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Frequently asked questions
Cancel Mojo: Step-by-Step Guide
How to cancel Mojo in singapore and stop unwanted charges
What is Mojo and which version are you using
Mojo operates as several distinct applications across Singapore's app marketplaces, each with its own pricing structure, features and billing cycle. Understanding which Mojo you subscribed to is your first step toward cancelling cleanly and avoiding billing confusion.
The main variants include a video creation tool with templates, effects and music libraries; an AI-powered relationship and intimacy coaching application; and a music magazine subscription. Each charges differently and may route payments through Apple App Store, Google Play Store or Mojo's own web portal. This distinction matters because your cancellation method depends entirely on which platform processed your payment.
At Yafee, we guide consumers through subscription cancellations across multiple platforms daily. Identifying your Mojo variant now prevents frustration and ensures you cancel through the correct channel first time.
Pricing across Mojo variants in singapore
| Variant | Billing period | Price (SGD) | Platform |
|---|---|---|---|
| Mojo relationship coaching | Quarterly | S$69.98 | iOS, Android, web |
| Mojo relationship coaching | Yearly | S$149.98 | iOS, Android, web |
| Mojo video creation | Monthly or one-time | Varies | iOS, Android |
| Mojo music magazine | Monthly or yearly | Varies by tier | iOS, Android, web |
Where your Mojo subscription is actually managed
Your subscription lives on the platform where you completed payment. If you subscribed via iPhone, Apple App Store controls your billing and renewal. If you used Android, Google Play Store holds the authority. Web signups may route through Mojo's account dashboard, though the payment method itself may still sit with Apple or Google.
This is critical: cancelling in the wrong location leaves your subscription active and your card charged. Yafee recommends checking your email receipts immediately to confirm which platform processed your most recent payment.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act provides you with specific legal protections when cancelling subscriptions, regardless of what Mojo's terms suggest.
What the law guarantees you
You possess the right to cancel within 14 days of purchase for change of mind, provided the transaction qualifies as a distance contract (app store purchases do). You are also protected if Mojo fails to deliver services as advertised, charges you without consent, or continues billing after you request cancellation in writing. The Competition and Consumer Commission of Singapore (CCCS) enforces these guarantees and will investigate complaints if Mojo refuses to cooperate.
Your legal position
Under the Consumer Protection (Fair Trading) Act, any unfair contract term that attempts to exclude refund rights for change of mind, lock you into auto-renewal without explicit prior consent, or conceal the cancellation process behind multiple steps is potentially unenforceable. If Mojo refuses cancellation or delays a refund without lawful reason, document your written cancellation request and the company's response. This evidence supports a complaint to CCCS, which holds enforcement power over all consumer goods and services in Singapore.
Unfair terms you should recognise
If Mojo's terms state that refunds are only available within a specific short window, or that cancellation is "final and irreversible" after 48 hours, these clauses may violate Singapore consumer law. Similarly, if the app continues charging after you've cancelled or requests in-app cancellation only (forcing you to locate a buried menu), this may constitute an unfair trading practice. Record all cancellation attempts and rejections via screenshot or email confirmation.
How to cancel Mojo step by step
Your cancellation method depends on your device and payment platform. Follow the correct steps below to ensure your subscription terminates on the next billing date.
Cancelling Mojo on iPhone and iOS devices
- Open the Settings app on your iPhone or iPad.
- Do not open the Mojo app itself; App Store subscriptions are managed through Settings.
- Scroll down and tap Subscriptions (you may need to scroll past several menu options).
- On iOS 16 and earlier, this appears under iTunes & App Store.
- Select your Apple ID at the top of the screen, then tap View ID.
- You may be prompted to sign in again for security.
- Tap Subscriptions in the account menu.
- This displays all active and expired subscriptions tied to your Apple account.
- Locate Mojo in the list and tap it.
- If multiple Mojo variants appear, select the one matching your current billing cycle.
- Tap Cancel Subscription at the bottom of the screen.
- Apple will ask you to confirm; tap Confirm again.
- Retain the on-screen confirmation or screenshot showing "Subscription Cancelled".
- This serves as your proof of cancellation if billing disputes arise later.
Cancelling Mojo on android and google play
- Open the Google Play Store app on your Android device.
- Use the official Google Play Store, not a third-party app store.
- Tap your profile icon in the top right corner.
- This opens your account menu.
- Select Payments and subscriptions.
- You may see this as a single menu item or two separate options.
- Tap Subscriptions.
- Google Play displays all active subscriptions managed through your account.
- Find Mojo in the subscription list and tap it.
- If you have multiple Mojo subscriptions, select the correct variant.
- Tap Cancel subscription at the bottom of the screen.
- Google Play may ask you why you're cancelling; this is optional feedback.
- Confirm cancellation when prompted.
- Screenshot the confirmation page showing "Subscription cancelled".
Cancelling Mojo through the web portal
- Visit Mojo's official website and log into your account.
- Use the same email address and password you registered with.
- Navigate to Account Settings or Billing.
- This menu item location varies; check the user menu in the top right or footer links.
- Select Subscriptions or Manage Subscription.
- You should see your current plan, renewal date and payment method.
- Click Cancel Subscription or a similar option.
- Some services ask for cancellation reason; provide honest feedback if you wish.
- Confirm cancellation when the system requests verification.
- Take a screenshot of the final confirmation page.
- Check your email for a cancellation confirmation message from Mojo.
- If no email arrives within 2 hours, log back in and verify the subscription shows as "cancelled".
Refunds and billing after cancellation
Cancellation does not automatically trigger a refund; your access and billing depend on when you cancel relative to your billing cycle.
What happens immediately after you cancel
Most subscription services, including Mojo, deactivate your access on the next renewal date, not immediately. If you cancel on 15 May and your next charge is 1 June, you retain access until 1 June. On that date, your subscription becomes inactive and Mojo cannot charge your payment method again. You are not entitled to a prorated refund for unused days unless you fall within the 14-day change-of-mind window specified in Singapore's Consumer Protection (Fair Trading) Act.
Refund eligibility in singapore
You qualify for a full refund if you cancel within 14 days of your initial purchase date, provided you have not substantially used the service. This is your statutory right under distance-selling rules. If Mojo refuses a refund within this window, escalate to CCCS with your proof of purchase and cancellation request.
If you cancel after 14 days, refunds depend on Mojo's stated policy. Many apps offer no refund for change of mind after this period, which Singapore law permits. However, if Mojo's service malfunctioned, was misrepresented or you were charged without consent, you retain refund rights regardless of timing. Yafee recommends contacting Mojo's support team in writing (email or in-app message) before assuming no refund is available.
How to request a refund from Mojo directly
Email Mojo's support team with your refund request. Reference your original purchase date, subscription variant, the date you cancelled and your reason. Attach screenshots of your cancellation confirmation and your payment receipt. Mojo should respond within 7 business days. If they refuse and you believe the refusal is unfair, file a complaint with CCCS with your email chain and cancellation evidence.
Common mistakes to avoid when cancelling Mojo
Cancelling a subscription is straightforward when you follow the right steps, but small oversights can leave you paying far longer than intended. Learn from the missteps others make.
Mistake 1: cancelling in the Mojo app instead of the app store
Many users believe deleting the Mojo app or finding a "cancel" button inside it will stop charges. It will not. Your subscription lives on Apple App Store or Google Play Store, not within the Mojo app itself. Cancelling inside the app may delete your account, but your payment method remains active and charged. Always cancel through Settings (iOS) or Google Play Store (Android).
Mistake 2: assuming deletion equals cancellation
Removing Mojo from your device does nothing to the subscription. You must actively cancel through your payment platform. Yafee has assisted countless Singapore consumers who discovered charges months after "uninstalling" an app, only to learn that the subscription had continued the whole time.
Mistake 3: missing the confirmation email
After cancelling, check your email for a confirmation message from Apple, Google or Mojo. If none arrives within a few hours, log back into the app store and verify the subscription status manually. Silence from the system does not mean successful cancellation; confirmation is your only proof.
Mistake 4: cancelling too close to a renewal date
If you cancel on 31 May and your renewal is 1 June, the system may process the charge before registering your cancellation. Allow at least 3 days before your renewal date to ensure safe processing. Monitor your bank statement around that date.
What to do after cancelling Mojo
Cancellation is only the beginning; your follow-up actions protect you against future unwanted charges.
Monitor your bank statement and card activity
For 30 days after your expected cancellation date, check your bank or credit card statements online. Search for any charge from "Mojo", "Apple", "Google" or related payment processors. If an unexpected charge appears, contact your bank immediately and request a chargeback or dispute. Your bank can reverse fraudulent or unauthorised charges within certain timeframes.
Document everything for future disputes
Keep your cancellation screenshots, confirmation emails and bank statements in a folder. If Mojo charges you again or disputes arise, this evidence supports your case with your bank or CCCS. Yafee recommends taking screenshots of both the cancellation page and the subscription status page showing "cancelled" or "inactive".
Request a receipt or confirmation letter
If Mojo's support team refuses to confirm cancellation in writing, email them again formally requesting written confirmation. Copy the original cancellation date, subscription reference number (if provided) and your demand for confirmation. If they ignore this request, it strengthens a complaint to CCCS for obstruction or unfair trading practices.
When to escalate to CCCS
If Mojo refuses to cancel your subscription, continues charging after cancellation or denies a refund you believe you are entitled to, you have a formal escalation path through Singapore's consumer protection authority.
Filing a complaint with the competition and consumer commission of singapore
CCCS investigates complaints of unfair trading practices, breaches of distance-selling rules and non-compliance with consumer protection law. You may lodge a complaint online at www.cccs.gov.sg if Mojo has treated you unfairly. Provide your cancellation evidence, emails with Mojo, bank statements showing disputed charges and a clear description of what went wrong. CCCS will contact Mojo and seek resolution on your behalf.
Consequently, escalating to CCCS is free and requires no lawyer. Most companies cooperate once CCCS becomes involved, as regulatory action carries financial penalties and reputational cost.
Pricing and plan comparison table
Reference this table when determining which Mojo plan you hold and whether cancellation aligns with your billing cycle.
| Plan name | Renewal cycle | Cost per cycle (SGD) | Best cancellation timing |
|---|---|---|---|
| Mojo relationship quarterly | Every 3 months | S$69.98 | 3+ days before next renewal |
| Mojo relationship yearly | Every 12 months | S$149.98 | 7+ days before anniversary |
| Mojo video creation (monthly) | Monthly | Varies | 3+ days before billing date |
| Mojo music magazine (monthly) | Monthly | Varies by tier | 3+ days before billing date |
Why you should cancel Mojo now
If you no longer use Mojo or no longer find value in it, cancelling immediately stops future charges. Many Singapore subscribers continue paying for subscriptions they have forgotten or no longer need. Each quarter or year, your payment method is charged automatically unless you actively cancel.
The sooner you cancel, the sooner your money stays in your account. Even if you decide to rejoin later, you can resubscribe at any time. There is no penalty for cancelling and returning.
Mojo contact information for support and escalation
If you cannot locate the cancellation option or require direct support from Mojo, contact them using the details below. Ensure all cancellation requests are made in writing (email) so you retain proof.
Mojo's customer support team responds to inquiries submitted via their official website contact form or email. You may also attempt to locate a support email address within your original purchase receipt or invoice. For escalation beyond Mojo's support, contact CCCS as outlined above.
Yafee has helped thousands of Singapore consumers cancel unwanted subscriptions and recover refunds through clear, legally-grounded guidance. Whether you are cancelling Mojo due to cost, lack of use or service quality concerns, follow the step-by-step methods in this guide tailored to your payment platform. Your consumer rights under Singapore law are clear, enforceable and backed by CCCS. If Mojo refuses to cooperate, you have a formal escalation route that carries real authority. Start cancellation today and regain control of your subscription costs.