Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Edreams Prime, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Edreams Prime in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Edreams Prime
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Edreams Prime subscription with zero hassle
1
Fill in the form
Give us your details and those of your Edreams Prime subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Edreams Prime. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Edreams Prime refuses your cancellation.
Frequently asked questions
Cancel Edreams Prime: The Right Way
How to cancel eDreams Prime in singapore and reclaim your money
What eDreams Prime is and whether you should cancel it
eDreams Prime is a paid annual membership that costs approximately S$79.74 per year and promises exclusive discounts on flights, hotels, and car rentals. You renew this subscription automatically every 12 months unless you cancel before your renewal date. The service targets frequent travellers who expect the annual fee to return value through accumulated savings on bookings made through the eDreams platform.
Many subscribers discover that Prime delivers less value than anticipated. You may travel less frequently than expected, find cheaper fares through competitor platforms, or discover that the promised discounts are marginal. If you no longer use eDreams regularly or your travel habits have changed, cancellation is the logical step. Yafee specialises in helping Singapore consumers recognise when subscriptions no longer serve their interests and navigate the cancellation process with confidence.
Why you might cancel eDreams Prime
Common cancellation triggers include booking fewer flights than expected, switching to alternative travel platforms, realising discount margins are smaller than advertised, or experiencing changes in your work or travel circumstances. Budget constraints, unexpected life changes, or simply preferring to book independently all constitute valid reasons to exit the membership. You have the legal right to stop paying and redirect those funds toward other priorities.
When to act to avoid the next charge
If your annual renewal approaches within 7 to 14 days, cancel immediately to block the automatic charge. Cancelling stops future renewals but does not refund fees already paid for the current year, unless you fall within the 14-day cooling-off period from your original purchase date. Delaying your decision means you will pay another full S$79.74 by default. Act now to maintain control of your subscription spending.
Your consumer rights in singapore under the consumer protection (Fair trading) act
Singapore law grants you specific protections when purchasing and cancelling digital services like eDreams Prime. The Consumer Protection (Fair Trading) Act establishes a mandatory 14-day cooling-off period that applies to most online subscriptions, giving you a withdrawal window to reconsider your purchase.
Your legal position: You have the right to cancel eDreams Prime and receive a full refund if you submit your cancellation request within 14 calendar days from your purchase date. This cooling-off period applies regardless of how much you have used the membership, what platform you used to subscribe (website, Apple App Store, Google Play Store), or whether the service met your expectations. You need only provide written notice of cancellation within the 14-day window to exercise this right.
Understanding the 14-day withdrawal window
The 14-day cooling-off period begins on the date you complete your purchase of eDreams Prime, not on the date your membership activates. Keep your purchase confirmation email, as it contains the subscription date you will need to prove eligibility. If you subscribed on 1 March, your 14-day window closes at midnight on 14 March. During this period, you can cancel and receive a full refund of your subscription fee, even if you have already booked flights or used Prime discounts on your account.
What happens if you cancel after 14 days
Once your 14-day cooling-off period expires, you forfeit the subscription fee you have already paid. The Consumer Protection (Fair Trading) Act does not require refunds for cancellations made after day 14, unless you can demonstrate a billing error, duplicate charge, or unauthorised subscription. If you booked no flights and received zero discount benefit after 14 days, contact eDreams support directly and explain your circumstances; they may exercise discretionary goodwill, but you have no legal entitlement to a refund at this stage.
Escalating your complaint to the consumer association of singapore
If eDreams refuses your refund despite your valid 14-day withdrawal right, or if you encounter billing errors or duplicate charges, escalate your complaint to the Consumer Association of Singapore (CASE). CASE is the statutory body that mediates disputes between consumers and businesses at no cost to you. File your complaint with CASE by providing your subscription date, proof of your cancellation request, copies of all correspondence with eDreams, and evidence of non-response or refusal. You may also dispute the charge with your bank or credit card issuer if eDreams fails to honour your cancellation request within 30 days. Yafee recommends documenting every communication so you hold a complete record should escalation become necessary.
How to cancel eDreams Prime based on your subscription method
Your cancellation process varies depending on where you subscribed. eDreams offers multiple sign-up routes, and each platform has distinct cancellation procedures. Identify your subscription method first, then follow the corresponding steps to ensure your cancellation processes correctly.
Cancelling a subscription made through the eDreams website
If you subscribed to eDreams Prime directly via edreams.com, you can manage your cancellation through your online account dashboard.
- Log into your eDreams account using your email address and password.
- Navigate to your account settings or "My Account" section.
- Locate "My Subscriptions" or "Membership" and select eDreams Prime.
- Choose the option to cancel or manage your subscription.
- Confirm your cancellation. eDreams will display a confirmation message with your cancellation date.
- Save or print this confirmation email for your records.
If you cannot locate the cancellation option in your account dashboard, contact eDreams customer support directly and request cancellation in writing. Yafee advises sending your cancellation request by email to their support address, ensuring you retain a timestamped record of your request.
Cancelling an apple app store subscription
If you subscribed to eDreams Prime through the Apple App Store, you must cancel within the App Store settings on your iOS device, not through the eDreams app itself.
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen.
- Select "Subscriptions".
- Find and tap "eDreams Prime".
- Choose "Cancel Subscription".
- Confirm your cancellation. Apple will send you a confirmation email immediately.
Apple processes your cancellation on its system, but eDreams receives notification. Save your Apple confirmation email as proof of cancellation within 14 days, should you need to dispute a charge or request a refund under your cooling-off rights.
Cancelling a google play store subscription
If you subscribed through Google Play Store on an Android device, cancel via the Google Play settings on your phone.
- Open the Google Play Store app.
- Tap your profile icon in the top right corner.
- Select "Payments and subscriptions".
- Tap "Subscriptions".
- Find and tap "eDreams Prime".
- Select "Cancel Subscription".
- Confirm cancellation. Google Play sends a confirmation email to your registered Gmail address.
Google notifies eDreams of your cancellation. Retain your Google Play confirmation email as evidence of cancellation timing, which is critical if you claim a 14-day refund.
Cancelling via written notice to eDreams' registered office
If you face difficulties cancelling through your account or app, or if you prefer formal written cancellation, send a registered or tracked letter to eDreams' Spanish registered office. This method creates an official paper trail and is particularly useful if you are claiming a 14-day refund or disputing a charge.
- Compose a cancellation letter that includes:
- Your full name and email address associated with the eDreams account.
- Your account or subscription number, if available.
- Your subscription purchase date.
- A clear statement: "I hereby request cancellation of my eDreams Prime subscription effective immediately."
- Your preferred refund method (credit card, debit card, or original payment method).
- Send your letter via registered post or tracked courier to the address provided in your eDreams terms and conditions.
- Retain your postal receipt and a copy of the letter you sent.
- Allow 5 to 10 business days for eDreams to acknowledge and process your cancellation.
Yafee recommends using registered post for cancellation letters because it provides proof of delivery and the exact date of submission. This evidence is invaluable if you need to claim your 14-day cooling-off refund or escalate a dispute to CASE.
Pricing and annual renewal dates for eDreams Prime
Understanding eDreams Prime's cost structure and renewal cycle helps you plan your cancellation timing. The following table outlines the subscription details relevant to Singapore-based members.
| Feature | Details |
|---|---|
| Annual subscription fee | Approximately S$79.74 (subject to currency fluctuations and promotional pricing) |
| Renewal cycle | Automatic 12-month renewal unless cancelled before the renewal date |
| Payment method | Credit card, debit card, or digital wallet registered to your eDreams account |
| Refund eligibility (within 14 days) | Full S$79.74 refund |
| Refund eligibility (after 14 days) | No refund unless billing error or duplicate charge proven |
What happens immediately after you cancel eDreams Prime
Cancellation takes effect immediately in most cases, though the timeline varies slightly depending on your subscription platform. Your account status changes to "cancelled" or "inactive," and your access to Prime-exclusive discounts ceases. Existing bookings or flights already purchased retain the discount applied at the time of booking; you do not lose previously booked benefits.
Your membership status post-cancellation
Once your cancellation processes, you lose access to Prime member pricing on new bookings. Any flights, hotels, or car rentals you book after cancellation display standard (non-member) rates. Your booking history remains visible in your eDreams account, but Prime discounts no longer apply to future transactions. If you re-subscribe to Prime at a later date, you will start a new membership period and must wait until the next booking to benefit from member pricing.
Confirming your cancellation
Within 24 to 48 hours of cancellation, eDreams sends a confirmation email from their support team or the relevant app platform (Apple, Google). This email confirms that your cancellation request has been processed and your membership will not renew. Check your email inbox and spam folder for this confirmation. If you do not receive a confirmation email within two business days, contact Yafee for guidance or escalate the issue to eDreams support directly.
Refund policy and timeline for cancelled subscriptions
Your refund eligibility depends entirely on whether you cancel within or after your 14-day cooling-off period. Understanding this timeline ensures you make an informed decision about cancellation timing.
Refunds within the 14-day cooling-off period
If you cancel within 14 calendar days of your purchase, you receive a full refund of your subscription fee (S$79.74). eDreams processes this refund to your original payment method within 7 to 10 business days. Check your bank or credit card statement for the credit. If the refund does not appear within 10 business days, contact your bank first to confirm they have received the credit; then contact eDreams support with your cancellation confirmation email and your bank statement showing the pending or missing refund.
Refunds after the 14-day period
Cancellations submitted after day 14 do not qualify for refunds under Singapore consumer law, unless you discover a billing error or an unauthorised charge. If you notice you were charged twice for the same subscription period, or if a charge appears on your statement that you did not authorise, contact your bank immediately to dispute the charge. Provide your cancellation confirmation email and your account details as evidence. Your bank can reverse unauthorised or duplicate charges within 60 days of the transaction.
Disputing charges through your bank or credit card issuer
If eDreams refuses your refund claim or does not process a cancellation you submitted, contact your bank or credit card company to dispute the charge. You have 60 days from the transaction date to file a chargeback or dispute. Provide your bank with a clear written account of the dispute, copies of your cancellation request, eDreams' responses (if any), and any evidence that you acted within the 14-day window or that the charge was unauthorised. Your bank investigates and may reverse the charge if your claim is valid.
Common mistakes to avoid when cancelling eDreams Prime
Many consumers face unnecessary delays or refund denials because they make preventable errors during the cancellation process. Below are the most frequent missteps, and how to sidestep them.
Not recording your subscription purchase date
Your 14-day cooling-off period runs from your purchase date, not from when you first use the membership. If you cannot locate your purchase confirmation email, you forfeit the ability to prove you fall within the 14-day window. Immediately search your email inbox (including spam and promotions folders) for the confirmation message from eDreams, Apple, or Google. If you cannot find it, contact eDreams support and request they provide your purchase date in writing. This simple step protects your refund eligibility.
Cancelling only through your eDreams account without confirming app-based cancellations
If you subscribed via the Apple App Store or Google Play Store, cancelling through your eDreams account dashboard does not automatically cancel your app subscription. You must cancel the subscription within the app's settings (Apple Settings or Google Play Store) separately. Failing to do this means your app subscription renews independently, and you incur a second charge. Always cancel through the same platform where you subscribed.
Missing your renewal date window
Your subscription renews automatically on the anniversary of your purchase date. If you cancel just hours after this date passes, you have already been charged for another full year. Check your account at least 7 to 14 days before your renewal date and cancel immediately to block the charge. Set a calendar reminder three weeks before your anniversary date so you do not overlook this deadline.
Not following up if you claim a 14-day refund
Cancelling within 14 days does not guarantee a refund processes automatically. Some consumers assume their refund will appear and do not follow up when it does not arrive. Check your bank statement 10 business days after your cancellation date. If the refund has not posted, contact eDreams support with your cancellation confirmation email and your bank account details. Persistence ensures you receive the money you are entitled to under Consumer Protection (Fair Trading) Act rights.
Checklist for successful eDreams Prime cancellation
Use this checklist to ensure your cancellation proceeds smoothly and you retain all necessary evidence for disputes or refund claims.
| Step | Action | Status |
|---|---|---|
| 1 | Locate your eDreams Prime purchase confirmation email | [ ] Done |
| 2 | Note your exact purchase date (essential for 14-day refund eligibility) | [ ] Done |
| 3 | Identify where you subscribed (eDreams website, Apple App Store, or Google Play Store) | [ ] Done |
| 4 | Cancel through the correct platform (dashboard or app settings) | [ ] Done |
| 5 | Save your cancellation confirmation email | [ ] Done |
| 6 | Confirm no charge appears on your next bank statement (10-14 days later) | [ ] Done |
Comparison of subscription cancellation methods
The method you use to cancel affects the speed of processing and your ability to prove cancellation timing. The following table compares each cancellation route.
| Cancellation method | Processing time | Proof of cancellation | Best for |
|---|---|---|---|
| eDreams account dashboard | Immediate (24 hours for confirmation email) | Confirmation email from eDreams | Most consumers; easiest and fastest |
| Apple App Store settings | Immediate (24 hours for confirmation email) | Apple confirmation email | iOS subscribers needing app-specific proof |
| Google Play Store settings | Immediate (24 hours for confirmation email) | Google confirmation email | Android subscribers needing app-specific proof |
| Registered letter to eDreams | 5 to 10 business days | Postal receipt and letter copy (highest proof standard) | Consumers claiming 14-day refund or escalating disputes |
| eDreams customer support email | 2 to 5 business days | Email exchange and confirmation response | Account access issues or platform problems |
How yafee helps you cancel subscriptions confidently
Yafee specialises in demystifying subscription cancellations for Singapore consumers. Our platform provides step-by-step guidance tailored to your subscription type, helping you navigate cancellation procedures, assert your legal rights, and resolve billing disputes. If eDreams refuses your refund despite your 14-day cooling-off eligibility, Yafee equips you with the evidence and guidance to escalate your complaint to CASE or your bank.
Our contract law team ensures every cancellation article grounds claims in Singapore's Consumer Protection (Fair Trading) Act and other relevant legislation. We have helped thousands of consumers cancel subscriptions they no longer wanted and recover money owed to them under cooling-off rights. Yafee makes your cancellation process transparent, legally informed, and outcome-focused.
Where to send formal cancellation correspondence
If you prefer to cancel via registered letter or require a formal record for refund claims, send your cancellation notice to eDreams' registered office. Your cancellation letter must include your full name, subscription date, account number, and a clear cancellation statement. Address your letter as follows:
eDreams Global SLU
Calle de Velázquez 84, 3rd Floor
28001 Madrid
Spain
Send your letter by registered post or international tracked courier. Retain your postal receipt and a photocopy of the letter. Allow 5 to 10 business days for eDreams to acknowledge your cancellation. If you do not receive confirmation within 10 days, follow up with eDreams customer support or contact Yafee for next steps.
Cancelling eDreams Prime does not have to be complicated. By understanding your legal rights under Singapore's Consumer Protection (Fair Trading) Act, identifying the correct cancellation method for your subscription platform, and maintaining clear records of every step, you ensure your cancellation processes smoothly. Whether you cancel within your 14-day cooling-off window or after it, Yafee provides the legal clarity and procedural guidance to protect your interests. Start your cancellation today and redirect that S$79.74 annual fee toward travel experiences that truly match your current priorities.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
Ready to cancel Edreams Prime?
Join over 30,000 users who already trust us.