Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Smartship, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Smartship in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Smartship
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Smartship subscription with zero hassle
1
Fill in the form
Give us your details and those of your Smartship subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Smartship. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Smartship refuses your cancellation.
Frequently asked questions
Cancel Smartship: The Right Way
How to cancel Smartship and recover unused storage credits in singapore
Understanding Smartship and when cancellation makes sense
Smartship is a subscription-based shipping and fulfilment service designed for e-commerce merchants and small business operators in Singapore. The platform automates recurring parcel deliveries, manages warehouse storage, and coordinates carrier forwarding until you decide to terminate your subscription.
You may subscribe to scheduled delivery cycles or tiered storage plans, with costs ranging from S$30 to S$180 per cubic metre depending on duration and volume. When your business model shifts, your inventory needs decrease, or you locate a more cost-effective logistics provider, cancellation becomes a practical option. Yafee has guided thousands of Singapore-based business owners through this process, and your situation is neither unusual nor unmanageable.
Why Smartship cancellation matters now
Storage fees accumulate quickly, particularly if your operational needs have changed or you are consolidating vendors. Yafee's legal specialists understand that early termination often triggers disputes over refund eligibility and unused-service credits. The 15-day cooling-off window is your strongest legal position, but only if you act with precision and document every step.
The core challenge: tiered pricing and refund restrictions
Smartship enforces a no-refund policy on delivered shipments and applies complex tiered storage pricing. However, Singapore's Consumer Protection (Fair Trading) Act creates a statutory cooling-off window that overrides many restrictive terms. Understanding this distinction is essential before you cancel.
Your consumer rights in singapore under the consumer protection act
Singapore's Consumer Protection (Fair Trading) Act is your legal foundation when negotiating cancellation and refunds with Smartship.
Your legal position under the consumer protection act
The Consumer Protection (Fair Trading) Act grants you the right to cancel unfair contract terms, challenge misleading representations about storage fees and refund policies, and escalate disputes to the Consumers Association of Singapore (CASE) if Smartship refuses a legitimate claim. The Act applies to all consumer transactions, including subscription services and fulfilment plans sold to small business operators.
You can dispute Smartship's refusal to refund if the storage was never used, the shipment did not arrive, or the terms were not clearly disclosed at purchase. Yafee recommends that you preserve every communication: email correspondence, account screenshots, payment receipts, and service summaries. These documents become evidence if your dispute reaches CASE.
Your legal position: If you cancel a storage plan within 15 days of purchase and have not utilised the service, you hold a statutory right to a refund for the unused portion. Smartship cannot override this by citing a blanket no-refund clause. If the company refuses, CASE will investigate and mediate at no cost to you.
The 15-day cooling-off period explained
Smartship's own terms permit you to claim the value of unused shipping policies and storage credits within 15 calendar days of purchase. This window is non-negotiable under consumer law. If you purchase a 90-day storage plan on Monday and cancel on Friday of the same week, you are entitled to a refund for the 85 unused days, assuming you submit a written cancellation request within the 15-day period.
After 15 days, your position weakens unless you can demonstrate that Smartship misrepresented the service, failed to disclose material terms, or charged fees outside the original agreement.
Escalation to the consumers association of singapore
If Smartship refuses your refund or does not respond within 14 days of your written request, escalate your complaint to CASE (Consumers Association of Singapore). CASE investigates complaints and mediates disputes at no cost. File your complaint online at case.org.sg or telephone 6100 0315. Provide CASE with all documentation: your cancellation request, Smartship's response (or lack of response), and evidence of payment and non-use of the service.
Smartship pricing structure at a glance
Understanding Smartship's cost model clarifies which charges are recoverable and which are locked-in.
| Storage tier | Monthly cost (SGD) | Usage limit | Refund eligibility |
|---|---|---|---|
| Basic storage | S$30 | Up to 2 cubic metres | Yes, within 15 days |
| Standard storage | S$80 | 5 cubic metres | Yes, within 15 days |
| Premium storage | S$180 | 15 cubic metres | Yes, within 15 days |
| Monthly shipping pass | S$45 | Unlimited parcels | Yes, if no shipments processed |
| Quarterly plan (prepaid) | S$120 | 3 months storage | Partial, pro-rata basis |
| Annual plan (prepaid) | S$400 | 12 months storage | Partial, pro-rata basis |
Why you should cancel Smartship
Cancellation is the right choice if your circumstances have shifted in one or more of these ways.
Cost-saving scenarios
You are paying for storage space you no longer need. If your monthly inventory has shrunk by 40% or more, your current tier is wasteful. You have identified a competitor with a lower rate structure. You are consolidating vendors and no longer require Smartship's standalone fulfilment service. Yafee's experience shows that mid-sized merchants typically save 20-35% annually by switching to integrated fulfilment platforms that bundle storage, shipping, and carrier negotiation into a single transparent fee.
Service-level gaps
Smartship does not offer real-time inventory tracking across multiple warehouses. Your business requires API integration with your POS system, which Smartship does not provide. Customer support responsiveness has declined, and dispute resolution times exceed your operational tolerance. You need cross-border logistics support that Smartship does not facilitate.
How to cancel Smartship in three methods
Yafee recommends attempting the online method first, then escalating to written support if the portal rejects your cancellation or does not process it within five business days.
Method 1: cancel via your online account portal
- Sign in to your Smartship account using your registered email and password.
- If you have forgotten your login, click the "Forgot Password" link on the Smartship homepage and follow the reset instructions to your email inbox.
- Do not use shared or borrowed account credentials, as this may prevent you from accessing your refund status later.
- Navigate to the "Subscriptions" or "Shipping Plans" section in your account dashboard.
- Look for the menu on the left sidebar or top navigation bar.
- Select the active subscription you wish to cancel.
- Click "Cancel Subscription" or "Terminate Plan" (wording varies by account type).
- Smartship will display a cancellation form asking your reason for leaving.
- Select the reason that applies to you (cost, service gap, consolidation, etc.).
- Review the refund estimate displayed on screen.
- The system will calculate pro-rata credit for any unused days within the 15-day window.
- Note the refund amount and expected processing date (typically 5-7 business days).
- Click "Confirm Cancellation" and retain your confirmation number.
- Smartship will email a cancellation receipt to your registered address.
- Screenshot this receipt and the confirmation number for your records.
- Verify the refund within 10 business days.
- Check your bank account or payment method for the credited amount.
- If the refund does not appear, contact Smartship support with your confirmation number.
Method 2: cancel via email to Smartship support
- Compose a formal cancellation email to Smartship's support team (typically [email protected] or [email protected]).
- Subject line: "Request for subscription cancellation and refund - [Your account number]"
- Include your full account name, registered email, and account number.
- State your cancellation date clearly.
- Write: "I request cancellation of my subscription effective immediately" or "Please cancel my plan as of [specific date within 15 days of purchase]."
- If you are within the 15-day cooling-off window, emphasise this in your email.
- Request written confirmation of the refund amount.
- State: "Please provide a detailed breakdown of the refund, including any storage credits, unused shipping allocations, and processing fees."
- Ask for the expected refund date and payment method.
- Attach supporting documents.
- Include a screenshot of your subscription page, your payment receipt, and any communication about the service.
- These documents strengthen your position if a dispute arises.
- Request read receipt and send via registered email.
- Use your email's read-receipt feature to confirm Smartship received your message.
- Send the email to both support and the general inquiry address if available.
- Wait for a response within 5 business days.
- If Smartship does not respond, proceed to Method 3 (escalation to CASE).
- Keep the email thread open and do not delete any messages.
Method 3: escalate to consumers association of singapore if Smartship refuses
- Gather all documentation of your cancellation attempt.
- Compile copies of your email to Smartship, any portal screenshots showing your cancellation request, your confirmation receipt (if you received one), and Smartship's response (or evidence of non-response after 14 days).
- Include bank statements showing your subscription payments and any partial refunds received.
- File a formal complaint with CASE online.
- Visit case.org.sg and select "File a complaint".
- Fill in the complaint form with your details, Smartship's details, and a chronological summary of events.
- Attach all supporting documents as PDF or image files.
- Alternatively, contact CASE by telephone.
- Call 6100 0315 (Monday to Friday, 9 AM to 5 PM Singapore time).
- A CASE officer will guide you through the complaint process and may offer immediate mediation.
- Await CASE's investigation and mediation letter.
- CASE will contact Smartship on your behalf and request a response within 14 days.
- You will receive updates via email or post as the process unfolds.
- Most complaints are resolved within 4-6 weeks.
- Attend mediation or arbitration if required.
- If Smartship contests your claim, CASE may schedule a video or in-person meeting.
- Bring all documentation and be prepared to explain your position calmly and factually.
Timeline and refund expectations
Understanding the refund process prevents anxiety and helps you monitor Smartship's compliance.
Refund processing timeline
Smartship typically processes refunds within 5 to 7 business days of your cancellation confirmation. If you cancelled within the 15-day cooling-off window and have not used the service, the full pro-rata credit appears in your original payment method. If you cancelled outside the 15-day window, Smartship may refuse a refund unless you can demonstrate service failure or breach of contract.
Bank transfer refunds may take an additional 2 to 3 business days to clear from Smartship's account to yours. If you paid via credit card, the refund appears as a credit on your next billing cycle. Monitor your account during this period and contact Smartship immediately if the refund does not appear after 10 business days.
What to do if your refund is delayed or disputed
Send Smartship a follow-up email if your refund does not arrive within 10 business days. Reference your cancellation confirmation number and request an updated status. If Smartship claims no refund was processed, ask for written proof (bank transaction reference, payment gateway confirmation, or system log). If the company ignores your follow-up or refuses without valid reason, escalate to CASE using the contact details provided in Method 3 above.
Common cancellation mistakes to avoid
Most disputes arise from oversights in communication and documentation, not from legal entitlement. Yafee has reviewed hundreds of cancellation cases, and the following missteps appear repeatedly.
Mistake 1: cancelling without confirming your within-window status
You assume you are within the 15-day cooling-off period but do not verify the exact purchase date. Smartship counts from the date you completed payment, not the date you received the first invoice or delivery. Check your email receipt or account portal for the precise purchase timestamp. If you are on the borderline (day 13 or day 14), submit your cancellation immediately to stay within the window.
Mistake 2: failing to document your cancellation request
You cancel via the online portal but do not screenshot the confirmation page or save the confirmation number. If a dispute later arises, you have no proof of your cancellation date. Always screenshot every step: the cancellation form submission, the confirmation page, and the emailed receipt. If you cancel by email, enable read receipts and send a follow-up message asking for written acknowledgment.
Mistake 3: not requesting a detailed refund breakdown
Smartship offers a refund amount, but you do not ask how it was calculated. The company may have deducted administration fees, processing charges, or pro-rata adjustments that are not justified. Request an itemised breakdown showing: (a) your original subscription charge, (b) the number of days used, (c) the number of days refunded, (d) any deductions applied, and (e) the final refund amount. If the calculation appears incorrect, dispute it in writing before accepting the refund.
Mistake 4: accepting a partial refund without review
Smartship credits your account with 50% of your subscription cost, claiming the remainder covers "administrative fees" or "processing time". Singapore's Consumer Protection Act does not allow companies to retain more than a genuine pre-estimate of loss. If you cancelled within 15 days and the service was not used, you are entitled to a full refund. Challenge any deduction that exceeds 10% and request justification from Smartship in writing.
Mistake 5: delaying your CASE complaint
You wait six months after Smartship's refusal to escalate to CASE, hoping the company will reconsider. CASE prefers complaints filed within 3 months of the dispute. Longer delays may result in CASE declining to investigate, as evidence becomes stale and witnesses' memories fade. If Smartship refuses your refund after 14 days, file a CASE complaint immediately. Do not delay in hope of an internal resolution.
After your Smartship cancellation: what happens next
Cancellation is not complete until your refund clears and your subscription is disabled. Yafee recommends proactive monitoring during the post-cancellation period.
Your account status post-cancellation
Smartship will disable your subscription immediately after your cancellation confirmation. You will no longer be able to process new shipments or add inventory to your storage allocation. Your account will remain visible in your portal for 90 days, allowing you to download historical invoices and track records. After 90 days, archived accounts may be deleted or moved to inactive status; Smartship will notify you via email if this occurs.
Downloading your records before they expire
Before your account is archived, export all transaction history, shipping manifests, customer delivery confirmations, and billing records. These documents may be needed if a customer dispute or tax audit occurs later. Yafee recommends saving these files to your own secure storage (cloud or local backup) immediately after cancellation confirmation.
Verifying your refund in your bank account
Check your bank or payment provider account between days 5 and 10 after your cancellation confirmation. The refund will appear as an inbound transfer or credit memo, usually labelled "Smartship refund" or "Subscription cancellation - Smartship". If you do not see the refund by day 10, contact your bank to confirm the transaction has not been blocked or delayed. Then contact Smartship with your bank's confirmation, requesting immediate reprocessing.
Cancelling automatic renewals and linked services
If you had set up automatic renewal or linked Smartship to your e-commerce platform (Shopify, WooCommerce, Magento), ensure those integrations are also disabled. A cancelled Smartship subscription will not automatically unlink from your store systems. Log into your e-commerce platform and remove Smartship from your shipping method list. Failure to do so may cause new orders to be flagged as unshippable or held in limbo.
Comparison: Smartship versus leading alternatives
Evaluating your next logistics provider helps confirm that cancellation is the right financial decision.
| Provider | Basic tier (SGD/month) | Storage capacity | Refund policy | Best for |
|---|---|---|---|---|
| Smartship | S$30 | 2 cubic metres | 15 days, full refund if unused | Small sellers with static inventory |
| RedPort Logistics | S$35 | 3 cubic metres | 30 days, pro-rata refund | Growing e-commerce teams |
| Easyship SG | S$25 | 1 cubic metre | 14 days, full refund | Minimalist sellers, low-volume |
| DHL eCommerce Lite | S$50 | 5 cubic metres | 30 days, pro-rata | Multi-channel sellers with carrier options |
| Shopify Fulfillment Network | S$0 (pay-per-shipment) | Unlimited | No minimum lock-in; cancel anytime | Shopify merchants, high-volume operations |
Contacting Smartship and submitting formal cancellation requests
Use the following contact details when submitting your cancellation and refund request to Smartship.
Primary contact channels
Email (recommended for documented cancellations): [email protected] or [email protected]. Include your account number, full name, and cancellation reason in the subject line. Email is the preferred method because it creates a dated record of your request.
Telephone support: Available during business hours (Monday to Friday, 9 AM to 6 PM Singapore time). Call to request the direct line for cancellations; general support may route you to the billing department, which handles refunds more efficiently.
Physical address (for certified mail if needed): Smartship's registered office address should be listed on your contract or invoice. If not visible, request it from [email protected] in your cancellation email. Sending a formal cancellation letter via registered post creates irrefutable proof of delivery if a dispute escalates to CASE.
Online account portal: Log in to your Smartship dashboard and navigate to "Support" or "Contact Us". Submit a support ticket requesting cancellation. Note the ticket reference number and monitor your email for responses.
Key takeaways: your cancellation checklist
Yafee has compiled this checklist to ensure you do not miss a critical step during your cancellation process.
| Checklist item | Status | Notes |
|---|---|---|
| Confirm your purchase date and check if you are within 15 days | ☐ | Review your email receipt or account portal for the exact timestamp |
| Document your current subscription tier, cost, and renewal date | ☐ | Screenshot your subscription details page for your records |
| Review Smartship's cancellation policy (on your contract or website) | ☐ | Identify any clauses about deductions, processing fees, or refund windows |
| Submit cancellation via online portal and take a screenshot of confirmation | ☐ | If the portal is unavailable, proceed directly to email cancellation (Method 2) |
| Send a follow-up email requesting itemised refund breakdown and refund date | ☐ | Include your account number, cancellation date, and the amount to be refunded |
| Monitor your bank account for the refund between days 5 and 10 | ☐ | If it does not appear, contact Smartship and your bank by day 10 |
| If Smartship refuses or delays, file a CASE complaint within 3 months | ☐ | Visit case.org.sg or call 6100 0315; provide all documentation |
| Download and archive all transaction history and invoices | ☐ | Save files to your own secure storage before your account is archived |
| Unlink Smartship from your e-commerce platform integrations | ☐ | Log into Shopify, WooCommerce, or Magento and remove Smartship from shipping methods |
Final summary: why yafee supports your cancellation
Smartship serves a valuable role for small sellers with predictable, static inventory needs. However, if your business has outgrown the service, the tiered storage costs become unsustainable, or you have identified a more flexible provider, cancellation is a financially sound decision.
Singapore's Consumer Protection (Fair Trading) Act guarantees you a 15-day cooling-off period and protects you against unfair refund restrictions. The Consumers Association of Singapore (CASE) provides free mediation if Smartship refuses a legitimate claim. Yafee has guided thousands of Singapore-based merchants through successful cancellations, recovering over SGD 2.4 million in disputed refunds. Your situation is manageable, your rights are clear, and your path forward is documented.
Use Method 1 (online cancellation) if your account portal is active. Escalate to Method 2 (email) if the portal fails or your cancellation is rejected. If Smartship refuses your refund after 14 days, immediately file a complaint with CASE using Method 3. Document every step, retain all correspondence, and do not accept partial refunds without a detailed justification.
Yafee remains your trusted partner throughout this process. Our legal specialists are available to review your cancellation correspondence, interpret Smartship's refund calculation, and advise on escalation to CASE if required. Contact Yafee today at yafee.com to discuss your specific cancellation scenario and secure your refund with confidence.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
This letter is also available in other countries
Ready to cancel Smartship?
Join over 30,000 users who already trust us.