Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Audible, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Audible in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Audible
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Audible subscription with zero hassle
1
Fill in the form
Give us your details and those of your Audible subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Audible. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Audible refuses your cancellation.
Frequently asked questions
Cancel Audible: The Right Way
How to cancel your Audible subscription and keep your audiobook library
Understanding audible's service and your subscription options
Audible is Amazon's audiobook and podcast streaming platform that gives you access to thousands of titles on demand across multiple genres. You can choose between streaming-only plans or premium membership tiers that include monthly credits to purchase audiobooks outright. Understanding your plan type matters when you decide to cancel, because your refund eligibility and cancellation process depend on it.
How audible's membership plans work in singapore
Audible operates three main subscription models available to Singapore subscribers. The Plus plan grants you unlimited streaming access to a curated catalog of audiobooks, podcasts, and exclusive audio content. Premium Plus plans bundle catalog access with monthly credits you can spend on any audiobook or content in Audible's entire library. Annual Premium Plus plans offer cost savings when you commit upfront for twelve months.
Your billing method determines where you cancel. If you subscribe directly through Audible's website, you cancel through your Audible account settings. If you signed up via Apple App Store or Google Play, you must cancel through those platforms instead. Identifying which method you used prevents cancellation delays and ensures your request reaches the correct provider.
Common reasons subscribers cancel
People cancel Audible for many legitimate reasons: unused monthly credits accumulating, overlapping subscriptions, budget constraints, or discovering they listen to audiobooks less frequently than expected. Seasonal listeners often cancel when they know they will not listen for months, then resubscribe later. Free trial periods ending also prompt many cancellations. Whatever your reason, Yafee guides you through each step of the cancellation process with clarity and precision.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act protects your rights as a consumer subscribing to digital services like Audible. This legislation establishes your entitlements and the standards to which Audible must adhere.
What the consumer protection (Fair trading) act guarantees
Under the Consumer Protection (Fair Trading) Act, Audible must provide you with clear terms and conditions before you purchase or renew your subscription. The service must be of acceptable quality and fit for purpose. You retain the right to cancel your subscription within a reasonable timeframe, and Audible must process your cancellation without unreasonable delay. The legislation also prohibits unfair contract terms that would significantly disadvantage you as a consumer.
Yafee emphasises that you can cancel at any time, though refund eligibility depends on your subscription type and how long you have held it. Annual plans typically allow cancellation with refund eligibility within a set window, while monthly plans may have different terms. Always review Audible's specific cancellation policy in your account settings before you cancel.
Your legal position on cancellation and refunds
You have the right to cancel your Audible subscription without penalty at any time. If you cancel within fourteen days of purchase (applicable to new subscriptions or plan upgrades), you are entitled to a full refund under the Consumer Protection (Fair Trading) Act's cooling-off period. After fourteen days, your refund entitlement depends on whether you hold a monthly or annual plan and Audible's stated refund policy. Monthly subscribers generally have stronger grounds for refund requests if they report non-use or service issues. If Audible refuses your cancellation or withholds a refund you believe is owed, you can lodge a complaint with the Consumers Association of Singapore (CASE), which investigates disputes and can compel resolution.
Audible's pricing structure in singapore
Audible charges in Singapore dollars (SGD), though exact prices fluctuate based on exchange rates and regional promotions. Below is a breakdown of the main subscription plans available to you.
Current subscription plans and monthly costs
| Plan name | Monthly cost | Billing cycle | What you get |
|---|---|---|---|
| Audible Plus | SGD 10-12 | Monthly | Unlimited streaming to Plus Catalog only |
| Premium Plus (1 credit) | SGD 18-20 | Monthly | Streaming plus 1 credit per month for any title |
| Premium Plus (2 credits) | SGD 28-30 | Monthly | Streaming plus 2 credits per month |
| Premium Plus (12 credits annual) | SGD 180-190 | Yearly | Streaming plus 12 credits upfront per year |
| Premium Plus (24 credits annual) | SGD 280-300 | Yearly | Streaming plus 24 credits upfront per year |
Exchange rates and promotional pricing mean exact SGD amounts vary month to month. Check your Audible account statement for your precise charge and plan details before you cancel.
Deciding whether to cancel or pause
Before you cancel, consider whether pausing your subscription or switching to a cheaper plan might better serve your situation. Cancellation is irreversible once processed, and resubscribing requires a fresh purchase decision.
Reasons to keep your subscription active
If you listen to audiobooks regularly, the per-title value of your monthly credits often beats purchasing independently. The Plus Catalog alone includes thousands of titles, podcasts, and exclusive content free with membership. Audible members also receive exclusive deals on additional audiobook purchases beyond your monthly allocation. Crucially, you retain all audiobooks you purchased with credits even after you cancel, so your library never disappears. This means your investment in credits compounds over time.
Clear signs it's time to cancel
Cancel if you consistently let monthly credits expire unused month after month. If your listening habits have stopped altogether or you have found a cheaper alternative service, cancellation makes financial sense. Budget constraints are legitimate reasons to cancel. Importantly, you can always resubscribe later if your circumstances change, so cancellation is not permanent. Seasonal listeners can cancel when they know they will not listen for months, then reactivate their account when they resume listening.
How to cancel Audible via the website
Cancelling directly through Audible's website is the most straightforward method and gives you immediate confirmation. Follow these steps precisely to avoid errors.
Step 1: log in to your Audible account
- Visit audible.com and enter your email address and password in the login fields.
- If you use two-factor authentication, complete that verification step.
- Confirm you can access your account dashboard without errors.
Step 2: locate your account settings and membership options
- Click your profile icon in the top right corner of the screen.
- Select "Account" from the dropdown menu that appears.
- Look for a "Membership" or "Subscription" section on the left sidebar navigation panel.
- Click the link labeled "Membership" to open your subscription management page.
Step 3: find the cancel membership option
- On the Membership page, locate your current plan details and billing information.
- Scroll down to find a button or link labeled "Cancel Membership" or "End Membership".
- If you see a "Change Plan" option instead, click that first to access more detailed subscription controls.
Step 4: review cancellation terms and confirm
- Read Audible's final confirmation message, which details what happens to your audiobooks and credits.
- Select the reason for your cancellation from the dropdown menu provided.
- Click "Continue" or "Confirm Cancellation" to proceed to final confirmation.
Step 5: complete the cancellation process
- Review the summary screen showing your cancellation effective date.
- Click the final "Cancel Membership" button to complete the process.
- You will receive a confirmation email within a few minutes confirming your cancellation.
- Save this email as proof of cancellation for your records.
How to cancel Audible if you subscribed through apple app store or google play
If you signed up via Apple App Store or Google Play rather than directly through Audible's website, you must cancel through those platforms instead. Attempting to cancel through your Audible account will not work.
Cancellation through apple app store on iPhone or iPad
- Open the Apple App Store app on your iPhone or iPad.
- Tap your profile icon in the bottom right corner of the screen.
- Select "Subscriptions" from the menu options.
- Find "Audible" in your active subscriptions list.
- Tap "Audible" and then select "Cancel Subscription".
- Confirm your cancellation when prompted by tapping "Confirm".
- You will receive an email confirmation from Apple within minutes.
Cancellation through google play on android devices
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select "Payments and subscriptions" from the menu.
- Tap "Subscriptions" to view your active subscriptions.
- Find and select "Audible" from the list of subscriptions.
- Tap "Cancel subscription" at the bottom of the screen.
- Confirm your cancellation request when prompted.
- Google Play will send you a confirmation email to your registered account email address.
What happens to your audiobooks after you cancel
Cancelling your Audible subscription does not affect your audiobook library. This is a critical point that protects your investment in content.
Your library remains accessible after cancellation
All audiobooks you purchased using credits remain in your library permanently, even after you cancel. You can download and listen to these titles offline indefinitely. The Plus Catalog of included streaming content becomes inaccessible once your subscription ends, but purchased content stays with you. Your credits expire thirty days after your last payment, so use them before cancellation if you wish to purchase additional titles. Yafee recommends reviewing your audiobook library and spending remaining credits on titles you know you want before your cancellation becomes effective.
Accessing your library after cancellation
- Log in to your Audible account anytime after cancellation to view your purchased library.
- Download any titles to your device while your account remains accessible.
- Note that you cannot stream the Plus Catalog once your subscription ends.
- Consider downgrading to Audible Plus instead of cancelling if you want continued access to streaming content at a lower price.
Refund eligibility and what to expect
Your refund entitlement depends on when you purchased your subscription and which plan type you hold. Understanding these timelines prevents disputes with Audible.
Fourteen-day cooling-off period refunds
Singapore's Consumer Protection (Fair Trading) Act entitles you to a full refund if you cancel within fourteen days of purchase. This applies to new subscriptions, plan upgrades, and annual renewals. You do not need to provide a reason, and Audible must process the refund within fourteen working days of receiving your cancellation request. Yafee advises keeping records of your purchase date and cancellation date to support any disputes.
Refunds after the fourteen-day period
After fourteen days, monthly subscriptions are non-refundable unless you can demonstrate a service fault or significant quality issue. Annual subscriptions may be eligible for pro-rata refunds if cancelled early, though this depends on Audible's stated policy. Contact Audible's customer support immediately if you believe you are entitled to a refund; explain the circumstances clearly and provide documentation of your purchase and cancellation dates.
Processing timeline for approved refunds
- Refunds approved within the fourteen-day cooling-off period process within fourteen working days.
- Refunds approved after fourteen days may take up to thirty working days to appear in your original payment method.
- Check your bank or credit card statement to confirm receipt; contact your bank if the refund does not appear within this timeframe.
- Keep Audible's refund confirmation email until the money appears in your account.
Contacting Audible customer support if your cancellation fails
If you encounter errors cancelling through the website or app, or if Audible refuses your cancellation request, contact their customer support team directly. Yafee recommends documenting all communication attempts in case you need to escalate to CASE.
Customer support methods available to singapore subscribers
- Email support: Contact Audible through your account settings to initiate an email support request. Provide your account email, full name, order number, and a clear description of your cancellation request. Expect a response within one to two business days.
- Live chat support: Visit audible.com and click the "Help" or "Contact Us" link to access live chat during business hours. Have your account details ready when you start the chat.
- Phone support: Call Audible's customer service number during advertised hours. This option varies by region; check your account settings for the correct number for Singapore.
Escalation to the consumers association of singapore (CASE)
If Audible refuses your cancellation or withholds a refund you believe you are owed, file a complaint with CASE. CASE investigates disputes between consumers and businesses and can compel Audible to resolve the matter. You can file a complaint online at case.org.sg or visit their office in person. Provide CASE with all documentation: your cancellation request, confirmation emails, refund denial communications from Audible, and evidence of your purchase. CASE will contact Audible on your behalf and facilitate resolution within sixty to ninety days typically.
Common mistakes to avoid when cancelling
Cancellation is straightforward, but small errors can delay the process or create disputes. Stay alert to these common pitfalls.
Forgetting to use your credits before cancellation
Your remaining credits expire thirty days after your final payment, so if you cancel, spend them on audiobooks you genuinely want first. Credits do not convert to refunds, and unused credits are forfeited. Log in to your account, review your credit balance, and purchase titles you have been meaning to listen to before your cancellation becomes effective.
Cancelling through the wrong platform
If you subscribed via Apple App Store or Google Play, cancelling through your Audible account settings will not work. You must cancel through the app store platform where you originally purchased the subscription. Attempting to cancel in the wrong place wastes time and leaves your subscription active, triggering unwanted charges.
Not keeping cancellation confirmation emails
Audible sends confirmation emails after you cancel. Keep these emails until your final billing date passes and no further charges appear on your statement. These confirmations protect you if Audible continues billing or disputes your cancellation request. File them in a dedicated folder or screenshot them for permanent records.
Assuming annual subscriptions refund pro-rata automatically
Annual plans do not automatically process pro-rata refunds upon cancellation. You must request a refund explicitly and provide supporting reasons. Yafee recommends contacting customer support within seven days of cancellation to request a pro-rata refund if you paid for a full year and believe you are entitled to one.
Timeline and what to expect after cancellation
Cancellation happens immediately, but several events unfold in the days and weeks following. Knowing this timeline prevents confusion.
Immediate effects (same day as cancellation)
- You receive a cancellation confirmation email from Audible within minutes or hours.
- Your account status changes to "Cancelled" in your account settings.
- Access to the Plus Catalog streams ends immediately.
- You retain access to all purchased audiobooks in your library indefinitely.
Short-term effects (within seven days)
- No new charges appear on your billing statement.
- Any pending refund requests begin processing if approved.
- You can request customer support to reverse your cancellation within this window if you change your mind.
Final billing and refund timeline (one to thirty days)
- Your final charge reflects any pro-rata adjustments if applicable.
- Approved refunds appear in your original payment method within fourteen to thirty working days.
- Your credits expire thirty days after your final payment if unused.
Comparison: cancellation methods and best practices
Different cancellation methods offer different advantages. This table summarises the pros and cons of each approach.
| Cancellation method | Speed | Confirmation | Best for |
|---|---|---|---|
| Website account settings | Immediate | Email confirmation within minutes | Most subscribers; fastest and clearest option |
| App Store (Apple/Google) | Immediate | Platform-specific confirmation email | Only if you subscribed via the app store originally |
| Email support request | One to two business days | Email confirmation from support team | If website cancellation fails or you need to dispute charges |
| Live chat support | Same day (during business hours) | Chat transcript and follow-up email | If you need immediate assistance and prefer conversation |
| Phone support | Same day | Verbal confirmation plus email follow-up | If you need to discuss refund eligibility or complex issues |
Yafee recommends the website account settings method for most subscribers because it is instant, creates a clear digital record, and eliminates intermediaries. Use support channels only if the website method fails or you need to negotiate refund terms.
Preventing unwanted resubscription and billing issues
Some subscribers report unexpected recharges after cancellation. Protect yourself with these safeguards.
Verify your cancellation in writing
- Take a screenshot of the cancellation confirmation screen before closing your browser.
- Save the cancellation confirmation email in a dedicated folder.
- Forward this email to yourself with the subject line "Audible Cancellation Confirmation" for easy future reference.
Monitor your billing statement for thirty days
- Check your credit card or bank statement every three days for the first week after cancellation.
- Watch for any unexpected charges from Amazon or Audible after your cancellation effective date.
- If an unwanted charge appears, contact your bank immediately and file a dispute, providing your cancellation confirmation as evidence.
- Simultaneously contact Audible customer support demanding a reversal and full explanation of the charge.
Disable automatic payment methods if needed
If you have concerns about accidental recharging, consider temporarily updating your payment method in your Amazon or Audible account settings. Remove credit cards or other payment instruments associated with your account if you do not plan to resubscribe soon. You can always re-add them later when you decide to resubscribe.
Frequently asked questions about Audible cancellation in singapore
Can i cancel mid-month and get a refund for unused time?
Refund eligibility for unused time depends on how far into your billing cycle you are. If you cancel within the first fourteen days of a new subscription or renewal, you are entitled to a full refund under Singapore's Consumer Protection (Fair Trading) Act. After fourteen days, monthly subscriptions are generally non-refundable unless you dispute service quality. Contact Audible support to discuss your specific situation if you believe you qualify for a pro-rata refund.
What happens if i cancel during a free trial?
Cancelling during a free trial prevents any charges from occurring. Your access to Audible ends on your trial end date. Any audiobooks you purchased with trial credits remain in your library permanently. You can always reactivate your subscription later; cancelling a trial subscription is completely penalty-free.
Can i pause my subscription instead of cancelling?
Audible does not offer an official pause feature for subscriptions. Your only options are to cancel or downgrade to a cheaper plan. If you plan to return to Audible in the future, downgrading to the Plus plan (around SGD 10-12 per month) keeps your account active at minimal cost while preserving your library.
Will i lose my purchased audiobooks after i cancel?
No. All audiobooks you purchased with credits remain in your library indefinitely, even after your subscription ends. You can download and listen to these titles offline anytime. The Plus Catalog of streaming-only content becomes inaccessible, but purchased content stays with you permanently.
Keeping versus cancelling: a decision framework
This final comparison helps you decide whether cancellation is right for you right now.
| Consider keeping if | Consider cancelling if |
|---|---|
| You listen to at least one audiobook per month | Your monthly credits consistently expire unused |
| You value the Plus Catalog streaming content | You never use the streaming catalog |
| You purchase multiple titles per year with credits | You have not purchased anything in six months |
| Your listening is steady or growing | Your listening has stopped completely |
| The per-title cost beats independent purchase | You have found a cheaper alternative service |
If most of your answers fall in the "cancel" column, proceed with cancellation. If you are genuinely uncertain, downgrade to Plus plan instead-this preserves your library and account for less money while you decide.
Contact Audible and escalation options
If you experience issues during or after cancellation, these contact methods connect you to the right resolution channel.
Audible customer support in singapore
You can reach Audible through multiple channels available to Singapore subscribers. Visit audible.com and click "Help" or "Contact Us" to access live chat during business hours, send an email support request, or find your region-specific phone support number. Email support typically responds within one to two business days. Have your account email, order number, and subscription details ready when you contact them.
Formal escalation through CASE
If Audible refuses your cancellation request or withholds a refund you believe you deserve, escalate your complaint to the Consumers Association of Singapore (CASE). You can file a complaint online at case.org.sg, by telephone at 6100-0315, or in person at their office in Singapore. Provide CASE with copies of all relevant communications: your cancellation request, Audible's responses, evidence of payment, and any refund denial notices. CASE will investigate and compel Audible to resolve the matter fairly. Most CASE mediations conclude within sixty to ninety days.
Conclusion and next steps
Cancelling your Audible subscription in Singapore is a straightforward, legally protected process. You hold the right under Singapore's Consumer Protection (Fair Trading) Act to cancel at any time, claim refunds within fourteen days of purchase, and escalate disputes to CASE if Audible refuses your request. Yafee has guided thousands of consumers through cancellation with confidence, ensuring they understand their rights and execute clean exits from unwanted subscriptions.
Start your cancellation today by logging into your Audible account and navigating to Membership settings, or contact customer support if you encounter any barriers. Keep your confirmation emails, monitor your billing statement for thirty days post-cancellation, and remember that Yafee's team and Singapore's consumer protection framework stand behind your right to cancel. If Audible resists, escalate immediately to CASE. Your audiobooks stay with you forever, so your investment in content is never lost. Yafee has helped thousands of consumers cancel subscriptions cleanly and claim the refunds they deserve-now it is your turn.