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Frequently asked questions
Cancel Fever: The Right Way
How to cancel Fever and recover your money in singapore
What Fever is and how it operates in singapore
Fever is an event ticketing platform that connects you to live experiences-concerts, theatre productions, immersive exhibitions, and local events-across Singapore and internationally. You download the free app or access the website, browse available events, and purchase tickets on a pay-per-event basis. Unlike subscription services, Fever does not charge you a monthly or recurring fee. Instead, you pay only for the specific event tickets you want to attend.
When you book a ticket through Fever, you receive a confirmation email and access your booking details via the app. Your account maintains a full booking history unless you formally request account deletion. Most refund and rescheduling terms are governed by Fever's general Terms of Use and the individual terms attached to each event listing.
Fever's business model in singapore
Fever operates primarily as a pay-per-event platform rather than a subscription service. However, you may occasionally encounter promotional subscription offers through the Apple App Store or Google Play Store. If you activate such a subscription, you must cancel it separately through your app store account, not through Fever itself. Understanding this distinction is critical: cancelling a ticket differs entirely from cancelling an app store subscription linked to Fever.
How your bookings and data are stored
Fever retains your booking history, event confirmations, and personal data in your account indefinitely unless you request deletion. Cancelling individual tickets does not automatically delete your account or remove your data from Fever's systems. If you want to erase your presence on the platform entirely, you must submit a separate account deletion request to Fever's support team. Yafee specialists recommend documenting all cancellation requests in writing to create a clear record of your instructions.
Common reasons to cancel Fever tickets or your account
You may need to cancel a Fever ticket purchase, end a promotional subscription, or remove your account entirely for several legitimate reasons.
Circumstances that trigger cancellation requests
- You purchased a ticket by mistake or for an event you cannot now attend.
- Fever or the venue cancelled or significantly postponed the event.
- The event line-up changed substantially, no longer matching your expectations.
- You activated a promotional app store subscription and no longer want recurring charges.
- You wish to delete your account and remove all booking history from Fever's platform.
- An event changed venues, dates, or times without adequate notice.
Critical timing for cancellation requests
Fever typically allows refund or voucher requests within a specific window-often by the Monday following an event change or cancellation. After this deadline passes, obtaining a refund becomes significantly more difficult, even if Fever retained your funds. Rescheduling requests for certain experiences must be submitted up to 48 hours before the scheduled event. Acting swiftly protects your consumer rights and materially improves your chances of a successful resolution. Yafee advises setting reminders if an event changes, ensuring you do not miss the refund window.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act and the Distance Selling Regulations establish your baseline rights when purchasing tickets through digital platforms like Fever.
Legal framework governing Fever transactions
Under the Consumer Protection (Fair Trading) Act (Cap. 52A), you have the right to honest representation of goods and services, fair pricing, and protection against unfair contract terms. When you purchase a ticket through Fever online, the transaction qualifies as a distance contract. Fever must provide clear cancellation terms, refund conditions, and contact information for complaints. Furthermore, Fever cannot enforce contract terms that are unfair to the consumer-for example, terms that entirely eliminate refunds for cancellations by you, or terms that shift liability unjustly.
The Distance Selling Regulations require Fever to give you a right to cancel within a prescribed period in certain circumstances. However, event tickets fall into a partial exemption category: you may lose cancellation rights if the event date is imminent or if you specifically requested immediate delivery. Nevertheless, if Fever cancels an event or significantly alters its core elements (venue, artist, date), you retain the right to a refund or credit regardless of the exemption. Yafee emphasises that Fever cannot unilaterally remove these statutory protections through its terms.
Your legal position on cancellations
You have the right to: Request a refund if you cancel before the event (subject to Fever's terms and the Distance Selling Regulations exemption for event tickets); receive a full refund or replacement ticket if Fever cancels the event; and file a complaint with the Competition and Consumer Commission of Singapore (CCCS) if Fever breaches consumer protection law.
Fever can refuse refunds if: You cancel within a timeframe specified in its terms (e.g., within 48 hours of the event); the event date has already passed; or the contract explicitly excludes refunds for consumer-initiated cancellations and Fever performed its obligation to deliver the ticket. However, Fever cannot refuse a refund if the company cancelled the event, the event is postponed indefinitely, or the core elements of the experience changed materially.
How to cancel Fever tickets and subscriptions
Your cancellation method depends on whether you are cancelling a single ticket purchase, a promotional app store subscription, or your entire account.
Cancel a single Fever ticket through the app
- Open the Fever app on your phone and log in to your account.
- Navigate to My Bookings or Upcoming Events.
- Select the event ticket you want to cancel.
- Tap Cancel Ticket or Request Refund if the button is available.
- Fever displays the cancellation deadline and refund eligibility for that specific event.
- If the button is greyed out, the event may have passed the cancellation window or fallen outside Fever's refund policy.
- Confirm the cancellation and wait for Fever's response via email.
- Retain the confirmation email and any reference number for your records.
Important: If the cancel button does not appear or Fever denies your refund request, contact Fever support directly in writing. Do not assume the cancellation is impossible; Fever's in-app system may not reflect all refund scenarios, especially for events Fever cancelled or significantly changed.
Cancel a promotional subscription on iPhone and iOS
- Open the Settings app on your iPhone.
- Tap your Apple ID at the top of the screen.
- Select Subscriptions from the menu.
- Find Fever in your list of active subscriptions.
- Tap Fever, then select Cancel Subscription.
- Apple displays your current billing cycle and the date your subscription ends.
- Confirm the cancellation when prompted.
- Photograph or screenshot the cancellation confirmation screen.
- Check your email for Apple's confirmation message and save it.
Critical warning: Simply deleting the Fever app from your iPhone does not stop recurring charges. You must cancel through Apple's Subscriptions menu to prevent future payments. Your access typically continues until the end of your current billing period, but no charge will occur after cancellation.
Cancel a promotional subscription on android and google play
- Open the Google Play Store app on your Android device.
- Tap the profile icon in the top-right corner.
- Select Subscriptions from the dropdown menu.
- Find Fever in your active subscriptions list.
- Tap Fever, then select Cancel Subscription.
- Google displays your next billing date and the effective cancellation date.
- Confirm your cancellation decision.
- Take a screenshot of the confirmation and save Google's follow-up email.
Key point: Uninstalling Fever from your Android phone does not halt subscription billing. Cancellation through Google Play Store is the only method that stops recurring charges.
Request full account deletion from Fever
- Log in to your Fever account via the app or website.
- Navigate to Settings or Account (usually in the profile menu).
- Look for Delete Account, Close Account, or Data Removal options.
- If no self-service option exists, contact Fever support directly at their Singapore office (20 Collyer Quay, #09-01, Singapore 049319) or via their support email.
- Clearly state: "I request complete deletion of my Fever account and removal of all personal data."
- Include your account email, phone number, and any recent booking reference numbers.
- Send the request via email so you retain proof of submission.
- Fever is obliged to acknowledge your request within a reasonable timeframe (typically 5-10 business days).
- Retain all correspondence for your records.
Account deletion is your right under Singapore's Personal Data Protection Act (PDPA). Fever must delete your personal data upon request unless legally required to retain it (e.g., for tax or fraud prevention purposes). Yafee advisors note that deletion requests sometimes take 30 days to process, so maintain patience and follow up if you receive no response within two weeks.
Refund timeline and expected outcomes
Understanding how long Fever refunds take and what to expect helps you plan your finances and track progress.
Typical refund processing periods
| Scenario | Refund window | Processing time |
| You cancel before event (within Fever's policy) | Up to 48 hours before event (varies by event) | 5-10 business days to original payment method |
| Fever cancels or postpones the event | Request by Monday after change announcement | 5-14 business days (priority) |
| Event line-up changes significantly | Request within 5 days of announcement | 7-14 business days |
| Venue or date changes unexpectedly | Request within the stated period | 7-14 business days |
| Refund denied initially and you appeal | Appeal within 14 days of denial | 14-21 business days for escalation review |
| You request account deletion | Any time (data removal follows PDPA) | 14-30 business days for complete deletion |
What happens after your refund is approved
Once Fever approves your refund, the company processes the payment back to your original payment method. If you paid by debit card or credit card, the funds appear in your bank account within 5-10 business days, depending on your bank's processing speed. If you paid via a digital wallet (e.g., Apple Pay, Google Pay, PayPal), the refund routes to that wallet account first, then may take an additional 1-3 days to transfer to your linked bank account.
Fever may offer a credit voucher instead of a cash refund in some circumstances, especially if the event is rescheduled rather than cancelled. You can refuse a voucher and insist on a refund if the event's core elements changed; Fever must grant the cash refund under consumer protection law. Yafee recommends requesting cash refunds in writing if you do not wish to remain a Fever customer.
Common mistakes to avoid when cancelling Fever
Cancelling successfully is straightforward once you know the pitfalls-stay calm, follow these steps, and you will protect your money and your rights.
Error one: deleting the app instead of cancelling the subscription
The most frequent mistake is removing Fever from your phone, assuming this stops charges. It does not. App deletion is invisible to app store billing systems. If you activated a promotional subscription through Apple App Store or Google Play Store, you must cancel it through those platforms explicitly. Deleting the app continues your subscription and your billing cycle. Check your app store account settings for active subscriptions before deleting anything.
Error two: missing the refund deadline
Fever sets strict windows for refund requests-often by the Monday following an event change. Once this window closes, the company becomes far less flexible about issuing refunds, even if it legally should. Set phone reminders if an event changes. Check your email daily for Fever announcements. Contact support immediately if an event alters; do not wait.
Error three: failing to document your cancellation request
If you cancel through the app and receive no confirmation, or if Fever denies your refund, you need written proof that you requested it. Always screenshot confirmations, photograph receipts, and save confirmation emails. If Fever's app provides no documentation, follow up by email or registered post. Yafee strongly advises against relying solely on in-app cancellations without a backup written record.
Error four: accepting a denied refund without appeal
Fever may initially refuse a refund, claiming the cancellation deadline passed or citing its terms. Do not accept this answer automatically. Review your event's specific terms, the date the event changed (if applicable), and Fever's stated refund policy. If Fever cancelled the event or changed a core element, you have legal grounds for a refund under consumer protection law. Escalate the matter in writing, citing the Consumer Protection (Fair Trading) Act and your statutory rights.
What happens after you cancel Fever
Cancellation is the start of the process, not the end-stay engaged until your refund reaches your account and your subscription truly stops.
Monitoring your refund status
After you submit a cancellation or refund request, Fever sends a confirmation email with a reference number. Track this reference number. Log back into your Fever account every 3-5 days to check the status of your refund. Some platforms display "Refund Pending", "Refund Approved", or "Refund Processed" in your transaction history. If the status does not update after 10 business days, contact Fever support and quote your reference number.
Verifying cancellation of app store subscriptions
After cancelling a promotional subscription on Apple or Google, check your subscription list again 24 hours later. If Fever still appears as active, the cancellation did not take. Repeat the cancellation process or contact Apple Support or Google Support directly. Many billing disputes arise because users believe they cancelled when the system recorded no cancellation.
Disputing an unauthorized or recurring charge
If Fever continues to charge you after you cancelled, or if an unexpected charge appears, contact your bank or payment card issuer immediately. Report the charge as unauthorised or as a billing error. Your bank can reverse the charge and investigate Fever's merchant account. Simultaneously, notify Fever in writing (via email to its support address) and copy the Competition and Consumer Commission of Singapore (CCCS). Document everything: cancellation confirmation screenshots, email exchanges, and bank statements showing the erroneous charge.
Escalation and regulatory recourse
If Fever refuses a legitimate refund or ignores your cancellation request, formal escalation routes exist to protect your rights.
Filing a complaint with the CCCS
The Competition and Consumer Commission of Singapore (CCCS) enforces the Consumer Protection (Fair Trading) Act and investigates unfair trading practices, misleading advertising, and breach of consumer rights. If Fever breaches consumer protection law-for example, by refusing a refund you are legally entitled to, or by continuing to charge after you cancelled-you can lodge a formal complaint with the CCCS.
To file a complaint:
- Visit the CCCS website and download the complaint form.
- Provide Fever's company details, your account information, and a detailed description of the breach.
- Attach supporting documents: screenshots, email correspondence, bank statements, and cancellation confirmations.
- Submit the form by post or email to the CCCS (contact details are on their website).
- The CCCS investigates and may compel Fever to refund you if the company acted unlawfully.
Filing a CCCS complaint is free and carries legal weight. Fever takes CCCS inquiries seriously, as regulatory action can result in fines, court orders, and reputational damage. Yafee recommends pursuing internal resolution first (contact Fever support, appeal denials in writing), but escalate to the CCCS if Fever ignores your requests within 14 days.
Small claims court as a final resort
If your refund amount is below SGD 10,000 and Fever refuses to resolve the matter despite CCCS involvement or your own appeals, you can sue in the Small Claims Tribunal. This court specializes in consumer disputes and requires minimal legal representation. You pay a small filing fee (typically SGD 10-50), present your evidence (cancellation confirmations, emails, bank statements), and the tribunal issues a binding judgment. If you win, Fever pays your refund plus court costs. Small Claims Tribunal proceedings are informal and designed for consumers, so you do not need a lawyer, though you may hire one if you choose.
Practical checklist for cancelling Fever
Use this checklist to ensure you complete every step and retain all necessary evidence.
| Action | Completed | Notes |
| Log into Fever app and verify ticket details | ☐ | Check event date, venue, and cancellation deadline |
| Screenshot or photograph your ticket and cancellation policy | ☐ | Retain for evidence |
| Submit cancellation or refund request via app (if available) | ☐ | Note reference number and date |
| Check app store settings and cancel promotional subscription if active | ☐ | Apple Settings > Apple ID > Subscriptions or Google Play Store > Subscriptions |
| Screenshot the subscription cancellation confirmation | ☐ | Proof that billing has stopped |
| Save all email confirmations from Fever and your app store | ☐ | Archive in separate folder for reference |
| Monitor refund status every 3-5 days for 10 business days | ☐ | Contact support if no update appears |
| Verify refund appears in your bank account | ☐ | May take 5-10 days after processing |
| If refund denied, send written appeal citing Consumer Protection (Fair Trading) Act | ☐ | Email to Fever support; copy to CCCS if ignored |
| File CCCS complaint if Fever refuses legitimate refund | ☐ | Free; regulatory escalation available |
Fever's cancellation address and contact details
You can send formal cancellation requests, appeals, and account deletion requests to Fever at the address listed on their GSIC profile and via their support channels.
Fever Singapore office:
20 Collyer Quay, #09-01
Singapore 049319
When writing to this address, clearly state your request (ticket cancellation, subscription cancellation, or account deletion), include your account email and booking reference numbers, and retain a copy of your letter. Send requests via registered mail or email (if Fever provides an email address) so you have proof of delivery. Allow 5-10 business days for acknowledgment and 14-21 days for full resolution.
Summary and next steps
Cancelling Fever is straightforward when you understand the distinction between ticket cancellations, app store subscription cancellations, and full account deletion. Fever operates as a pay-per-event platform, so most users cancel individual tickets rather than subscriptions. However, if you activated a promotional subscription through Apple App Store or Google Play Store, you must cancel it in your app store settings, not through Fever itself. Your consumer rights under Singapore's Consumer Protection (Fair Trading) Act guarantee you a refund if Fever cancels an event, changes a core element (venue, artist, date), or if you cancel within the stated window and the distance selling exemption does not apply.
Act swiftly: refund windows are often tight (by Monday following a change announcement, or within 48 hours before the event). Document every step by screenshotting confirmations and saving emails. If Fever denies a legitimate refund, escalate to the Competition and Consumer Commission of Singapore (CCCS) or file a Small Claims Tribunal complaint. Yafee has helped thousands of consumers cancel Fever and recover their money by following these clear, legally grounded procedures.
Start your cancellation today using the steps above. If you encounter resistance from Fever, remember your statutory rights and escalate confidently. Yafee remains available to answer further questions about cancelling Fever or understanding your consumer protections under Singapore law.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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