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Frequently asked questions
Cancel Feetfinder: The Right Way
How to cancel Feetfinder in singapore: your legal rights and step-by-step process
Understanding Feetfinder and why cancellation matters
Feetfinder is an online content marketplace where creators upload foot-related photos and videos for paying subscribers to access. The platform operates exclusively through a web browser; there is no official mobile application, despite listings you may find in third-party app stores. If you have purchased a subscription or created a seller account and now wish to terminate your relationship with the service, you are entitled to understand your options clearly and act on them without obstruction.
At Yafee, we recognise that digital service cancellations often involve confusion about your legal standing and the practical steps required. This guide anchors your cancellation in Singapore consumer law and provides you with a precise, actionable roadmap.
How Feetfinder operates
Feetfinder uses a two-sided marketplace model. Buyers subscribe to view content; sellers create accounts to monetise their work. You manage your subscription entirely through the Feetfinder website, controlling payment methods, subscription status, and auto-renewal settings from your account dashboard. The platform employs automatic billing renewal by default, meaning your subscription will continue indefinitely unless you explicitly disable the auto-renewal function.
Why you might want to cancel
Cancellation reasons are personal and varied: financial circumstances change, content interests shift, or the platform simply fails to meet your expectations. Whatever your motivation, Yafee is here to guide you through a cancellation that respects both your interests and your legal entitlements.
Your consumer rights when cancelling in singapore
Singapore's consumer protection framework applies to digital services, but the scope of cancellation rights differs significantly from physical goods. Understanding this distinction determines your position and escalation options.
What the consumer protection act says about digital services
Singapore's Consumer Protection (Fair Trading) Act does not grant a statutory "cooling-off" or "right of withdrawal" period for digital services. Unlike some European jurisdictions that mandate a 14-day cancellation window, once you have accessed digital content on Feetfinder, you generally cannot reverse the transaction simply because you changed your mind. This is a critical legal distinction that shapes your cancellation leverage.
Nevertheless, the Consumer Protection (Fair Trading) Act remains your foundation in two critical areas. First, the Act prohibits suppliers from applying unfair contract terms that disadvantage you substantially or contradict good faith. Second, it protects you against misleading representations about the service's nature, features, or availability. If Feetfinder misrepresented what you would receive, or if the service failed to deliver on explicit promises, you retain grounds to pursue a complaint with enforcement authority.
Your legal position on refunds and cancellation
Under Singapore law, you do not have an unconditional statutory right to cancel a digital subscription and reclaim past payments simply on request. Your refund entitlement depends entirely on Feetfinder's own terms and conditions, unless you can demonstrate that the company breached the contract, misled you, or failed to provide the service as promised. If Feetfinder charged you but did not deliver access, or if the billing was unauthorised, you have grounds to demand a refund. Yafee recommends treating each cancellation scenario individually: if you wish to stop future charges alone, focus on disabling auto-renewal; if you seek a refund for past charges, be prepared to cite specific breaches or misrepresentations.
Escalation through the consumers association of singapore
Should Feetfinder refuse to cancel your account, ignore your cancellation request, or deny a refund you believe is justified, you can lodge a formal complaint with the Consumers Association of Singapore (CASE). CASE operates as Singapore's primary consumer dispute resolution body and can investigate whether the company engaged in unfair practices under the Consumer Protection (Fair Trading) Act. Before escalating, Yafee advises you to gather documentary evidence: screenshots of your billing history, copies of all emails with Feetfinder support, records of any misleading marketing materials, and a summary of what you requested and when. CASE will assess your complaint and attempt to mediate a resolution; if necessary, they can escalate the matter to the Infocomm Media Development Authority (IMDA) for further investigation.
How to cancel Feetfinder: step-by-step cancellation process
Cancelling your Feetfinder subscription is a web-based process that takes approximately five to ten minutes if you have access to your account credentials.
Step 1: log in to your Feetfinder account
- Open a web browser on your computer or mobile device.
- Navigate to the Feetfinder website (www.feetfinder.com or the URL at which you normally access your account).
- Click the login button or link, typically located at the top right of the homepage.
- Enter your username and password.
- If you have forgotten your password, click the "Forgot Password" link on the login page, enter your email address, and follow the recovery instructions sent to your inbox.
- If you cannot access your account despite password recovery, see the section "If you cannot access your account" below.
- Complete any two-factor authentication if prompted (e.g., entering a code sent to your email or phone).
- Once logged in successfully, you will see your account dashboard or profile page.
Step 2: locate and access your subscription or billing settings
- From your account dashboard, look for a menu or navigation option labelled "Settings", "Account Settings", "Profile", or "Billing".
- Click on the appropriate option; the exact label depends on your account type (buyer or seller).
- Buyer accounts often use "Subscription" or "My Subscriptions".
- Seller accounts may use "Seller Settings" or "Account Management".
- If you encounter difficulty locating the settings menu, look for a profile icon (often a circle in the top right corner) and click it to reveal a dropdown menu.
- Select the billing or subscription option from the dropdown.
Step 3: disable auto-renewal on your subscription
- In your subscription or billing settings, you should see a section labelled "Auto-Renew", "Automatic Billing", "Recurring Subscription", or similar.
- Locate the toggle switch or button associated with auto-renewal.
- If it shows as "Enabled" or "On", this means your subscription will renew automatically at the end of your current billing period.
- Click the toggle to switch it to "Disabled" or "Off".
- Look for a confirmation message on the screen stating that auto-renewal has been successfully disabled.
- Take a screenshot of this confirmation as evidence for your records.
Step 4: confirm the cancellation and verify the change
- After disabling auto-renewal, the system may prompt you to confirm your choice (e.g., "Are you sure you want to turn off auto-renewal?"). Click "Confirm" or "Yes".
- Return to your subscription settings page to verify that auto-renewal now displays as "Disabled" or "Off".
- Check your email for a confirmation message from Feetfinder; legitimate platforms send an immediate notification when you modify subscription status.
- If you do not receive a confirmation email within 24 hours, log in again to verify the setting remains disabled.
Step 5: what happens after you disable auto-renewal
Disabling auto-renewal stops Feetfinder from charging you again after your current billing period ends. Your account and access to content remain active until that date. On the renewal date that would have occurred, your access will expire automatically. You will not be charged further. If you wish to delete your account entirely (separate from cancelling the subscription), look for a "Delete Account" or "Close Account" option in settings; this is typically a separate action from disabling auto-renewal.
If you cannot access your account
- Go to the Feetfinder login page and click "Forgot Password".
- Enter the email address associated with your account.
- Check your email inbox and spam folder for a password reset link from Feetfinder.
- Click the link and create a new password.
- Log in with your new password and proceed to disable auto-renewal as described above.
- If you still cannot recover access:
- Note the exact error message you receive.
- Collect any confirmation emails from when you originally created your account (these contain your registered email address and account ID).
- Contact Feetfinder support directly at the address provided below in the "Contacting Feetfinder" section and request manual cancellation of your subscription.
Contacting Feetfinder if automatic cancellation fails
If you cannot disable auto-renewal through your account settings, or if Feetfinder refuses to cancel your subscription, you can send a formal written cancellation request to Feetfinder's corporate office.
Mailing address for cancellation requests
Send your cancellation request letter to:
Feetfinder
Corporate Office
Carson City
Nevada, USA
Alternatively, for legal or DMCA (Digital Millennium Copyright Act) correspondence, use the designated copyright agent address (request this from Feetfinder support if needed).
What to include in your cancellation letter
- Your full name as it appears on your Feetfinder account.
- Your email address associated with the account.
- Your Feetfinder account username or member ID (if known).
- A clear statement: "I request that my Feetfinder subscription be cancelled and that automatic billing be disabled effective immediately."
- The date you wish the cancellation to take effect (typically the date of the letter).
- A request for written confirmation of the cancellation once processed.
- Your signature (if sending by post) or a typed name (if sending by email, if an email address is provided).
How to send your cancellation letter
- Write your letter clearly, either by hand or typed.
- If sending by post:
- Print the letter and sign it.
- Place it in an envelope and address it to the Carson City office above.
- Send it by registered mail or tracked courier so you have proof of delivery.
- If sending by email (if Feetfinder support provides an email address):
- Type your cancellation request in the email body or as an attachment.
- Use a subject line such as "Subscription Cancellation Request".
- Send it and request a read receipt or reply confirmation.
- Keep a copy of the letter and proof of delivery (tracking number, delivery confirmation, email receipt) for your records.
- Yafee recommends allowing 10-15 business days for a response by post, and 5-7 business days for an email response.
Refunds and financial recovery after cancellation
Your refund eligibility depends on why you are cancelling and whether Feetfinder's terms explicitly permit refunds.
When you can claim a refund
| Scenario | Refund eligible | Action to take |
|---|---|---|
| Cancelled before auto-renewal date | No (unless specified in terms) | Disable auto-renewal to stop future charges |
| Service failed to deliver promised content | Yes | Request refund citing breach of contract |
| Charged after cancellation request | Yes | Request refund for unauthorised charge |
| Billed due to misleading marketing | Yes | Request refund citing misrepresentation |
| No longer wish to use service (changed mind) | No | Disable auto-renewal only; no refund available |
| Duplicate or multiple charges in one period | Yes | Request refund immediately with screenshot evidence |
How to request a refund
- Log in to your Feetfinder account and navigate to your billing history.
- Identify the charge or charges for which you are requesting a refund.
- Take a screenshot showing the transaction date, amount, and description.
- Contact Feetfinder support (via email, if available, or through your account settings) and provide:
- The transaction date and amount.
- A clear reason why you believe a refund is warranted (service failure, misrepresentation, unauthorised charge, duplicate charge).
- Evidence (screenshots, relevant emails, links to misleading marketing).
- Keep copies of all correspondence.
- If Feetfinder denies your refund request within 10 business days, or does not respond, escalate to CASE with your documentation.
Common mistakes to avoid when cancelling Feetfinder
Cancelling a subscription should be straightforward, yet small errors can delay the process or leave you vulnerable to further charges. Yafee has identified the most frequent pitfalls and how to sidestep them.
Not confirming auto-renewal is disabled
Many users turn off auto-renewal but do not verify the change. Log back in 24 hours later and check your subscription settings again to confirm the toggle remains "Off". A glitch or cached browser data can occasionally revert the setting without your knowledge.
Assuming account deletion equals subscription cancellation
Deleting your account is a separate action from disabling auto-renewal. If you delete your account without first disabling auto-renewal, Feetfinder's billing system may continue to charge the original payment method. Always disable auto-renewal first, then delete your account if you wish.
Missing the renewal date deadline
If you cancel one day before your renewal date, you will still be charged for the upcoming period because the charge typically processes automatically at midnight on the renewal date. To avoid a final charge, disable auto-renewal at least 2-3 days before your renewal date. Check your account to find the exact renewal date.
Not saving evidence of cancellation
Yafee strongly recommends taking screenshots of your cancellation confirmation and your disabled auto-renewal setting. If a dispute arises, you will need proof that you requested the cancellation and when.
Ignoring unexpected charges after cancellation
Occasionally, a charge appears after you believe you have cancelled. This is often a delayed processing issue, but it can also indicate a system error. Do not ignore it. Contact support immediately with your cancellation evidence and request an explanation. If Feetfinder cannot justify the charge, insist on a refund.
What happens after you cancel your Feetfinder subscription
The post-cancellation period is typically straightforward, but understanding the timeline prevents unnecessary anxiety. Yafee has outlined what to expect after your cancellation takes effect.
During your remaining access period
After you disable auto-renewal, you retain full access to Feetfinder until the end of your current billing period. If your renewal date was 15 March and you cancel on 10 March, you can use the service until 14 March at 23:59. On 15 March, your account will either lock or transition to a free (limited) tier, depending on Feetfinder's configuration.
On and after your access expiration date
- Your access to premium content will end automatically.
- Feetfinder will not send a reminder or "last chance" email because you initiated the cancellation.
- Your account will still exist, but you will see a prompt to reactivate your subscription if you wish to regain access.
- No further charges will appear on your payment method.
If you re-subscribe later
If you cancel and later wish to rejoin Feetfinder, you can reactivate your subscription by logging in and enabling auto-renewal again or by purchasing a new subscription period. Your previous account username, profile history, and purchase records will typically remain accessible, depending on Feetfinder's data retention policy.
Escalation and dispute resolution
If Feetfinder does not honour your cancellation or refund request within 14 days, you have formal avenues for enforcement under Singapore consumer law.
Formal complaint to the consumers association of singapore
- Gather all evidence: billing screenshots, cancellation request dates, support correspondence, and a timeline of events.
- Visit the CASE website (www.case.org.sg) and navigate to the complaints section.
- Complete the online complaint form or download the paper form.
- Provide a clear, factual summary of what you requested, when, and how Feetfinder failed to respond.
- Attach scanned copies of your evidence.
- Submit the complaint with CASE.
- CASE will contact Feetfinder and attempt mediation; they typically respond within 4-8 weeks.
- If mediation fails, CASE can escalate the matter to the IMDA for investigation into potential breaches of the Consumer Protection (Fair Trading) Act.
Chargeback through your bank or payment provider
If Feetfinder continues to charge your credit card, debit card, or digital wallet after you have cancelled, you can request a chargeback from your financial institution. Provide your bank with copies of your cancellation request and evidence that Feetfinder ignored it. Your bank will investigate and, if justified, reverse the unauthorised charges. Note that chargebacks are a last resort; use them only if Feetfinder refuses other remedies and CASE escalation is pending.
Pricing and subscription tiers for reference
Understanding Feetfinder's subscription structure helps you anticipate charges and plan your cancellation timeline.
| Subscription tier | Typical cost (SGD) | Billing cycle | Content access |
|---|---|---|---|
| Free account | $0 | N/A | Browse, limited interactions |
| Standard subscription | $9.99-$14.99 | Monthly | Full content library access |
| Annual subscription | $79.99-$119.99 | 12 months (auto-renews) | Full content library access |
| Seller account | Free to set up; 20% platform fee | Per-upload or per-sale | Upload and monetise content |
| Premium seller account (if available) | $19.99-$29.99 | Monthly | Enhanced analytics, marketing tools |
| Pay-per-content purchases | $0.99-$9.99 per item | One-time | Single content access (no auto-renewal) |
Note: Prices in SGD are approximate and subject to change. Your actual charges depend on your location, account type, and any promotional pricing applied at signup. Always verify the current subscription cost in your Feetfinder account settings before initiating cancellation.
Key takeaways and next steps
Cancelling your Feetfinder subscription is your legal entitlement, and you can exercise it at any time by disabling auto-renewal through your account settings or by sending a formal written request to Feetfinder's corporate office in Carson City. Singapore law does not guarantee a refund for digital content already accessed unless you can demonstrate misrepresentation or service failure; however, you are always entitled to stop future charges by cancelling auto-renewal.
If Feetfinder refuses your cancellation request or continues charging you after you have cancelled, you can escalate your complaint to the Consumers Association of Singapore, which investigates unfair practices under the Consumer Protection (Fair Trading) Act. Keep documentary evidence of all communications, screenshots of your billing history, and confirmation of your cancellation request. Yafee has helped thousands of consumers navigate similar subscription disputes with clarity and confidence. Whether you are ceasing charges alone or pursuing a refund for past charges, Yafee provides the legal framework and procedural certainty you need to achieve resolution. Revisit this guide whenever you need reassurance on the steps ahead, and do not hesitate to escalate to CASE if Feetfinder fails to respond within 14 days of your cancellation request.