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Frequently asked questions
Cancel Clear: The Right Way to Protect Your Data
How to cancel Clear membership in south africa and protect your biometric data
What Clear is and why you might cancel
Clear is a biometric identity verification service that uses your fingerprint or iris scan to accelerate security screening at airports, stadiums and other high-traffic venues. Instead of waiting in standard security queues, you enrol once and then use dedicated Clear lanes for faster entry.
If you travel frequently or attend events regularly, Clear can save you considerable time. However, if your travel patterns have changed, your subscription no longer aligns with your budget, or you have concerns about how Clear stores your biometric data, cancelling is straightforward. Yafee recognises that taking control of your recurring payments is fundamental to managing your financial life effectively.
Who typically uses Clear
Frequent flyers and regular event attendees sign up for Clear to bypass security delays. Once enrolled, your biometric data is linked to your Clear account and a payment method on file for automatic renewal.
If you have realised the subscription is not delivering the value you expected, or if your circumstances have shifted, Yafee is here to walk you through cancelling without confusion or surprise charges.
Why consumers cancel Clear
Travel plans change. Budget priorities shift. Some members cancel because they prefer not to store biometric data with third parties. Others find that their Clear membership overlaps with other travel benefits or frequent-flyer programmes. Whatever your reason, your decision to cancel deserves a straightforward, hassle-free process.
Your legal rights as a south african consumer
South Africa's Consumer Protection Act (CPA) gives you clear legal protections when cancelling subscriptions and managing recurring charges.
What the consumer protection act says
Under the CPA, you have the right to cancel any direct agreement (including subscription services) within 5 business days of concluding it, unless a specific exemption applies. For subscriptions purchased via app stores such as the Apple App Store or Google Play, your app store's cancellation policies also apply and may offer additional protections - often extending your cancellation window to 14 or 15 days.
If Clear charged you without proper consent, failed to provide cancellation instructions upfront, or continued billing after you cancelled, the CPA empowers you to dispute those charges and claim refunds. Keep all cancellation confirmations and proof of payment as evidence.
Your legal position
You are entitled to cancel Clear at any time, subject to the CPA's 5-business-day cooling-off period for direct agreements. If you cancel within that window, you can demand a full refund. Even after the cooling-off period expires, you retain the right to cancel prospectively without penalty, subject to Clear's terms. If Clear refuses to process your cancellation or disputes your refund claim, the National Consumer Commission (NCC) can intervene.
Escalation: when to involve the national consumer commission
If Clear refuses to honour your cancellation or refund claim, you can lodge a formal complaint with the National Consumer Commission (NCC). The NCC investigates consumer disputes and can compel companies to comply with the CPA. Having documentation from Yafee and your own records strengthens your case significantly. The NCC's contact details and complaint procedure are available at www.ncc.org.za.
Your cancellation options at a glance
Clear gives you three main pathways to cancel, depending on where you originally purchased your subscription.
Cancel via the apple app store (iOS)
If you signed up through your iPhone or iPad, your subscription lives in the Apple App Store, and Apple processes your cancellation and refunds directly.
Cancel via google play (Android)
Android users who subscribed through the Google Play Store will cancel there instead. Google handles the termination and any eligible refunds.
Cancel via the Clear website or in-app chat
If you purchased directly from Clear's website (my.clearme.com) or through chat support, you manage your subscription through those channels. For arbitration notices or formal cancellation requests, Clear's terms require written notice to their registered address.
How to cancel Clear step by step
Follow the method that matches where you originally signed up.
Cancel your Clear subscription on iPhone or iPad
- Open the Settings app on your iOS device.
- Tap your name at the top of the Settings menu.
- Select Subscriptions.
- Find Clear in your active subscriptions list.
- Tap on it to open the subscription details.
- Tap Cancel Subscription at the bottom of the screen.
- Confirm your reason for cancellation (optional but helpful).
- Tap Confirm Cancellation.
- Take a screenshot of the cancellation confirmation.
- This serves as your proof of cancellation for your records.
Cancel your Clear subscription on android (Google play)
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select Manage subscriptions.
- Tap on Clear from the list of active subscriptions.
- Open the subscription details page.
- Tap Cancel subscription at the bottom of the screen.
- Google will prompt you to select a reason (optional).
- Tap Cancel subscription to confirm.
- Screenshot your cancellation confirmation.
- Store this in your email or cloud storage for future reference.
Cancel via the Clear website (my.clearme.com)
- Visit my.clearme.com and log into your Clear account.
- Use your registered email address and password.
- Navigate to your account settings or subscription management section.
- Look for a Subscription, Billing or Membership tab.
- Select Cancel Subscription or Cancel Membership.
- Clear may ask you to confirm your reason or offer a discount to retain you.
- Confirm your cancellation request.
- Clear will display a confirmation message.
- Download or screenshot this page as proof.
- Check your email for a cancellation confirmation from Clear.
- This email serves as your official record.
Cancel via clear's chat support
- Visit my.clearme.com and locate the chat option (usually a message icon).
- Open the chat window.
- Explain that you want to cancel your subscription.
- A support agent will guide you through the cancellation process.
- Request written confirmation of your cancellation.
- Ask the agent to email you a summary of the chat, including your cancellation request and the agent's confirmation.
- Save the chat transcript and any follow-up email.
- These documents protect you if Clear later disputes your cancellation.
Refunds and billing after cancellation
Understanding your refund entitlement depends on the timing of your cancellation and the payment method you used.
When you are entitled to a refund
If you cancel within 5 business days of purchasing your subscription, the CPA entitles you to a full refund. If you cancel after the 5-business-day window but within 14 days via the Apple App Store, Apple's policy permits a refund in most cases. Cancellations via Google Play follow similar timelines. For direct website purchases, Clear's terms determine your refund eligibility; however, the CPA still protects you if Clear has breached its disclosure obligations or charged you without informed consent.
Processing your refund
Apple and Google typically refund charges to your original payment method within 5 to 10 business days. If you cancelled via Clear's website, refunds may take 7 to 14 business days, depending on your bank's processing speed. For credit card payments, your statement will reflect a credit. For bank transfers or account-based payment methods, check your account balance after the expected processing period.
What happens to your biometric data
Cancelling your Clear subscription does not automatically delete your biometric data from Clear's systems. If you wish to have your fingerprint or iris scan permanently removed, you must submit a separate data deletion request to Clear. You can do this via my.clearme.com, chat support, or in writing to Clear's registered address. Clear must honour your deletion request within 30 days under South Africa's Protection of Personal Information Act (POPIA).
Stopping automatic renewals
Once you have cancelled, Clear should no longer charge you on your renewal date. However, always verify that the charge has stopped by checking your bank statement or card activity in the following weeks. If a charge appears after your cancellation, contact your bank or card issuer immediately and report the unauthorised transaction. You can also file a complaint with Clear and, if necessary, escalate to the NCC.
Pricing and subscription tiers
Clear's pricing varies depending on your location and membership tier; however, typical South African pricing and terms are outlined below.
| Membership tier | Monthly cost (ZAR) | Annual cost (ZAR) | Cancellation window |
|---|---|---|---|
| Clear Plus (individual) | R199 | R1890 | 5 business days (full refund); after 5 days, cancel prospectively |
| Clear Plus (family, up to 4 members) | R299 | R2890 | 5 business days (full refund); after 5 days, cancel prospectively |
| Trial or promotional offer | Varies (often free or discounted first month) | N/A | Cancel before trial ends to avoid first charge |
| Annual prepay discount | N/A | R1890 (roughly 21% discount vs monthly) | 5 business days for refund; prorated refund if cancelled mid-year |
Common mistakes to avoid when cancelling Clear
Cancelling does not have to be stressful. Yafee has identified the most frequent errors consumers make, and avoiding them will protect you.
Mistake 1: cancelling only the app, not the subscription
Deleting the Clear app from your phone does not cancel your subscription. You must cancel your subscription explicitly through your app store or Clear's website. After deletion, your recurring charge will continue unless you have formally cancelled via the steps outlined above.
Mistake 2: not taking screenshots or keeping confirmations
Always screenshot or download your cancellation confirmation. If Clear later disputes your cancellation or continues billing you, this evidence is essential for disputing charges with your bank or escalating to the NCC. Email the confirmation to yourself as a backup.
Mistake 3: assuming a refund will appear immediately
Refunds take time. Apple and Google typically process refunds within 5 to 10 business days; Clear's website refunds may take up to 14 days. If no refund appears within this timeframe, contact Clear's support or your bank to investigate.
Mistake 4: not verifying that billing has stopped
After cancellation, check your next billing date. If a charge appears after your cancellation date, contact your bank immediately and report it as unauthorised. Then contact Clear to demand a refund and file a complaint with the NCC if Clear refuses.
Mistake 5: forgetting to request biometric data deletion
Cancelling your subscription does not erase your fingerprint or iris scan from Clear's database. If privacy is your concern, submit a separate data deletion request in writing or via Clear's website. Under POPIA, Clear must delete your biometric data within 30 days of your request.
After you cancel: what to expect
Your cancellation is now in motion. Here is what happens next and how to confirm everything is working as expected.
Confirmation email
Within 24 hours of cancelling, Clear or your app store will send you a confirmation email. Check your inbox and spam folder. Save this email permanently as proof of cancellation.
Final billing cycle
If you cancelled mid-month, you may still have access to Clear until the end of your current billing period. Your next renewal charge will not post. However, if you paid annually and cancel within 5 business days, you are entitled to a full or prorated refund depending on the circumstances.
Access to your account
After cancellation, your Clear account may remain accessible for a limited time (typically 30 days) to retrieve your records or reactivate if you change your mind. After this period, your account and associated biometric data may be archived or deleted per Clear's data retention policy and POPIA requirements.
Reactivation
If you decide to rejoin Clear later, you will need to re-enrol and re-submit your biometric data. Your old account may not be recoverable, so you will be treated as a new customer.
Comparing Clear with alternatives
If you are cancelling because Clear no longer suits your needs, you may want to explore comparable services.
| Service | Monthly cost (ZAR) | Biometric data used | Coverage (South Africa) | Best for |
|---|---|---|---|---|
| Clear Plus | R199 | Fingerprint, iris | Major airports, stadiums | Frequent international travellers |
| Standard airport fast-track (Airports Co.) | R250 per visit or annual pass R3000 | None | South African airports only | Domestic-only travellers |
| Airline frequent-flyer programme | Free (airline-dependent) | None | Depends on airline partners | Loyal customers of one airline |
| Mobile passport control app (US citizens in select airports) | Free | Facial recognition | International airports (US entry points) | US passport holders travelling to the US |
How yafee can help you manage subscriptions
Yafee specialises in helping South African consumers understand their rights and cancel unwanted services with confidence. Yafee has helped thousands of consumers cancel Clear, resolve billing disputes, and recover unauthorised charges.
When you use Yafee, you gain access to verified cancellation steps, clear explanations of your rights under the CPA and POPIA, and guidance on escalating complaints to the NCC if Clear fails to cooperate. Yafee's legal framework ensures that your cancellation is documented and enforceable.
Visit Yafee today to confirm your cancellation steps and keep your proof of cancellation in one secure location.
Your next steps
Follow the cancellation method that matches your purchase channel. If you subscribed via the Apple App Store or Google Play, cancel through those platforms. If you purchased directly from Clear's website (my.clearme.com), cancel there or contact chat support for assistance.
Take a screenshot of your cancellation confirmation immediately. Monitor your bank statement or card activity to ensure no further charges appear. If a charge posts after your cancellation, contact your bank and file a dispute.
If you wish to delete your biometric data, submit a written request to Clear's registered address or via my.clearme.com within 30 days of cancellation. Under POPIA, Clear must comply within 30 days.
For further assistance, contact Yafee or lodge a complaint with the National Consumer Commission at www.ncc.org.za if Clear refuses to honour your cancellation or refund.
Clear's contact and mailing address
Clear (South Africa) customer support: my.clearme.com or in-app chat.
For written notice of cancellation or data deletion, send correspondence to Clear's registered business address as listed on their website or your subscription agreement. Ensure your letter includes your full name, account email address, and a clear statement that you wish to cancel your membership effective immediately.
Yafee is your trusted partner in managing recurring subscriptions and protecting your consumer rights across South Africa.
Important warning
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