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Frequently asked questions
Cancel Mojo: The Right Way
How to cancel Mojo and reclaim your video editing budget in south africa
What Mojo is and why cancellation matters
Mojo is a subscription-based video editing platform that enables you to create animated social media content, reels and short-form videos on your mobile device or web browser. The service offers pre-built templates, professional editing tools and AI-powered features designed to accelerate content creation for creators working at pace. In South Africa, Mojo operates under Mojo Men Ltd, a London-registered company, and charges you in South African Rand (ZAR).
You may have subscribed to Mojo Pro for basic template access, Mojo Pro AI for AI-enhanced editing capabilities, or Mojo Team for collaborative group work. If the subscription no longer aligns with your content workflow, budget or creative needs, you have the absolute right to cancel at any time. Yafee is committed to helping you understand exactly how to exercise that right and protect your money in the process.
Understanding mojo's subscription pricing in south africa
Before you decide to cancel, you should know precisely what you are paying for and which billing cycle applies to your account.
Current subscription plans and monthly costs
| Subscription plan | Monthly price (ZAR) | Annual price (ZAR) | Features included |
|---|---|---|---|
| Mojo Pro | R149.99 | R499.99 | All templates and core editing features |
| Mojo Pro AI | R199.99 | R669.99 | AI-enhanced editing plus all Pro features |
| Mojo Team | R599.99 | Contact support | Team collaboration and all Pro features |
Monthly plans charge you every 30 days, while annual plans lock you into a 12-month commitment at a discounted rate. Yafee recommends taking a screenshot of your current subscription details before you initiate cancellation, so you have proof of which plan you held and when your cancellation takes effect.
Why you might choose to cancel Mojo
You may decide to cancel because you have found alternative editing software that better suits your creative style, your content production needs have shifted, or the recurring charge no longer delivers value relative to the cost. Some users cancel after their free trial expires and conclude that the Pro features do not justify ongoing monthly payments. Others migrate to free editing tools or switch to competitor platforms entirely. Regardless of your reason, cancellation is your consumer right, and Yafee exists to guide you through the process without friction or confusion.
Your consumer rights under south african law
Your right to cancel Mojo is protected by South African consumer protection legislation and the contractual terms Mojo has published.
Legal framework for subscription cancellation
The Consumer Protection Act 68 of 2008 (CPA) is the primary legal instrument governing subscription services and distance contracts in South Africa. Under the CPA, you enjoy the following protections: the supplier (Mojo Men Ltd) must provide clear, accurate information about the terms of your subscription before you pay; the service must be rendered with reasonable skill and care; and you have the right to cancel within a prescribed timeframe if the service fails to meet stated specifications.
Furthermore, the CPA requires that any distance contract - including digital subscriptions purchased online or via an app - must include cancellation provisions accessible to you. Mojo's Terms of Service permit formal cancellation through the account interface or by written notice sent to the company's registered London address. Consequently, you are entitled to use either method without penalty or unreasonable delay.
Your legal position on refunds
Under the CPA, your entitlement to a refund depends on when you cancel relative to your billing date. If you cancel before your next renewal date, you should not be charged for the subsequent period. However, if you have already paid for a current billing cycle, Mojo's refund policy will determine whether you receive a partial refund for unused service. Yafee advises you to review Mojo's stated refund policy (typically found in its Terms of Service or FAQ) before you cancel, so you understand whether a refund is contractually available and on what terms.
If Mojo refuses to honour a cancellation request or continues to charge you after you have cancelled, you may escalate the complaint to the Consumer Goods and Services Ombudsman (CGSO) or the National Consumer Commission (NCC), South Africa's primary consumer enforcement bodies. Both organisations investigate breaches of the CPA and can compel refunds or corrective action.
How to cancel Mojo via the web or app account interface
The fastest and most direct route to cancellation is through your Mojo account settings on the web or mobile app.
Step 1: log into your Mojo account
- Open the Mojo app on your phone or tablet, or navigate to the Mojo website on your desktop browser.
- Enter your email address and password to log in.
- If you have forgotten your password, use the "Forgot password?" link to reset it before proceeding.
Step 2: access your subscription settings
- Tap or click the menu icon (typically three horizontal lines, called a hamburger menu) in the top left or top right corner of the screen.
- Select "Account", "Settings" or "Manage subscription" from the dropdown menu. The exact label may vary depending on whether you are on iOS, Android or web.
- Look for a "Subscription" or "Billing" section within your account settings.
Step 3: initiate cancellation through the account interface
- Within your subscription settings, locate the button or link that says "Cancel subscription", "Cancel plan" or "Manage subscription".
- Tap or click that option.
- Read any final prompts, discount offers or warnings that Mojo displays. Take a screenshot if you need a record.
- Confirm your cancellation by tapping or clicking "Yes", "Confirm" or "Cancel subscription" (the final button label confirms the action, not reverses it).
Step 4: save your cancellation confirmation
- You should receive an on-screen confirmation message and a confirmation email from Mojo or your payment processor (Apple, Google Play or your credit card issuer).
- Screenshot both the on-screen confirmation and save the email to your records.
- Note the date and time of your cancellation.
- Verify that you will not be charged on your next renewal date by checking your account settings 24 hours after cancellation.
How to cancel Mojo if you subscribed via apple app store
If you download Mojo from the Apple App Store and pay through your Apple ID, you may cancel either through the Mojo app or directly via Apple's subscription management system.
Cancelling through the apple app store system
- On your iPhone or iPad, open the Settings app.
- Tap your name at the top of the screen (your Apple ID profile).
- Select "Subscriptions".
- Find "Mojo" in the list of active subscriptions.
- Tap "Cancel Subscription".
- Confirm the cancellation by following the on-screen prompts.
- You will receive an email confirmation from Apple. Keep this for your records.
Do not delete the Mojo app from your device immediately after cancelling. Deleting the app does not cancel your subscription and may prevent you from accessing your cancellation confirmation. Always use the official cancellation button in the Mojo app itself or through Apple Settings.
How to cancel Mojo if you subscribed via google play
If you downloaded Mojo from the Google Play Store on an Android device, cancellation is handled through Google's subscription management system or the Mojo app.
Cancelling through google play on android
- On your Android phone or tablet, open the Google Play Store app.
- Tap the profile icon in the top right corner.
- Select "Payments and subscriptions".
- Tap "Subscriptions".
- Find and select "Mojo" from your active subscriptions list.
- Tap "Cancel subscription".
- Follow the on-screen instructions to confirm your cancellation.
- Google will send you a confirmation email. Retain this email in case you need to prove cancellation later.
Like Apple users, do not uninstall the Mojo app immediately after cancelling. Uninstalling does not terminate your subscription and may delete evidence of your cancellation.
Cancelling Mojo by written notice
If the account interface is unavailable or you prefer a formal written record of your cancellation, Mojo's Terms of Service permit cancellation by post or email to the company's registered address.
Step 1: prepare your cancellation letter
Write a short, clear email or letter that includes the following details:
- Your full name as it appears on the account.
- Your email address registered with Mojo.
- Your Mojo username or account ID (if known).
- A clear statement: "I wish to cancel my Mojo subscription effective immediately" or "from the next renewal date".
- The date you are sending the notice.
- Your signature (if posting by post) or typed name (if by email).
Step 2: send your cancellation to mojo's registered address
Address your cancellation to Mojo Men Ltd at their London registration address. The address is not published on the Mojo website, so contact Mojo's support team first to request the correct mailing address for cancellation notices. Alternatively, send your cancellation email to Mojo's support email address (typically found in the app settings or on the website under "Contact us").
Step 3: retain proof of submission
- If you email your cancellation, keep the sent message and any read receipt or auto-reply from Mojo.
- If you post by mail, use registered post or certified mail so you have proof of delivery.
- Wait 5 to 7 business days for Mojo to process your written cancellation.
- Log into your account to confirm that your subscription status has changed to "cancelled" or "inactive".
What happens after you cancel Mojo
Understanding the timeline and what to expect after you submit your cancellation request helps you avoid confusion and protect your money.
Your access timeline post-cancellation
When you cancel Mojo, your access to the paid features typically ends on one of two dates, depending on your billing cycle: if you cancel mid-cycle on a monthly plan, you retain full access until the last day of your current billing period (for example, if you paid on 15 January and cancel on 20 January, you keep access until 14 February). If you cancel an annual subscription, the same principle applies, but your access period extends 12 months from your most recent renewal. Yafee recommends checking your account settings immediately after cancellation to confirm the exact end date of your access.
Data and projects after cancellation
After your subscription expires, your ability to export projects, download videos and access your media library may be restricted. Before your access ends, Yafee strongly advises you to download or export any videos, projects or assets you wish to keep. Log into your account, review your project library and use Mojo's export function to save your work to your device or cloud storage. Do not wait until the last day of your billing cycle to do this, as download queues can take time to process.
Checking that cancellation has taken effect
- Wait 1 to 2 business days after you submit your cancellation request.
- Log back into your Mojo account.
- Check your subscription status in the account settings. It should show "cancelled" or "inactive" rather than "active".
- Verify that you are not charged on your next renewal date by checking your credit card or bank statement approximately 3 to 5 days after that date.
- If you are charged after you have cancelled, contact Mojo's support team immediately and escalate to your bank if necessary.
Refunds and billing corrections after cancellation
Your entitlement to a refund after cancellation depends on your timing and Mojo's refund policy.
When you are entitled to a refund
If you cancel before your renewal date, you should not be charged for the next billing cycle, so no refund is necessary. However, if Mojo charged you after you cancelled, or if you paid for an annual plan and cancel within a short period, a refund may be available under the CPA's cooling-off period or Mojo's stated policy. The CPA permits consumers to cancel distance contracts within 30 days of conclusion without penalty, unless you have already received and used the service substantially. For a subscription service like Mojo, this means if you subscribed fewer than 30 days ago and have barely used the app, you may be entitled to a full refund even if you cancel mid-cycle.
How to request a refund
- Contact Mojo's support team via email or through the app and clearly state that you wish to request a refund. Include your order or invoice number if available.
- Explain the reason for your refund request (for example, "I cancelled within 30 days of purchase" or "I was charged after cancelling").
- Provide proof of cancellation: your cancellation confirmation email and the date of cancellation.
- Attach a screenshot of your current subscription status (showing "cancelled") and your bank statement showing the charge.
- Ask for a refund to your original payment method (credit card, debit card or Apple/Google account).
- Mojo typically processes refunds within 5 to 10 business days.
Disputing a charge with your bank
If Mojo does not process a refund within 14 days of your request, or if you continue to be charged after cancellation, contact your bank or credit card issuer directly. In South Africa, banks can initiate a chargeback or dispute under the National Payment System Act and your bank's dispute resolution process. You will need to provide your bank with your cancellation confirmation email and proof of the unauthorized charge. Yafee advises you to act promptly, as most banks require disputes to be filed within 60 days of the charge date.
Common mistakes to avoid when cancelling Mojo
Cancellation is straightforward, but a few common errors can delay the process or leave you exposed to further charges.
Deleting the app instead of cancelling the subscription
The single most frequent mistake is uninstalling Mojo from your phone or tablet without first using the in-app cancellation button. Deleting the app does nothing to stop your subscription. Mojo will continue to charge you monthly or annually even though you no longer have the app installed. Always use the official cancellation button in the Mojo app, Apple Settings or Google Play before deleting the app. Yafee recommends waiting at least 24 hours after you receive your cancellation confirmation email before you uninstall.
Assuming automatic downgrade means cancellation
Some subscription apps offer a "downgrade to free" option that suspends premium charges but keeps your account active. Downgrading is not the same as cancellation. If you downgrade rather than cancel, your account remains linked to your payment method and Mojo may re-enable charges automatically. If you want to stop using Mojo entirely, use the "Cancel subscription" button, not "Downgrade" or "Switch plans".
Cancelling too close to your renewal date
If you cancel very close to your renewal date - for example, on the same day - payment processors may not process your cancellation before the next charge is applied. Yafee recommends cancelling at least 3 to 5 days before your next renewal date to allow time for the cancellation to take effect across Mojo's billing system. Check your account settings for the exact renewal date and cancel well in advance.
Not saving cancellation confirmation
If a dispute arises later about whether you cancelled, you will need written proof. Always take a screenshot of the on-screen cancellation confirmation and save the confirmation email from Mojo or your payment provider. Do not rely on memory or assume the cancellation went through without documented evidence.
Comparing Mojo with alternative video editing tools
If you are cancelling Mojo because it no longer meets your needs, you may wish to evaluate other video editing options available in South Africa.
Alternative video editing platforms and their pricing
| Editing platform | Subscription cost (ZAR) | Primary strength | Best for |
|---|---|---|---|
| Adobe Premiere Elements | R149 per month | Professional-grade desktop editing | Creators wanting desktop control |
| CapCut (free tier available) | Free; premium R99/month | Mobile-first, AI-powered templates | Short-form social media content |
| Canva Pro Video | R119 per month | Design and video combined in one platform | Multi-format content creators |
| InShot | Free; Pro R89/month | Simple mobile editing with music library | Casual creators and students |
| DaVinci Resolve (free tier available) | Free; Studio R1,299 one-time | Advanced colour grading and effects | Semi-professional filmmakers |
Before you decide to cancel Mojo, compare its feature set, price and learning curve with these alternatives. Yafee has helped thousands of consumers evaluate and switch between subscription services by comparing total cost of ownership and feature parity rather than price alone.
Contacting Mojo to confirm cancellation and obtain the london address
If you choose to cancel Mojo by formal written notice or if you have questions about your cancellation, you will need to contact the company directly.
How to reach Mojo support
Mojo operates under the legal entity Mojo Men Ltd, registered in London. The company does not maintain a published South African address, so all formal correspondence should be directed to its London registration address. To obtain this address, email Mojo's support team at the address listed in the app settings or on the Mojo website under "Contact us". In your email, ask for "the registered mailing address for formal cancellation notices under the Consumer Protection Act (South Africa)". Save the response for your records.
Expected response time
Mojo typically responds to support inquiries within 2 to 3 business days. If you have submitted a written cancellation notice by post and have not received a confirmation within 10 business days, follow up with an email to support. If the company continues to charge you after 10 business days from your cancellation notice, escalate your complaint to the National Consumer Commission (NCC) at www.ncc.org.za or call 0860 800 100. Yafee recommends opening your escalation complaint within 30 days of the disputed charge to stay within the standard enforcement window.
Your checklist for a clean Mojo cancellation
Use this checklist to ensure you have completed every step and protected yourself from future charges or disputes.
- Log into your Mojo account and confirm which subscription plan you hold (Pro, Pro AI or Team).
- Note your exact renewal date from your subscription settings.
- Download or export any videos, projects or media you wish to keep before the renewal date.
- Cancel your subscription at least 3 to 5 days before your renewal date using the in-app cancellation button.
- Take a screenshot of the on-screen cancellation confirmation.
- Receive and save the cancellation confirmation email from Mojo or your payment processor (Apple, Google or your bank).
- Do not delete the Mojo app immediately after cancellation.
- Wait 24 to 48 hours, then log back into your account to verify your subscription status shows "cancelled".
- Check your bank statement or payment method approximately 3 to 5 days after your renewal date to confirm you have not been charged again.
- If you are charged after cancellation, contact Mojo support immediately with your cancellation confirmation email.
- If Mojo does not refund unauthorised charges within 14 days, file a dispute with your bank or the NCC.
Key takeaways: cancelling Mojo in south africa
Cancelling Mojo is a straightforward process protected by South African consumer law, specifically the Consumer Protection Act 68 of 2008. You have the right to cancel at any time via the account interface, Apple Settings, Google Play or written notice to Mojo Men Ltd's London address. Cancel at least 3 to 5 days before your renewal date, save your cancellation confirmation, and verify that you are not charged after your access ends. If Mojo refuses to honour your cancellation or charges you after you have cancelled, escalate your complaint to the National Consumer Commission, which has the authority to compel refunds and corrective action.
Yafee is committed to making subscription cancellation transparent and consumer-friendly. We have helped thousands of South African users cancel services, recover refunds and navigate disputes with confidence. Whether you are cancelling Mojo because you have found a better editing tool or because the cost no longer fits your budget, Yafee provides the legal clarity and step-by-step guidance you need to exit your subscription cleanly and protect your money.