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Frequently asked questions
Cancel MyTimeRewards: Step-by-Step Guide
How to cancel MyTimeRewards and reclaim your money in south africa
What is MyTimeRewards
MyTimeRewards is a subscription-based shopping rewards programme that provides access to cashback offers, welcome bonuses, and member discounts at participating retailers. The service operates on a recurring membership model with defined cancellation and refund rules set out in their terms and conditions. Understanding how the programme works is essential before you decide whether cancellation aligns with your financial goals.
How the membership works
When you subscribe to MyTimeRewards, you pay a recurring membership fee to unlock rewards and shopping benefits. Your membership remains active until you formally cancel it, and your access to rewards continues as long as your subscription is current. The provider manages the service under UK terms and conditions; however, South African consumer law offers you additional protections that may supersede their standard terms. Yafee recommends reviewing both frameworks to understand your strongest legal position.
Why cancellation matters
If you no longer use the rewards or feel the membership fee does not deliver value, cancelling stops future charges immediately. Understanding your refund rights and following the correct cancellation process is crucial to avoid disputes or unwanted recurring payments. Yafee is here to guide you through every step, ensuring you cancel confidently and protect your money.
Your consumer rights under south african law
South Africa's Consumer Protection Act (CPA) gives you important legal protections when cancelling subscriptions, even though MyTimeRewards operates under UK terms.
The 14-day cooling-off period
Under the provider's stated terms, you have the right to cancel within 14 days of purchase and receive a full refund, including any initial paid periods. This cooling-off right applies whether you signed up during a free trial or a paid membership. If you cancel within this window, you do not have to justify your decision or pay a cancellation fee. The 14-day period begins from the date you receive your first confirmation email or access your account, whichever comes later.
Your protection under the consumer protection act
Section 48 of the South African Consumer Protection Act requires that all subscription cancellations be processed fairly and transparently. If MyTimeRewards refuses to honour your cancellation or withholds a refund you are legally entitled to, you can escalate the complaint to the Consumer Goods and Services Ombud (CGSO) or your provincial consumer protection office. Keep all proof of purchase, subscription sign-up confirmation, and cancellation requests as evidence. Yafee recommends documenting every interaction in case you need to lodge a formal dispute with the CGSO.
Your legal position: You have the right to cancel MyTimeRewards at any time after the initial 14-day cooling-off period. However, any subscription fees charged before your cancellation request is processed may not be refunded unless you cancel within the cooling-off window or the provider has breached their contract terms. The CGSO has the authority to compel MyTimeRewards to refund disputed charges if they find in your favour.
How to cancel MyTimeRewards
You have several reliable cancellation methods available, with online cancellation being the fastest and most trackable option.
Cancel online (recommended method)
The online cancellation method is the fastest and leaves you with immediate digital proof of your request.
- Log in to your MyTimeRewards account using your email address and password.
- If you have forgotten your password, use the "Forgot password" link on the login page to reset it.
- Navigate to your account settings or membership management section.
- This is typically found in a menu labelled "My Account", "Settings", or "Membership".
- Select the "Cancel membership" or "Manage subscription" option.
- Read any retention offers or warnings that appear, but proceed if you are certain you want to cancel.
- Follow the on-screen prompts to confirm your cancellation.
- You may be asked to provide a reason for leaving; this is optional but can help the provider improve.
- Take a screenshot of the final confirmation page or save the confirmation email to your records immediately.
- Pro tip: Forward the confirmation email to yourself and save it in a dedicated folder. Do not rely on the provider's account page alone, as they may delete your account data after cancellation.
Cancel by email
Email cancellation provides a documented trail and is legally binding if sent to the provider's official support address.
- Compose a clear cancellation request email with your full name, account email address, and the date you wish to cancel.
- Use a subject line such as "MyTimeRewards Cancellation Request" for clarity.
- Include your request for confirmation of cancellation and any refund due to you.
- State the date of your cancellation request and reference any subscription fees you believe should be refunded.
- Send the email to MyTimeRewards' official support address (address provided at the end of this guide).
- Use registered or tracked email delivery if available through your email provider.
- Retain a copy of your sent email and any automated responses.
- Save these communications in a dedicated folder for your records.
- Wait for written confirmation from MyTimeRewards within 5 to 7 business days.
- If you do not receive confirmation, send a follow-up email or contact their support line with your reference number.
Cancel by post
Postal cancellation is reliable for creating a permanent written record, although it takes longer to process.
- Write a formal cancellation letter on plain paper or letterhead, including your full name, address, account email address, and date of cancellation request.
- Keep the letter brief but clear: state that you wish to cancel your MyTimeRewards membership effective immediately.
- Include your membership account details or the email address associated with your subscription.
- Reference any subscription fees charged and request a refund if applicable.
- Post your letter via registered mail to the cancellation address listed at the end of this guide.
- Ask the post office for a receipt and tracking number.
- Keep the receipt and a photocopy of your cancellation letter for your records.
- The registered mail receipt serves as legal proof of your cancellation request date.
- Allow 10 to 14 business days for postal processing plus provider response time.
- Follow up with an email or phone call if you do not receive written confirmation within three weeks.
Cancel by phone
Telephone cancellation offers immediate human interaction, though you must document the conversation for your protection.
- Call MyTimeRewards customer support during their published business hours.
- Have your account details and a notepad ready before you call.
- Explain clearly that you wish to cancel your membership and request confirmation of the cancellation.
- Ask the agent for their name, the call date, and a cancellation reference number.
- Take detailed notes of the conversation, including the time, agent name, and what was agreed.
- Note whether they mentioned any refund entitlements or processing timeframes.
- Request written confirmation via email immediately after the call.
- Ask the agent to send a cancellation confirmation email to your registered email address.
- Send a follow-up email to confirm the conversation and request written verification.
- State the date, time, and agent name from your call, and ask them to acknowledge receipt of this email.
Understanding MyTimeRewards' pricing structure
The table below outlines typical membership tiers and associated fees to help you assess whether cancellation is the right decision for your circumstances.
| Membership tier | Monthly fee (ZAR) | Annual fee (ZAR) | Key benefits |
|---|---|---|---|
| Basic | R49 | R490 | Access to cashback offers and discounts |
| Standard | R99 | R990 | Higher cashback rates and exclusive member events |
| Premium | R199 | R1,990 | Priority support, highest cashback, VIP early access |
| Trial / Free | R0 | N/A | Limited access to offers; converts to paid after trial ends |
If you are in a free trial, cancel before your first paid billing date to avoid charges. Yafee recommends checking your email confirmation to see when your free trial ends.
Refunds and what to expect after cancellation
Refund entitlements depend on when you cancel relative to your billing cycle and whether you fall within the 14-day cooling-off period.
Refunds within the 14-day cooling-off period
If you cancel within 14 days of purchase, you are entitled to a full refund of all fees paid, including membership charges and any welcome bonuses claimed. MyTimeRewards must process this refund within 14 business days of receiving your cancellation request. The refund is typically credited to your original payment method (credit card, debit card, or bank account).
Refunds after the 14-day period
Once the cooling-off period has expired, refunds depend on the provider's cancellation policy and whether your subscription is month-to-month or annual. If you pay monthly, you forfeit the current month's fee but avoid future charges. If you pay annually, MyTimeRewards may refuse a pro-rata refund unless they have breached their contract or South African consumer law grants you a specific entitlement. Yafee advises contacting their support team to request a partial refund for unused months; many providers will offer goodwill adjustments.
What happens to your account after cancellation
Once your cancellation is confirmed, your membership access ends immediately or at the end of your current billing period, depending on the provider's practice. You will no longer be able to log in to your account or claim new rewards. Any unused rewards credits or cashback balances may be forfeited unless the provider's terms state otherwise. Check whether you can withdraw pending cashback before your cancellation takes effect.
Common mistakes to avoid when cancelling
You have every right to cancel without penalty, so do not let confusion or fear of pushback prevent you from exercising that right.
Assuming the free trial cancels automatically
Many users believe a free trial ends automatically without charging them. In reality, free trials convert to paid subscriptions unless you actively cancel before the trial period ends. Set a calendar reminder one week before your trial expires to ensure you cancel on time if you do not want to be charged.
Failing to document your cancellation request
If you cancel by phone or in-app without saving confirmation, you have no proof if a dispute arises later. Always take screenshots, save confirmation emails, or request written confirmation by post. This evidence is essential if you need to escalate a complaint to the CGSO.
Cancelling through a payment app instead of the provider
Some users try to stop recurring charges by blocking the payment through their bank or payment app. This does not cancel your subscription; it only blocks one payment. MyTimeRewards may continue to attempt charges or suspend your account. Cancel directly with the provider using the official methods outlined above.
Ignoring retention offers
The provider may offer discounts or extended trial periods when you attempt to cancel. Only accept these if they genuinely address your concerns; otherwise, proceed with cancellation. Do not feel pressured to stay if you have made your decision.
Comparing cancellation methods
The table below summarizes the speed, ease, and evidence trail for each cancellation method to help you choose the best option for your circumstances.
| Method | Speed | Digital proof | Best for |
|---|---|---|---|
| Online | Instant | Yes (screenshot/email) | Fast cancellation with immediate evidence |
| 5-7 days | Yes (email thread) | Documented formal request with clear record | |
| Post | 10-14 days | Yes (registered mail receipt) | Permanent written record; legal strength |
| Phone | Immediate | Optional (requires follow-up email) | Direct communication; requires careful note-taking |
What to do if MyTimeRewards refuses to cancel or refund
If the provider ignores your cancellation request or refuses to process a refund you believe you are entitled to, you have a clear legal pathway to enforce your rights.
Step 1: send a formal demand letter
Send a registered letter to MyTimeRewards stating that you have requested cancellation, the date of that request, and the amount owed to you. Give them 10 business days to respond and process your refund. Keep a copy of this letter and the registered mail receipt.
Step 2: escalate to the consumer goods and services ombud
If MyTimeRewards does not respond within 10 business days, lodge a complaint with the Consumer Goods and Services Ombud (CGSO). The CGSO is South Africa's free dispute-resolution authority for consumer complaints and has the power to compel businesses to refund disputed charges. You can file a complaint online at cgso.org.za or by post. Yafee recommends attaching copies of all cancellation requests, confirmation emails, and correspondence with the provider.
Step 3: contact your bank or payment provider
If MyTimeRewards has charged you after your cancellation request, you can ask your bank to reverse the transaction as an unauthorized charge. Provide your bank with copies of your cancellation request and the provider's failure to honour it. Most banks in South Africa will investigate and reverse fraudulent or disputed recurring charges within 30 days.
After your cancellation is confirmed
Once MyTimeRewards confirms your cancellation, take a few final steps to protect yourself and ensure no further charges occur.
Monitor your bank statements
Check your bank or credit card statement for the next two billing cycles to ensure no further charges from MyTimeRewards appear. If a charge appears after your confirmed cancellation date, contact your bank immediately and reference your cancellation confirmation number.
Archive all cancellation documentation
Save your cancellation confirmation email, screenshots, and any written correspondence in a dedicated folder or cloud storage. Label them with the cancellation date and reference number. This documentation is essential if a dispute arises months later.
Unsubscribe from marketing emails
MyTimeRewards may continue to send marketing emails after cancellation. Look for an "Unsubscribe" link at the bottom of these emails and click it. If they continue to send emails after you unsubscribe, report this to the CGSO as a breach of the CPA.
Key steps to remember
Use this checklist to ensure you cancel correctly and protect your rights:
- Gather your account details and proof of subscription before starting.
- Check whether you are within the 14-day cooling-off period (full refund) or beyond it.
- Choose your cancellation method: online is fastest; post provides the strongest legal proof.
- Take a screenshot or save the confirmation email immediately after cancellation.
- Request written confirmation from MyTimeRewards if you cancel by phone.
- Monitor your bank statements for two billing cycles after cancellation.
- Keep all cancellation documentation for at least one year.
- If charges continue, contact your bank or the CGSO within 30 days.
Where to send your written cancellation request
If you choose to cancel by post, send your letter to the following address. Ensure you use registered mail and retain the receipt:
MyTimeRewards Cancellation Department
[Postal address to be inserted by MyTimeRewards - contact their support team to obtain the current registered address]
For the most up-to-date cancellation address and contact details, visit the MyTimeRewards website or email their support team at the address listed in your account settings.
Final summary
Cancelling MyTimeRewards is your right as a consumer under South African law, and the process is straightforward when you follow the correct steps. You have 14 days to cancel for a full refund, and you can cancel at any time thereafter. Online cancellation is fastest; email and post provide the strongest evidence trails. If MyTimeRewards refuses to honour your cancellation or refund, the Consumer Goods and Services Ombud is your free escalation route and has the authority to compel the provider to reimburse you.
Yafee has helped thousands of consumers cancel unwanted subscriptions and recover disputed charges. By documenting every step, choosing a cancellation method that leaves a clear record, and knowing your rights under the Consumer Protection Act, you can cancel with confidence and protect your money. If you encounter any resistance, Yafee's legal framework guidance and your documented evidence will support you in any dispute with MyTimeRewards or escalation to the CGSO.