your cancellation is in queue but not yet processed.
Days 2 to 3: receive written confirmation
Member Care will send you a confirmation email stating your cancellation effective date. This is typically the date you submitted the request or the date of your next billing cycle, whichever is sooner.
Day 4 to 10: access continues until current billing period ends
You can still log into Covenant Eyes and use all features during this period. Your subscription remains active and you are not charged for this access.
End of current billing cycle: full cancellation takes effect
Your subscription officially ends on your renewal date. You no longer have access to Covenant Eyes after this date, and you will not be charged again unless you manually reactivate the subscription.
Following month: verify no charges appear
Check your bank statement or credit card to confirm no new Covenant Eyes charges appear. If you see unexpected charges after your cancellation date, contact Member Care and your bank immediately.
Checklist before you cancel Covenant Eyes
Use this checklist to ensure you are fully prepared before you submit your cancellation request.
- Identify your subscription type: web/direct, Google Play, or Apple App Store.
- Note your account email address or phone number registered with Covenant Eyes.
- Check your bank statement or app store account to confirm your current billing date and renewal amount.
- Review the 30-day refund policy if you subscribed via web within the last 30 days.
- Take screenshots of your active subscription and any feature pages you rely on.
- If you use Covenant Eyes for a family or work account, confirm that other users are aware of the pending cancellation.
- Gather contact details: [email protected], Member Care phone hours, and your Apple or Google account settings link.
- Prepare a draft cancellation email or have the Member Care chat or phone window ready.
- Clear your calendar to follow up within 48 hours if you do not receive confirmation.
- Decide whether you will switch to an alternative service or discontinue digital monitoring altogether.
Why yafee makes cancellation simpler
Navigating subscription cancellations can feel overwhelming, especially when companies operate multiple billing channels and differing cancellation policies. Yafee has built a platform that cuts through this complexity. Our specialists research the exact cancellation procedures for hundreds of services, verify them against consumer law, and present them in plain, actionable language. Whether you are cancelling Covenant Eyes or any other subscription, Yafee ensures you understand your legal rights under South Africa's Consumer Protection Act, the correct method for your subscription type, and how to retain proof of cancellation. Yafee has helped thousands of South African consumers recover unwanted charges and cancel subscriptions they no longer need, and we bring that same expertise to every guide we publish.
Contact Covenant Eyes for direct cancellations
If you subscribed directly through the Covenant Eyes website, use these contact methods to reach Member Care and submit your cancellation request.
Email: [email protected]
Cancellation request subject line: "Account Cancellation Request"
Live chat: Available on the Covenant Eyes website during business hours (check their support page for current hours).
Phone: Contact Member Care during business hours; call details are available on the Covenant Eyes support page.
Postal address: Covenant Eyes does not publish a dedicated cancellation mailing address. Email or phone Member Care for instructions if you prefer to send a written cancellation notice by post.
Ensure all cancellation requests include your full name, account email address, and a clear statement: "I request immediate cancellation of my Covenant Eyes subscription effective today." Request written confirmation of the cancellation date and your final billing date in the reply. Keep all correspondence for at least six months.
Cancelling your subscription puts you back in control of your digital presence. Whether you have achieved your wellness goals or simply want to explore other options, Yafee makes the process transparent and legally secure. If Covenant Eyes refuses to honour your cancellation request or continues to charge you after cancellation, lodge a complaint with the National Consumer Commission at [email protected]. Your consumer rights are protected under South African law, and Yafee is here to ensure you exercise them fully.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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