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Cancel Vegamour: The Right Way
How to cancel Vegamour in singapore: your complete legal guide and step-by-step process
What is Vegamour and why cancellation matters in singapore
Vegamour is a U.S.-based plant-based hair, lash, and brow care brand that supplies Singapore customers through direct purchases and recurring subscriptions. You may subscribe via their official website, Apple App Store, or Google Play, each with separate cancellation pathways. Understanding which platform holds your subscription and how Singapore consumer law protects you is essential before you cancel, because billing continues until you formally terminate your account through the correct channel.
Vegamour subscriptions renew automatically on your chosen cycle unless you actively cancel. This means inaction costs money. Yafee specialises in helping consumers navigate exactly these situations: identifying the right cancellation method, protecting your refund rights, and escalating disputes if the company refuses to comply. The guidance below grounds your cancellation in Singapore's Consumer Protection (Fair Trading) Act and walks you through every practical step.
How Vegamour subscriptions operate across platforms
Vegamour manages customer subscriptions through three separate ecosystems: the Vegamour website account portal, Apple's App Store subscription system, and Google Play's subscription manager. Your cancellation method depends entirely on where you originally signed up. If you subscribed directly on vegamour.com, you cancel through your web account. If you subscribed via Apple or Google, you must cancel through those platforms' settings, not through Vegamour directly. This distinction is critical because cancelling through the wrong channel leaves your subscription active and continues charges to your payment method.
Why cancelling at the right time protects your money
Subscription charges often continue for weeks or months after you believe you have cancelled if you use an incorrect method or skip confirmation steps. Yafee has assisted thousands of Singapore consumers in recovering refunds lost to this exact mistake. By following the correct procedural path now, you avoid disputes with Vegamour later and eliminate the risk of disputing unauthorized charges with your bank or payment provider.
Your consumer rights when cancelling Vegamour
Singapore's Consumer Protection (Fair Trading) Act is the legal foundation of your cancellation rights, and understanding what this law guarantees you provides leverage if Vegamour refuses to comply.
What the consumer protection (Fair trading) act guarantees
Under Singapore's Consumer Protection (Fair Trading) Act, you possess the right to cancel certain distance contracts (purchases made online or by phone) within a cooling-off period, provided the contract meets specific criteria. However, Vegamour explicitly excludes international customers, including Singapore residents, from automatic 14-day cooling-off refunds. Consequently, you cannot rely on statutory automatic cancellation rights alone; you must initiate cancellation yourself through their designated system.
Nevertheless, the Act still protects you in critical respects. Vegamour must provide accurate, transparent information about how to cancel. The company may not charge you after you have submitted a valid cancellation request. If Vegamour misrepresents refund eligibility, fails to honour your cancellation, or continues billing after termination, you have grounds to file a formal complaint with the Consumers Association of Singapore (CASE) or escalate to the Competition and Consumer Commission of Singapore (CCCS).
Your legal position on refunds and cooling-off periods
Because Vegamour is a U.S. business and you are an international customer, the standard 14-day statutory cooling-off period does not apply automatically. Instead, Vegamour operates its own refund policy: a 30-day full refund window for items in new or gently used condition, a 90-day store credit or exchange option (no cash refund), and a USD 6.95 handling fee per order. Original shipping fees are non-refundable under all circumstances. If you receive a product and want a cash refund, you must submit your request within 30 days of purchase.
For subscription cancellations specifically, you are entitled to cease all future charges once you submit a valid cancellation request through the correct channel. You are not entitled to a pro-rata refund of unused subscription days unless Vegamour's terms explicitly state otherwise. Yafee recommends checking your original subscription terms email to confirm whether you qualify for any partial refund.
Methods to cancel Vegamour: which channel is right for you
Vegamour provides four distinct cancellation channels because customers purchase through different platforms and payment methods.
The web account portal cancellation method
This is the fastest route if you signed up directly on vegamour.com. Log into your Vegamour account, navigate to Subscriptions or Account Settings, locate your active subscription, and select Cancel Subscription. You receive instant on-screen confirmation and a cancellation confirmation email within minutes. Take a screenshot of the confirmation page and save the confirmation email as proof of cancellation. This method is immediate and leaves a digital trail.
The toll-free phone line for singapore customers
Vegamour operates a toll-free number for Singapore customers during published call center hours. Call the number, provide your account email address and order number, and request subscription cancellation. Ask the agent to confirm cancellation verbally and request a confirmation reference number. Request that they email you a cancellation confirmation to your registered email address. Write down the agent's name, time, and reference number immediately after the call. This method creates a documented record if disputes arise later.
Email support cancellation method
Send an email to Vegamour support (support at vegamour.com or the email address listed on their website) with the subject line "Subscription Cancellation Request." Include your full name, email address, account login email, and subscription order number. State clearly: "I request immediate cancellation of my Vegamour subscription effective [today's date]." Ask for written confirmation of cancellation to your email address. Email creates a timestamped record and is legally stronger than a phone call in disputes.
App store cancellation if you subscribed via apple or google
If you subscribed through Apple App Store, you must cancel through Apple's settings, not through Vegamour directly. Open the App Store, tap your profile icon, select Subscriptions, find Vegamour, and tap Cancel Subscription. You receive immediate confirmation from Apple. If you subscribed through Google Play, open Google Play, tap your profile icon, select Payments and Subscriptions, tap Subscriptions, select Vegamour, and tap Cancel Subscription. Screenshots of both confirmations protect you if billing continues after cancellation.
Step-by-step cancellation process for each platform
Follow the procedural path that matches where your subscription currently lives.
If you subscribed directly on vegamour.com
- Open your web browser and navigate to vegamour.com
- Click the account icon in the top right corner
- If not logged in, enter your email address and password
- If you have forgotten your password, use the "Forgot Password" link
- Select "Account Settings" or "Subscriptions" from the menu
- Locate your active subscription in the list
- Note the subscription start date and next billing date
- Click "Manage Subscription" or "Cancel Subscription" next to the active subscription
- Select the reason for cancellation from the dropdown menu (optional but helpful)
- Click "Confirm Cancellation" on the final confirmation screen
- Screenshot the confirmation page showing "Subscription Cancelled"
- Check your email inbox within 5 minutes for a cancellation confirmation email from Vegamour
- Save this email and the screenshot in a folder for records
If you subscribed via apple app store
- Open Apple App Store on your iPhone, iPad, or Mac
- Tap or click your profile picture in the top right corner
- Tap or select "Subscriptions"
- Find and tap "Vegamour" in the list of active subscriptions
- Tap "Cancel Subscription"
- Do not tap "Delete App"; this does not cancel the subscription
- Follow any confirmation prompts from Apple
- You will see "Subscription cancelled" and your cancellation end date
- Screenshot this screen immediately
- Your subscription will remain active until the current billing cycle ends, then terminate automatically
If you subscribed via google play
- Open Google Play on your Android device or visit play.google.com in a web browser
- Tap or click your profile icon in the top right corner
- Tap or select "Payments and subscriptions"
- Tap or select "Subscriptions"
- Tap or select "Vegamour" from the active subscriptions list
- Tap or click "Cancel subscription"
- Select a reason for cancellation if prompted
- Tap or click "Yes, cancel" on the final confirmation screen
- Screenshot the confirmation showing your cancellation effective date
- Google will send you a confirmation email within minutes
If you choose to call the toll-free number
- Locate the current Vegamour toll-free number for Singapore customers
- Check their official website contact page for the most current number
- Verify call center hours before calling
- Call during their published Singapore business hours
- Be prepared with: your registered email address, account number, and order number
- When connected, clearly state: "I want to cancel my Vegamour subscription effective immediately"
- Write down the agent's full name and the confirmation reference number they provide
- Request that they email a written cancellation confirmation to your registered email address
- Ask them to confirm the exact date your subscription will terminate
- Thank them and end the call
- Save any confirmation reference number in your records
If you choose to email support
- Locate the current Vegamour support email address on their official website
- Open your email client and compose a new message
- Address it to support at vegamour.com (or the address listed on their site)
- Use the subject line: "Subscription Cancellation Request"
- In the body, write clearly:
- Your full name
- Your registered email address
- Your Vegamour account number or order number
- "I request immediate cancellation of my Vegamour subscription, effective [today's date]. Please confirm cancellation in writing to this email address."
- Send the email
- Expect a response within 24 to 48 hours
- Save this email and the company's reply in a folder labelled "Vegamour Cancellation"
What happens after you cancel Vegamour
Cancellation does not mean immediate termination; understanding the post-cancellation timeline helps you avoid confusion.
The cancellation effective date and your final billing
When you cancel, Vegamour will confirm an "effective cancellation date." This is typically the end of your current billing cycle, not the moment you request cancellation. If your subscription is set to renew on 15 March and you cancel on 10 March, your final charge occurs on 15 March, and the subscription terminates after that charge posts. You will not be charged again after this date. Yafee advises checking your cancellation confirmation email for this exact date to avoid confusion.
Verifying that billing has stopped
One week after your cancellation effective date, log back into your Vegamour account or check your payment method's transaction history. Confirm that no new charge from Vegamour appears. If a charge posts after your confirmed cancellation effective date, this is unauthorized billing, and you have grounds to dispute it with your credit card company or bank.
What to do if Vegamour continues charging you
If you receive a charge from Vegamour after your confirmed cancellation date, contact them immediately via email with your cancellation confirmation reference number and the unwanted charge details. Request an immediate refund. If they refuse or do not respond within 5 business days, contact your bank or credit card issuer and dispute the charge as "unauthorized billing after cancellation." Yafee recommends saving all cancellation confirmation emails before initiating a dispute.
Refund policy and what you can recover
Vegamour's refund terms are fixed and do not change based on customer location or subscription type.
| Refund scenario | Timeframe | Refund amount | Conditions |
|---|---|---|---|
| Full refund (products only) | Within 30 days of purchase | 100% refund minus USD 6.95 handling fee | Item in new or gently used condition; original packaging intact |
| Store credit or exchange | 31 to 90 days after purchase | Full product value as store credit (no cash) | No handling fee deducted for exchanges |
| No refund or credit | After 90 days from purchase | USD 0 | Refund window has closed |
| Subscription cancellation only | Immediately upon request | No pro-rata refund (unless stated in your terms) | Future charges cease; past charges are non-refundable |
| Shipping fees | All timeframes | Non-refundable | Applies to all refunds and cancellations |
When you can request a refund for purchased products
If you received physical Vegamour products and want to return them for a refund, you have 30 days from purchase to request a full refund (minus the USD 6.95 handling fee and original shipping). The item must be in new condition or gently used. Contact Vegamour support with your order number and reason for return. They will provide a return shipping label. Once they receive your return and inspect it, they process the refund to your original payment method within 7 to 10 business days.
Why subscription cancellation does not include a refund
Cancelling a subscription stops future charges but does not entitle you to a refund of fees you have already paid unless you initiated the cancellation within days of your latest charge and your subscription terms explicitly promise a grace period. Most subscription services, including Vegamour, do not offer pro-rata refunds for unused days. Read your original subscription confirmation email to confirm whether any partial refund applies to your specific subscription.
Common mistakes to avoid during cancellation
Cancellation is straightforward, but small errors can leave your subscription active and charges continuing. You are not alone in making these mistakes; thousands of consumers cancel through the wrong channel or skip confirmation steps each month.
Mistake 1: cancelling through the wrong platform
The most common error is cancelling through the wrong system. If you subscribed via Google Play and cancel through your Vegamour web account instead, your Google Play subscription remains active and continues billing. Each subscription platform operates independently. Check your original purchase receipt or the email receipt from Vegamour to confirm which platform holds your subscription, then cancel through that platform only.
Mistake 2: deleting the app instead of cancelling the subscription
Removing the Vegamour app from your phone or device does not cancel your subscription. The subscription persists on Apple's or Google's servers and continues to renew automatically. You must explicitly cancel the subscription through Apple Settings or Google Play, not simply delete the app. After cancellation, you can safely delete the app.
Mistake 3: not saving your cancellation confirmation
Always screenshot your cancellation confirmation page and save the confirmation email Vegamour sends you. If a dispute arises and the company claims you never cancelled, your email and screenshot prove otherwise. Without documentation, your position weakens significantly. Yafee advises storing these documents in a dedicated folder or email label for quick retrieval if needed.
Mistake 4: assuming cancellation is instant
Most cancellations take effect at the end of your current billing cycle, not immediately. If you cancel on 1 March and your billing date is 15 March, you will be charged one more time on 15 March. Your cancellation becomes effective after that final charge posts. Check your confirmation email for the exact effective cancellation date to avoid surprise charges.
Disputing unauthorized charges and escalating to regulators
If Vegamour refuses to cancel or continues charging you after cancellation, you have legal remedies under Singapore law.
Step 1: contact Vegamour directly with evidence
Send a formal email to Vegamour support with the subject "Unauthorized Billing Dispute" and attach your cancellation confirmation email or screenshot. State the facts clearly: "I cancelled my subscription on [date] with confirmation reference [number]. On [date], an unauthorized charge of SGD [amount] posted to my account. I request an immediate refund." Give them 5 business days to respond and refund the charge.
Step 2: dispute the charge with your bank or payment provider
If Vegamour does not refund the unauthorized charge within 5 business days, contact your bank or credit card issuer. Explain that you cancelled a subscription and were charged after cancellation, which constitutes unauthorized billing. Provide your cancellation confirmation email as evidence. Your bank can reverse the charge and mark it as a dispute. Most banks resolve disputes within 30 days.
Step 3: lodge a complaint with CASE or CCCS
If the bank dispute does not resolve the issue or if Vegamour simply refuses to honour your cancellation request, file a formal complaint with the Consumers Association of Singapore (CASE) at case.org.sg or the Competition and Consumer Commission of Singapore (CCCS) at cccs.gov.sg. Attach all documentation: your cancellation confirmation, the unwanted charge, correspondence with Vegamour, and the bank dispute reference number. These regulators investigate violations of the Consumer Protection (Fair Trading) Act and can compel refunds.
Checklist for a safe and documented cancellation
Use this checklist to ensure you complete every step correctly and leave no room for disputes.
| Action | Completed? | Evidence to save |
|---|---|---|
| Identify your subscription platform (web, Apple, or Google) | ☐ | Original purchase receipt or email |
| Locate the correct cancellation method for your platform | ☐ | Link or contact details for chosen method |
| Submit cancellation request | ☐ | Screenshot of confirmation screen |
| Receive and save confirmation email | ☐ | Full email with timestamp and reference number |
| Verify cancellation effective date | ☐ | Note the exact date from confirmation |
| Monitor payment method for unauthorized charges after effective date | ☐ | Bank statement or payment app records |
Summary and next steps with yafee
Cancelling Vegamour is straightforward when you use the correct platform and follow confirmation steps, but mistakes are common and costly. Singapore's Consumer Protection (Fair Trading) Act protects you if the company refuses to cancel or continues billing, with escalation routes through CASE and CCCS if disputes arise. Nevertheless, documentation is your strongest shield: save every confirmation email and screenshot immediately after cancellation.
Your immediate action is to identify which platform holds your Vegamour subscription (web, Apple, or Google), then follow the platform-specific steps outlined above. Cancel through that platform only, screenshot your confirmation, and monitor your payment method for one week after your effective cancellation date. If an unauthorized charge posts after that date, contact Vegamour with your confirmation reference number, then escalate to your bank if they refuse to refund.
Yafee has assisted thousands of Singapore consumers in cancelling subscriptions and recovering refunds from companies that continue unauthorized billing. Our guides cover dozens of international and local services, all grounded in Singapore consumer law. If you need additional support navigating your cancellation or understanding your rights under the Consumer Protection (Fair Trading) Act, visit Yafee at yafee.com. We provide free, clear, legal guidance to help you cancel with confidence and protect your money. Yafee is your trusted partner when companies make cancellation deliberately complicated.