Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Cargo, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Cargo in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Cargo
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Cargo subscription with zero hassle
1
Fill in the form
Give us your details and those of your Cargo subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Cargo. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Cargo refuses your cancellation.
Frequently asked questions
Cancel Cargo: The Right Way to Protect Your Portfolio
How to cancel Cargo and protect your creative work
Understanding Cargo and your cancellation rights in singapore
Cargo is a web-based portfolio and e-commerce platform designed for creatives, designers, and small business owners across Singapore who want to launch professional websites without coding expertise. You build custom domains, edit content in real time, and process payments through flexible monthly or annual subscription plans.
Whether your portfolio needs have evolved, you've found a stronger alternative, or your budget has shifted, cancelling Cargo follows a clear legal framework under Singapore's Consumer Protection (Fair Trading) Act (CPFTA). At Yafee, we guide consumers through subscription cancellations with confidence, ensuring you understand your rights and complete every required step correctly. Let's walk through this process together.
Why you might cancel Cargo
You cancel Cargo for legitimate reasons: your portfolio requirements have outgrown the platform, you've upgraded to a more robust e-commerce solution, the monthly cost no longer aligns with your business, or you've found tools with better integration features. Some users downgrade instead of cancelling entirely, choosing Cargo's free tier to preserve their work while managing cash flow.
The free tier option before you cancel
Before you proceed with cancellation, understand that Cargo offers a no-cost Basic Service tier after you unsubscribe from paid plans. You'll lose premium features-custom domains, advanced editing tools, and commerce payments-but your portfolio remains live at no expense. This is valuable if you want to maintain your presence temporarily without paying subscription fees.
Cargo pricing and billing in singapore
Cargo publishes prices in USD; we convert them to Singapore dollars (SGD) so you understand your exact commitment before you cancel.
Current pricing structure
| Plan | Price (SGD) | Billing cycle | Features included |
|---|---|---|---|
| Cargo Standard (yearly) | ~S$18.90 per month | Annual renewal | Portfolio site, real-time editing, one free custom domain, unlimited pages |
| Cargo Standard (monthly) | ~S$25.65 per month | Monthly renewal | Portfolio site, real-time editing, one free custom domain, unlimited pages |
| Commerce add-on (yearly) | ~S$7.43 per month | Annual renewal | E-commerce payments, zero transaction fees, product management |
| Commerce add-on (monthly) | ~S$12.15 per month | Monthly renewal | E-commerce payments, zero transaction fees, product management |
| Cargo Basic (free) | S$0 | Ongoing | Basic portfolio, limited domains, standard editing |
If you hold an annual plan and cancel mid-cycle, Cargo does not refund unused months under its standard terms. Check your billing date carefully; you may preserve more value by waiting until your renewal approaches before cancelling. Yafee recommends documenting your cancellation date for your records, as this protects you against accidental recharges.
Your legal position and consumer protection rights
Under Singapore's Consumer Protection (Fair Trading) Act, you enjoy specific statutory rights when cancelling subscription services.
Statutory cooling-off period
The CPFTA grants you a 5-calendar-day cooling-off period (or 7 days if the contract was concluded at a distance, such as online) from the date you receive the contract terms. If you cancel within this window, you are entitled to a full refund of any amounts paid, without penalty or question. Cargo must honour this right regardless of its own refund policy. Yafee advises you to calculate this period from the date Cargo confirms your subscription in writing.
Cancellation rights after the cooling-off period
Once the cooling-off period expires, your cancellation rights depend on Cargo's stated refund policy in your contract. The CPFTA requires that any charges for services provided up to your cancellation date are legitimate. However, if your contract states you can cancel with notice and without penalty (as most Cargo monthly plans do), you have the right to end the subscription by providing that notice. Annual plans typically do not allow pro-rata refunds; clarify this with Cargo before you subscribe.
Your legal position block
Your rights under the CPFTA: You can cancel Cargo within 5 days of receiving your contract and claim a full refund. After this period, your right to cancel and any refund entitlement depend on Cargo's published terms and your billing cycle (monthly plans are simpler to exit than annual commitments). If Cargo refuses to cancel or retain charges unlawfully, you may escalate to the Consumers Association of Singapore (CASE) for mediation and enforcement. Keep all cancellation confirmation emails as evidence of your request.
How to cancel Cargo step by step
Cargo operates exclusively through its web admin panel; there is no mobile app, and no subscription app stores distribute Cargo, so all cancellations happen online through your account dashboard.
Step 1: sign in to your Cargo account
Visit the Cargo website and log in with your registered email address and password. If you have forgotten your password, click the "Forgot password?" link on the login page and follow the email reset instructions. Ensure you use the email address registered to your subscription; if you have changed email providers since signup, contact Cargo support to update your account before proceeding.
Step 2: access your account settings
Once logged in, locate the Settings menu, typically represented by a gear icon in the top navigation bar or sidebar. Click Settings and then select "Account" or "Billing" from the submenu options. This section displays your active subscription, renewal date, and payment method.
Step 3: locate your active subscription
In the Billing or Plan section, you will see your current subscription listed with the plan name (for example, "Cargo Standard"), next renewal date, and amount due at renewal. Take a screenshot or note this information before proceeding; you'll need it for your cancellation record.
Step 4: click the cancel or unsubscribe button
Look for a button labelled "Cancel subscription," "Unsubscribe," or "End plan." Click this button. Cargo will display a confirmation screen outlining what happens after cancellation (for example, your site will downgrade to the free tier on the renewal date). Read this carefully to confirm you understand the consequences.
Step 5: complete the cancellation confirmation
Cargo may ask you to select a reason for cancellation (optional) and may present a retention offer, such as a discount. You are under no obligation to accept a discount; if you wish to cancel, proceed without delay. Click "Confirm cancellation" or the equivalent button. Cargo will display a final confirmation message and send a cancellation email to your registered address within minutes.
Step 6: verify your cancellation in writing
Save or screenshot the on-screen confirmation and retrieve the confirmation email from Cargo. This email serves as your legal proof of cancellation and will reference your cancellation date, plan, and final billing date. Store this email in a dedicated folder for at least 12 months. If you do not receive an email within 24 hours, contact Cargo support immediately with your account email and screenshot to request written confirmation.
Timeline and what happens after cancellation
Understanding the post-cancellation timeline helps you avoid surprises and plan your portfolio transition.
Immediate changes after you cancel
Your paid features (custom domain, advanced editing, commerce payments) remain active until your current billing cycle ends. For example, if you cancel on day 10 of a monthly plan that renews on day 30, you keep full access until day 30. On the renewal date, your site automatically downgrades to Cargo's free Basic tier, and no further charge appears on your payment method. Yafee recommends you plan your content export and migration during the remaining days of your paid access, as the free tier has fewer editing tools.
Free tier features after cancellation
Once downgraded, you retain a basic portfolio at no cost. However, you lose your custom domain and must use Cargo's default domain (e.g., yourname.cargo.site). Custom domain registrations remain in your control if you purchased them separately; you can point them to other hosts after you leave Cargo. Advanced editing features, e-commerce payments, and analytics are no longer available on the free tier.
Preventing accidental recharges
Confirm that Cargo does not renew your subscription on the scheduled renewal date. Some users cancel but fail to update their payment method; if your card remains on file and Cargo attempts to charge you, you can dispute the charge with your bank as an unauthorised transaction. Yafee advises you to delete your saved payment method from Cargo's settings after you cancel, or to contact Cargo support directly and request written confirmation that your billing has ended.
Refund policy and recovering charges
Your refund entitlement depends on whether you cancel within the statutory cooling-off period or after it has expired.
Cancellation within the 5-day cooling-off period
If you cancel within 5 calendar days of receiving your contract, you are entitled to a full refund under the CPFTA. Cargo must process this refund within 14 days of receiving your cancellation request. You do not need to provide a reason or accept alternative solutions. Contact Cargo's support team, cite the cooling-off period, and request a full refund. Keep the confirmation email and any support responses as evidence.
Cancellation after the cooling-off period
Once the cooling-off period expires, your refund rights are determined by Cargo's published terms. Monthly plans typically allow cancellation without refund (you pay only up to your cancellation date). Annual plans usually do not offer pro-rata refunds; you forfeit unused months. Before you subscribe to an annual plan, verify this policy in Cargo's terms and conditions. If Cargo's policy is unclear or contradicts the CPFTA, escalate to the Consumers Association of Singapore.
Disputing charges with your bank
If Cargo charges you after your cancellation date, or if you cancelled but the charge persists, contact your bank or payment provider immediately. Request a chargeback or dispute transaction, citing your cancellation confirmation email as evidence. Your bank will investigate and may reverse the charge within 30-60 days. Do not ignore unexpected charges; the sooner you dispute them, the stronger your case.
Common mistakes to avoid when cancelling
Cancellation is straightforward, but a few missteps can leave you paying longer than intended or losing access to your portfolio unexpectedly. Yafee has helped thousands of users avoid these pitfalls.
Mistake 1: assuming your site will be deleted
Many users fear that cancelling Cargo will erase their portfolio entirely. In reality, your site downgrades to the free tier and remains live with limited features. Your content is not deleted. If you wish to preserve your work before downgrading, export your content while your paid access is active (check Cargo's export or backup tools). Only delete your account manually if you want to remove your site completely.
Mistake 2: cancelling mid-cycle on an annual plan
If you hold an annual plan and cancel before the renewal date, you will not receive a refund for unused months. For example, if your annual plan cost S$226.80 and you cancel after 6 months, Cargo retains the full amount. Calculate the cost of continuing versus cancelling immediately. You may save money by waiting until your renewal date approaches before cancelling.
Mistake 3: not saving your cancellation confirmation
Cargo sends a confirmation email to your registered address. If you delete this email or lose access to your email account, you have no proof of cancellation if a dispute arises. Save the confirmation email to a separate folder, screenshot it, or print it. This protects you if Cargo later claims it did not receive your cancellation request.
Mistake 4: cancelling through a support request instead of the admin panel
Some users email Cargo support requesting cancellation. While support may process your request, the official cancellation route is through your account settings. Using the admin panel creates an instant, timestamped record. If you contact support, request written confirmation of your cancellation date and ask them to confirm it in the admin panel.
Mistake 5: leaving your payment method active after cancellation
After you cancel, update or delete your saved payment method in your Cargo account settings. This prevents accidental charges if you forget about the subscription or if Cargo's systems malfunction. Once your plan downgrades to free, you do not need a payment method on file.
Comparing Cargo with alternatives before you cancel
Before you finalise your cancellation, assess whether switching to another platform is genuinely necessary, or whether downgrading to Cargo's free tier meets your current needs.
| Feature | Cargo Standard | Cargo Basic (free) | Alternative e-commerce platform |
|---|---|---|---|
| Custom domain | 1 included | No | Usually paid add-on |
| Real-time editing | Yes | Yes (limited) | Varies by platform |
| E-commerce payments | Add-on available | No | Often built-in |
| Monthly cost (SGD) | S$25.65 | S$0 | S$15-S$50+ |
| Setup time | Minutes | Minutes | Hours to days |
| Best for | Creatives, small shops | Portfolio only | High-volume commerce |
If you only need a portfolio, Cargo's free tier may suffice and you can cancel your paid subscription immediately. If you require e-commerce, compare the cost of Cargo's Commerce add-on (S$7.43-S$12.15 monthly) against standalone platforms before you leave entirely. Yafee recommends you list your must-have features and cross-check them against your current plan; cancelling is the right choice only if no alternative in your budget meets your needs.
Cancellation checklist and final verification
Before you submit your cancellation request, use this checklist to ensure you have gathered all necessary information and understand the consequences.
- Verify your current plan name (Cargo Standard or Commerce add-on) and billing cycle (monthly or annual).
- Note your next renewal date and amount due at renewal.
- Confirm how many days remain in your current billing cycle and whether a refund is possible.
- Export or download any content, images, or data you wish to preserve before your plan downgrades.
- Update or remove your saved payment method from your Cargo account settings.
- Check your email address is current and accessible so you receive the cancellation confirmation.
- Review Cargo's refund policy in your contract to understand post-cancellation charges (if any).
- Take a screenshot of your billing page showing your active subscription before you cancel.
- Complete the cancellation through the admin panel and save the on-screen confirmation.
- Wait for Cargo's confirmation email (within 24 hours) and file it in a dedicated folder.
- Check your payment method 5-7 days after the renewal date to confirm no charge appears.
- Document the cancellation date in your financial records for your tax and accounting purposes.
Summary and next steps
Cancelling Cargo is a straightforward process governed by Singapore's Consumer Protection (Fair Trading) Act. You have the right to cancel within 5 days of receiving your contract and claim a full refund; after that period, your rights depend on your billing cycle and Cargo's published terms. Monthly plans allow simple, penalty-free cancellation. Annual plans typically do not refund unused months, so time your cancellation carefully.
Complete your cancellation through Cargo's admin panel-not via email-to create an instant, timestamped record. Save your confirmation email and screenshot, verify your payment method is removed, and check your billing method 5-7 days after your renewal date to confirm no charge appears. If Cargo refuses to honour your cancellation or charges you after the fact, escalate to the Consumers Association of Singapore (CASE) for mediation and enforcement.
Whether you downgrade to Cargo's free tier or switch to another platform entirely, your portfolio and content remain in your control. Yafee has helped thousands of consumers navigate subscription cancellations with confidence, ensuring they understand their rights and recover what they are entitled to. Use this guide as your reference, keep all confirmation documents, and proceed with certainty knowing you have completed every required step correctly and legally.