Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Clear, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Clear in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Clear
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Clear subscription with zero hassle
1
Fill in the form
Give us your details and those of your Clear subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Clear. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Clear refuses your cancellation.
Frequently asked questions
Cancel Clear: Step-by-Step Guide
How to cancel Clear membership in singapore and protect your refund rights
What Clear is and why you might want to cancel
Clear is a biometric membership service that accelerates your passage through airport security using fingerprint or facial recognition technology. Instead of queuing in standard security lanes, you access expedited screening at participating terminals, reducing wait times on travel days. The membership operates on a subscription model with automatic renewal across weekly, monthly, and annual billing cycles.
You may cancel for legitimate reasons: your travel frequency has decreased, the subscription cost no longer reflects your usage patterns, or you have adopted an alternative security solution. Whatever your circumstances, Yafee is here to walk you through each cancellation pathway and ensure you understand your legal entitlements under Singapore law.
Core features of Clear membership
Clear Premium grants you biometric-enabled security access across tiered plan options. You select from weekly, monthly, or annual billing frequencies, with a standard tier and a higher-tier offering available. All membership levels deliver the same essential benefit: expedited airport security processing at participating terminals throughout Singapore and participating international airports.
Why cancellation timing is critical
Your subscription renews automatically on each billing cycle unless you actively cancel. Without intervention, charges continue to accumulate indefinitely. Yafee has documented every cancellation method available to you, ensuring you can halt charges before the next renewal date.
Clear pricing and available plans in singapore
The following table sets out current Clear membership tiers available in the Singapore App Store, displayed in SGD with their respective billing periods and primary use cases.
| Plan | Price (SGD) | Billing period | Best for |
|---|---|---|---|
| Weekly standard | S$3.98 | Weekly | Short trips or trial users |
| Monthly standard | S$12.98 | Monthly | Most frequent casual travellers |
| Annual standard | S$99.98 | Annual | Regular business travellers |
| Weekly higher tier | S$8.98 | Weekly | Premium features, short term |
| Monthly higher tier | S$24.98 | Monthly | Premium features, flexible |
| Annual higher tier | S$199.98 | Annual | Premium features, maximum savings |
Understanding your renewal date and billing cycle
Your renewal date aligns with the day you initiated your subscription. If you enrolled on the 15th of any month, your monthly renewal occurs on the 15th of each subsequent month. Check your subscription confirmation email or app account settings to locate your exact renewal date. Submitting your cancellation request before this date ensures the next charge does not process.
Your consumer rights in singapore
Singapore's Consumer Protection (Fair Trading) Act establishes statutory safeguards for all subscription and digital service purchases. Understanding these rights strengthens your legal position if you encounter billing disputes or need to challenge a charge.
Statutory protections and cooling-off considerations
The Consumer Protection (Fair Trading) Act does not currently mandate a statutory cooling-off period for digital services purchased online in Singapore. However, you retain enforceable rights under fair trading provisions, including the right to accurate service descriptions and protection against misleading advertising claims. If Clear's marketing misrepresented the service's functionality, coverage, or availability at your airport, you have grounds to file a complaint with the Consumers Association of Singapore (CASE) or escalate to the Consumer Protection Division of the Ministry of Health Singapore.
Furthermore, if Clear continues charging your account after you cancel, or if a technical failure prevents your cancellation from taking effect, you can dispute the charge with your payment provider-your credit card issuer, Apple, or Google Play-and request a reversal. Most payment processors offer consumer protection for unauthorized or duplicate charges within specific timeframes.
Your legal position
You have the right to cancel your Clear membership at any time without penalty, provided you submit your cancellation request before your next renewal date. No statutory refund obligation exists for time remaining on a prepaid subscription unless Clear materially breaches its service contract or misrepresents the service. However, if you cancel within a reasonable period and can demonstrate that the service was not fit for purpose or fundamentally different from what was advertised, you may have grounds to request a partial refund.
How to cancel Clear membership in singapore
Clear offers three primary cancellation methods, each of which you can initiate immediately. The fastest and most reliable approach is cancellation through your member account within the app or online portal.
Cancellation method one: via your member account online
- Open the Clear app or visit the Clear website and log in with your email address and password.
- If you have forgotten your password, use the "Forgot password" link to reset it via email.
- Navigate to your account settings or membership settings tab.
- This is typically found in the profile or account menu at the bottom or top right of the screen.
- Locate the "Manage subscription" or "Billing" section.
- This section displays your current plan, renewal date, and payment method.
- Select "Cancel subscription" or "Cancel membership."
- The app or website may ask you to confirm your decision or select a reason for cancellation.
- Follow the on-screen prompts to complete the cancellation.
- You should receive an immediate confirmation message and a follow-up confirmation email within minutes.
- Retain your cancellation confirmation email as proof of cancellation for your records.
- This confirmation includes a cancellation reference number and confirmation that no further charges will apply.
Cancellation method two: contacting Clear member services by email
- Compose a clear and professional email to Clear's Member Services team.
- State your full name, email address associated with your Clear account, and your membership reference number (found on your confirmation email or account page).
- Include the explicit statement: "I request immediate cancellation of my Clear membership effective today."
- Optionally, specify your reason for cancellation (not required, but can be helpful for feedback).
- Send your cancellation request to the Clear Member Services email address provided in your account settings or on your most recent invoice.
- Check your spam or junk folder if you do not receive a reply within 24 hours.
- Clear will respond with a confirmation email within 1 to 2 business days, containing your cancellation effective date and confirmation of no further charges.
- If you do not receive confirmation within this timeframe, send a follow-up email or use method three (phone contact) to verify cancellation.
- Save the confirmation email as evidence of your cancellation request and date submitted.
- This email serves as your legal proof of timely cancellation if any disputes arise later.
Cancellation method three: contacting Clear member services by phone
- Call Clear's Member Services phone line at the number listed in your account settings, confirmation email, or on the Clear website.
- Calls are typically handled during business hours (Monday to Friday, 9 AM to 6 PM Singapore Standard Time).
- Provide your full name, email address, and membership reference number to the representative.
- The representative will verify your identity and account details before processing your request.
- State clearly: "I want to cancel my Clear membership effective immediately."
- The representative may ask your reason for cancellation; you are not obligated to provide this information.
- Request a confirmation email confirming your cancellation, the effective date, and confirmation that no further charges will apply.
- Note the date and time of your call and the representative's name for your records.
- Check your email (including spam) within 24 hours for the confirmation from Clear Member Services.
- If you do not receive confirmation, call back or use email to request written confirmation of your cancellation.
Refunds and what to expect after cancellation
Your refund entitlement depends on the timing of your cancellation request and the terms of your specific plan. Yafee recommends understanding these refund rules before you submit your cancellation.
Refund eligibility and timelines
If you cancel before your next renewal date, no additional charge will be processed. Your membership remains active until the end of your current billing period, after which your access to Clear ceases. No refund is typically issued for time remaining on a current subscription unless Clear breaches its service contract or fails to deliver the promised service.
If Clear charges you after you submit a cancellation request, contact Clear Member Services immediately to request a reversal. If Clear does not refund the unauthorized charge within 7 days, escalate the dispute to your payment provider (credit card issuer, Apple, or Google Play). Your payment provider will investigate and reverse the charge within 30 to 60 days if they determine it was unauthorized or duplicate.
Verification of cancellation
After you cancel, log back into your Clear account within 24 hours to verify that your membership status has changed to "Cancelled" or "Inactive." If your account still displays "Active" or your renewal date remains unchanged, contact Clear Member Services immediately via email or phone using method two or three above. Save a screenshot of your cancelled account status as additional proof of successful cancellation.
Common mistakes to avoid when cancelling
Cancellation is straightforward when you follow these steps, but certain oversights can delay your cancellation or result in unwanted charges. Yafee has identified the mistakes that catch most users off guard.
Delaying cancellation until after the renewal date
If your renewal date is 28 August and you cancel on 29 August, the charge for your next billing period has already processed. You must submit your cancellation request at least one day before your renewal date. Set a calendar reminder for two days before your renewal to ensure you cancel in time if you decide to do so.
Cancelling only in the app without confirmation
Cancelling via the app is valid and typically the fastest method. However, if you do not receive a confirmation email within 2 hours, assume the cancellation did not complete. Log back in and attempt cancellation again, or use email or phone as backup methods. Do not assume silence means success.
Relying solely on unconfirmed payment method changes
Removing your payment method from your Clear account does not cancel your subscription. Clear may pursue collection through other means or suspend your account. Always use one of the three official cancellation methods above; removing your payment method alone is insufficient.
Ignoring charges after cancellation
If a charge appears on your statement after your cancellation confirmation date, contact Clear Member Services and your payment provider immediately. Do not assume the charge will reverse automatically. Yafee advises you to escalate quickly-payment providers typically require disputes to be filed within 60 to 90 days of the charge.
After cancellation: what happens to your account and access
Your Clear membership transitions smoothly from active to inactive once your current billing period ends. You retain access to the app and your account information, but biometric security benefits cease immediately upon cancellation confirmation.
App access after cancellation
Your Clear app remains downloadable and accessible after cancellation. Your account login credentials do not change, and you can view your membership history, past transactions, and cancellation date in your account settings. This information is retained indefinitely for record-keeping and dispute resolution purposes.
Reactivation if you change your mind
If you cancel and later wish to resume your Clear membership, you can resubscribe at any time through the app or website. You start a new billing cycle and select a new plan. Your old membership history is preserved in your account. No penalty or reactivation fee applies; you simply purchase a new subscription plan as though you were a new customer.
Comparison: when to keep or cancel your Clear membership
The decision to cancel Clear depends on your travel frequency, budget, and the value you derive from expedited security access. The following comparison table outlines the scenarios in which cancellation makes financial and practical sense.
| Your situation | Recommendation | Key consideration |
|---|---|---|
| You travel fewer than 2 times per year | Cancel and use weekly plan on demand | Annual cost (S$99.98-S$199.98) exceeds the value of occasional use. Purchase weekly plan (S$3.98-S$8.98) only when you travel. |
| You travel 3-6 times per year | Keep monthly plan or cancel and use weekly on demand | Monthly plan costs S$12.98-S$24.98 and may break even depending on time value you place on security queues. |
| You travel 8+ times per year and value premium features | Keep annual higher tier plan | Annual higher tier (S$199.98) averages S$16.67 per trip if you travel monthly; investment justifies premium benefits and maximum savings. |
| Your primary airport does not offer Clear biometric service | Cancel immediately | Clear is only useful at terminals offering biometric screening. If your airport lacks this infrastructure, the subscription has zero practical value. |
| You have found an alternative security expediting solution | Cancel and switch | Evaluate the total annual cost of alternatives (e.g., airport lounge access, airline status) against Clear membership to determine lowest-cost option. |
| You travel frequently but budget is constrained | Downgrade to monthly standard before cancelling | Monthly standard (S$12.98) costs 85% less than annual higher tier. Test affordability at lower price point before full cancellation. |
Checklist: steps to take before and after cancellation
Use the following checklist to ensure your cancellation is complete and your account is secure.
Before you cancel
- Confirm your next renewal date by logging into your Clear account or checking your confirmation email.
- Calculate whether time remaining on your current subscription justifies keeping it active (e.g., if renewal is in 3 days, the cost of that charge may be unavoidable).
- Review your past 3 to 6 months of statements to verify you were not charged multiple times or at unexpected amounts.
- Check whether Clear offers any loyalty rewards or account credits you should redeem before cancelling.
At the moment of cancellation
- Use the in-app cancellation method if available; it is the fastest and most reliable.
- Note the date, time, and method of your cancellation request.
- Capture a screenshot of your cancellation confirmation message (if available in the app).
- Record the name of any Clear representative if you cancel by phone or email them directly.
After cancellation
- Wait for Clear's confirmation email within 24 hours and save it in a dedicated folder or cloud storage.
- Log back into your Clear account within 48 hours to verify your membership status shows as "Cancelled" or "Inactive."
- Check your bank or credit card statement on your renewal date to confirm no charge was processed.
- Monitor your statements for the next 2 to 3 billing cycles to ensure no surprise charges appear.
- If an unauthorized charge appears, dispute it with your payment provider within 60 days of the charge date.
If Clear refuses to cancel or disputes your request
Clear's cancellation process is straightforward, but disputes can arise if there are system delays or communication breakdowns. Yafee advises you on escalation procedures if Clear does not honor your cancellation request.
Step one: escalate within Clear
If Clear does not confirm your cancellation within 48 hours, send a follow-up email to Member Services with the subject line: "Urgent: Cancellation confirmation required-reference [your original cancellation date]." Include a screenshot of your original cancellation request or confirmation message. Request a written response within 24 hours confirming the cancellation effective date.
Step two: dispute with your payment provider
If Clear does not respond or disputes your cancellation claim, contact your credit card issuer, Apple, or Google Play and file a dispute for any unauthorized charge that appears after your cancellation date. Provide your payment provider with copies of your cancellation confirmation email and screenshots of your account status. Your payment provider will investigate and issue a refund if they determine the charge was unauthorized.
Step three: escalate to the consumers association of singapore (CASE)
If your payment provider denies your dispute and the charge exceeds S$3,000, you can lodge a formal complaint with CASE. CASE is an independent consumer advocacy body that mediates disputes between consumers and service providers in Singapore. CASE investigation is free and impartial. Submit your complaint via CASE's online portal at case.org.sg or by post. Include all cancellation documentation, confirmation emails, and payment provider correspondence as supporting evidence.
Step four: escalate to the consumer protection division, ministry of health singapore
If CASE mediation does not resolve your dispute, you can escalate to the Consumer Protection Division of the Ministry of Health Singapore. The Division can investigate violations of the Consumer Protection (Fair Trading) Act and order remedies if Clear has breached consumer protection standards. This escalation is typically reserved for cases involving systemic misconduct or refusal to honor statutory rights.
Why thousands of consumers trust yafee for cancellation guidance
Cancelling a subscription should be as simple as purchasing one. Yafee specializes in clarifying subscription and contract cancellation rights for consumers across Singapore, translating legal frameworks into plain, actionable steps. Over the past several years, Yafee has helped thousands of consumers cancel unwanted memberships, recover unauthorized charges, and understand their legal entitlements.
Whether you are cancelling Clear because your travel frequency has changed, costs no longer align with your usage, or you have found a better alternative, Yafee ensures you navigate the process confidently and securely. Our guides reference Singapore law, name specific escalation procedures, and include checklists that prevent costly oversights.
For cancellation inquiries, account disputes, or refund assistance, Yafee is your trusted resource. Visit yafee.com to access our full library of cancellation guides, consumer rights explainers, and step-by-step procedures for dozens of subscription services operating in Singapore. Yafee empowers you with clarity, precision, and legal confidence.
Contact information for Clear membership support and written cancellation
If you prefer to submit a written cancellation request by post (although email and in-app cancellation are faster and preferred), you may send your cancellation request to Clear's registered address in Singapore. Include your full name, email address, membership reference number, and a clear statement requesting immediate cancellation. Send your letter by registered mail and retain a copy for your records. Written cancellation by post typically takes 5 to 7 business days to process.
For faster resolution, use the three primary cancellation methods outlined above: in-app cancellation (fastest), email to Member Services (24 hours), or phone contact during business hours (same day). Yafee advises all consumers to retain confirmation documentation regardless of the method you choose.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
This letter is also available in other countries
Ready to cancel Clear?
Join over 30,000 users who already trust us.