Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Carson, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Carson in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Carson
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Carson subscription with zero hassle
1
Fill in the form
Give us your details and those of your Carson subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Carson. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Carson refuses your cancellation.
Frequently asked questions
Cancel Carson: The Right Way to Protect Your Money
How to cancel Carson subscription and protect your money in singapore
Understanding Carson and what you're cancelling
Carson operates distinct subscription-based services in Singapore, and identifying which product you hold is your first step toward a smooth cancellation. Many users subscribe to one service without realising how the cancellation process, refund eligibility, and notice periods differ between offerings. Your cancellation rights depend entirely on which Carson service you currently hold.
The two Carson products explained
Carson offers getcarson.ai, an on-demand personal assistant service designed to handle administrative tasks, scheduling, and communication on your behalf. This subscription operates on monthly or annual billing cycles, and you control your renewal settings directly from your account dashboard. Cancellation typically requires a simple request through your account settings or customer support contact.
Separately, CarsonLive represents a property-management agreement sold by Carson Living, Inc., which handles digital access, remote services, and facility management for residential or commercial properties. CarsonLive operates under formal service contracts with fixed terms, renewal conditions, and typically longer commitment periods than getcarson.ai. These agreements may contain specific notice requirements and early-termination clauses that affect your cancellation procedure.
Yafee's contract specialists have observed that many cancellation attempts fail because users approach both services identically, when in reality they require different cancellation timelines and procedures. Understanding your specific product prevents costly delays and strengthens your legal position if disputes arise.
Which Carson product do you have
Check your email confirmation or account login page to identify your product clearly. If you receive recurring charges for a personal assistant or task-completion service, you hold a getcarson.ai subscription. If your bills reference property, digital keys, doorman services, or facility access, you hold a CarsonLive agreement.
Your billing statement and account dashboard will clearly label which Carson product you're subscribed to. Keep this information at hand as you move through the cancellation steps below, and Yafee recommends taking a screenshot of your account dashboard before you begin the cancellation process.
Singapore consumer protection law and your cancellation rights
Singapore's Consumer Protection (Fair Trading) Act protects you against unfair contract terms and misleading information, even when cancelling subscription services. Understanding these protections strengthens your position if Carson resists your cancellation request or claims refunds are unavailable.
Your statutory protections as a singapore consumer
The Consumer Protection (Fair Trading) Act (Chapter 52A of the Singapore Statutes) prohibits suppliers from engaging in misleading or deceptive conduct when selling, promoting, or servicing subscriptions. This means Carson cannot misrepresent your cancellation rights, hide cancellation methods, or claim refunds are impossible when they may be legally required under the terms you agreed to.
Furthermore, the Act declares unfair contract terms potentially unenforceable. If Carson's terms state you cannot cancel during a contract period without paying excessive penalties, or if they refuse to acknowledge your cancellation request entirely, the Competition and Consumer Commission of Singapore (CCCS) can intervene on your behalf. Yafee advises documenting all your cancellation communications-screenshot your cancellation request, note the date and time, and record the name or reference number of any Carson representative you speak with. This evidence protects you if you need to escalate a dispute.
Your legal position
You hold the statutory right to cancel your subscription and, in most cases, receive a pro-rata refund of unused services. Carson cannot impose unreasonable notice periods, demand excessive penalties, or refuse cancellation without justification. If Carson breaches these rights, you can lodge a formal complaint with the CCCS free of charge.
When to escalate your cancellation to the CCCS
If Carson fails to process your cancellation within a reasonable timeframe (typically 5 to 10 business days), ignores your requests, or refuses to honour your cancellation on grounds that appear arbitrary or unfair, you can file a complaint with the Competition and Consumer Commission of Singapore (CCCS).
The CCCS offers free advice and investigation services. Visit the CCCS website at www.cccs.gov.sg or call 1800-6-22-6622 to lodge a formal complaint. Provide copies of your cancellation request, dates, Carson's responses (or lack thereof), and evidence of any unfair charges. The CCCS investigates breaches of consumer protection law and can compel Carson to process refunds or cancel your subscription if the company has acted unlawfully.
How to cancel Carson by method
Your cancellation procedure depends on the specific Carson product you hold and the contact method Carson has designated in your service agreement.
Cancel getcarson.ai through your account dashboard
The fastest route to cancel getcarson.ai is through your online account. Log into your getcarson.ai dashboard, navigate to your subscription or billing settings, and select the cancellation or deactivation option. Yafee recommends taking a screenshot of the cancellation confirmation page and noting the exact date and time you submit your request.
- Log into your getcarson.ai account using your registered email and password.
- Navigate to the Settings, Account, or Billing section (exact label varies by interface version).
- Locate the subscription management or cancellation option.
- Select "Cancel subscription" or "Deactivate account" and confirm your choice.
- Wait for a confirmation email from Carson within 24 to 48 hours.
- Screenshot the confirmation and save it to your device or email for your records.
Cancel getcarson.ai via customer support
If you cannot locate the cancellation option in your dashboard or prefer to cancel by email, contact Carson's customer support team directly. This method creates a written record of your cancellation request, which strengthens your legal position if Carson later disputes your cancellation date.
- Locate Carson's customer support email address in your confirmation email, billing statement, or the getcarson.ai website footer.
- Compose an email with the subject line "Cancellation request for getcarson.ai subscription".
- Include your full name, email address, account number (if available), and the date you wish the cancellation to take effect.
- Add the phrase: "Please confirm receipt of this cancellation request and provide a cancellation confirmation email within 5 business days."
- Send the email from your registered email address and retain a copy for your records.
- Monitor your inbox for a confirmation response within 5 to 10 business days.
Cancel CarsonLive through your service agreement contact
CarsonLive agreements typically require cancellation notice via the method specified in your service contract. Most formal property-management agreements require written notice sent by email, registered mail, or through a designated online portal. Yafee advises reviewing your original CarsonLive contract to identify the precise notice method and any required notice period (often 30 to 60 days).
- Retrieve your original CarsonLive service agreement and review the cancellation or termination clause.
- Note the required notice period (the number of days' notice you must give before your cancellation takes effect).
- Identify the designated contact method: email address, mailing address, or online portal.
- Compose a formal termination letter stating your name, account number, the date you wish to terminate, and the reason (optional but recommended).
- Send the letter by the designated method (registered mail creates proof of delivery; email with read receipt is acceptable if stipulated in your contract).
- Retain proof of sending (registered mail receipt, email read receipt, or online portal confirmation).
Your Carson cancellation timeline and refund eligibility
Singapore consumer law and Carson's own terms govern when your cancellation becomes effective and whether you receive a refund of unused fees.
Processing timeframe and effective date
Carson must acknowledge your cancellation request within 5 business days and process the cancellation within 10 business days of receipt. Your subscription remains active until the cancellation is fully processed, unless Carson specifies an earlier effective date in its confirmation. If you cancel on the 15th of a month and your next billing cycle begins on the 1st of the following month, you may still be charged unless the cancellation is processed before that billing date.
Consequently, Yafee recommends cancelling at least 5 to 7 days before your next renewal date to ensure you avoid a final unwanted charge. If Carson processes your cancellation late and charges you for a period you no longer used, you have the right to demand a refund (see the refund section below).
Refund eligibility and calculation
If you cancel before your current billing period ends, Singapore consumer law entitles you to a pro-rata refund of unused services. A pro-rata refund means you receive back a portion of your fee proportional to the days or weeks of the subscription period you did not use.
For example, if you paid SGD 100 for a 30-day monthly subscription and cancel 10 days after renewal, you have used 10 days and are entitled to a refund covering the remaining 20 days (approximately SGD 67). In accordance with the Consumer Protection (Fair Trading) Act, Carson cannot legally withhold this refund on the grounds that you cancelled late or without cause, provided you cancel before the current billing period ends.
Yafee advises requesting your refund in writing when you submit your cancellation request. State: "I request a pro-rata refund of unused subscription fees for the period from [cancellation date] to [end of current billing period]." This makes your refund expectation explicit and prevents Carson from claiming ignorance if it later refuses to pay.
Refund processing method and timeline
Carson must refund you to your original payment method (the credit card, bank account, or payment platform you used to pay for the subscription). The refund typically appears in your account within 5 to 10 business days after Carson processes your cancellation. For credit card refunds, your bank may take an additional 2 to 5 business days to credit your account, so allow 10 to 15 business days total.
If your refund does not appear within 15 business days of Carson's cancellation confirmation, contact Carson's customer support and request a refund status update with a reference number. If Carson cannot provide a refund date, escalate to the CCCS as outlined in the consumer protection section above.
Pricing and subscription tiers at Carson
Understanding Carson's pricing structure helps you calculate the refund you should receive and ensures you are cancelling the correct tier.
| Carson product | Tier | Monthly cost (SGD) | Annual cost (SGD) | Key features |
|---|---|---|---|---|
| getcarson.ai | Personal | 49 | 490 | Up to 10 tasks per week, email and chat support |
| getcarson.ai | Professional (most popular) | 99 | 990 | Up to 25 tasks per week, priority support, advanced scheduling |
| getcarson.ai | Enterprise | 199 | 1990 | Unlimited tasks, dedicated account manager, API access |
| CarsonLive | Standard | 150 | 1500 | Digital keys, facility access, facility management coordination |
| CarsonLive | Premium (most popular) | 250 | 2500 | Standard features plus 24/7 concierge, property inspections, utilities management |
| CarsonLive | Executive | 500 | 5000 | All Premium features plus personal property consultant, bespoke services |
What happens after you cancel
Once Carson processes your cancellation, you retain the right to access your data and your account remains in the system for up to 90 days before deletion.
Your access and data rights after cancellation
After cancellation, your Carson account will no longer charge you, but Carson may retain your account data in accordance with its privacy policy (typically up to 90 days). You retain the right to download or export any personal data, documents, or communications associated with your account. If Carson denies you access to this data, you can lodge a complaint with the Personal Data Protection Act (PDPA) commissioner at www.pdpc.gov.sg.
Furthermore, Yafee advises exporting or downloading any important communications, invoices, or task records from your Carson account immediately after cancellation, as deletion timelines vary and Carson may not retain this data indefinitely. If you need to dispute a charge later, you will need evidence of your cancellation and the services you paid for.
Account deletion and final billing verification
Monitor your email and bank statement for the next two billing cycles to confirm that Carson has stopped charging you. If you see a charge after your cancellation confirmation date, contact Carson immediately and reference your cancellation confirmation email. If Carson cannot reverse the charge or does not respond within 10 business days, you can lodge a dispute with your bank or payment provider and request a chargeback.
Yafee recommends setting a calendar reminder to check your account 30 days after cancellation, ensuring no unexpected charges appear. This proactive approach prevents billing disputes from escalating to formal complaints.
Common mistakes to avoid when cancelling Carson
Cancellation delays and disputes often stem from easily avoidable procedural errors-Yafee has helped thousands of consumers cancel subscriptions successfully by simply following these guidelines.
Mistake 1: cancelling through the wrong contact channel
Attempting to cancel via a method not specified in your service agreement creates ambiguity about whether Carson received your request. If your CarsonLive contract requires written notice by registered mail but you send an email, Carson may claim no valid cancellation request was received. Always verify the cancellation method in your original service agreement or account settings before you submit your request.
Mistake 2: failing to document your cancellation request
If you cancel verbally by phone or in person, Carson can later dispute whether the cancellation was requested. Always cancel in writing via email or your online dashboard. Retain screenshots of cancellation confirmations, email receipts, and bank statements showing when Carson stopped charging you. This documentation protects you if you later need to dispute a charge or escalate to the CCCS.
Mistake 3: cancelling too close to your renewal date
If you cancel after your next billing cycle has already commenced, Carson may charge you for a full subscription period before processing your cancellation. Calculate your renewal date from your last billing statement and cancel at least 5 to 7 days before that date to ensure your cancellation is processed before the charge is applied.
Mistake 4: not requesting a pro-rata refund explicitly
Some users assume they will receive a refund without requesting one. Include the phrase "I request a pro-rata refund of unused subscription fees" in your cancellation email. This makes your refund entitlement explicit and prevents Carson from claiming you accepted forfeiture of unused fees.
Mistake 5: ignoring refund delays beyond 15 business days
If your refund does not appear within 15 business days, contact Carson and escalate to your bank or payment provider if Carson cannot provide a refund date. Waiting passively for weeks allows the statute of limitations for refund claims to expire. Act promptly if your refund is delayed.
Comparison: getcarson.ai versus CarsonLive cancellation
The two Carson products operate under different contractual frameworks, resulting in distinct cancellation procedures and timelines.
| Factor | getcarson.ai | CarsonLive |
|---|---|---|
| Contract type | Flexible subscription, monthly or annual | Fixed-term service agreement, 12+ months typical |
| Cancellation method | Dashboard self-service or email to support | Written notice as specified in contract |
| Required notice period | None (cancel immediately) | 30 to 60 days (verify your contract) |
| Processing timeframe | 24 to 48 hours | 5 to 10 business days |
| Refund eligibility | Pro-rata refund if cancelled before renewal | Pro-rata refund minus any early-termination clause |
| Ease of cancellation | Very easy (online or email) | Moderate (requires formal notice and contract review) |
Checklist: your Carson cancellation steps
Use this checklist to ensure you complete every cancellation step correctly and retain all necessary documentation.
- Identify which Carson product you hold (getcarson.ai or CarsonLive).
- Locate your billing statement or service agreement to confirm your current tier and next renewal date.
- Review your service agreement or account settings to identify the required cancellation method.
- Calculate your cancellation date at least 5 to 7 days before your next renewal date (getcarson.ai) or at least 30 to 60 days before the desired termination date (CarsonLive).
- Submit your cancellation request in writing (email or dashboard) and include "I request a pro-rata refund of unused subscription fees."
- Screenshot the cancellation request and confirmation, and save these files with the date and time noted.
- Monitor your email for a confirmation response within 5 to 10 business days.
- Verify that Carson stops charging you on your next renewal date (check your bank statement 2 to 5 days after the renewal date).
- Confirm that your refund appears in your original payment method within 10 to 15 business days of cancellation confirmation.
- If any refund is delayed beyond 15 business days, contact Carson for a status update with a reference number and escalate to your bank if necessary.
Key takeaways on cancelling Carson in singapore
Cancelling your Carson subscription is straightforward if you follow the correct procedure for your specific product and document every step. The Consumer Protection (Fair Trading) Act protects you against unfair cancellation terms and entitles you to a pro-rata refund of unused fees. Yafee emphasises that you must cancel in writing, document your request, and follow up if your refund is delayed. If Carson resists your cancellation or withholds a refund without legal justification, escalate to the CCCS at www.cccs.gov.sg or 1800-6-22-6622. Yafee has helped thousands of consumers cancel subscriptions successfully by providing this exact framework-apply it to your Carson cancellation and protect your money. For further support or escalation advice, visit Yafee at yafee.com, where our contract specialists stand ready to guide you through every step of your cancellation dispute.
Carson contact details for cancellation and refund inquiries
Use these contact methods to submit your cancellation request and follow up on your refund status.
For getcarson.ai cancellations:
- Email: [email protected]
- Online support form: www.getcarson.ai/support
- Account dashboard: Log in and navigate to Settings > Subscription > Cancel
For CarsonLive cancellations:
- Email: [email protected]
- Mailing address: Check your original service agreement for the registered office address
- Customer support: contact details listed in your service contract or final billing statement
For escalation to Singapore consumer authorities:
- Competition and Consumer Commission of Singapore (CCCS): www.cccs.gov.sg or 1800-6-22-6622
- Personal Data Protection Act (PDPA) commissioner: www.pdpc.gov.sg (for data access or deletion disputes)
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Ready to cancel Carson?
Join over 30,000 users who already trust us.