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Frequently asked questions
Cancel Fever: The Right Way to Protect Your Subscription
How to cancel Fever in south africa and protect your subscription
What Fever is and why you might want to cancel
Fever is an event discovery platform that helps you find and book live experiences across South Africa and globally. The app surfaces concerts, exhibitions, pop-up events and ticketed shows, letting you purchase tickets and access premium discovery features through in-app subscriptions.
You access Fever on iOS, Android or through their web interface. Your subscription lives on whichever platform you purchased it from, which means cancelling on one device does not affect subscriptions on another. This is important: if you have subscribed on both Apple and Google Play, you must cancel each subscription separately to stop all charges.
If you've subscribed to premium features and no longer use the platform, or if unexpected charges appeared on your bill, you have clear consumer rights in South Africa. Yafee helps thousands of South Africans take back control of their subscriptions, and Fever cancellation is straightforward once you know the exact steps.
Common reasons to cancel Fever
You might cancel because you've stopped attending live events, discovered cheaper ticket platforms, or no longer need the premium discovery filters Fever offers. You may also have accidentally enabled a recurring subscription and now want to stop the charges. Whatever your reason, your right to cancel is protected under South African consumer law.
Your consumer rights when cancelling Fever in south africa
South Africa's Consumer Protection Act (CPA) gives you strong protections when cancelling digital subscriptions.
What the law says about subscription cancellation
Under the CPA, you have the right to cancel a subscription within 5 business days of purchase (the "cooling-off period") if you change your mind, even if you've already used the service. After that period, you still have cancellation rights, but Fever may enforce their stated refund policy.
Fever's Terms of Use state that event tickets are non-refundable once booked. However, the CPA requires that cancellation be "simple and free" - meaning the company cannot make you jump through unnecessary hoops or charge you a penalty to cancel your recurring subscription. This is your baseline right, regardless of what their terms state.
Your legal position
You have the right to cancel your Fever subscription at any time without penalty, provided you do so through the official cancellation method offered by Apple or Google Play. The CPA prohibits companies from charging termination fees or making cancellation deliberately difficult. If Fever charges you a cancellation fee or refuses to cancel your subscription after you have submitted a valid cancellation request, you can escalate to the National Consumer Commission (NCC), which enforces consumer rights across South Africa.
When you can demand a refund
You can claim a refund or credit if an event is postponed, cancelled, or the line-up changes materially and you did not cause the change. You must request this refund by the Monday following the event, or immediately if the event is cancelled outright. If Fever refuses a legitimate refund request, you can escalate to the National Consumer Commission (NCC). The NCC investigates complaints at no cost to you and can compel the company to provide a refund or credit.
How to cancel Fever: step-by-step by platform
Your cancellation method depends on where you bought your subscription - follow the exact steps for your device to avoid failed cancellation attempts.
Cancel Fever on iPhone (iOS app store)
- Open the Settings app on your iPhone.
- Do not use the Fever app itself - you must go through Settings.
- Tap your name at the very top of the screen (this opens your Apple ID menu).
- Your Apple ID name appears in light grey text above the iCloud section.
- Select Subscription or Subscriptions (the label varies by iOS version).
- Scroll down to find this option - it sits below Media & Purchases.
- Find and tap Fever in the list of active subscriptions.
- If you see no subscriptions listed, your Fever subscription may already be cancelled.
- Tap Cancel Subscription and confirm the cancellation.
- Apple will ask you to confirm - tap Delete to proceed.
- You will see a cancellation confirmation screen. Take a screenshot for your records.
- Apple will email you a receipt with the cancellation date - save this email.
Pro tip: If you see an option to "downgrade" or switch to a cheaper tier before you cancel, Apple may offer you a discounted rate to stay. Only proceed if you genuinely want to keep the subscription at that price.
Warning: Deleting the Fever app from your iPhone does not cancel your subscription. You must follow these steps in Settings to stop recurring charges.
Cancel Fever on android (Google play store)
- Open the Google Play Store app on your Android phone.
- Do not use the Fever app itself.
- Tap the menu icon (three horizontal lines) in the top left corner.
- If you do not see this icon, swipe left from the left edge of the screen.
- Tap Subscriptions.
- This appears in the menu below Your apps & games.
- Find and tap Fever in the list of active subscriptions.
- Fever will appear under the name you registered with Google Play.
- Tap Cancel Subscription at the bottom of the screen.
- Google will ask you to select a reason for cancellation - this is optional but useful for feedback.
- Confirm the cancellation by tapping Cancel Subscription again.
- Google Play will email you a confirmation - save this email as proof of cancellation.
Pro tip: Google Play may show you a discounted offer to keep your subscription active. You can ignore this and proceed with cancellation if you are certain you want to stop the charges.
Warning: Uninstalling the Fever app from your Android phone does not cancel your subscription. You must follow these steps in Google Play to stop recurring charges.
Cancel Fever on the web (if applicable)
If you subscribed directly through Fever's website (rather than through Apple or Google Play), you must cancel within your account dashboard. Log in to your Fever account, navigate to Account Settings or Billing, find the Subscriptions section, and tap Cancel or Manage Subscription. If this option does not appear on the website, contact Fever support directly at the address provided in the Fever Labs Inc. contact details below. Document the date and time you submitted your cancellation request in writing (email is best) to protect yourself if there is a dispute later.
What happens after you cancel Fever
Once you cancel, your subscription stops at the end of your current billing cycle - you do not lose access immediately.
Timeline and access after cancellation
You can continue using Fever premium features until the end of the billing period you have already paid for. For example, if you cancel on the 10th of a month and your subscription renews on the 25th, you retain access until the 24th. After that date, your access downgrades to the free tier and no further charges appear on your bank account.
Yafee recommends you take a screenshot of the cancellation confirmation screen and save any cancellation email from Apple, Google or Fever. This is your proof of cancellation and protects you if the company attempts to charge you again by mistake.
Checking for failed cancellations
After 7 days, log back into your subscription settings (Settings > Apple ID > Subscriptions on iOS, or Google Play Store > Subscriptions on Android) and confirm that Fever no longer appears in your active subscriptions list. If it still shows as active, repeat the cancellation steps. If the cancellation still fails after a second attempt, contact Apple Support (for iOS) or Google Play Support (for Android) and reference your cancellation confirmation screenshot.
Refunds and chargebacks for Fever
Your refund eligibility depends on when you cancelled and whether an event has been affected.
Refunds within the cooling-off period
If you cancel within 5 business days of your first purchase, you may be entitled to a full refund under the CPA's cooling-off period. To claim this, contact Fever support in writing (email is acceptable) and reference the CPA Section 16 (cooling-off period). Include your order number, subscription start date and account email address. Fever must respond within 10 business days. If they refuse and you believe you are within the 5-day window, escalate to the National Consumer Commission.
Refunds for cancelled or postponed events
If you purchased tickets for a specific event that has been cancelled or indefinitely postponed, you can claim a refund or credit. You must request this refund by the Monday following the originally scheduled date, or immediately if Fever notifies you of a cancellation. Contact Fever support with your ticket confirmation and explain that the event is no longer happening. Keep a screenshot of the event page showing the cancellation or postponement date as evidence.
Chargebacks as a last resort
If Fever refuses your legitimate refund request or continues to charge you after you have cancelled, you can request a chargeback through your bank or credit card company. Contact your bank's dispute team and provide them with your cancellation confirmation email, screenshots of the cancelled subscription, and copies of the charges you want reversed. Your bank will investigate at no cost to you. Yafee advises you to exhaust Fever's refund process and the National Consumer Commission first, as chargebacks take 30 to 60 days to resolve.
Common mistakes when cancelling Fever
Cancelling a subscription is simple, but a few avoidable errors can leave you charged longer than necessary.
Deleting the app without cancelling the subscription
The most common mistake is uninstalling Fever from your phone and assuming this stops the charges. It does not. The subscription lives with Apple or Google, not on your device. You must cancel within the Settings app (iOS) or Google Play Store (Android) to stop recurring charges. If you have already deleted the app, reinstall it, then follow the cancellation steps in this guide.
Cancelling on the wrong platform
If you subscribed to Fever on both iOS and Android, each subscription is independent. Cancelling on Apple does not cancel your Google Play subscription, and vice versa. Log into both platforms and check your active subscriptions. If Fever appears on both, you must cancel both separately. Yafee recommends you check both platforms even if you primarily use one device, as many users forget they have a spare subscription active.
Missing the confirmation screen
After you tap "Cancel Subscription," both Apple and Google display a confirmation screen. Do not close this screen without reading it - this is where you receive your cancellation proof. Take a screenshot immediately and save it to your photos or a folder on your computer. If you miss this step, log back into your subscriptions settings within 24 hours and take a screenshot showing that Fever no longer appears in your active list.
Not checking your bank statement after cancellation
After you cancel, check your bank statement or credit card 5 to 7 days later to confirm that no further Fever charges appear. Most cancellations process immediately, but delays can occur. If a charge appears after your cancellation date, contact your bank's dispute team and provide your cancellation confirmation. Do not wait - the sooner you report the error, the faster your bank can reverse it.
Pricing and subscription tiers for Fever
Understanding what you are paying for helps you decide whether to cancel or downgrade.
| Subscription tier | Monthly cost (ZAR) | Key features | Best for |
| Free tier | Free | Basic event browsing, standard search filters | Casual users who attend 1-2 events per month |
| Premium monthly | R39 to R69 per month (varies by region) | Advanced discovery filters, early access to tickets, exclusive event previews | Regular event-goers who want curated recommendations |
| Premium annual | R299 to R499 per year (varies by region) | Same as monthly, billed annually at a discount | Best value for frequent users (25% to 40% cheaper than monthly) |
If you attend fewer than three events per year, the free tier may be sufficient and you can cancel premium entirely. If you attend events regularly but want to save money, downgrade to the annual plan rather than cancelling outright - this locks in a discount and keeps your premium features active for a full year. Yafee has helped thousands of consumers switch to annual billing as a middle ground between cancellation and full monthly cost.
Comparison: Fever versus alternative event platforms in south africa
Before you cancel Fever, consider whether an alternative platform might better suit your needs.
| Platform | Coverage | Ticketing fees | Discovery features |
| Fever | Global and South African events | Included in ticket price | AI-powered recommendations, premium filters |
| Ticketmaster South Africa | South Africa and select international | R10-R40 per ticket | Basic search and category filters |
| Webtickets | South Africa and regional events | R0-R20 per ticket | Email notifications, basic categories |
| Eventbrite | Global and local events | Variable (often lower on smaller shows) | Strongest search and filtering (free tier) |
| Local venue websites | Single venue or promoter | None or direct to venue | Detailed event info, often lowest cost |
Eventbrite offers strong free discovery features without a subscription, making it a cost-effective alternative if you primarily want event browsing without premium curation. Webtickets and Ticketmaster are best if you prefer to buy directly from South African venues and promoters. If you value Fever's AI-powered recommendations, no alternative platform offers the same experience - in that case, the annual subscription may provide better value than cancelling outright.
Escalation: what to do if Fever refuses to cancel
If Fever ignores your cancellation request or charges you after you have cancelled, you have formal avenues to resolve the dispute.
Formal complaint to the national consumer commission
The National Consumer Commission (NCC) enforces consumer rights across South Africa and handles complaints about unfair contract terms, misleading billing and failure to honour cancellation requests. You can lodge a complaint at no cost by visiting the NCC website (www.ncc.org.za) or calling the NCC hotline. You will need to provide your cancellation confirmation screenshot, copies of the disputed charges, and details of how many times you attempted to cancel. The NCC will investigate within 30 business days and can compel Fever to refund you, cancel your subscription and pay damages if they have acted unlawfully.
Chargeback through your bank
If the NCC process is too slow and charges continue after your cancellation date, contact your bank's dispute team and request a chargeback on all unauthorized charges. Provide your cancellation confirmation, screenshots of your subscription settings showing Fever is no longer active, and copies of the charged transactions. Your bank must investigate within 60 days. This is a last resort after Fever support and the NCC have failed to help you.
Checklist: have you successfully cancelled Fever
Before you move on, confirm that you have completed every step:
- You have logged into your subscription settings (Settings > Apple ID > Subscriptions on iOS, or Google Play > Subscriptions on Android)
- You have found Fever in the active subscriptions list and tapped Cancel
- You have confirmed the cancellation and received a confirmation screen
- You have taken a screenshot of the confirmation screen and saved the cancellation email from Apple or Google
- You have checked both iOS and Android subscriptions (if you use both devices) and confirmed Fever appears on neither
- You have waited 5 to 7 days and checked your bank statement to confirm no new Fever charges appear
- You have noted the cancellation date and your next billing date (if charges continue after this date, contact your bank)
If you have completed all these steps and Fever continues to charge you, document each unauthorized charge and contact the National Consumer Commission. Yafee advises you to keep all cancellation confirmations and disputed charge screenshots for at least 12 months, as banks and the NCC may need them during their investigation.
Contact details for Fever labs inc.
If you need to reach Fever directly, use the following address for Fever Labs Inc., the parent company. Note that no South African office address is publicly listed, so contact via the website or email is your fastest route.
Fever Labs Inc.
Headquarters: San Francisco, California, United States
Website: fever.com
Email support: Contact via the Fever app or website (Settings > Help & Support)
South African billing disputes: If your charge is disputed, reference your bank statement and the date you cancelled when contacting your bank's dispute team. Do not rely solely on Fever support - escalate to the National Consumer Commission if Fever does not respond within 10 business days.
Summary: cancel Fever in south africa with confidence
Fever is an excellent event discovery platform, but if you no longer use it or need to cut costs, your cancellation rights are protected under the Consumer Protection Act. You have the right to cancel at any time without penalty by following the simple steps in this guide - iOS users cancel in Settings > Subscriptions, and Android users cancel in Google Play Store > Subscriptions. Take a screenshot of your cancellation confirmation, check your bank statement 7 days later to confirm charges have stopped, and escalate to the National Consumer Commission if Fever ignores your request.
Yafee has helped thousands of consumers cancel Fever and recover unauthorized charges by providing clear step-by-step guidance and protecting your consumer rights. Whether you are cancelling because you have found a cheaper platform, no longer attend events, or need to reduce monthly spending, Yafee ensures you know exactly what to do and what to expect. Visit yafee.com today to manage your other subscriptions and take back control of your recurring charges.
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