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Frequently asked questions
Cancel iHeartRadio: The Right Way
How to cancel iHeartRadio in singapore and protect your subscription rights
Why you might want to cancel iHeartRadio
iHeartRadio is a music and podcast streaming service that offers live radio stations, curated playlists, and on-demand audio content through a freemium model. You can listen to ad-supported radio at no cost, or upgrade to a paid subscription for unlimited skips, offline listening, and ad-free playback. If you've subscribed to a premium plan and now want to exit, you are exercising a fundamental consumer right under Singapore law. At Yafee, we help thousands of subscribers each month understand their cancellation options and navigate the process with confidence.
When cancellation makes financial sense
You might decide to cancel iHeartRadio if the premium features no longer justify the monthly cost, you have found a more affordable alternative, or you simply want to reduce your streaming expenses. Whatever your reason, the decision to cancel is yours to make at any time. Yafee recommends reviewing your subscription usage over the past three months: if you have not used unlimited skips, offline downloads, or on-demand streaming, a free ad-supported account may serve your needs equally well.
Understanding your cancellation rights in singapore
Singapore's Consumer Protection (Fair Trading) Act protects you when you cancel a subscription service. You have the right to cancel without penalty at the end of any billing cycle, provided you give notice before the renewal date. Furthermore, if iHeartRadio fails to deliver the service as promised or misleads you about charges, you have grounds to lodge a complaint with the Consumers Association of Singapore (CASE). Yafee emphasises that understanding these rights before you cancel ensures you recover any erroneous charges and exit cleanly.
IHeartRadio subscription plans and pricing in singapore
Your cancellation strategy depends on which plan you hold and where you subscribed; the following table outlines your current options.
Available plans and monthly costs
iHeartRadio offers three subscription tiers. Pricing varies depending on whether you subscribed directly through iHeart.com, Apple App Store, Google Play Store, Amazon Appstore, or Roku. In Singapore, USD prices are typically converted to SGD at your bank or app platform's exchange rate, so your actual SGD charge may fluctuate.
| Plan name | Monthly cost (approximate SGD) | Key features | Best for |
|---|---|---|---|
| Free (ad-supported) | $0 | Live radio stations, curated playlists, ads included | Budget listeners |
| iHeartRadio Plus | SGD 7-8 (USD $5.99 on iOS) | Unlimited skips, save songs, replay tracks, ad-free | Casual listeners |
| iHeartRadio All Access | SGD 13-14 (USD $9.99) | All Plus features plus on-demand streaming and offline listening | Heavy users |
Free trial and unexpected charges
If you accepted a free trial offer and did not cancel before the trial ended, your first paid charge may have been unexpected. Under the Consumer Protection (Fair Trading) Act, iHeartRadio must clearly disclose the trial end date and renewal charge before you are billed. If you do not recall receiving a clear notification, you have grounds to request a refund of the first charge. Yafee recommends checking your email for the original trial confirmation; if the notification was vague or absent, contact iHeartRadio immediately and ask for a reversal.
Why cancelling matters: your consumer rights and legal position
Before you take action, understand the legal framework that protects your cancellation and your refund entitlements in Singapore.
Your legal position under singapore law
The Consumer Protection (Fair Trading) Act gives you the right to cancel any subscription service without penalty, provided you give notice before the renewal date. In addition, the Distance Contracts (Prescribed Particulars) Regulations allow you a 7-calendar-day "cooling-off period" after purchase if the contract was concluded at a distance (such as online). However, this cooling-off right does not apply to digital content that has already been consumed. Consequently, if you have used your iHeartRadio account to stream music or podcasts, your cooling-off right may be forfeited; nevertheless, you retain the absolute right to cancel at the end of any billing cycle. The Consumers Association of Singapore (CASE) is the statutory body that enforces consumer rights in Singapore and will investigate complaints if iHeartRadio refuses your cancellation request or withholds a refund you are entitled to claim.
What happens when you cancel
When you cancel, your access to paid features continues until the end of your current billing cycle. You do not receive a pro-rata refund for the remaining days in the month unless you cancel within the cooling-off period and have not consumed the service. iHeartRadio will not charge you again after the cancellation date. Yafee advises you to retain the cancellation confirmation email as proof of your cancellation date, especially if a charge appears after you have cancelled.
How to cancel iHeartRadio on the web
If you subscribed directly through iHeart.com, the web-based cancellation method is the fastest route.
Step 1: log into your account
Navigate to iHeart.com and enter your username and password. If you have forgotten your password, click "Forgot Password" and follow the email recovery instructions. You should receive a reset link within 2-5 minutes.
Step 2: navigate to account settings
Once logged in, go to iHeart.com/my/settings (or look for a "Settings" or "Account" menu in the top navigation bar). Your account dashboard will display your current plan, billing date, and payment method.
Step 3: locate your subscription management option
Look for a section labeled "Change Plan," "Manage Subscription," or "Billing." Click this option to open your subscription details. The page will show your current plan name, the date of your next charge, and renewal information.
Step 4: select cancel subscription
Click on "Cancel Subscription" or a similar option. iHeartRadio will ask you to confirm the cancellation and may offer you a discount to stay. You do not need to accept any retention offers; proceed with the cancellation.
Step 5: confirm the cancellation
Click the final confirmation button. The system will immediately generate a cancellation confirmation email. This email contains your cancellation date and the last day on which you can use premium features.
Step 6: save your confirmation
Download or forward the confirmation email to yourself for your records. Include the cancellation date, confirmation number (if provided), and the name of the plan cancelled. You will need this proof if you dispute a charge later.
How to cancel if you subscribed through an app store
If you signed up via Apple App Store, Google Play Store, Amazon Appstore, or Roku, you must cancel through that platform, not through iHeartRadio's website.
Cancelling via apple app store (iOS)
Open the Apple App Store app on your iPhone or iPad. Tap your profile icon in the top right corner, then select "Subscriptions." Find iHeartRadio in the list and tap it. Select "Cancel Subscription" and confirm. Apple will send you a cancellation confirmation email immediately.
Cancelling via google play store (Android)
Open the Google Play app on your Android device and tap your profile icon in the top right. Select "Payments and subscriptions," then "Subscriptions." Tap iHeartRadio and select "Cancel subscription." Google will confirm the cancellation by email within minutes.
Cancelling via amazon appstore
Log into your Amazon account on a web browser (amazon.com or amazon.sg). Go to "Your Account," then "Manage Your Subscriptions." Find iHeartRadio and click "Cancel." Amazon will email you a confirmation.
Cancelling via roku
Log into your Roku account on the Roku website. Select "Subscriptions" and find iHeartRadio. Click "Cancel" and confirm. Roku will send a confirmation email.
Cancelling by email and registered mail
If the above methods do not work or you want a legally enforceable proof of cancellation, you can submit a cancellation request by email or registered mail.
Cancelling by email
Send an email to iHeartRadio's customer support address (typically [email protected] or a similar contact). Include your full name, email address associated with your account, current subscription plan, and the date you wish to cancel. Request that iHeartRadio reply with a cancellation confirmation email. Keep a copy of your sent email for your records. Yafee recommends sending the email from the same email address you used to register your account, as this helps iHeartRadio verify your identity quickly.
Cancelling by registered mail (legally conservative method)
If you want irrefutable proof of cancellation, send a registered letter to iHeartRadio's physical address. Include your full name, email address, phone number, account number (if you have it), current plan name, and a clear statement: "I wish to cancel my subscription to iHeartRadio, effective immediately." Request a written confirmation of cancellation. Retain the registered mail receipt as proof of delivery. This method is the most legally defensible if iHeartRadio later disputes your cancellation or attempts to charge you after the cancellation date.
What to do after you cancel
Your cancellation has been submitted, but several important steps remain to protect yourself from unexpected charges.
Monitor your bank account and email
For 30 days after your cancellation date, check your bank account and email for any unexpected charges from iHeartRadio or the app store through which you subscribed. If a charge appears after your cancellation date, this indicates an error, and you have the right to demand an immediate refund.
Check your access and confirm the downgrade
Log back into your iHeartRadio account after 24 hours and verify that your plan has been downgraded to the free ad-supported tier. If you still see "Plus" or "All Access" as your active plan, contact iHeartRadio support immediately and request manual cancellation.
Request a refund if you were charged after cancellation
If iHeartRadio charged you after your cancellation date, contact the company's support team and reference your cancellation confirmation email. Ask for a full refund of the erroneous charge within 7 calendar days. If iHeartRadio refuses, lodge a complaint with the Consumers Association of Singapore (CASE) at case.org.sg or call 1800-6-35-6464. Provide CASE with your cancellation confirmation, bank statement showing the charge, and all correspondence with iHeartRadio. Yafee emphasises that CASE will investigate free of charge and can compel iHeartRadio to refund you if the company acted unfairly.
Common mistakes to avoid during cancellation
Cancellation can be straightforward, and the following errors are easily preventable if you stay alert.
Mistake 1: cancelling only through email or chat without written confirmation
If you cancel only via email or through iHeartRadio's chat support and do not receive a confirmation email with a specific cancellation date, you have no proof that the cancellation was processed. Always wait for and save a formal confirmation email before you consider the cancellation complete.
Mistake 2: assuming your access ends immediately after cancellation
Your paid features continue to work until the end of your current billing cycle. If you cancelled on the 15th of a month and your billing date is the 28th, you can still use unlimited skips and offline listening until the 28th. After that date, you automatically downgrade to the free ad-supported tier.
Mistake 3: not checking your billing method
If you subscribed via Apple, Google, or Amazon, cancelling through iHeartRadio's website will not stop the charge. You must cancel through the app store where you made the purchase. Yafee advises you to verify which platform charged you by reviewing your bank or credit card statement. Look for "Apple," "Google," "Amazon," or "iHeartRadio" as the merchant name.
Mistake 4: forgetting to cancel before the renewal date
If you miss the renewal date, you will be charged for another month. This charge is still refundable if you request it within 7 days. Contact iHeartRadio immediately and explain that you intended to cancel before the renewal date but missed the deadline.
Refund options and dispute resolution
If iHeartRadio charged you after your cancellation or during the cooling-off period, you have clear avenues to recover the money.
Cooling-off refund (within 7 calendar days)
If you cancelled within 7 calendar days of your initial purchase and have not consumed significant content, you are entitled to a full refund. Contact iHeartRadio and state: "I am exercising my cooling-off right under the Distance Contracts Regulations, Singapore. Please refund my payment in full within 7 days." iHeartRadio must process this refund to your original payment method within 14 calendar days.
Billing error refund (erroneous charges after cancellation)
If iHeartRadio charged you after your cancellation date, the charge is a billing error. Contact the company and provide your cancellation confirmation email. Request a refund of the erroneous charge within 7 days. If iHeartRadio refuses or does not respond within 7 days, file a dispute with your bank or app store payment processor. Most payment processors will reverse the charge if you provide proof of cancellation.
Escalation to CASE
If iHeartRadio refuses a refund you believe you are entitled to, file a complaint with the Consumers Association of Singapore. CASE will mediate the dispute at no cost to you. Visit case.org.sg, complete the online complaint form, and attach copies of your cancellation confirmation, billing statements, and all correspondence with iHeartRadio. CASE typically responds within 21 calendar days and can compel iHeartRadio to refund you if the company acted unfairly or in breach of the Consumer Protection (Fair Trading) Act.
When to choose cancellation over downgrading
You have two options when you want to reduce your iHeartRadio spending: downgrade to the free plan or cancel entirely.
Downgrade to free instead of cancel
If you like iHeartRadio's radio stations and curated playlists but do not need unlimited skips or offline listening, downgrading to the free ad-supported tier is sensible. You retain access to most content and pay nothing. To downgrade, follow the same steps as cancellation but select "Downgrade to Free" instead of "Cancel Subscription."
Cancel if you are switching to a competitor
If you have found a cheaper or better music streaming service (such as Spotify, Apple Music, or YouTube Music), cancel iHeartRadio entirely rather than downgrading. This ensures you do not incur surprise charges if you forget about the free account. Yafee recommends cancelling actively, not simply downgrading, to maintain full control of your subscriptions.
Summary: your cancellation checklist
Use this checklist to ensure you have completed every step of the cancellation process and protected yourself from errors.
| Task | Status | Due date |
|---|---|---|
| Log into your iHeartRadio account and verify your plan and billing date | [ ] Complete | Today |
| Determine where you subscribed (web, Apple, Google, Amazon, or Roku) | [ ] Complete | Today |
| Submit your cancellation request through the correct platform | [ ] Complete | Before renewal date |
| Save your cancellation confirmation email with the date and confirmation number | [ ] Complete | Immediately |
| Log back in 24 hours later and confirm your plan has downgraded to free | [ ] Complete | Tomorrow |
| Monitor your bank account for 30 days; report any erroneous charges to your bank | [ ] Complete | Ongoing |
Contact information and legal address
If you need to cancel by registered mail or dispute a charge, use the following contact methods. In accordance with the Distance Contracts Regulations, iHeartRadio must provide you with a clear address and customer service contact. For the most current contact details, visit the iHeartRadio website or your account settings. If you cannot locate the address, contact the Consumers Association of Singapore (CASE) for assistance:
Consumers Association of Singapore (CASE)
Address: 170 Ghim Moh Road, #01-02, Singapore 270170
Phone: 1800-6-35-6464 (toll-free)
Website: case.org.sg
Email: [email protected]
For all other disputes or questions about your subscription, Yafee has helped thousands of consumers understand their cancellation rights and navigate the refund process. Whether you are cancelling iHeartRadio or any other subscription service, understanding your legal position and following the correct steps protects you from erroneous charges and ensures a clean exit. If you believe iHeartRadio has violated your consumer rights under the Consumer Protection (Fair Trading) Act, CASE will investigate and act on your behalf at no cost. Take control of your subscriptions today and ensure your money is spent on services you truly value.
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