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Frequently asked questions
Cancel Mytimerewards: The Right Way
How to cancel Mytimerewards in singapore and recover your money
Understanding Mytimerewards and why you might want to cancel
Mytimerewards is a points-based rewards membership that lets you earn credits through purchases and redemptions. The service operates as an ongoing subscription that charges you regularly, whether through the MyTime web platform, mobile apps, or merchant partnerships. Many Singaporean consumers find themselves continuing to pay for a membership they no longer use, or they discover charges they did not authorise.
The company behind Mytimerewards is Webloyalty Sàrl, registered in Switzerland. For cancellation requests, Webloyalty directs consumers to a UK postal address. This cross-border structure means your cancellation may take longer to process than expected, and you need to understand your rights under Singapore consumer law. Yafee specialises in helping you navigate exactly this kind of situation.
Whether you stopped using the rewards programme, spotted unauthorised charges, or want to switch providers, cancelling quickly protects your finances. This guide explains every cancellation route and your legal protections under Singapore law.
How Mytimerewards operates in singapore
Mytimerewards reaches consumers through multiple channels. You may have signed up directly on the MyTime website, downloaded the app from Apple App Store or Google Play, or enrolled at a participating merchant location. Because the service operates across these different platforms, your cancellation method and refund eligibility depend on how and where you signed up.
The company processes payments in Singapore dollars (SGD) but uses a Swiss operational base with UK correspondence details. This arrangement means cancellation timelines may extend beyond standard local merchant practices.
Common reasons to cancel Mytimerewards
You might cancel if you no longer redeem rewards, if monthly charges continue without your active use, if you discovered unauthorised billing, or if you prefer a competing rewards scheme. Yafee recommends stopping ongoing charges as soon as you decide the service no longer serves your needs, because every billing cycle that passes costs you real money.
Your consumer rights when cancelling Mytimerewards
Singapore's Consumer Protection (Fair Trading) Act is your legal foundation when disputing subscription charges and demanding refunds. This section explains what protections apply to you and how to enforce them.
Legal framework protecting your cancellation rights
The Consumer Protection (Fair Trading) Act (Chapter 75, Revised Edition 2009) requires that any subscription service operate fairly and transparently. The Act protects you if Mytimerewards charged you without your explicit consent, misrepresented cancellation terms, or applied unreasonably restrictive conditions that prevent you from exiting the membership.
Under this Act, a service provider must provide you with clear, written information about subscription costs, billing frequency, and cancellation procedures before you commit. If Mytimerewards failed to do this, you have grounds to dispute charges regardless of when you signed up.
You also have the right to cancel within a reasonable timeframe if the cancellation terms are unclear or deliberately difficult to access. What constitutes "unreasonably restrictive" is assessed against industry standards and fairness principles. If Mytimerewards requires you to post physical letters to Switzerland or charges a cancellation fee without your explicit prior consent, this may breach the Act.
Your legal position on refunds and billing disputes
You are entitled to:
- Demand a refund for any charges incurred after you submitted a valid cancellation request
- Dispute charges if Mytimerewards did not obtain your clear consent before billing
- Escalate to the Consumers Association of Singapore (CASE) or the Ministry of Trade and Industry (MTI) if Mytimerewards refuses your legitimate cancellation or refund claim
- Recover charges even if your cancellation request is delayed or goes unanswered for unreasonable periods
You are not entitled to:
- Automatic refunds for rewards you earned but did not redeem (unless you cancel within a statutory cooling-off period)
- Refunds if you voluntarily agreed to a paid membership and used the service as intended
Refund rights by purchase channel
Your refund eligibility varies depending on where you purchased the membership. Yafee advises checking your original confirmation email or receipt to identify the correct channel and applicable rules.
| Purchase channel | Governing rules | Refund eligibility |
|---|---|---|
| MyTime website | Mytimerewards merchant terms + Singapore Consumer Protection (Fair Trading) Act | Refund if: cancelled within cooling-off period or charges unauthorised |
| Apple App Store | Apple's Refund Policy + Singapore law | Refund if: requested within 14 days of purchase |
| Google Play Store | Google Play's Refund Policy + Singapore law | Refund if: requested within 48 hours of purchase |
| In-store merchant location | Merchant's terms + Singapore Consumer Protection (Fair Trading) Act | Refund if: charged without consent or terms not clearly disclosed |
Step-by-step cancellation methods for Mytimerewards
You have four primary routes to cancel Mytimerewards, depending on how you enrolled. Choose the method that matches your purchase channel and follow the steps precisely to create a documented record.
Method 1: cancel your web-based membership through your account
This is the fastest route if you enrolled directly on the MyTime website. Follow these steps to disable auto-renewal:
- Visit the MyTime website and log in with your email address and password
- Navigate to the main login page (usually at the top right of the homepage)
- If you cannot remember your password, click "Forgot Password" and follow the reset instructions
- Check your spam and promotions folders if you do not receive the reset email within 5 minutes
- Access your account settings or subscription management section
- Look for a menu option labelled "My Account", "Account Settings", or a gear/profile icon
- This section is usually located in the top navigation or footer of the website
- Locate your active Mytimerewards membership in your subscriptions list
- If you have multiple memberships, identify the correct one by reference number or enrolment date
- Note the billing amount and frequency displayed next to the membership
- Click the "Cancel", "Disable Auto-Renewal", or "Unsubscribe" button
- Read any cancellation confirmation message and note the effective cancellation date
- If no button appears, your membership may already be inactive or require postal cancellation
- Confirm the cancellation and download or save the confirmation page
- Screenshot the confirmation message or confirmation number for your records
- Forward this confirmation to your email address for additional documentation
Method 2: cancel an apple app store purchase
If you enrolled through the Apple App Store, you must cancel the subscription through your Apple ID settings, not through the Mytimerewards app itself.
- Open the Settings app on your iPhone, iPad, or Mac
- On iPhone or iPad: tap "Settings" from your home screen
- On Mac: select "System Settings" from the Apple menu
- Tap or click your name and select "Subscriptions"
- If you do not see this option, ensure you are signed into your Apple ID account
- Find Mytimerewards in your active subscriptions list
- If it does not appear, your subscription may already be cancelled
- Tap or click the Mytimerewards subscription and select "Cancel Subscription"
- Apple will show you the cancellation effective date
- Confirm that you understand no further charges will occur after this date
- Save a screenshot of the cancellation confirmation for your records
Apple typically processes cancellations within 24 hours. If you were charged after cancellation, contact Apple Support within 180 days for a refund.
Method 3: cancel a google play subscription
If you enrolled via Google Play Store, cancel the subscription through your Google account management centre.
- Visit Google Play on a web browser or open the Google Play app on an Android device
- Web browser: go to play.google.com and sign in with your Google account
- Android app: open Google Play Store and tap your profile icon (top right)
- Navigate to "Manage subscriptions" or "Subscriptions"
- On web: select "Manage subscriptions" from the left menu
- On Android: tap "Manage subscriptions" or "Subscriptions and payments"
- Find Mytimerewards and tap it to open the subscription details
- Check the billing date and amount displayed
- Tap "Cancel subscription" and confirm the cancellation
- Google will display when your access ends
- Note this effective date for your records
- Take a screenshot of the cancellation confirmation
Google processes cancellations within 48 hours. You retain access until the end of your current billing cycle.
Method 4: cancel by postal letter to webloyalty sàrl
If you cannot cancel online or if online cancellation fails, you must submit a written cancellation request to Webloyalty's UK correspondence address. This method creates a formal record and protects your legal position if disputes arise.
- Prepare a formal cancellation letter (in English) that includes:
- Your full name as it appears on your Mytimerewards account
- Your email address registered with Mytimerewards
- Your Mytimerewards membership or reference number (check your confirmation email or billing statement)
- The date you are requesting cancellation to take effect
- A clear statement: "I request immediate cancellation of my Mytimerewards membership and cessation of all future charges."
- Your signature (if posting a physical letter)
- Send this letter by registered post or email to Webloyalty Sàrl
- See the "Contact details for cancellation" section below for current correspondence details
- If sending by post, use tracked/registered mail to confirm delivery
- If sending by email, request a read receipt or reply confirming receipt
- Retain your proof of postage or email delivery confirmation
- This proves you submitted the cancellation request on a specific date
- Keep this documentation for at least 12 months
- Wait 10-14 business days for processing
- Due to international post times, this method is slower than online cancellation
- International postal delays may extend this timeframe
- Verify cancellation by checking your account or bank statement
- Confirm that no charges appear in your next billing cycle
- If charges continue, escalate to CASE (see below)
Refund procedures and recovering unauthorised charges
Cancellation and refunds are separate processes. Cancelling stops future charges, but you may also be entitled to recover money already paid. Yafee advises pursuing refunds systematically to maximise your recovery.
Refund timeline and eligibility
Under the Consumer Protection (Fair Trading) Act, you may claim refunds for charges incurred after you submitted a valid cancellation request. If Mytimerewards continued billing you for 7-14 days after you cancelled, you have grounds to demand a refund for those additional charges.
If you cancelled within a statutory cooling-off period (typically 14 days for online purchases), you may also recover membership fees even if you used the service. Check your original MyTime terms for the exact cooling-off window applicable to your purchase.
How to request a refund from Mytimerewards
- Contact Mytimerewards customer support by email
- Locate the customer support email address on the MyTime website or your confirmation email
- Compose a clear message stating: your membership number, the date you cancelled, and the specific charges you are disputing
- Submit your cancellation proof
- Attach screenshots of your online cancellation confirmation, or a copy of your registered post receipt if you cancelled by letter
- Include your bank statement showing the disputed charges
- Set a deadline for response
- State that you expect a response within 10 business days
- If no response arrives, escalate to CASE or your bank
Escalation: disputing charges with your bank or card issuer
If Mytimerewards refuses to refund you, your bank or credit card company offers dispute resolution. This is called a "chargeback" or "reversal".
- Contact your bank or card issuer and request a dispute form
- Call the number on the back of your card or log into your online banking portal
- Explain that you cancelled Mytimerewards but continued to be charged
- Submit documentary evidence
- Your cancellation confirmation (screenshot or registered post receipt)
- Your Mytimerewards account statement showing charges after cancellation
- Your email correspondence with Mytimerewards support (if any)
- The bank investigates and either credits you or explains why the charge was valid
- This process typically takes 5-10 working days
Formal complaint with CASE or MTI
If Mytimerewards ignores your cancellation or refund requests, escalate to Singapore's consumer authorities.
Consumers Association of Singapore (CASE) handles subscription disputes and unfair billing practices. Visit case.org.sg or call 6100 0315 to lodge a formal complaint. CASE will contact Mytimerewards on your behalf and mediate the dispute.
Ministry of Trade and Industry (MTI) enforces the Consumer Protection (Fair Trading) Act. You can file a complaint at www.mti.gov.sg if CASE mediation fails or if you believe Mytimerewards engaged in misleading conduct.
What happens after you cancel Mytimerewards
Cancellation does not end instantly. You will retain access to your rewards account and any earned credits until your final billing cycle ends. Understanding what occurs next helps you plan your next rewards strategy.
Immediate steps after cancellation confirmation
Once you receive cancellation confirmation, take these actions to protect yourself:
- Save and back up your cancellation confirmation
- Store screenshots, emails, or PDF copies in a dedicated folder
- Keep the file for at least 2 years (the standard dispute period)
- Redeem any remaining rewards credits before your account closes
- Log into your Mytimerewards account and check your balance
- Use your credits to purchase rewards or gift cards before the membership expires
- Most rewards programmes delete unused credits upon account closure
- Monitor your bank account for unexpected charges
- Check your statement for the next 2-3 billing cycles after cancellation
- If charges appear, immediately contact your bank to dispute them
- Unsubscribe from Mytimerewards promotional emails
- Click the "Unsubscribe" link at the bottom of marketing emails, or contact support to remove your email from their list
Timeline for cancellation to take effect
| Cancellation method | Processing time | Access retained until |
|---|---|---|
| MyTime website (online account) | Immediate to 24 hours | End of current billing cycle |
| Apple App Store | 24 hours | End of current billing cycle |
| Google Play Store | 48 hours | End of current billing cycle |
| Postal letter to Webloyalty | 10-14 business days (plus international post) | Typically end of next billing cycle |
Verify cancellation on your account
Do not assume cancellation has completed. Actively verify by logging into your Mytimerewards account 3-5 days after submission. Check that your membership status shows "Cancelled" or "Inactive" and that no renewal date is displayed. If your account still shows an active membership, contact support immediately with your cancellation confirmation to escalate the issue.
Common mistakes to avoid when cancelling Mytimerewards
Most cancellation problems stem from preventable procedural errors. Stay vigilant and you will protect yourself from continued charges and billing disputes.
Mistake 1: cancelling only the app, not the subscription
Uninstalling the Mytimerewards app from your phone does not cancel the membership. Your subscription continues and charges accumulate. You must cancel the subscription through either the MyTime website account settings or your Apple/Google account. Deleting the app is only a final cleanup step after you cancel the subscription itself.
Mistake 2: assuming cancellation is complete without confirmation
Some users submit cancellation requests but never verify they succeeded. If you do not receive a written or digital confirmation, the cancellation may not have been processed. Always wait for explicit confirmation and save it.
Mistake 3: submitting a postal letter without proof of delivery
If you post a cancellation letter without registered mail tracking, Webloyalty can claim they never received it. Always use tracked postage or email with delivery confirmation. Yafee strongly recommends email with read receipt, as it is faster and creates an immediate digital record.
Mistake 4: not documenting your cancellation date
Record the exact date you submitted your cancellation request. If charges continue after this date, you have evidence of an unpermitted charge. Write this date on your confirmation email or document.
Mistake 5: ignoring charges after cancellation
If your bank statement shows a charge 5-7 days after cancellation, do not wait. Contact Mytimerewards support immediately and dispute the charge with your bank. Delays reduce your chances of a successful refund claim.
Should you keep or cancel Mytimerewards?
Before you commit to cancellation, consider whether the rewards genuinely benefit you. This comparison table helps you decide.
| Keep Mytimerewards if | Cancel Mytimerewards if |
|---|---|
| You actively use rewards redemptions at least monthly | You have not used the service in 3+ months |
| The membership fee is offset by value received | Membership fees exceed the value of rewards earned |
| You shop at participating merchant partners regularly | You shop at retailers outside the Mytimerewards network |
| You receive bonus points and promotional offers regularly | Promotional emails stopped and no new offers arrive |
| You monitor your account and redeem credits promptly | You forget your login or no longer check your account |
Common questions about Mytimerewards cancellation in singapore
Will i lose my rewards credits if i cancel?
Yes. Most rewards programmes delete unused credits upon cancellation, unless you redeem them before your final billing date. Log into your account immediately after cancellation and convert remaining credits into gift cards or purchases.
Can Mytimerewards refuse to cancel my membership?
No. Under the Consumer Protection (Fair Trading) Act, you have an absolute right to cancel a subscription service. If Mytimerewards refuses or ignores your cancellation request, escalate to CASE or MTI.
How long does it take to receive a refund after cancellation?
Refunds typically process within 5-10 business days if Mytimerewards approves your claim. Bank transfers may take an additional 2-3 business days to appear in your account. If no refund appears after 14 days, contact your bank or CASE.
What if i cannot access my online account to cancel?
Use the postal or email cancellation method outlined in Method 4. Submit a formal cancellation letter with your membership details and request confirmation of receipt.
Pricing and what you pay for Mytimerewards
Mytimerewards operates on a membership model with recurring charges. Understanding your costs helps you decide whether cancellation makes financial sense.
| Membership tier | Typical monthly cost (SGD) | Rewards benefit estimate | Breakeven redemption |
|---|---|---|---|
| Standard Membership | 9.99 - 14.99 | 5-10% cashback or points | Monthly spend of SGD 100-150 |
| Premium Membership | 19.99 - 29.99 | 10-15% cashback or points | Monthly spend of SGD 150-250 |
| One-time purchase | 0 (one-off fee only) | Variable | Depends on promotion terms |
Verify your actual membership cost by checking your last billing statement or logging into your account. Pricing varies by enrolment date and promotional offers.
Contact details for cancellation
Use these details to cancel or dispute charges with Mytimerewards and Webloyalty Sàrl.
Mytimerewards customer support
Check your confirmation email or the MyTime website footer for the current customer support email address. Standard response time is 5-10 business days.
Webloyalty sàrl (parent company) cancellation address
For postal cancellation, send a registered letter to:
Webloyalty Sàrl
Customer Service - Cancellations
PO Box [check current details on MyTime website or confirmation email]
United Kingdom
Allow 10-14 business days for processing, plus international post delays. Always send by tracked or registered post.
Singapore consumer authorities
Consumers Association of Singapore (CASE): 6100 0315 or visit case.org.sg
Ministry of Trade and Industry (MTI): www.mti.gov.sg
Summary and next steps
Cancelling Mytimerewards is straightforward if you follow the correct procedure for your purchase channel and document every step. The Consumer Protection (Fair Trading) Act protects your right to cancel and recover unauthorised charges. Whether you cancel online through the MyTime website, your Apple account, your Google account, or by postal letter, create a documented record and verify that your membership status changes to "Cancelled" within 3-5 days.
If Mytimerewards continues charging you after cancellation, immediately dispute the charges with your bank and escalate to CASE or MTI. Do not delay, as banks and consumer authorities enforce strict deadlines for dispute claims.
Yafee has helped thousands of consumers cancel unwanted subscriptions and recover charges across multiple platforms and jurisdictions. Whether your Mytimerewards charges are ongoing or unauthorised, Yafee's legal framework ensures you understand your rights and execute a cancellation strategy that protects your money. Start with the cancellation method that matches your purchase channel, document every step, and escalate systematically if Mytimerewards refuses to comply. Your legal rights under Singapore law are absolute: you will cancel, and you will recover what you are owed.
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