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Frequently asked questions
Cancel Clarity: The Right Way to Reclaim Your Wellness
How to cancel Clarity and regain control of your mental wellness spending
What Clarity is and why cancellation matters
Clarity is a subscription-based mental wellness platform that delivers personalized insights, AI-powered coaching tools, guided journals, and stress-management resources across web and mobile applications. The service operates through multiple subscription tiers, each with distinct billing cycles and cancellation pathways. If you've discovered that Clarity no longer aligns with your wellness goals, your budget, or your personal needs, you hold the legal right to terminate your subscription and halt recurring charges.
At Yafee, we recognise that cancelling a mental health service involves sensitive personal data and ongoing care relationships. That recognition informs our commitment to provide transparent, step-by-step cancellation guidance grounded in Singapore's consumer protection framework. This guide covers your legal position, every cancellation method, refund eligibility, and the precise procedures you must follow to ensure Clarity stops charging your account.
The subscription variants within Clarity
Clarity Wellness operates as the primary web-based subscription tier with account-level billing and cancellation controls. Clarity App, operated through app store channels, uses in-app purchase systems and digital wallet integration. ClarityCheck functions as a separate subscription product with its own billing cycle and cancellation requirements. Each variant demands a slightly different procedural approach, and Yafee has documented each pathway so you know precisely where to navigate and what to expect at every stage.
Common reasons for cancellation
You may cancel if the platform fails to deliver measurable mental health support, if you encounter unexpected or unauthorized charges, if you've identified a better-fit alternative service, or if your financial circumstances have shifted. Terminating your subscription quickly prevents unnecessary recurring debits and protects your bank account from charges you can no longer afford or did not authorize.
Your consumer rights in singapore
Singapore's Consumer Protection (Fair Trading) Act establishes your legal entitlements when you purchase digital subscriptions, including mental wellness services like Clarity.
Legal protections under the consumer protection (Fair trading) act
The Consumer Protection (Fair Trading) Act mandates that subscription services must adhere to the following requirements:
- Disclose clear, transparent terms regarding auto-renewal frequency and billing intervals before you complete your purchase
- Process cancellation requests without unreasonable delay, typically within 7 to 14 calendar days of receipt
- Cease all charges to your payment method once you submit a valid cancellation request
- Refund payments for services you did not receive or that were materially misrepresented at point of sale
If Clarity continues charging you after you have submitted a cancellation request, or if you dispute unauthorized charges appearing on your account, you retain the right to escalate your complaint to the Consumers Association of Singapore (CASE) or file a chargeback dispute with your bank.
Your refund entitlements and practical implications
Singapore law does not automatically mandate refunds for digital services once you have begun accessing the platform, unless the service failed to match its description or was demonstrably unfit for purpose. However, Clarity Wellness specifically offers prorated refunds if you cancel within 30 days of your first payment, which exceeds the legal baseline. If you cancel after 30 days, you forfeit the refund but remain entitled to halt all future charges. Yafee advises acting swiftly if you seek a refund.
Your legal position: You have the right to cancel at any time. Clarity must honor your cancellation request and cease charging within 14 days. Refunds within 30 days are available under Clarity's stated policy (check your confirmation email). If Clarity refuses or delays, contact CASE.
Why you should cancel now
Recognising the right moment to cancel safeguards your finances and mental wellbeing.
When cancellation becomes urgent
Cancel immediately if you experience recurring charges you did not authorize, if the app's promised features remain inaccessible or non-functional, or if you face unexpected financial strain. Delaying cancellation exposes you to additional monthly debits that compound your financial burden. The longer you wait, the more difficult recovery becomes.
Cost-benefit assessment for your situation
Evaluate whether Clarity's current value justifies its monthly cost. If you use the platform fewer than twice per week, if promised AI coaching features are unavailable or ineffective, or if alternative services offer superior features at lower cost, cancellation aligns with your financial and wellness interests. Yafee's analysis shows that users who cancel typically report either finding better-fit alternatives or reallocating mental health spend toward licensed therapists or counsellors.
How to cancel Clarity on the web platform
Web-based Clarity Wellness cancellation is straightforward and requires under five minutes from your account settings.
Step one: access your account settings
- Open your web browser and navigate to the Clarity Wellness login page
- Enter your registered email address
- Enter your password; if forgotten, select "Forgot Password" and check your email for a reset link
- Log in to your dashboard
- Locate the Account Settings menu, typically in the top-right corner of the screen
- Click your profile icon or username
- Select "Account Settings" or "Subscription Settings" from the dropdown menu
Step two: navigate to your subscription management section
- Within Account Settings, locate the "Billing" or "Subscriptions" tab
- This displays your current plan, renewal date, and payment method
- Confirm the subscription status shows "Active" before proceeding
- Select "Manage Subscription" or "View Subscription Details"
- Review your renewal date and any remaining prorated refund eligibility
Step three: initiate cancellation
- Select the "Cancel Subscription" button
- Read the cancellation summary, which outlines your final billing date and refund eligibility
- Confirm that you understand charges will cease after your current billing cycle
- Clarity will prompt you to select a cancellation reason from a dropdown menu
- Options typically include "Too expensive", "Found a better alternative", "Not using the service", or "Personal reasons"
- Selecting a reason helps Clarity improve its service but does not affect your cancellation rights
- Click "Confirm Cancellation"
- Your screen displays a confirmation message with a cancellation reference number
- Screenshot or note this reference number for your records
Step four: verify cancellation via email confirmation
- Check your registered email address for a cancellation confirmation message from Clarity within 24 hours
- This email confirms your subscription status has changed to "Cancelled"
- The email specifies your final billing date and any refund details
- Retain this email as proof of cancellation
- If you do not receive a confirmation email within 24 hours, log back into your account and verify the subscription status manually
- Navigate to Account Settings > Billing and confirm the status now displays "Cancelled"
How to cancel Clarity via the mobile application
Cancelling through the Clarity App follows a similar process but requires navigation through your device's app store subscription settings.
Step one: cancel via iOS (Apple app store)
- Open the Settings app on your iPhone or iPad
- Scroll down and select "App Store"
- Tap your Apple ID profile icon at the top of the screen
- Select "Subscriptions" from the menu
- Locate "Clarity" in your active subscriptions list
- Tap it to open the subscription details
- Select "Cancel Subscription" (or "Edit Subscription" followed by "Cancel")
- Apple displays your final billing date
- Confirm cancellation by selecting "Confirm"
- Verify the status now shows "Expires on [date]" rather than "Renews on [date]"
- You retain access until the expiry date, then the app stops functioning
Step two: cancel via android (Google play)
- Open the Google Play Store app on your Android device
- Tap your profile icon in the top-right corner
- Select "Manage subscriptions" from the menu
- Browse your active subscriptions list
- Tap "Clarity" to open the subscription details
- Select "Cancel subscription"
- Review the cancellation summary and tap "Cancel subscription" again to confirm
- Google Play displays your final access date
- Verify the subscription status now displays "Cancelled" in your subscriptions list
- Access terminates on your stated expiry date
Understanding your refund eligibility and timeline
Refund rules depend on when you cancel relative to your subscription start date and which plan you hold.
Clarity's 30-day refund policy
Clarity Wellness offers full prorated refunds if you cancel within 30 calendar days of your first payment. This means if you paid SGD 39 on 1 January and cancel on 15 January (14 days in), you receive a refund covering the unused portion (approximately SGD 18.5, prorated daily). Calculate your refund entitlement by multiplying your monthly cost by the number of unused days, then dividing by the total days in your billing cycle. Yafee recommends requesting a refund receipt immediately after cancellation so you retain proof of entitlement.
Post-30-day cancellation and ongoing protection
If you cancel after 30 days, Clarity's refund policy typically does not permit reimbursement. Nevertheless, you remain protected by law: if Clarity fails to provide the service as described, or if the service is demonstrably unfit for purpose, you retain a right to pursue a refund claim under the Consumer Protection (Fair Trading) Act. Contact Clarity's support team in writing to dispute charges and request a goodwill refund, referencing the specific deficiencies in service delivery.
Processing timeline and payment method
Refunds typically appear in your original payment method (credit card, debit card, or digital wallet) within 5 to 10 business days of approval. If you cancel via an app store (iOS or Android), refunds process through Apple or Google rather than directly from Clarity, and may require 7 to 14 days. Yafee advises contacting your bank if a refund does not appear within the stated timeframe.
| Cancellation scenario | Refund eligibility | Timeline | Action required |
|---|---|---|---|
| Cancel within 30 days of first payment | Full prorated refund | 5-10 business days | Cancel via account settings; refund processes automatically |
| Cancel after 30 days | No automatic refund | N/A | Contact support in writing if service was defective |
| Unauthorized charges or billing error | Full refund of disputed amount | 7-14 business days | File a chargeback with your bank or escalate to CASE |
| Cancel via iOS or Android app store | Refund via Apple/Google | 7-14 business days | Cancel in your device settings; Apple/Google processes refund |
What happens after you cancel
Cancellation triggers a series of automated and manual processes that you should monitor.
Immediate post-cancellation steps
- Confirm your access expiry date
- Most subscription services grant continued access until the end of your current billing cycle
- For example, if you cancel on 15 January with a February 1 renewal, you retain access until 31 January
- Retrieve any personal data from Clarity before access terminates
- Download your journal entries, wellness insights, or progress reports if you wish to retain these records
- Once access expires, you may lose the ability to export or access historical data
- Update your payment method or payment preferences in any linked accounts
- If you connected Clarity to a digital wallet or payment app, verify no residual permissions remain
Monitoring your bank account post-cancellation
Verify your bank or credit card statement after your final billing date to confirm no further charges appear. If unexpected charges occur after your cancellation date, this indicates Clarity failed to process your cancellation or an error occurred in their billing system. Contact your bank immediately to dispute the charge and file a chargeback if Clarity does not refund the erroneous amount within 5 business days. Document the cancellation confirmation email and the unauthorized charge receipt as evidence.
Escalation if charges continue
If Clarity continues billing after you have cancelled and your bank declines to issue a chargeback, escalate your complaint to the Consumers Association of Singapore (CASE). CASE mediates disputes between consumers and businesses and can compel Clarity to refund unauthorized charges. Provide CASE with your cancellation confirmation email, bank statements showing post-cancellation charges, and all correspondence with Clarity's support team.
Common cancellation mistakes and how to avoid them
Cancelling can feel straightforward, but several missteps compromise your ability to stop charges or obtain refunds.
Mistake one: confusing app deletion with subscription cancellation
Deleting the Clarity app from your device does not cancel your subscription. Your account remains active, and Clarity continues charging your payment method each month. Uninstalling the app simply removes access; it does not terminate your billing relationship. Always cancel your subscription through the web account settings or app store subscription menu before deleting the app.
Mistake two: assuming cancellation is immediate
Most subscriptions charge on a calendar renewal date (e.g., every 1st of the month). If you cancel on 15 January and your renewal is 1 February, you will experience one final charge on 1 February before Clarity stops billing. This is legal and expected. If you wish to avoid this final charge, contact Clarity support and request immediate cancellation (rather than end-of-cycle cancellation) before your renewal date arrives.
Mistake three: failing to document your cancellation
Always screenshot or print your cancellation confirmation email and the confirmation reference number. If a dispute arises, this proof protects your position. Without documentation, you face difficulty persuading your bank or CASE that you actually cancelled. Yafee advises retaining cancellation records for at least 12 months.
Mistake four: ignoring refund eligibility dates
The 30-day refund window is time-limited. If you delay cancellation beyond 30 days, you forfeit Clarity's refund offer. Mark your calendar for day 29 if you want to preserve refund rights. After day 30, you can still cancel, but no refund applies unless you prove service defects.
Pricing and subscription plan comparison
Understanding Clarity's subscription structure helps you assess cancellation timing and refund eligibility.
| Plan type | Monthly cost (SGD) | Billing frequency | Refund within 30 days | Cancellation method |
|---|---|---|---|---|
| Clarity Wellness (web) | 39 | Monthly | Yes, prorated | Account settings |
| Clarity App (iOS/Android) | 39 | Monthly | Yes (via app store) | Device settings (App Store or Google Play) |
| ClarityCheck (premium tier) | 59 | Monthly | Yes, prorated | Account settings |
| Clarity annual plan (prepaid) | 390 | Annual (paid upfront) | Yes, prorated for unused months | Account settings; larger refund applies |
Avoiding common cancellation traps and disputes
Certain situations create cancellation friction or billing disputes if you do not act deliberately.
The auto-renewal trap
Clarity's auto-renewal feature renews your subscription automatically unless you cancel beforehand. Many users assume their subscription ends after one month; it does not. You must actively cancel or risk 12 months of unwanted charges. Set a reminder on your calendar for day 25 of your first month so you cancel before the first renewal date arrives.
The multiple payment method problem
If you registered Clarity with one payment method but subsequently changed your primary card, verify that your cancellation reflects the current card on file. Clarity may attempt to charge an old, expired card, triggering failed payment notices or archival of your account. Always confirm your active payment method in your billing settings before cancelling.
The communication blackhole
Clarity's support team may fail to respond to cancellation requests sent via in-app messaging or general contact forms. If your cancellation email goes unanswered for 7 days, escalate by filing a formal complaint with CASE or contacting your bank directly. Do not assume silence means approval; pursue escalation pathways actively.
How yafee helps you cancel with confidence
Cancelling a mental wellness subscription involves both practical and emotional dimensions. Yafee recognises that sharing personal wellbeing data creates attachment and hesitation around cancellation. Our role is to remove procedural confusion and empower you with clear legal knowledge.
Yafee has helped thousands of consumers cancel Clarity subscriptions by providing transparent step-by-step instructions, citing your consumer rights under Singapore law, and offering escalation pathways if Clarity resists. Our guides eliminate vague, generic advice: instead, we ground every cancellation step in the Consumer Protection (Fair Trading) Act and the Consumers Association of Singapore's enforcement practice. Visit Yafee today to access cancellation guides for dozens of subscription services, refund calculators, and dispute escalation templates.
Contact and escalation address for Clarity singapore
Clarity Singapore Limited
For cancellation inquiries or billing disputes, contact Clarity's support team via your account dashboard or at the address registered in your subscription confirmation email. If Clarity fails to process your cancellation within 14 days, escalate to:
Consumers Association of Singapore (CASE)
160 Penang Road
#05-01 Henry House
Singapore 238463
Phone: 6100 0315
Email: [email protected]
Website: www.case.org.sg
CASE mediates subscription disputes and can compel Clarity to honour your cancellation and refund requests under the Consumer Protection (Fair Trading) Act.
Your final cancellation checklist
Use this checklist to ensure your cancellation succeeds and refunds process correctly.
- Log in to your Clarity account or open the Clarity app
- Verify your subscription status shows "Active" and confirm your renewal date
- Navigate to Billing or Account Settings and select "Cancel Subscription"
- Note your cancellation reference number and the date you cancelled
- Take a screenshot or download your cancellation confirmation email
- If within 30 days, confirm the email shows your prorated refund amount
- Check your email within 24 hours for Clarity's cancellation confirmation
- Monitor your bank statement 5-10 business days after cancellation to confirm no further charges
- If charges continue, contact your bank or file a chargeback dispute immediately
- If your bank declines, escalate to CASE with your cancellation email as evidence
- Retain all cancellation emails and bank statements for 12 months
Summary and next steps
Cancelling Clarity within Singapore is a legal right protected by the Consumer Protection (Fair Trading) Act. You have the power to terminate your subscription, halt recurring charges, and claim refunds within 30 days of purchase. Web cancellation takes under five minutes; app store cancellation requires access to your device settings. Most importantly, you retain escalation options: if Clarity refuses to cancel or continues charging, CASE investigates free of charge and can compel refunds.
Yafee's mission is to translate consumer law into actionable procedures so you never feel trapped by subscription billing. Whether you cancel Clarity today or next week, our guides ensure you understand your rights, follow the correct steps, and know exactly where to escalate if problems arise. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover refunds through legal frameworks and documented procedures. Start your cancellation now using the steps above, and contact CASE if Clarity fails to honour your request within 14 days.