Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Monkey, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Monkey in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Monkey
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Monkey subscription with zero hassle
1
Fill in the form
Give us your details and those of your Monkey subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Monkey. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Monkey refuses your cancellation.
Frequently asked questions
Cancel Monkey: The Right Way to Stop Premium Charges
How to cancel Monkey and stop paying for premium video chat in singapore
What Monkey is and why you might want to cancel
Monkey is a social networking application built for short, spontaneous video chats with strangers across the globe. The app itself is free to download, but you unlock premium features and increased profile visibility through paid subscription tiers and one-off boost purchases. If you have signed up for a premium plan and now want to step back, Yafee is here to walk you through cancellation on every platform and protect your money in the process.
How the service works
Monkey connects you with random users for brief video sessions lasting seconds to minutes. The core premise is social spontaneity: you initiate a chat, rate your match, and move on to the next person. Paid subscriptions remove advertisements, increase match frequency, boost your profile visibility within the app ecosystem, and unlock exclusive filters or chat features.
When cancellation makes sense
You might cancel because the service no longer fits your needs, you are unhappy with match quality, or you simply want to reduce recurring charges eating into your monthly budget. Whatever your reason, Yafee recommends acting quickly. The sooner you stop the subscription, the sooner your wallet recovers. Most users do not realise they can cancel mid-billing cycle and retain full access until the current billing period ends, meaning you do not lose value by cancelling early.
Your consumer rights in singapore
Singapore's Consumer Protection (Fair Trading) Act protects you when dealing with subscription services and digital products.
What the law protects
The Consumer Protection (Fair Trading) Act prohibits unfair contract terms, misleading conduct, and unconscionable behaviour by traders. If Monkey buries cancellation steps, charges you without clear consent, or refuses to honour a legitimate cancellation request, you have grounds to escalate to the Consumers Association of Singapore (CASE). The law also requires traders to provide transparent pricing, clear terms and conditions, and accessible cancellation mechanisms. Yafee encourages you to document all communication-screenshots of the app interface, confirmation emails, payment receipts, and any replies from Monkey support-before and after you cancel. This evidence protects you if a dispute arises later.
Your right to cancel and refund eligibility
You hold an unconditional right to cancel any subscription service. However, your refund eligibility depends on two factors: Monkey's stated refund policy and the platform through which you purchased (Google Play or Apple App Store). Monkey's published terms typically do not offer refunds for the current billing period, but the platforms themselves operate under separate refund policies. Apple App Store allows refunds within 14 days of purchase if the app fails to work or does not match the description. Google Play grants refunds within 48 hours if the transaction qualifies. If Monkey or the platform refuses to act on a legitimate complaint, escalate to CASE for free mediation and guidance. CASE can investigate unfair practices and represent your interests at no cost.
Subscription plans and pricing in singapore
Monkey offers tiered paid plans on the Singapore App Store with varying billing periods and feature sets.
Current pricing table for Monkey in singapore
| Plan name | Price (SGD) | Billing period | Key features |
|---|---|---|---|
| Premium SX | S$11.48 | Confirm in app | Ad removal, profile boost, match frequency increase |
| Boost S | S$9.98 | Confirm in app | Temporary match frequency boost |
| Premium SV | S$14.48 | Confirm in app | Full premium tier access, all features unlocked |
Important pricing notes before you commit
Always check the exact billing period before you commit to a subscription. App store listings sometimes display the price per period without clearly emphasising whether it renews weekly, monthly, or annually. Yafee recommends screenshotting the full plan details at the moment of purchase so you have proof of what you agreed to. This becomes crucial if a billing dispute arises or if you need to claim a refund. Note also that automatic renewal is switched on by default on most platforms-you must actively turn off auto-renewal to stop future charges, even after cancelling the current subscription.
How to cancel Monkey on android (Google play)
Cancelling through Google Play is straightforward, stops future charges immediately, and preserves your access for the remainder of the current billing cycle.
Step 1: open google play and navigate to your subscriptions
- Open the Google Play app on your Android device.
- Tap your profile icon in the top-right corner.
- Select "Payments and subscriptions."
- Tap "Subscriptions."
- Find and select Monkey from the list of active subscriptions.
Step 2: cancel the subscription
- Tap "Cancel subscription" at the bottom of the Monkey subscription page.
- Review the cancellation reason prompt if Google Play displays one (this is optional feedback).
- Confirm the cancellation by tapping "Cancel subscription" again.
Step 3: verify cancellation and turn off auto-renewal
- Return to your Subscriptions list in Google Play.
- Confirm Monkey no longer appears, or appears with a "Cancelled" status.
- Check your email (associated with your Google Play account) for a cancellation confirmation.
Google Play will not charge you again once cancellation is confirmed. You retain full access to Monkey's premium features until the current billing period expires, at which point your account reverts to the free tier.
How to cancel Monkey on iOS (Apple app store)
Cancelling through the Apple App Store follows a similar process and is equally straightforward on iPhone or iPad.
Step 1: access settings and iTunes & app store
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen.
- Select "Subscriptions."
Step 2: locate and cancel Monkey
- Find Monkey in your active subscriptions list.
- Tap on Monkey to open its subscription details.
- Tap "Cancel Subscription."
- Confirm your cancellation when prompted.
Step 3: confirm cancellation via email
- Check the email address associated with your Apple ID for a cancellation confirmation within 24 hours.
- Retain this email as proof of cancellation.
Apple will not renew your Monkey subscription once cancellation is processed. Your premium access continues until the end of the current billing cycle. If Apple offers a refund option during cancellation (typically within 14 days of purchase), you will see it on the cancellation screen.
How to cancel Monkey directly through the app
In some cases, you can initiate cancellation directly from within the Monkey application, though the platform-based method (Google Play or Apple App Store) is always more secure and leaves a clearer audit trail.
Step 1: open Monkey and access account settings
- Launch the Monkey app.
- Navigate to your profile or account settings (usually a gear icon or "Settings" menu).
- Look for a section labelled "Subscriptions," "Billing," or "Manage Subscription."
Step 2: request cancellation through the app
- Select the active subscription you wish to cancel.
- Tap "Cancel" or "Unsubscribe."
- Complete any feedback survey or reason form if prompted (this is optional).
- Confirm the cancellation.
Step 3: follow up with your platform account
Even if you cancel through the Monkey app, Yafee strongly recommends also cancelling through your Google Play or Apple App Store account. This ensures the subscription is truly disabled at the payment source and prevents accidental re-billing. Screenshot the Monkey app cancellation confirmation and email it to yourself as backup documentation.
What happens after you cancel
Cancellation is a straightforward process, and Yafee wants to reassure you that your account remains intact and accessible for the remainder of your billing period.
Immediate effects of cancellation
Once you cancel, future charges stop immediately. No further payments are deducted from your card or payment method. You retain 100 percent access to all premium features you paid for until the current billing cycle ends. Your profile, chat history, matches, and ratings remain visible to you. At the end of the current billing period, your account automatically downgrades to the free tier, and premium features become unavailable.
Billing cycle end dates
Your access to premium features continues until your next renewal date. For example, if you subscribed on 15 January and cancelled on 20 January, you retain premium access through 14 February (the date you would have been charged again). This is a feature, not a penalty-you have already paid for that period and are entitled to use it.
Regaining access to premium features
If you cancel and later wish to reactivate a subscription, you can sign up again at any time through Google Play, Apple App Store, or the Monkey app. No penalty or hidden fee applies to reactivation. Your existing account history and profile are preserved.
Refund eligibility and how to claim
Refund entitlement depends on the platform, the timing of your request, and Monkey's terms.
Refund windows and conditions
Google Play allows refunds for app subscriptions within 48 hours of purchase if the refund is requested in the Google Play app itself. Apple App Store permits refunds within 14 days of purchase through the App Store app or by contacting Apple Support. Monkey's own policy, as stated in its terms of service, typically does not grant refunds for the current billing period. However, if Monkey has misled you about features, pricing, or cancellation terms, the Consumer Protection (Fair Trading) Act gives you grounds to challenge this policy through CASE.
How to request a refund via google play
- Open the Google Play app.
- Tap your profile icon and go to "Payments and subscriptions."
- Select "Subscriptions" and find Monkey.
- Tap "Cancel subscription."
- If within 48 hours, select "Request refund" before confirming cancellation.
- Submit the refund request and wait for Google to process it within 5-10 business days.
How to request a refund via apple app store
- Open the App Store app.
- Tap your profile icon (top-right) and select "Purchased."
- Search for the Monkey subscription transaction.
- Tap "Report a Problem."
- Select "Request a refund" and explain the reason (e.g., accidental purchase, service quality, misleading description).
- Submit the request. Apple will respond within 48 hours; refunds are typically issued within 5-10 business days.
Escalating a refund denial to CASE
If Google Play or Apple App Store denies your refund request, and you believe Monkey has breached the Consumer Protection (Fair Trading) Act (for instance, by charging you without valid consent, or failing to disclose auto-renewal clearly), file a complaint with CASE. Yafee advises attaching all screenshots, emails, and transaction records. CASE can mediate between you and Monkey and, if warranted, recommend enforcement action by the Enterprise Singapore regulator.
Your legal position under singapore consumer law
Under the Consumer Protection (Fair Trading) Act, you are protected against unfair contract terms and misleading or unconscionable conduct.
Key protections that apply to Monkey subscriptions
- Clear pricing disclosure: Monkey must disclose the total price, billing frequency, and auto-renewal terms upfront before you purchase.
- Easy cancellation: Cancellation must be as simple as subscription. Burying a cancellation link or creating barriers to exit violates the Act.
- Accurate descriptions: Monkey must truthfully describe features, match quality, and functionality. If the app fails to deliver as advertised, you have grounds to claim refund or compensation.
- No unfair terms: Contract terms that heavily favour Monkey (e.g., non-refundable, no cancellation option) may be unenforceable if they are unreasonably onerous or unconscionable.
- Consent to auto-renewal: Monkey cannot auto-charge you without your explicit prior consent. Burying renewal terms in fine print does not constitute valid consent.
What to do if Monkey breaches your rights
If Monkey refuses to cancel, claims you cannot cancel, refuses a legitimate refund request, or continues billing after cancellation, you have the right to file a complaint with CASE at no cost. Yafee recommends documenting everything: screenshots of the app, emails to support, payment confirmations, and any communications with Monkey. CASE will contact Monkey on your behalf, seek a resolution, and if Monkey does not cooperate, escalate to Enterprise Singapore for regulatory investigation. The entire process is free to you as a consumer.
Common mistakes to avoid when cancelling
Cancelling Monkey is simple, and Yafee wants to help you avoid pitfalls that could lead to unwanted charges or disputes.
Mistake 1: cancelling only the app without cancelling the subscription
Deleting the Monkey app from your phone does NOT cancel your subscription. Your payment method will still be charged on the renewal date. You must explicitly cancel the subscription through Google Play, Apple App Store, or Monkey directly. Do not rely on uninstalling the app.
Mistake 2: assuming auto-renewal is off by default
Auto-renewal is switched ON by default on both Google Play and Apple App Store. After cancelling, verify that auto-renewal is disabled in your subscription settings. Open Google Play or the App Store, navigate to Subscriptions, and confirm Monkey no longer appears or shows as "Cancelled." If you see "Auto-renews" or a future renewal date, the cancellation did not go through-repeat the cancellation steps.
Mistake 3: not screenshotting your cancellation confirmation
Always take a screenshot or note the date, time, and confirmation message when you cancel. If a billing dispute arises later, this proof protects you. Forward the screenshot to your email as a backup. Most platforms send a confirmation email within 24 hours; keep that email permanently.
Mistake 4: cancelling without checking the refund window
If you wish to claim a refund, you must act quickly. Google Play allows refunds within 48 hours; Apple App Store within 14 days. After these windows close, refunds become much harder to obtain. Cancel and request a refund at the same time if you are eligible. Do not wait days or weeks hoping the problem resolves itself.
Mistake 5: not escalating to CASE if Monkey refuses to cancel
If Monkey denies your cancellation request or claims you have no right to cancel, do not accept this. The Consumer Protection (Fair Trading) Act guarantees your right to cancel. Contact CASE immediately with screenshots and correspondence. Yafee has seen CASE successfully force non-compliant companies to cancel subscriptions and refund consumers within weeks.
Common questions about cancelling Monkey
Can i cancel mid-month or mid-cycle?
Yes. You can cancel at any point during your billing cycle. Cancellation takes effect immediately, meaning no future charges are processed. You retain access to premium features through the end of the current billing period. For example, if you paid for a monthly subscription on 1 June and cancel on 15 June, you have premium access through 30 June at no extra cost.
Will i lose my chat history if i cancel?
No. Your Monkey account, profile, and chat history remain intact after cancellation. Cancellation only downgrades your account from premium to free. You can still access the app, view past matches, and chat-you simply lose premium features like ad-free experience and profile boost. If you later reactivate a premium subscription, all your history remains.
How long does cancellation take to process?
Cancellation through Google Play or Apple App Store is instantaneous. You will see the subscription status change to "Cancelled" immediately in the app. Some platforms send a confirmation email within 24 hours; this is normal and does not delay the cancellation itself.
Can i get a refund if i cancel immediately after subscribing?
If you cancel within the refund window (48 hours on Google Play, 14 days on Apple App Store), you may be eligible for a full refund. Request the refund at the moment of cancellation through the same platform. Google Play and Apple App Store assess refund eligibility based on usage and timing. If the subscription was a mistake or the app did not match its description, mention this in the refund reason field.
Comparison table: cancellation methods
| Cancellation method | Platform | Processing time | Refund eligibility | Recommended? |
|---|---|---|---|---|
| Google Play app | Android | Instant | Within 48 hours of purchase | Yes-most secure |
| Apple App Store | iOS | Instant | Within 14 days of purchase | Yes-most secure |
| Monkey app (direct) | Android / iOS | Instant | Not guaranteed | Secondary option only |
| Email to Monkey support | All | 2-5 business days | Subject to Monkey's terms | Last resort only |
Contact information and escalation routes
If you encounter barriers to cancellation or require further assistance, the following contacts are your resource.
Monkey support channels
Monkey does not maintain a public Singapore office address. If you need to contact Monkey regarding cancellation or billing disputes, your primary route is through the app's in-app support or help centre. Alternatively, you can contact Monkey through its legal or business inquiry channels, though these are typically slow. Yafee advises using platform cancellation (Google Play or Apple App Store) as your first step-this creates a clear audit trail and bypasses Monkey support delays.
Escalation to CASE (Consumers association of singapore)
If Monkey refuses to cancel, continues billing after cancellation, or denies a legitimate refund, contact CASE directly:
- Website: case.org.sg
- Email: [email protected]
- Phone: 6100 0315 (Monday to Friday, 09:00-17:30)
- Address: 6 Eu Tong Sen Street, #07-01, Singapore 059817
CASE offers free mediation and can investigate unfair trading practices. Provide CASE with screenshots of your cancellation attempt, payment confirmations, and any refusal from Monkey. CASE can recommend enforcement action if Monkey has breached the Consumer Protection (Fair Trading) Act.
Dispute resolution with your payment provider
If Monkey continues charging you after cancellation, contact your bank or payment provider and request a chargeback or reversal. Provide your cancellation confirmation as evidence. Most banks will side with you if you can prove you cancelled but were billed again.
Conclusion: take action now with yafee
Cancelling Monkey is a straightforward, legally protected process in Singapore. You hold the right to cancel at any time under the Consumer Protection (Fair Trading) Act. Whether you cancel through Google Play, Apple App Store, or the app itself, your subscription stops immediately, future charges cease, and you retain premium access until the current billing cycle ends.
Yafee has outlined every cancellation path, explained your legal rights, and highlighted common pitfalls. If Monkey refuses cancellation, denies a refund, or misleads you about features or pricing, escalate to CASE without hesitation-it is free, efficient, and protective of your consumer rights. Yafee's mission is to empower you with clear, actionable guidance grounded in Singapore law so you can cancel with confidence and protect your money. Thousands of consumers have used Yafee's resources to cancel subscriptions successfully and recover unauthorised charges. Your cancellation is your right. Act now, document everything, and do not hesitate to escalate if needed.