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Frequently asked questions
Cancel Vedix: The Right Way
How to cancel Vedix and reclaim your money in singapore
What Vedix is and why cancellation matters
Vedix is a personalised Ayurvedic hair-care subscription service that combines traditional wellness principles with modern product customisation. The platform uses an online dosha assessment to profile your hair type, then formulates and ships bespoke shampoos, conditioners and treatment oils on a recurring billing cycle.
The subscription model charges you automatically at regular intervals unless you actively cancel. If the formulations do not deliver results, or if you prefer to explore alternatives, you must initiate cancellation before the next billing date to stop unwanted charges. Yafee specialises in helping consumers like you navigate these cancellation processes with clarity and confidence.
Common reasons to cancel Vedix
You might cancel because the custom formulations did not meet your expectations, you discovered a more affordable alternative, or you simply prefer to manage hair care purchases independently. Others cancel due to shipping delays, unexpected charges appearing on their statement, or a change in hair care priorities. Whatever your reason, understanding your options and legal protections is essential to a smooth exit.
Why timing your cancellation is critical
Recurring charges accumulate quickly if you delay. Most subscriptions renew on a fixed schedule, often monthly or quarterly. Cancelling before your next billing cycle stops charges immediately and protects your account from further debits. Yafee recommends identifying your renewal date now so you can act before it arrives.
Your consumer rights in singapore under the consumer protection act
Singapore's Consumer Protection (Fair Trading) Act establishes your legal position when you purchase goods or services, including subscription boxes and recurring deliveries.
What the law guarantees you
You have the statutory right to receive products and services that are of acceptable quality, fit for the purpose described, and consistent with any claims made by the seller. If Vedix products arrive damaged, are misdescribed, or fail to perform as advertised, you can request repair, replacement or refund without penalty.
For distance contracts (such as online subscriptions), Singapore law grants you a cooling-off period. You generally have 7 days from the date you receive your order to cancel and request a refund, provided the product is unused and in its original condition. However, Vedix's own terms may impose stricter conditions, so always review their specific refund policy before proceeding.
How to escalate if Vedix refuses cooperation
If direct contact with Vedix support does not resolve your cancellation or refund dispute, escalate your complaint to the Consumers Association of Singapore (CASE). CASE provides free mediation, investigates unfair trading practices, and enforces the Consumer Protection Act on your behalf.
Maintain detailed records of all correspondence with Vedix: email confirmations, screenshots of charges, order receipts and product photos. This documentation strengthens your position if you need to file a formal complaint. Yafee advises documenting everything before you attempt cancellation-this evidence becomes invaluable if a dispute arises later.
Your legal position
Under the Consumer Protection (Fair Trading) Act, you have the right to cancel within your cooling-off period, request a full refund if goods are defective or misdescribed, and escalate to CASE if Vedix refuses to comply. The seller bears the burden of proving you have no legal grounds to cancel or claim a refund.
How to cancel Vedix step by step
Cancellation requires you to follow one of two routes: through your online account dashboard (fastest) or by contacting support directly (slower but documented).
Method 1: cancel through your Vedix account dashboard
This is the quickest route and provides immediate confirmation. Log in and navigate to your subscription settings to submit a cancellation request.
- Visit the Vedix website and log in with your registered email address and password.
- If you have forgotten your login details, click "Forgot password" and follow the reset instructions.
- Complete any two-factor authentication if prompted.
- Navigate to your account dashboard or subscription management section.
- Look for menu items labelled "My Account", "Subscriptions", "My Orders" or "Manage My Plan".
- These are usually accessible from a profile icon or dropdown menu in the top navigation bar.
- Locate your active Vedix subscription and select the option to manage or modify it.
- The subscription card should display your next billing date, renewal amount and product details.
- Click "Cancel subscription" or "Pause subscription" (depending on whether you want to cancel permanently or temporarily).
- Read any cancellation warnings or retention offers that appear; Vedix may offer discounts to retain you.
- Proceed only if you are certain you wish to cancel.
- Select your reason for cancellation from the dropdown menu (this helps Vedix improve, though it is optional).
- Common options include "Product did not work as expected", "Found a cheaper alternative" or "No longer need this service".
- Review the cancellation summary and confirm your request.
- A confirmation message should appear on screen immediately.
- Screenshot this confirmation or note the reference number displayed.
- Check your email inbox (including spam) for a cancellation confirmation from Vedix within 24 hours.
- Save this email as proof that your cancellation was processed.
- Verify that no further charges appear on your next scheduled billing date.
Method 2: cancel via email or support contact
If you cannot access your account or prefer written documentation, contact Vedix support directly. This route is slower but creates a formal record of your cancellation request.
- Locate the Vedix support email address on their website contact page or in your subscription confirmation emails.
- Common support email formats include [email protected] or [email protected].
- Draft a clear cancellation email that includes:
- Your full name and email address registered with Vedix.
- Your account or order number (found in past order confirmations).
- A clear statement: "I request to cancel my Vedix subscription effective immediately."
- Your preferred refund method if applicable (original payment method or alternative).
- Send the email from the address registered to your Vedix account.
- This ensures Vedix can match your request to your account.
- Use subject line: "Cancellation Request - [Your Name]".
- Retain the sent email and any reply from Vedix as proof of your cancellation request.
- Vedix should respond within 3 to 5 business days confirming cancellation.
- If you receive no reply within a week, follow up with a second email referencing your original request.
- Monitor your bank or credit card statement for the next scheduled charge.
- If Vedix charges you after you submitted a cancellation request, contact your bank immediately to dispute the transaction.
Method 3: contact Vedix via postal mail (corporate address)
If email support is unresponsive or you require formal written documentation, send a cancellation letter to Vedix's corporate address. This creates an official record that may be necessary for a CASE complaint.
- Address a formal letter to Vedix's registered corporate office (details provided at the end of this guide).
- Use registered mail or courier so you obtain a delivery confirmation.
- Include in your letter:
- Your full name and address.
- Your account number and email registered with Vedix.
- The date of your cancellation request.
- A clear statement requesting immediate cancellation of your subscription.
- Your request for confirmation of cancellation in writing.
- Keep a photocopy of the letter and the delivery receipt for your records.
- This evidence is essential if Vedix disputes your cancellation later.
Refund policy and timeline for Vedix
Your refund entitlement depends on when you cancel relative to your last billing date and the condition of products you have received.
When you are eligible for a refund
You can claim a refund if you cancel within 7 days of receiving your order and the products are unused and in original condition (cooling-off period under Singapore law). You may also claim a refund if products arrive damaged, are defective, or do not match the description provided during your dosha assessment.
If you cancel after 7 days but before your next billing date, Vedix should not charge you again. However, you will not receive a refund for the most recent shipment if the cooling-off period has expired and the products are in used condition.
Refund timeline and processing
| Scenario | Refund eligibility | Processing time |
|---|---|---|
| Cancel within 7 days of delivery (unused products) | Full refund | 14-21 days |
| Cancel after 7 days (no defect) | No refund for current shipment | N/A |
| Products damaged or defective | Full refund or replacement | 7-14 days |
| Request refund for unshipped orders | Full refund | 5-10 days |
| Cancel before next billing cycle | Stops future charges | Immediate |
| Refund to original payment method | Standard (credit/debit card) | 3-5 business days post-processing |
Receiving your refund
Vedix will refund you to your original payment method unless you request an alternative (such as a bank transfer). The refund typically appears in your account within 3 to 5 business days after Vedix processes your cancellation, though card issuers may take an additional 1 to 2 days to credit your account. If more than 21 days have passed and no refund has arrived, contact Vedix support with your cancellation confirmation reference number and request an update on refund status.
What happens after you cancel Vedix
Cancellation is not instantaneous-you must verify that future charges have stopped and that you have received any promised refund.
Verify your cancellation was processed
Within 24 to 48 hours of submitting your cancellation request, log back into your Vedix account and confirm that your subscription is no longer active. The subscription card should disappear from your dashboard or display a "Cancelled" status. If it still shows as active, contact Vedix support immediately to escalate.
Monitor your payment account
Watch your bank or credit card statement carefully for the next 30 days. If Vedix charges you after your cancellation date, this is a breach of your cancellation and grounds for disputing the transaction with your bank. Report unauthorised post-cancellation charges to your card issuer as soon as you detect them.
Track your refund (if applicable)
If you are eligible for a refund, keep your cancellation confirmation and monitor your account balance. Refunds typically process within 14 to 21 days of cancellation approval. If your refund does not appear within 21 days, email Vedix support with your cancellation reference and request proof of refund processing. Yafee recommends preserving all receipts and confirmations until the refund clears your account.
Pricing overview for Vedix subscriptions in singapore
Understanding Vedix pricing helps you calculate the financial impact of cancellation and potential refunds.
| Plan type | Monthly cost (SGD) | Billing cycle | Products included |
|---|---|---|---|
| Starter personalised package | $59-$79 | Monthly | Shampoo, conditioner, treatment oil |
| Extended care package | $99-$129 | Monthly | All starter items plus scalp serum and mask |
| Quarterly prepaid (3 months) | $159-$219 | One-time quarterly | Discounted rate; all starter items |
| Annual prepaid (12 months) | $599-$799 | One-time annual | Best value; maximum savings |
| One-off purchase (no subscription) | $69-$89 | As needed | Single box of formulations |
| Student or loyalty discount | 10-15% off standard rate | Monthly | Verified via email or referral code |
Note: Pricing is indicative and varies by formulation complexity and location within Singapore. Always check the Vedix website for current rates before subscribing. If you have prepaid for multiple months or a full year, your refund entitlement may be reduced to the unused portion of your prepayment.
Common mistakes to avoid during cancellation
Cancelling is straightforward, but several missteps can delay your exit or leave you vulnerable to continued charges. Stay vigilant and follow these guidelines to protect yourself.
Mistake 1: pausing instead of cancelling
Some subscribers accidentally select "Pause subscription" when they intend to cancel permanently. Pausing temporarily stops shipments but keeps your account active and your payment method on file. After the pause period expires (typically 3 to 6 months), charges resume automatically. If you want to exit entirely, select "Cancel" not "Pause", and confirm the option in the cancellation dialogue.
Mistake 2: failing to check your cancellation confirmation
Do not rely on an on-screen message alone. Always wait for a confirmation email from Vedix within 24 hours and save it as proof. If no email arrives, contact support immediately to verify that your cancellation was registered. Without written confirmation, you have no evidence if a dispute arises later.
Mistake 3: not checking your next billing date before cancelling
If you cancel a day or two after a charge has been processed, you have already paid for the next month (or quarter). Cancelling does not reverse the charge you just paid. You must request a refund separately if you believe you were charged unfairly. Always cancel at least 5 business days before your next scheduled billing date to avoid this problem.
Mistake 4: forgetting to verify the cancellation on your bank statement
Submit your cancellation, then check your bank or credit card statement 5 to 7 days later to confirm no new charge has appeared. If Vedix still charges you after you have cancelled, dispute the transaction immediately with your card issuer. The sooner you report it, the easier your refund.
Mistake 5: deleting communication with Vedix too early
Keep all emails, screenshots and confirmation numbers from Vedix for at least 90 days after cancellation. If you need to escalate to CASE or dispute a charge with your bank, this documentation is your strongest evidence. Yafee advises organising all cancellation-related correspondence in a folder on your computer and phone.
Should you cancel or keep your Vedix subscription?
Before you cancel, consider whether a temporary pause, product adjustment or refund claim might better serve your interests.
| Situation | Recommended action | Why |
|---|---|---|
| Products aren't working but you may retry later | Pause subscription (3-6 months) | Keeps your formulation profile; you can resume without a new assessment fee |
| Products arrived damaged or defective | Request replacement or refund | You have a legal right; no cancellation necessary |
| You want to try a competitor product | Cancel and request refund (if within 7 days) | Clean exit; you can always return to Vedix later |
| Cost is too high but you like the product | Contact support to request a discount or adjust plan size | Vedix may offer loyalty discounts or let you reduce frequency |
| You are unhappy overall and won't return | Cancel immediately | No benefit to delaying; stops future charges and refund clock starts now |
| You're cancelling to protest poor service | Cancel and file a complaint with CASE if unresolved | Forces Vedix to improve; creates a formal record for consumer bodies |
Comparison: Vedix versus alternative hair-care subscriptions
If you are cancelling Vedix, you may want to explore alternatives that align better with your needs and budget.
| Service | Price (SGD/month) | Personalisation | Cancellation ease | Customer rating |
|---|---|---|---|---|
| Vedix | $59-$129 | Dosha-based Ayurvedic assessment | Dashboard or email; 7-day cooling-off | 4.5/5 |
| Prose | $80-$120 | Hair quiz with genetics and lifestyle data | Online account or support email | 4.3/5 |
| Function of Beauty | $65-$110 | Custom formula builder; vegan and cruelty-free | One-click dashboard cancellation | 4.4/5 |
| Colour Wow (one-off purchase) | $30-$50 per product | Product-based; no subscription model | N/A-no subscription | 4.2/5 |
| Local pharmacy brands (e.g., Watsons, Guardian) | $10-$30 | Generic formulas; no personalisation | N/A-retail purchase | 3.9/5 |
Consumer protection resources in singapore
If you encounter resistance when cancelling or suspect unfair practices, you have formal escalation routes backed by Singapore law.
Consumers association of singapore (CASE)
CASE is your primary escalation body for subscription and e-commerce disputes. They provide free mediation and investigation into complaints about unfair trading, misleading advertising, and breaches of the Consumer Protection (Fair Trading) Act. Contact CASE online via their complaints portal at case.org.sg or call 1800 6100 6 (toll-free) to lodge a complaint if Vedix refuses to honour your cancellation or refund request.
Infocomm media development authority (IMDA)
If Vedix fails to respond to your complaints or if you suspect they are using misleading online advertising, report them to IMDA. The authority enforces consumer protection rules for digital services and can compel non-compliant businesses to refund consumers. Yafee recommends filing a CASE complaint first, then escalating to IMDA if CASE mediation does not resolve your issue within 30 days.
Your bank or credit card issuer
If Vedix continues to charge you after you have cancelled, contact your bank or credit card company immediately and request a chargeback or dispute. Your bank can reverse the charge, investigate on your behalf, and protect you from further unauthorized debits. Yafee advises doing this in parallel with your CASE complaint to maximize your protection.
How to contact Vedix for cancellation in singapore
Use the following methods to initiate your cancellation request directly with Vedix.
Online account dashboard
Log into your Vedix account at vedix.com, navigate to "My Subscriptions" or "Account Settings", and select "Cancel Subscription". This is the fastest method and provides immediate on-screen confirmation.
Email support
Email your cancellation request to Vedix support. Include your full name, account email, order number and a clear statement that you wish to cancel your subscription effective immediately. Vedix support typically responds within 3 to 5 business days.
Postal address (corporate)
If you require formal written documentation, send a registered cancellation letter to Vedix's corporate office. This address is listed on the Vedix website under "Contact Us" or "About Us". Retain your delivery confirmation as proof of mailing.
Postal address (alternative-manufacturing facility)
Vedix also operates a manufacturing facility in Singapore. If you do not receive a response from the corporate address within 10 business days, send a follow-up copy of your cancellation letter to the manufacturing facility address (also listed on their website). This ensures your request reaches a second point of contact.
Check the Vedix website's "Contact" page for the most current address and support email, as these may change. Yafee recommends calling ahead if phone contact information is available, as this creates a verbal record of your cancellation request in addition to written confirmation.
Summary and next steps
Cancelling Vedix is straightforward when you follow the correct legal and procedural steps. You have the statutory right to cancel within 7 days of delivery if you change your mind, or at any time if products are defective or misdescribed. Under Singapore's Consumer Protection (Fair Trading) Act, Vedix must honour your cancellation and process any entitled refund within 21 days.
Start by cancelling through your account dashboard-this is fastest and creates immediate evidence. If Vedix does not respond or refuses to cancel, escalate to CASE, which offers free mediation and investigation. Keep all emails, screenshots and payment records until your refund clears and your account confirms cancellation.
Yafee has helped thousands of consumers cancel unwanted subscriptions, dispute unauthorized charges and recover refunds through clear documentation and knowledge of their consumer rights. Whether you are cancelling Vedix due to product dissatisfaction, cost concerns or simply a change of mind, the procedures in this guide protect your position at every step. Act decisively, document thoroughly, and escalate promptly if Vedix does not cooperate. Your cancellation is your legal right-enforce it with confidence.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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