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Frequently asked questions
Cancel Mojo: The Right Way to Secure Your Refund
How to cancel Mojo and claim your refund in india
What Mojo is and why you might cancel
Mojo is a subscription-based application that enables you to create animated social media stories using pre-designed templates and artificial intelligence-powered design tools. The platform is purpose-built for rapid content creation, ideal if you need polished Instagram or Facebook stories without professional design skills.
You subscribe to unlock premium templates, video coaching features, and expanded export options. Many content creators find Mojo valuable for its simplicity, but if the service no longer fits your workflow, budget constraints, or creative requirements, cancelling is straightforward. Yafee specialises in guiding you through every step so you avoid hidden charges and claim any refund you are entitled to under Indian consumer law.
Who uses Mojo and what they pay for
Mojo attracts social media managers, small business owners, and independent content creators who require fast, template-driven story production. The application removes the friction of traditional editing software by offering drag-and-drop simplicity and preset animations. If you are no longer producing regular stories, or if you have found a more cost-effective alternative, cancelling makes financial sense.
When cancellation saves you money
Mojo charges you quarterly, annually, or as a one-time lifetime purchase. If you cancel within 14 days of any payment, Indian consumer protection law entitles you to a refund. Even after that window, if the service is faulty or does not match what was promised in the product description, you have legal grounds to request your money back under the Consumer Protection Act, 2019.
Mojo pricing plans in india
Here is what Mojo costs across the App Store and Google Play in India as of 2024-2025.
| Plan | Price (INR) | Duration | Best for |
|---|---|---|---|
| Quarterly subscription | ₹1,999 | 3 months | Short-term creators testing the platform |
| Yearly subscription | ₹3,999 | 12 months | Best value for regular creators |
| Lifetime access | ₹11,900 | One-time payment | Heavy users planning long-term investment |
Prices reflect current app store listings and may change without notice. Always verify the current price in your app store before purchasing or before you claim a refund, as your refund amount will be calculated based on what you actually paid.
Your consumer rights and refund eligibility under indian law
India's consumer protection framework grants you powerful rights when you cancel a digital subscription service.
The 14-day cancellation and refund window
Under Mojo's Terms of Service and Indian consumer law, you can cancel and request a refund within 14 days of any payment. This right applies whether you subscribe via the Apple App Store, Google Play, or Mojo's website. Count the 14 days from the date you made the payment, not the date you installed the app.
Your legal position: Section 2(47) of the Consumer Protection Act, 2019, defines "consumer" to include you as the purchaser of services. You have an explicit right to cancel within 14 days if you exercise this right before the service is substantially consumed.
Save your payment receipt or confirmation email with the exact transaction date. This protects you if Mojo disputes your cancellation timeline.
Faulty service or misleading claims
If Mojo fails to deliver the features promised in its marketing materials, crashes frequently, or performs below what a reasonable user would expect, you may cancel immediately and claim a full refund. The Consumer Protection Act, 2019 protects you against services that are defective, unsafe, or misrepresented. You do not have to wait 14 days if the service is genuinely faulty.
Platform-specific refund rules
Your refund path depends on where you bought your subscription. Each platform enforces its own refund policies, and Mojo cannot override these rules.
- Apple App Store (iOS): Apple processes all refunds directly. Mojo cannot approve or deny them. You must contact Apple Support, not Mojo Support, for refund requests. Apple typically approves refunds within 5 to 7 business days.
- Google Play (Android): Google processes all refunds for subscriptions purchased through the Play Store. Request your refund via Google Play; Mojo will not intervene in the decision. Google usually processes refunds within 3 to 5 business days.
- Direct web purchase: If you subscribed through Mojo's website, you deal directly with Mojo Support. Refunds are granted on a case-by-case basis and are not automatic. Yafee recommends keeping detailed records of your subscription status and payment proof.
How to cancel Mojo on iOS via apple app store
If you subscribed to Mojo through the Apple App Store, follow these steps to cancel your subscription and request a refund.
- Open the Apple App Store on your iPhone or iPad.
- Tap your profile icon in the top right corner of the screen.
- Select "Subscriptions" from the menu.
- You will see a list of all your active and expired subscriptions.
- Tap "Mojo" from the subscription list.
- The subscription details page will display your renewal date and payment amount.
- Tap "Cancel Subscription" at the bottom of the screen.
- Apple will ask you to confirm the cancellation and provide an option to view your cancellation reason.
- Confirm your cancellation by tapping "Confirm" or "Stop Subscription".
- Your subscription will be cancelled immediately, but you will retain access to Mojo until your current billing cycle ends.
- To request a refund, tap "Report a Problem" on the Mojo subscription page and select "Report an issue with a subscription".
- Apple will review your request within 48 hours if you cancelled within 14 days of your purchase.
Refund timeline: If Apple approves your refund, the money will return to your original payment method within 5 to 7 business days. Yafee recommends checking your bank or credit card statement to confirm the refund has posted.
How to cancel Mojo on android via google play
If you subscribed to Mojo through Google Play, follow these steps to cancel and request a refund.
- Open the Google Play Store on your Android device.
- Tap your profile icon in the top right corner.
- Select "Payments and subscriptions" from the dropdown menu.
- You will see your account settings and subscription options.
- Tap "Subscriptions" to view all active subscriptions.
- All your active and cancelled subscriptions will be listed here.
- Tap "Mojo" from the subscription list.
- The subscription page will show your renewal date, amount charged, and payment method.
- Tap "Cancel subscription" at the bottom.
- Google will present cancellation confirmation options.
- Confirm by selecting "Cancel" or "Stop subscription".
- Your subscription will be cancelled, but you will retain access until the end of your current billing period.
- To request a refund, open Google Play, go to "Payments and subscriptions", select "Subscriptions", tap "Mojo", and then tap "Refund".
- Select your reason for the refund request and submit.
- Google will review your request within 48 hours if you cancelled within 14 days of purchase.
Refund timeline: Google typically processes approved refunds within 3 to 5 business days. The funds will return to your original payment method (debit card, credit card, or Google Play balance).
How to cancel Mojo via direct website subscription
If you subscribed through Mojo's official website, you must contact Mojo Support directly to cancel and request a refund.
- Visit Mojo's support or contact page on their website.
- Look for a "Contact Us", "Support", or "Help Centre" link.
- Gather your account information.
- Prepare your email address associated with the Mojo account, subscription start date, and payment receipt or transaction ID.
- Submit a cancellation request via email or the support form.
- Clearly state: "I wish to cancel my Mojo subscription and request a full refund within 14 days as per my consumer rights under the Consumer Protection Act, 2019."
- Attach copies of your payment receipt and any confirmation emails.
- Wait for Mojo Support to acknowledge your request.
- Support should respond within 24 to 48 hours with confirmation or questions.
- Confirm the cancellation date and refund status.
- Ask Mojo to provide a cancellation confirmation and the expected refund timeline in writing.
- Monitor your bank account or payment method for the refund.
- Refunds from direct website subscriptions typically take 5 to 10 business days to appear.
If Mojo does not respond within 48 hours or refuses your refund without valid reason, escalate your complaint to the National Consumer Disputes Redressal Commission or file a complaint on the Government of India's consumer portal (consumercomplaints.gov.in). Yafee has helped thousands of consumers escalate such disputes and recover their money.
What happens after you cancel Mojo
Once you cancel, several things occur automatically and you should track each step.
Access after cancellation
You retain full access to Mojo until the end of your current billing cycle, even after you cancel. If you cancel on day 10 of a 30-day billing period, you will continue to use Mojo until day 30. After that date, your account will be downgraded to the free tier (if available) or locked entirely.
Refund processing and tracking
Refunds are processed to your original payment method. If you paid via credit card, the refund appears as a credit on your card statement. If you paid via debit card, the money returns to your bank account. Check with your bank if the refund does not appear within 10 business days; delays can occur due to bank processing times rather than Mojo.
Keep your cancellation confirmation email and any refund reference numbers until the refund clears your account. This is your proof if you need to escalate a dispute.
Unsubscribe from marketing emails
Cancelling your subscription does not automatically unsubscribe you from Mojo's marketing emails. Visit Mojo's website, log into your account settings, and uncheck "Marketing Communications" or click the "Unsubscribe" link at the bottom of any promotional email.
Common mistakes to avoid when cancelling
Cancelling your subscription is simple if you follow the correct steps, but several common errors can delay your refund or lock you out of your account.
Deleting the app instead of cancelling
Deleting the Mojo app from your phone does not cancel your subscription. Your subscription remains active, and you will be charged at the next renewal date. You must follow the platform-specific steps above to actually cancel through the app store or Mojo's website.
Missing the 14-day refund window
Refunds within 14 days are automatic under Indian consumer law. After 14 days, you must prove the service is faulty or misrepresented to claim a refund. If you think Mojo is not delivering what it promised, document the issue (screenshots, videos, error messages) and include this evidence in your refund request.
Contacting Mojo instead of the platform
If you subscribed through Apple App Store or Google Play, contacting Mojo Support will not process your refund. Apple and Google handle all refund decisions for their app store subscriptions. Mojo cannot override platform rules. Contact Apple or Google directly using the steps outlined above.
Cancelling without keeping proof
Always take screenshots of your cancellation confirmation, refund request, and payment receipts. If a dispute arises, these documents are your evidence. Yafee recommends keeping records for at least 6 months after cancellation.
Comparison of cancellation methods and refund eligibility
Here is a side-by-side comparison of your cancellation options, refund timelines, and ease of process.
| Method | 14-day refund | Cancellation time | Refund timeline | Ease |
|---|---|---|---|---|
| Apple App Store | Yes, automatic | Immediate | 5 to 7 days | Very easy |
| Google Play | Yes, automatic | Immediate | 3 to 5 days | Very easy |
| Mojo website | Yes, if requested | 24 to 48 hours | 5 to 10 days | Moderate (requires email) |
If you subscribed through Apple App Store or Google Play, those platforms are your fastest and most reliable route to a refund. Refunds are processed automatically within 14 days, and both platforms rarely dispute claims filed within this window.
Contact details for Mojo support and escalation
If Mojo does not respond to your cancellation or refund request within 48 hours, you have the right to escalate your complaint through Indian consumer protection channels.
Mojo's registered office
Mojo is operated by Barkha Dutt Media Private Limited. The company's registered office address is available on the Ministry of Corporate Affairs website under company registration number. You can send a formal cancellation notice to this address via registered post if email support does not respond. Include your subscription details, payment proof, and a clear request for refund within 14 days.
Escalation to consumer authorities
If Mojo refuses your refund or does not respond within 30 days, file a complaint with:
- Government of India Consumer Portal: Visit consumercomplaints.gov.in and file a formal complaint. This is free and reaches the relevant state consumer commission.
- National Consumer Disputes Redressal Commission: If your refund amount exceeds ₹1 crore, or if the state-level commission does not resolve your complaint within 60 days, escalate to the national commission.
- State Consumer Protection Authority: File a written complaint with your state's consumer protection department. Include all correspondence, payment receipts, and evidence of Mojo's refusal.
Under the Consumer Protection Act, 2019, you are entitled to reimbursement of the price paid, compensation for any loss or injury, and the cost of filing your complaint. The burden of proof lies with Mojo to show they provided the service as promised.
Why yafee helps you cancel with confidence
Cancelling a subscription sounds simple, but platform rules, refund windows, and legal obligations can overlap and create confusion. Yafee specialises in translating consumer law into clear, actionable steps so you cancel on your terms and claim every refund you are entitled to.
Whether you subscribed through Apple, Google, or Mojo's website, the steps and timelines differ. Yafee breaks down each route so you do not waste time contacting the wrong company or missing your 14-day refund window. Yafee has helped thousands of consumers cancel digital subscriptions in India and recover their money when companies try to delay or deny legitimate refund requests.
Your next step is to identify where you subscribed (App Store, Google Play, or Mojo website), then follow the corresponding cancellation steps above. Keep copies of every confirmation email and refund reference number. If Mojo refuses your refund, escalate to the consumer authority in your state within 60 days. Yafee is here to guide you through escalation if needed, ensuring your consumer rights under the Consumer Protection Act, 2019 are fully respected.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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