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Frequently asked questions
Cancel Elegant Cv: The Right Way
How to cancel Elegant CV and stop unwanted charges in singapore
What Elegant CV is and why cancellation matters now
Elegant CV is a resume-building platform that lets you create professional CVs using customizable templates and export them as PDF or DOCX files. The service operates on a subscription model with monthly and annual plans, each unlocking premium features such as unlimited template access and multi-device downloads. Your subscription renews automatically unless you cancel it.
You might cancel because you have finished your job search, found another CV tool that suits your needs better, or simply want to stop recurring charges. Whatever your reason, Yafee recognises that subscription fatigue is real, and your decision to cancel deserves a clear, friction-free process grounded in Singapore's consumer law.
Why timing matters when you cancel
The moment you decide to cancel, time becomes your ally. Singapore's Consumer Protection (Fair Trading) Act protects you with statutory refund windows: 14 days for monthly plans and 30 days for annual plans. The longer you delay, the more billing cycles you lose to recovery. If you notice unauthorized charges or no longer use the service, cancel immediately to preserve your refund eligibility.
Where your subscription lives
Elegant CV operates across three channels: the official website (velegant.com.sg), Apple App Store, and Google Play. Your subscription could be managed directly by Elegant CV or by Apple and Google, depending on how you signed up. Each pathway has its own cancellation steps, and mixing them up is how users accidentally remain charged. Yafee has guided thousands of users through this exact confusion.
Elegant CV pricing and plan structure
Understanding what you pay and for how long helps you calculate your refund entitlement and choose the fastest cancellation route.
| Plan | Cost (USD) | Billing cycle | Key features | Refund window |
|---|---|---|---|---|
| Monthly Premium | $19.00 | Every month | Unlimited templates; PDF and DOCX downloads; multi-device access | 14 days |
| Annual Premium | $99.00 | Once per year | All monthly features; better per-month value | 30 days |
Currency conversion and your actual charge
Elegant CV lists prices in USD, but your actual charge depends on your payment method and location. If you paid through the Apple App Store or Google Play, local currency conversion and billing fees apply. Your credit card or bank statement will show the charge in SGD. Always cross-check the exact amount on your receipt against your original confirmation email to ensure you spot overcharges.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act is your legal foundation when canceling and claiming refunds from Elegant CV.
What the law guarantees you
Under the Consumer Protection (Fair Trading) Act, Elegant CV must not engage in unfair or misleading practices when you cancel. The law prohibits the company from making it unnecessarily difficult to unsubscribe, refusing to honor advertised refund windows, or charging you after you cancel. If Elegant CV breaches any of these obligations, you have grounds to escalate to the Consumers Association of Singapore (CASE).
Your statutory refund window is non-negotiable. If Elegant CV advertises a 14-day or 30-day refund guarantee, they must honour it. Do not accept "no refund" as a final answer if you cancel within the stated period and can prove your cancellation request.
Your legal position
You are entitled to cancel your subscription at any time. You are entitled to a full refund if you cancel within 14 days (monthly) or 30 days (annual) of your purchase or most recent renewal. Elegant CV cannot impose a penalty for cancellation during the refund window. If the company refuses your refund or ignores your cancellation request, you may file a complaint with CASE, which has statutory power to investigate and compel refunds.
Where to escalate if Elegant CV refuses
If Elegant CV ignores your cancellation request or denies a refund you are entitled to, file a complaint with the Consumers Association of Singapore (CASE). Yafee recommends gathering screenshots of your account, payment receipts, and cancellation confirmation (or evidence that one was never provided) before you contact CASE. These documents are your evidence and strengthen your case significantly.
How to cancel Elegant CV step by step
Cancellation steps depend on where you bought your subscription. Follow the method that matches your purchase channel to avoid duplicate charges and ensure your cancellation is recorded.
Cancel a direct website subscription
If you signed up and paid on velegant.com.sg directly, cancel through your account settings.
- Log into your Elegant CV account at velegant.com.sg using your email and password.
- If you have forgotten your password, use the "Forgot Password" link to reset it.
- Navigate to your account settings or subscription management page.
- This is typically found under a "Profile", "Account", or "Billing" menu.
- Look for a link labelled "Manage Subscription" or "Subscription Settings".
- Select the "Cancel Subscription" or "Downgrade" option.
- Elegant CV may offer you a discount or pause option before cancellation. Ignore these unless you genuinely want to continue.
- Proceed to full cancellation.
- Confirm your cancellation and review the refund terms displayed on screen.
- Take a screenshot of the confirmation page showing your cancellation is complete.
- Note the date and any confirmation number provided.
- Check your email for a cancellation confirmation from Elegant CV within 24 hours.
- If you do not receive a confirmation email, log back into your account to verify the cancellation was processed.
- If your account still shows an active subscription, contact Elegant CV support immediately with your screenshot as proof of your cancellation request.
Cancel an apple app store subscription
If you subscribed through the Apple App Store on your iPhone, iPad, or Mac, you must cancel through Apple's system, not through the Elegant CV app itself.
- Open the Settings app on your Apple device.
- On iPhone or iPad: Settings > [Your Name] > Subscriptions.
- On Mac: System Preferences > [Your Name] > Subscriptions.
- Tap or click "Subscriptions" to view all active subscriptions.
- Scroll down to find "Elegant CV".
- If Elegant CV does not appear, it is not active on this device.
- Tap or click "Elegant CV" to open its subscription details.
- Review the next billing date and plan name to confirm this is your current subscription.
- Tap or click "Cancel Subscription" at the bottom of the screen.
- Apple will ask you to confirm and may offer retention discounts. Proceed with cancellation.
- Verify that the status changes to "Cancelled" or displays an end date.
- Take a screenshot of the cancellation confirmation.
- You may continue to access Elegant CV until your current billing period ends; after that date, your access stops.
Cancel a google play subscription
If you subscribed through Google Play on an Android device, cancel through the Google Play Store app or website, not through Elegant CV itself.
- Open the Google Play Store app on your Android device.
- Alternatively, visit play.google.com on a web browser on any device.
- Navigate to your account menu in the top right corner.
- Tap or click your profile icon, then select "Payments and subscriptions" or "Manage subscriptions".
- Find "Elegant CV" in your active subscriptions list.
- If it does not appear, your subscription is not active on Google Play.
- Tap or click "Elegant CV" to view subscription details.
- Verify the next billing date and plan type.
- Tap or click "Cancel subscription" and follow the on-screen prompts.
- Google Play may offer a discount or pause option; proceed with full cancellation.
- Confirm that the subscription status shows "Cancelled" and note the cancellation date.
- Screenshot the final confirmation page.
- Your access ends on the date shown in the cancellation details.
Claiming your refund after cancellation
Cancellation and refund are separate actions. Cancelling stops future charges, but you must actively request a refund within your statutory window to recover your money.
Refund timelines and conditions
If you cancel within 14 days of a monthly subscription purchase or 30 days of an annual subscription purchase, you qualify for a full refund under the Consumer Protection (Fair Trading) Act. Refunds typically process within 5 to 10 business days, depending on your bank or payment provider. App Store and Google Play refunds can take up to 2 weeks to appear in your account.
Yafee advises you to keep all proof of cancellation and refund requests. If your refund does not arrive within the stated timeframe, follow up with Elegant CV in writing (email or registered post) and inform them of the expected refund date.
How to request a refund formally
Contact Elegant CV's support team in writing and clearly state your cancellation date and refund request. Include your account email, payment confirmation number, and the exact amount charged. Request written confirmation of the refund status. If you subscribed directly through velegant.com.sg, send your request to the support email listed on their contact page. If you used App Store or Google Play, request the refund through Apple or Google first; they process app store refunds independently of the merchant.
What happens after your subscription ends
Understanding the aftermath of cancellation prevents confusion and accidental re-charges.
Access and data after cancellation
Once your billing period expires, you lose access to premium features such as unlimited template downloads and multi-device sync. Your CV data remains in your account for a limited time (typically 30 to 90 days) before Elegant CV deletes it. If you want to keep your CVs, export them as PDF or DOCX files before your access ends. After cancellation, you can still view your account but cannot edit or download new files unless you reactivate a subscription.
Preventing accidental re-subscription
Some users accidentally resubscribe by logging back into the app and tapping a "Renew" prompt without reading it carefully. After cancellation, avoid opening the Elegant CV app for the first few days. If you do open it, ignore all prompts to "Restore Subscription" or "Continue Your Trial". These prompts are designed to re-engage you and will immediately charge your payment method. If you are re-charged by mistake, contact Elegant CV's support team immediately and reference your original cancellation confirmation.
Common mistakes that delay cancellation and refunds
Cancellation is straightforward if you know the pitfalls. Thousands of users successfully cancel through Yafee's guidance; you can too if you avoid these traps.
Confusing the app with the account
Deleting the Elegant CV app from your device does not cancel your subscription. Your subscription lives in your account settings, not on your phone. Uninstalling the app will not stop charges. Always cancel through your account settings, Apple Settings, or Google Play before you delete the app.
Cancelling in one place but not everywhere
If you signed up on both the website and the Apple App Store, you have two separate subscriptions. Cancelling one does not cancel the other. Yafee recommends checking all three channels (website, App Store, Google Play) to confirm how many subscriptions you hold. Each one must be cancelled individually.
Assuming cancellation equals refund
Stopping future charges is not the same as recovering money you already paid. After you cancel, you must request a refund within 14 or 30 days. If you wait longer, your refund claim may be denied under the terms of the Consumer Protection (Fair Trading) Act. Act fast.
Ignoring refund deadlines
Singapore's Consumer Protection (Fair Trading) Act sets a 14-day refund window for monthly subscriptions and a 30-day window for annual subscriptions. These windows are measured from your purchase or renewal date, not from today. If your renewal was 20 days ago and you only cancel now, you have missed the 14-day window for a monthly plan and cannot claim a refund. Check your most recent charge date and cancel immediately if you are near the deadline.
Contact information for Elegant CV
If Elegant CV's support team does not respond to your cancellation or refund request within 5 business days, use these registered addresses to escalate.
| Contact method | Address or details | Notes |
|---|---|---|
| Mailing address (operational) | 80 Bendemeer Road, #07-05, Singapore | Send refund requests and cancellation notices here. |
| Registered office (ACRA) | 29 Mayo Street, #02-02, Singapore | Use this for formal complaints or legal notices. |
| Website contact form | velegant.com.sg/contact-us | Initial support requests should go here. |
| Consumers Association of Singapore (CASE) | Email case.org.sg or call 1800-6100-6 | Escalate unresolved complaints here. |
Sending a formal cancellation notice
If Elegant CV's website cancellation tool fails or you receive no confirmation email, send a formal cancellation notice by registered post to their operational address: 80 Bendemeer Road, #07-05, Singapore. Include your full name, account email, date of original purchase, plan type (monthly or annual), and the date you are cancelling. Request written confirmation of the cancellation and refund within 7 days. Keep a copy of your registered post receipt as proof of delivery.
Why you should trust yafee's guidance
Yafee specializes in contract law and subscription cancellation across Singapore and beyond. Our approach is grounded in the Consumer Protection (Fair Trading) Act and supported by real user data. Yafee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and understand their legal rights. Every step in this guide reflects current Singapore consumer law and the most common cancellation pathways used by Elegant CV subscribers.
If you have questions about your specific situation, consult Yafee's legal resources or contact the Consumers Association of Singapore (CASE) directly. Your subscription is your contract; you control whether it continues. Yafee is here to ensure you cancel with confidence and claim every refund you are entitled to.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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