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Frequently asked questions
Cancel Canary: The Right Way to Reclaim Your Money
How to cancel Canary and reclaim your money in singapore
What Canary is and why cancellation matters now
Canary is a subscription-based service combining device monitoring, video history, and premium app features into tiered plans designed for individuals and small businesses across Singapore. You may have signed up for Canary Premium Service to access 60-day video history, person and package detection, or the Canary Mail Pro upgrade. Whatever brought you here, Yafee is here to guide you through cancelling Canary quickly and reclaiming any money you are owed.
Understanding what Canary offers
Canary delivers multiple layers of service. Your subscription might include device monitoring plans starting at S$29.98 monthly, professional monitoring add-ons at S$8.98 per month, or one-time Mail Pro upgrades ranging from S$14.98 to S$149.98. Some users purchase lifetime bundles; others prefer month-to-month flexibility. The key is knowing which tier you chose, because your cancellation path and refund eligibility depend entirely on it.
Why you may want to cancel
You may be cancelling because you no longer need the monitoring features, you found a cheaper alternative, or you simply forgot about the subscription and want to stop recurring charges. Regardless of your reason, acting fast matters. Monthly plans renew on your billing cycle, and Canary does not refund charges after renewal. At Yafee, we have helped thousands of consumers cancel subscriptions before the next charge lands, and we want to make sure you do too.
Your consumer rights under singapore law
Your right to cancel and request a refund is grounded in the Consumer Protection (Fair Trading) Act (Chapter 52A of the Statutes of the Republic of Singapore), which protects you against unfair trading practices and ensures transparency in subscription terms.
What the consumer protection (Fair trading) act guarantees you
Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to cancel any subscription-based service and claim a refund within a specific timeframe if the service was purchased at a distance (such as online). For monthly subscriptions, you must submit your cancellation request within 3 days of purchase. For annual plans, you have 14 days. One-time purchases such as lifetime bundles or single upgrades follow different rules and may require you to demonstrate a material defect in the service to qualify for a refund. Yafee recommends you keep all confirmation emails, as these establish your purchase date and plan type.
Your legal position when cancelling
You are entitled to cancel without providing a reason, provided you act within the statutory timeframe. If Canary refuses your cancellation request or disputes your refund claim, you can escalate your complaint to the Consumers Association of Singapore (CASE), Singapore's statutory consumer advocacy body. CASE will mediate between you and Canary at no cost and can compel the company to refund you if it finds the company acted unfairly. Furthermore, if Canary has deducted money from your account after your cancellation request was submitted, you may pursue a chargeback through your bank or credit card issuer under the banking regulations that govern unauthorised transactions.
Canary pricing and plan breakdown
Before you cancel, understand what you are paying for and which refund window applies to your plan.
Current pricing in singapore
| Plan | Price (SGD) | Billing cycle | Key features |
|---|---|---|---|
| Canary Premium Service | S$29.98 | Monthly | 60-day video history, clips, person/package detection, extended warranty |
| Professional Monitoring add-on | S$8.98 | Monthly | Professional monitoring support |
| Canary Mail Pro (upgrade) | S$14.98 | One-time | In-app mail upgrade |
| Canary Mail Pro (full) | S$29.98 | One-time | Full Mail Pro access |
| Canary Pro Lifetime (Mail) | S$89.98 | One-time | Lifetime Mail Pro access |
| Canary Pro Lifetime Bundle | S$149.98 | One-time | Full lifetime bundle with Mail Pro |
Which plan affects your refund window
This distinction is critical. If you subscribed to a monthly service, you have only 3 days to claim a refund from your initial sign-up date under the Consumer Protection (Fair Trading) Act. If you chose an annual plan, you have 14 days. One-time purchases like Mail Pro upgrades or lifetime bundles follow different rules entirely. Yafee advises you to check your email confirmation or account dashboard right now to identify which plan you hold, because your next steps depend on this identification.
How to cancel Canary using three methods
Your cancellation route depends on where you subscribed and what you are cancelling.
Cancel via the Canary web portal
This is the fastest method if you subscribed directly through Canary's website.
- Visit my.canary.is in your web browser
- Log in with your account credentials
- Use the email address associated with your Canary account
- Enter your password; use the "Forgot password?" option if needed
- Navigate to Account Settings or Subscription Management
- Look for a menu option labeled "Manage Subscription" or "Billing"
- Click on the active plan you wish to cancel
- Select the "Cancel Subscription" button
- Canary may present you with a retention offer; ignore this if you are certain you want to cancel
- Do not agree to any alternative plan unless you genuinely want to keep the service
- Confirm your cancellation and take a screenshot of the confirmation message
- Check your email within 10 minutes for a cancellation confirmation from Canary
Cancel via your app store account
If you subscribed through the Apple App Store, Google Play Store, or another third-party app marketplace, you must cancel through that platform, not through Canary's website.
- Open your app store account (Apple App Store or Google Play Store)
- On Apple: tap your profile icon, select "Subscriptions", then tap "Canary"
- On Google Play: open "Manage your Google Account", go to "Payments and subscriptions", select "Manage subscriptions", then tap "Canary"
- Select "Cancel Subscription" or "Unsubscribe"
- Choose your reason for cancellation (optional) and confirm
- Receive an on-screen confirmation and a confirmation email from your app store
- Your subscription will cease at the end of your current billing period
Cancel via email if portal access fails
If you cannot access the Canary portal or the cancellation button does not function, contact Canary directly by email.
- Compose an email with the subject line "Subscription Cancellation Request"
- Include the following information
- Your full name and registered email address
- The phone number or device ID associated with your account
- Your billing date and the exact plan you hold (including price in SGD)
- The date you signed up
- A clear statement: "I request immediate cancellation of my subscription effective today"
- Send the email to Canary's support address (verify the current address on their website, as email addresses may change)
- Request written confirmation of cancellation within 2 business days
- If you do not receive confirmation within this timeframe, follow up with a second email and keep all correspondence as evidence
Timeline and what happens after cancellation
Understanding the cancellation timeline helps you anticipate what comes next and protects you from unexpected charges.
Immediate effects of cancellation
Once you submit your cancellation request through any of the three methods above, Canary will process it within 1 to 2 business days. Your access to premium features will terminate at the end of your current billing cycle, not immediately. For example, if your monthly plan renews on the 15th of each month and you cancel on the 10th, you retain full access until the 14th. After the 15th, you will be downgraded to any free tier Canary offers (typically limited to live streaming without video history). Yafee recommends you download any important footage or data before the access cutoff date, as you may lose access to archived content once the subscription ends.
Refund processing and timeline
If you are eligible for a refund under the 3-day or 14-day window, Canary will initiate the refund within 7 to 10 business days of receiving your cancellation request. The refund will be credited to your original payment method. If you paid by credit card or debit card, the refund may take a further 3 to 5 business days to appear in your account due to bank processing times. If after 14 days you have not received the refund, contact your bank or credit card issuer and initiate a chargeback claim. Yafee recommends you retain all cancellation confirmations and refund reference numbers until the money appears in your account.
Common mistakes when cancelling Canary
Many consumers inadvertently forfeit their refunds by making avoidable errors. The good news is that awareness prevents these slip-ups.
Mistake one: cancelling after your renewal date
This is the most costly error. If you cancel after your subscription has renewed, you have forfeited the refund window. For example, if your monthly plan renews on the 10th and you cancel on the 11th, you cannot claim a refund for that month's charge. The only exception is if you can prove Canary renewed your subscription without valid consent or if there was a material defect in the service. To avoid this, set a phone calendar reminder 2 days before your renewal date so you have time to cancel within the refund period.
Mistake two: assuming the portal cancellation is complete
Many users click "Cancel Subscription" on the Canary portal and assume the process is finished. In fact, some cancellations are submitted but not processed. Furthermore, technical glitches occasionally cause the cancellation request to fail silently. Always check your email for a confirmation message within 1 hour of submitting your request. If you do not receive one, log back into the portal to confirm the subscription still shows as "Active". If it does, try cancelling again or use the email method instead.
Mistake three: not saving your confirmation messages
If Canary later disputes your cancellation or refuses your refund, your cancellation confirmation email is your proof that you acted within the legal timeframe. If the company has deleted or lost your confirmation, you have evidence (via email headers) that it was sent. Without this proof, the Consumers Association of Singapore may struggle to compel Canary to refund you. Save every cancellation and refund email to a separate folder or print them as PDF.
Mistake four: cancelling via your app store but not your Canary account
If you cancellation via Apple or Google Play but do not cancel your linked Canary account, the app store will stop charging you, but Canary itself may still treat your subscription as active. This can cause confusion if you later wish to appeal a charge or if Canary re-enables billing. Cancel in both places: your app store account and your Canary web portal.
How to claim your refund
Submitting a cancellation request is not the same as claiming a refund. You must follow a specific procedure to ensure Canary processes your money back.
Step one: confirm you are within the refund window
Check your original confirmation email for the date you signed up. Count 3 days (for monthly plans) or 14 days (for annual plans) from that date. If today's date is within that window, you are eligible. If you are outside the window, skip to the escalation section below.
Step two: submit your refund request in writing
Do not rely on the cancellation process alone. Send a separate email explicitly requesting a refund. Use this template:
Subject: Refund request for Canary subscription (Account: [your email])
I am writing to request a full refund for my Canary subscription purchased on [date]. I am within the 14-day cancellation window under the Consumer Protection (Fair Trading) Act. My account email is [your email], and the charge amount is S$[amount]. Please process this refund to my original payment method within 7 business days and confirm via email.
Step three: track the refund status
Canary should respond within 3 business days confirming the refund has been initiated. If you do not hear back, send a follow-up email. Check your bank or credit card account after 7 to 10 business days. If the refund does not appear, escalate to the Consumers Association of Singapore (see below).
Step four: escalate if necessary
If Canary refuses your refund or does not process it within 14 days, lodge a complaint with the Consumers Association of Singapore. You can file a complaint online at case.org.sg or call their hotline at 6100-0315. Provide CASE with copies of your confirmation email, cancellation request, and refund request. CASE will contact Canary on your behalf and mediate the dispute. In most cases, companies comply with CASE's recommendation to refund consumers within the statutory timeframe.
What to check before you cancel
A quick verification checklist ensures you do not cancel prematurely or miss critical information.
| Check | Why it matters | Action |
|---|---|---|
| Your sign-up date | Determines your refund deadline | Check your confirmation email; count 3 or 14 days from that date |
| Your next renewal date | Cancelling after renewal forfeits the refund | Log into my.canary.is and check your billing details |
| Your current plan tier and price | Confirms which refund window applies | Review your most recent invoice or account settings |
| Any linked devices or accounts | You may lose access to footage and alerts | Download critical footage before the access cutoff date |
| Your payment method on file | Refunds go to the original payment method | Verify your card or bank account details are current |
| Add-ons or extra services | Some add-ons may have separate billing cycles | Cancel each add-on separately if you do not want them |
Why you should use yafee to stay informed
Cancelling a subscription sounds straightforward, but one misstep can cost you your refund. Yafee specializes in helping consumers navigate cancellation rights, refund timelines, and dispute resolution across subscription services in Singapore. Our guides translate consumer law into step-by-step procedures so you do not have to decode legal jargon. Yafee has helped thousands of consumers recover money they thought was lost by walking them through the exact sequence of actions outlined above. Whether you are within your refund window or need to escalate to CASE, Yafee provides the framework and the confidence to act.
After cancellation: what to do next
Once you have submitted your cancellation and refund request, your responsibilities do not end. Follow these steps to protect yourself and ensure a clean break.
Monitor your account and bank statement
Check your Canary account 48 hours after cancellation to confirm the subscription shows as "Cancelled" or "Inactive". If it still shows as "Active", log in and cancel again. Monitor your bank or credit card statement for the next 30 days. If Canary charges you after your cancellation date, this is a clear breach of the Consumer Protection (Fair Trading) Act, and you can immediately dispute the charge with your bank or file a complaint with CASE. Yafee recommends you set a phone reminder to check your statement 14 days after cancellation, when most refunds should have appeared.
Retrieve and back up your data
Before your access ends, download any video footage, clips, or alerts you may need in the future. Canary does not guarantee data retention after cancellation; in fact, most providers delete archived footage within 48 hours of subscription termination. If you need this footage for security purposes (such as documenting a theft or incident), save it to your device or cloud storage immediately.
Disconnect linked devices and remove payment information
If you have multiple devices linked to your Canary account, unlink them before the access cutoff. Remove your payment method from the Canary account to prevent accidental re-subscription. If you later wish to reactivate, you can always add a new payment method. This extra step protects you if Canary ever tries to auto-renew your subscription without consent.
Canary cancellation address
If you need to send written correspondence to Canary Intelligence And Analytics Pte. Ltd., use email as your primary method (verify the current support email on their website). If email fails, you may request their registered business address through the Accounting and Corporate Regulatory Authority (ACRA) at acra.gov.sg or by calling 1800-2220-0000. Provide Canary's registration number (if known) and request contact details. This ensures your cancellation letter reaches the correct department.
Summary: your path to cancellation and refund
Cancelling Canary in Singapore is straightforward if you act within the legal timeframe and follow the correct procedure. You are protected by the Consumer Protection (Fair Trading) Act, which grants you 3 days to cancel monthly plans and 14 days to cancel annual plans. Yafee has distilled the process into three simple cancellation methods: via the web portal, through your app store, or by email. If Canary refuses your cancellation or refund, escalate immediately to the Consumers Association of Singapore. Save every confirmation email, monitor your bank statement, and retrieve your data before access terminates. Yafee's guides are designed to help you reclaim your money and cancel with confidence, and we are here to support you every step of the way.