Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Familytime, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Familytime in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Familytime
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Familytime subscription with zero hassle
1
Fill in the form
Give us your details and those of your Familytime subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Familytime. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Familytime refuses your cancellation.
Frequently asked questions
Cancel Familytime: The Right Way
How to cancel Familytime and stop unwanted charges
What Familytime is and why you might want to cancel
Familytime is a subscription-based parental control application that enables parents to monitor and manage their children's device usage across multiple platforms. The service delivers screen time controls, app blocking, and location tracking features designed to enhance family safety online. You access Familytime through the Apple App Store, Google Play Store, or directly via their website dashboard.
If Familytime no longer aligns with your family's needs, or you have found an alternative solution that works better, you need to cancel correctly and promptly. Many parents discover that Familytime charges them across multiple platforms simultaneously, and that cancelling on one platform does not stop billing on another. Yafee specialises in helping you navigate these subscription traps and cancel cleanly without leaving stray charges behind.
How Familytime is delivered
Familytime operates as a multi-platform service with each subscription channel billed separately. You may subscribe through the Apple App Store, Google Play Store, or directly on Familytime's website. Each billing channel requires individual cancellation steps. Many users cancel on one platform only and miss charges flowing through another channel, which is why step-by-step clarity is essential. Yafee's approach ensures you identify and cancel every active subscription you hold with this service.
Understanding Familytime pricing and plan structures
Familytime offers subscription tiers with costs that vary depending on your chosen platform and billing frequency. Monthly and annual options are typically available, though pricing differs by region and changes regularly. The table below outlines where your billing is handled and what refund windows apply under each channel.
| Subscription channel | Billing managed by | Refund window | Cancellation difficulty |
|---|---|---|---|
| Apple App Store | Apple Inc. | 14 days from purchase | Moderate |
| Google Play Store | Google LLC | 14 days from purchase | Straightforward |
| Familytime website | Familytime directly | Discretionary; no published policy | Slowest response |
Your consumer rights and legal protections in singapore
Singapore's Consumer Protection (Fair Trading) Act (CPTA) protects you when you subscribe to digital services. You have statutory rights to clear billing information, transparent cancellation processes, and honest service descriptions. If Familytime fails to honour their cancellation terms or continues billing after you have cancelled, you can escalate your complaint to the Consumers Association of Singapore (CASE) or the Infocomm Media Development Authority (IMDA).
Your legal position on cooling-off and refunds
Digital service providers in Singapore are not required by law to offer a statutory 14-day cooling-off period for subscriptions purchased directly from their website. However, if you purchased through Apple App Store or Google Play Store, you inherit the refund windows those platforms enforce. Apple allows 14 days for app subscription refunds; Google allows 14 days for most digital purchases. If you subscribed directly on Familytime's website, refunds are discretionary unless Familytime's own terms state otherwise.
Your strongest legal protection is to request refunds immediately through the channel where you were charged. Document your cancellation request in writing (email provides the strongest evidence for dispute resolution). If Familytime refuses your refund request and you believe the service was misleading or their cancellation process deliberately obscured, you can escalate to CASE or file a complaint with IMDA under the CPTA. Yafee has helped thousands of consumers recover funds through this formal escalation route when companies ignore direct requests.
Your rights if billing continues after cancellation
Under the CPTA, Familytime must stop charging you immediately upon cancellation. If you receive a charge after you have cancelled, this constitutes an unfair trading practice. Collect evidence of your cancellation request (email confirmation, screenshots, or app store records showing cancellation date). Contact Familytime's billing support in writing and demand a refund with reference to the CPTA. If they refuse within 14 days, file a complaint with CASE (contact details below) or escalate to IMDA. Yafee's legal framework documentation shows that Singapore's regulators take post-cancellation billing seriously and often compel refunds.
How to cancel Familytime on apple app store
Apple manages subscriptions purchased through the App Store, and you must cancel through Apple's own settings rather than through Familytime's app interface.
- Open the Apple App Store on your iPhone, iPad, or Mac
- Tap the profile icon in the top right corner
- Select "Subscriptions"
- Locate Familytime in your active subscriptions list
- Tap on Familytime to open its subscription details
- Select "Cancel Subscription" at the bottom of the screen
- Apple will ask you to confirm the cancellation
- You may be offered a discount to stay; decline if you wish to cancel
- Confirm cancellation by tapping the final confirmation button
- Apple will display a cancellation confirmation immediately
- You will receive an email confirmation from Apple within minutes
- Take a screenshot of your subscription list showing Familytime is no longer listed
- Retain this screenshot as proof of cancellation
- Save the Apple email confirmation
What happens after you cancel on apple
Your Familytime access continues until the end of your current billing cycle. No pro-rata refund is issued unless you cancel within 14 days of your subscription's purchase or renewal date. If you cancel within this window, submit a refund request to Apple by visiting your order history, selecting the Familytime charge, and choosing "Report a Problem". Yafee recommends doing this immediately to avoid Apple's refusal based on time elapsed.
How to cancel Familytime on google play store
Google manages subscriptions purchased through Google Play, and cancellation occurs through Google Play settings on any Android device or via web browser.
- Open Google Play on your Android device or visit play.google.com in your browser
- On Android: tap the menu icon (three horizontal lines) and select "Subscriptions"
- On web: click your profile icon and select "Payments and subscriptions" then "Subscriptions"
- Find Familytime in your list of active subscriptions
- Tap or click on Familytime to view its details
- Select "Cancel subscription" or "Unsubscribe"
- Google will display the cancellation date and any remaining access period
- Confirm the cancellation by tapping "Cancel subscription" again
- Receive immediate confirmation on screen
- Google sends a confirmation email within minutes
- Your subscription status changes to "Cancelled" in your subscription list
- Document your cancellation by taking a screenshot
- Screenshot your subscription list showing Familytime as cancelled
- Save the Google confirmation email
Refunds and access after cancellation on google play
Google allows refund requests within 14 days of purchase or renewal. If you cancel within this window, submit a refund request by opening the Play Store, navigating to your order, and selecting "Refund". Google processes most refunds within 5 to 10 business days. If Google refuses your refund, Yafee advises you to escalate with documentation showing that Familytime's cancellation process was unclear or that you were charged despite requesting cancellation.
How to cancel Familytime directly on their website
If you subscribed directly on Familytime's website, you must contact their billing support to cancel, as there is typically no automated self-service cancellation option for website-sourced subscriptions.
- Log into your Familytime account on their official website
- Navigate to your account settings or billing section
- Look for a "Manage Subscription" or "Billing" link
- Search for a self-service cancellation option
- Some services allow you to cancel immediately from your account dashboard
- If no option exists, note this and proceed to step 3
- Locate Familytime's contact information or support portal
- Visit their website footer or help section
- Note their email address, phone number, or support form
- Send a cancellation request in writing via email
- Use a professional tone and clearly state: "I wish to cancel my Familytime subscription effective immediately"
- Include your full name, email address, and account ID (if known)
- Request written confirmation of cancellation
- Send from the email address registered to your account
- Wait for Familytime's response
- Reputable services respond within 5 to 7 business days
- If no response arrives within 10 days, send a follow-up email
- Obtain and retain written confirmation
- Save all emails from Familytime confirming cancellation
- Note the cancellation date stated in their response
Common delays with website cancellations
Familytime's website cancellation process is often the slowest route. Support teams may request additional verification, delay responses, or attempt to retain you with discount offers. Do not be deterred; repeat your cancellation request if you do not receive acknowledgement within 10 days. Send your follow-up email with a subject line stating "Second Cancellation Request: Urgent". If Familytime continues to bill you after your cancellation request, this breaches the CPTA, and Yafee advises you to escalate immediately to CASE or IMDA with your email evidence.
Common mistakes when cancelling Familytime
Cancelling incorrectly is frustrating, but these mistakes are easily avoided with the right information.
Cancelling only on one platform
If you subscribed on both Apple App Store and Google Play, you must cancel on both. Many users cancel on their primary device (iPhone or Android) and miss the subscription active on the other platform. Before cancelling, log into your account on both app stores and check your subscription list. Yafee recommends completing all cancellations in a single session to prevent overlooking a stray charge.
Deleting the app instead of cancelling
Uninstalling Familytime from your device does not cancel your subscription. The app continues to charge you in the background even after deletion. You must cancel through the app store or website settings, not simply remove the app. This is a deliberate friction point many subscription services create, and Yafee's step-by-step approach eliminates this trap.
Missing the 14-day refund window
Apple and Google both impose 14-day refund windows from the date of purchase or renewal. If you wait longer than 14 days to request a refund, both platforms typically refuse. If Familytime renewed your subscription yesterday and you want a refund, act within the next 14 days or you will lose this right. Mark your calendar and submit refund requests on the same day you cancel.
Ignoring confirmation emails
Do not discard confirmation emails from Apple, Google, or Familytime. If a dispute arises about whether you cancelled, these emails are your legal evidence. Save them in a dedicated folder with screenshots of your subscription lists. Yafee's approach emphasises documentation as your strongest defence against post-cancellation billing.
What to do after you cancel Familytime
Once you have submitted cancellation requests across all platforms, take these steps to protect yourself from future charges.
Monitor your statements for 30 days
Continue to check your bank or credit card statements for the next 30 days. If Familytime charges you after your cancellation date, you have strong grounds to dispute the charge. Contact your bank immediately and dispute the transaction, providing your cancellation confirmation as evidence. Singapore's banking regulations require banks to investigate disputed charges within 30 days.
Set a calendar reminder to verify cancellation
On the day before your final billing cycle was scheduled to end, log into your Apple, Google, or Familytime account and verify that no renewal occurred. Take a screenshot confirming cancellation. This proactive step means you catch any failed cancellation within hours rather than weeks.
Keep all evidence in one place
Compile a folder containing: cancellation confirmation emails, screenshots of subscription cancellation screens, bank statements showing the final charge, and any correspondence with Familytime's support team. If you need to escalate to CASE or IMDA, this file is your case. Yafee advises organising this evidence by date and platform to present a clear timeline to regulators.
Refund timelines and next steps
Refund processing depends entirely on which platform processed your original charge.
| Billing platform | Refund request method | Processing time | Success rate |
|---|---|---|---|
| Apple App Store | Apple's "Report a Problem" form (within 14 days) | 5 to 10 business days | High if within 14 days |
| Google Play Store | Google Play refund request (within 14 days) | 5 to 10 business days | High if within 14 days |
| Familytime website | Email request to billing support | 14 to 30 days (variable) | Low unless contract explicitly permits |
If your refund is refused
If Apple or Google refuses your refund after 14 days have passed, you have limited recourse but may still escalate. If Familytime directly refuses a refund you requested within their refund window (if one exists), or if they continue billing after cancellation, file a complaint with CASE or IMDA. Provide all cancellation evidence and refund request correspondence. Yafee has witnessed regulators compel refunds in cases where billing continued post-cancellation or where cancellation processes were deliberately obscured.
Comparison: keep or cancel
Before you finalise cancellation, consider whether the service still offers value.
| Reason to keep Familytime | Reason to cancel Familytime |
|---|---|
| Your children actively use multiple devices and you value centralised monitoring | Your children have outgrown parental controls or you trust them with less supervision |
| You have no suitable alternative and the cost is acceptable | You have found a cheaper or more effective alternative solution |
| Location tracking is critical to your family safety plan | Familytime's location accuracy has proved unreliable |
| The app's interface works seamlessly across your devices | The app frequently crashes or the interface is confusing |
| You are being charged on multiple platforms you no longer use |
Escalation contact details and further help
If Familytime refuses to cancel your subscription or continues billing after cancellation, escalate your complaint to Singapore's consumer protection authorities.
Consumers association of singapore (CASE)
CASE handles consumer complaints and mediates disputes between consumers and service providers. Submit a complaint if Familytime refuses cancellation or ignores your requests. Provide all cancellation evidence, correspondence, and bank statements. CASE investigations are free and often result in refunds or service corrections.
Website: case.org.sg | Phone: 6100 0315 | Postal address: 170A Clementi Road, Singapore 129876
Infocomm media development authority (IMDA)
IMDA regulates digital service providers and investigates violations of the Consumer Protection (Fair Trading) Act. File a complaint if Familytime's billing practices are unfair or their cancellation process violates consumer rights standards. IMDA has authority to impose penalties on companies that breach the CPTA.
Website: imda.gov.sg | Complaint portal: go.gov.sg/imda-consumer-complaint
Your next step: cancel with confidence
Cancelling Familytime is straightforward once you understand which platform holds your subscription and what steps apply to that channel. Follow the step-by-step process above for Apple App Store, Google Play, or Familytime's website. Document every cancellation request, save all confirmation emails, and monitor your statements for 30 days. If Familytime breaches the Consumer Protection (Fair Trading) Act by continuing to charge you or refusing cancellation, escalate to CASE or IMDA with your evidence.
Yafee specialises in helping consumers navigate subscription cancellations and has helped thousands of users across Singapore stop unwanted charges and recover refunds. If you encounter resistance from Familytime or require assistance presenting your case to regulators, Yafee's legal guides and templates provide the exact language and evidence frameworks you need. Visit Yafee.com to access your free cancellation checklist and sample escalation letters.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
Ready to cancel Familytime?
Join over 30,000 users who already trust us.