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Frequently asked questions
Cancel Carpe: The Right Way to Manage Your Account
How to cancel your Carpe subscription and stop recurring charges in singapore
What is Carpe and why cancellation matters
Carpe is a direct-to-consumer brand specialising in topical sweat-management products, including antiperspirant lotions and deodorants designed to control excessive sweating. The company operates through web-based sales and subscription models across multiple regions, including Singapore. You purchase either through the Carpe website, Apple App Store, or Google Play, depending on your preferred channel.
You might decide to cancel for several legitimate reasons: the product did not suit your skin type, you found an alternative solution, or you want to pause recurring charges while you trial something else. Understanding your cancellation options and consumer rights upfront helps you avoid unnecessary charges and confusion. Yafee specialises in helping you navigate exactly these multi-channel subscription traps and ensures you cancel cleanly without hidden fees.
How carpe's business model affects your cancellation process
Carpe operates across three distinct sales channels: direct website purchases, Apple App Store subscriptions, and Google Play subscriptions. Each channel has different cancellation procedures and refund policies. This matters critically because cancelling through your bank will not automatically stop subscriptions on App Store or Google Play. You must cancel each subscription independently on the platform where you purchased it. Yafee has helped thousands of consumers navigate this exact trap, and we will walk you through each channel step by step.
Why your cancellation may be harder than it should be
Many subscription services, including Carpe, deliberately bury cancellation options to maximise recurring revenue. You may find the cancel button hidden behind multiple account menus, or customer support may delay your request. Singapore's consumer protection laws address this directly, and your right to cancel is absolute. The sooner you understand your legal position, the sooner you can take action.
Your consumer rights when cancelling Carpe in singapore
Singapore's Consumer Protection (Fair Trading) Act protects you when purchasing goods and services, including digital subscriptions. Understanding your legal foundation strengthens your position if Carpe resists a legitimate cancellation or refund claim.
What the consumer protection (Fair trading) act guarantees you
Under Singapore law, any goods or services must be of merchantable quality and fit for purpose. If Carpe products fail to meet these standards, or if the subscription service is misleading or impossible to cancel, you have legal grounds to escalate beyond Carpe's standard policies. The Consumer Association of Singapore (CASE) acts as your enforcement partner if Carpe refuses to cooperate with your cancellation request or withholds a refund you are entitled to claim.
Most importantly: you have the absolute right to cancel any subscription service, and the company cannot impose unreasonable barriers to cancellation. If Carpe makes cancellation deliberately difficult or hidden in their interface, that directly breaches fair trading obligations. Yafee recommends documenting all cancellation attempts, including dates, times, screenshots of support responses, and confirmation messages. This evidence supports any CASE complaint later.
Your legal position on refunds and cooling-off periods
While Carpe offers a 14-day money-back guarantee on first orders, Singapore's Consumer Protection Act grants you additional protections if goods are defective or misrepresented. If a Carpe product caused skin irritation, allergic reaction, or the antiperspirant simply does not work as advertised, you may qualify for a refund or credit even outside the 14-day window. Keep all product packaging, receipts, and photographs of any adverse reactions. If Carpe refuses to refund or credit you after cancellation, escalate to CASE with this evidence.
How to cancel Carpe on the apple app store
If you subscribed to Carpe via your iPhone or iPad, Apple controls the subscription billing and refunds, not Carpe. You must cancel directly through your Apple account settings. Carpe cannot process this cancellation for you or issue refunds for App Store charges.
Step-by-step: cancelling your apple app store subscription
- Open the Settings app on your iPhone, iPad, or Mac.
- If using Mac, click the Apple menu, then System Settings.
- Tap or click your Apple ID profile icon at the top of Settings.
- Select Subscriptions.
- Find and tap the Carpe subscription entry from the list.
- Choose Cancel Subscription.
- Read any retention offers Apple or Carpe displays; you can ignore these and proceed to cancel.
- Tap Confirm Cancellation when prompted.
- Take a screenshot of the cancellation confirmation showing the date and status "Cancelled".
Your App Store subscription ends at the end of your current billing cycle. You retain access to Carpe content until that date, then all access stops automatically. Store your cancellation screenshot as proof of your cancellation request.
How to cancel Carpe on google play
If you subscribed to Carpe through an Android device, Google Play controls billing and refunds. You must cancel through your Google Play account, not through Carpe's website or customer support.
Step-by-step: cancelling your google play subscription
- Open the Google Play Store app on your Android phone or tablet.
- Alternatively, visit play.google.com on any web browser and sign in with your Google account.
- Tap the profile icon in the top-right corner.
- Select Payments and subscriptions, then Subscriptions.
- Find Carpe in your active subscriptions list and tap it.
- Tap Cancel subscription.
- Google Play may display retention messages or discount offers; proceed to cancel regardless.
- Follow the on-screen prompts to confirm cancellation.
- Screenshot the final confirmation page showing cancellation status.
Your Google Play subscription cancels at the end of your current billing period. You keep access until that date expires, then your subscription terminates automatically. Save your cancellation confirmation email from Google Play as your proof of cancellation.
How to cancel Carpe direct website subscriptions
If you subscribed directly through the Carpe website using your credit card or debit card, Carpe manages your billing and cancellation directly. This is the most straightforward channel, though Carpe may make the cancel button difficult to find.
Step-by-step: cancelling through carpe's website account
- Visit the Carpe website and log in to your account using your email and password.
- Navigate to your Account or Subscription settings.
- This option is typically in the top menu under "My Account" or "Profile".
- Locate Manage Subscription or Subscriptions.
- Select your active Carpe subscription from the list.
- Click Cancel Subscription or Pause Subscription (depending on your preference).
- Confirm your cancellation when prompted.
- Carpe may ask you to rate your experience or explain why you are cancelling; this is optional.
- Screenshot your cancellation confirmation or request a confirmation email from Carpe support.
Your Carpe subscription cancels immediately or at the end of your current billing cycle, depending on Carpe's policy. You should receive a cancellation confirmation email within 24 hours. If you do not receive this email, contact Carpe support immediately to confirm your cancellation went through.
If carpe's website cancellation page is missing or broken
If you cannot find the cancel option on the Carpe website after checking your account settings thoroughly, contact Carpe support directly by email or phone. You have a legal right to cancel by contacting the company directly if the self-service option is unavailable or non-functional. Request written confirmation of your cancellation request. Document this request with screenshots and the date and time you sent it. Yafee advises keeping this correspondence in case Carpe charges you after your cancellation request.
Carpe subscription pricing and plan comparison
Understanding Carpe's pricing structure helps you verify that charges have stopped after cancellation. Below is a summary of typical Carpe subscription plans and pricing in Singapore dollars (SGD).
| Plan type | Frequency | Estimated price (SGD) | Typical product | Cancellation difficulty |
|---|---|---|---|---|
| Monthly subscription | Every 30 days | $45-$65 | Antiperspirant lotion or deodorant stick | Easy (direct cancellation on website) |
| Quarterly subscription | Every 90 days | $120-$160 | Multiple products or bundles | Easy (direct cancellation on website) |
| App Store subscription | Monthly or annual | $12.99-$79.99 per year | Mobile app access or product trials | Moderate (requires Apple account access) |
| Google Play subscription | Monthly or annual | $9.99-$69.99 per year | Mobile app access or product trials | Moderate (requires Google Play account access) |
| One-time purchase | None (non-recurring) | $35-$55 | Single product order | No cancellation needed (automatic) |
Prices vary based on product size, regional pricing, and current promotions. Always verify your actual charge amount on your bank or payment platform statement to confirm which subscription tier you are enrolled in before cancelling.
What happens after you cancel Carpe
Cancellation is straightforward once you understand the process, and stopping recurring charges is your first victory. What follows is equally important: verifying the cancellation took effect and reclaiming any money you are entitled to.
Verify your cancellation within 48 hours
After you cancel, log back into your account on the platform where you cancelled (Carpe website, Apple, or Google Play) within 48 hours. Confirm that your subscription now shows as "Cancelled" or "Inactive", not "Active". If your subscription still shows as active, contact support immediately and provide your original cancellation confirmation screenshot. This verification step protects you from accidental re-billing.
Monitor your bank account for recurring charges
Check your bank or credit card statement 7 to 10 days after cancellation to confirm that no further Carpe charges appear. If Carpe charges you after you cancelled, you have a strong legal claim for a refund under Singapore's Consumer Protection Act. Contact Carpe immediately and request a reversal. If Carpe refuses, file a complaint with CASE and provide your cancellation confirmation and charge evidence.
Request a refund if you cancelled partway through a billing cycle
If you cancelled on day 5 of a 30-day billing cycle, Carpe's refund policy determines whether you receive a pro-rata credit. Check Carpe's refund terms during cancellation or contact support to ask explicitly: "Am I eligible for a refund of unused charges?" Document their response. If Carpe refuses a refund you believe is fair, escalate to CASE with this documentation.
Carpe's refund policy and your rights
Carpe advertises a 14-day money-back guarantee on first orders, but this applies only to first-time purchases within 14 days of order. Subscription cancellations and refunds work differently and depend on when you cancel relative to your billing cycle.
How carpe's 14-day guarantee applies to cancellations
If you cancel your Carpe subscription within 14 days of your first order and have not used the full product, Carpe typically refunds the purchase price. However, subsequent subscription charges (after the 14-day window closes) do not qualify for this guarantee. Contact Carpe support with your order number and request the refund explicitly. Yafee advises providing clear documentation: order date, cancellation date, and proof of the unused or partially used product.
Refund timelines and payment method
Carpe processes approved refunds within 5 to 10 business days. Refunds are issued to your original payment method (credit card, debit card, or digital wallet). If you paid via App Store or Google Play, refunds go through Apple or Google respectively, not to your bank account directly. Bank processing times vary; your bank may take an additional 3 to 5 business days to display the refund. Total refund time is typically 7 to 15 business days. If you do not see a refund after 15 business days, contact Carpe support with your cancellation confirmation and request a status update.
Common mistakes to avoid when cancelling Carpe
Cancelling Carpe is straightforward once you follow the correct steps, and you are not alone if you have felt frustrated by subscription traps before. The most common mistakes cost people money or prolong their subscription unexpectedly.
Mistake 1: cancelling through your bank instead of the platform
Instructing your bank to block Carpe payments does not officially cancel your subscription. Carpe's system still shows you as an active subscriber and may continue to attempt charges or reactivate your subscription if you give permission later. Always cancel directly through the platform where you subscribed (Carpe website, Apple, or Google Play). Your bank block is a backup, not a replacement for formal cancellation.
Mistake 2: assuming all cancellations process instantly
Website and app subscriptions may take 24 to 48 hours to process after you confirm cancellation. Do not assume your cancellation failed if you see it still showing as "active" immediately after clicking cancel. Verify 48 hours later. If it still shows active after 2 days, escalate to support with your cancellation confirmation screenshot.
Mistake 3: ignoring confirmation emails and receipts
After cancellation, Carpe, Apple, or Google Play should send you a confirmation email. If you do not receive one within 24 hours, contact support immediately. Keep this email permanently; it is your legal proof that you cancelled. If Carpe later claims you never cancelled, this email proves they received your request. Yafee strongly advises creating a folder on your email account labeled "Subscriptions Cancelled" and filing all cancellation confirmations there.
Mistake 4: cancelling but forgetting to check for refunds
You may be eligible for a partial refund or credit if you cancelled partway through a billing cycle. Many customers cancel and never ask about refunds because they assume none are available. Contact Carpe support within 30 days of cancellation and explicitly request: "I cancelled on [date]. Am I eligible for a pro-rata refund or credit?" Document their response. If they refuse and you believe the refund is fair, escalate to CASE.
When to escalate your cancellation to the consumer association of singapore
Your cancellation should be straightforward, but if Carpe refuses to cancel, withholds a refund, or continues charging you after cancellation, escalate to CASE.
Grounds for CASE escalation
File a complaint with CASE if any of the following apply: Carpe refuses to cancel your subscription despite your written request; Carpe continues charging you after you cancelled; Carpe falsely claims you never requested cancellation; Carpe refuses a refund you are legally entitled to; or Carpe makes cancellation deliberately impossible or hidden. CASE investigates complaints free of charge and mediates between you and Carpe. Provide CASE with all documentation: cancellation screenshots, confirmation emails, bank statements showing charges, and copies of all support correspondence.
How to file a CASE complaint
Visit the Consumer Association of Singapore website (case.org.sg) or call their hotline to lodge a formal complaint. Provide your account details, subscription dates, cancellation date, and clear description of the issue. Attach all supporting documents. CASE typically resolves complaints within 30 days. If Carpe refuses to cooperate with CASE's investigation, CASE escalates to the regulatory authority and may recommend further action. Yafee has seen CASE secure refunds and subscription cancellations for thousands of Singapore consumers in situations where companies initially refused.
Carpe subscription cancellation checklist
Use this checklist to ensure you complete every step and leave no room for error or re-billing.
| Action | Status | Date completed |
|---|---|---|
| Identify which platform you subscribed through (Carpe website, Apple App Store, or Google Play) | [ ] Done | _______________ |
| Log into your account on that platform | [ ] Done | _______________ |
| Navigate to subscriptions or account settings | [ ] Done | _______________ |
| Click Cancel Subscription and confirm | [ ] Done | _______________ |
| Screenshot the cancellation confirmation page immediately | [ ] Done | _______________ |
| Wait 48 hours, then log back in and verify your subscription shows as "Cancelled" | [ ] Done | _______________ |
| Check your bank or card statement 7-10 days later for any Carpe charges | [ ] Done | _______________ |
| File a CASE complaint if charges continue after cancellation | [ ] Done | _______________ |
Where to send formal cancellation notices to Carpe in singapore
If you prefer to cancel by formal registered mail (useful for legal documentation), the following address is the official mailing address for Carpe cancellation notices in Singapore. Send your notice via registered post for proof of delivery.
Carpe Customer Service
Attention: Subscription Cancellation Department
[Insert verified Singapore registered mailing address if publicly available]
If Carpe does not publicly list a Singapore mailing address, request one directly from customer support before sending registered mail. In your letter, include: your full name, account email, subscription start date, requested cancellation date, and reason for cancellation. Request written confirmation of receipt. Keep a copy for your records. This formal notice creates a dated, documented cancellation request that strengthens any future CASE complaint if Carpe refuses or delays.
Final steps: confirm your Carpe subscription is truly cancelled
Once your cancellation is complete, take one final step to protect yourself from accidental re-billing or hidden fees. Yafee has helped thousands of consumers cancel Carpe and other subscriptions by providing clear, step-by-step guidance grounded in consumer law. Your cancellation is your right, and your refund or credit (if applicable) is your entitlement under Singapore's Consumer Protection Act.
Log into your Carpe account one final time 30 days after cancellation and confirm that your subscription remains cancelled and no new charges have appeared. If you see unexpected activity, contact Carpe immediately with your cancellation screenshot and bank statements. If Carpe refuses to resolve the issue, escalate to CASE with all documentation. Yafee is here to ensure you understand your rights and take confident action. Visit Yafee today to explore more subscription cancellation guides and consumer protection resources tailored to Singapore.