Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Lumen, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Lumen in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Lumen
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Lumen subscription with zero hassle
1
Fill in the form
Give us your details and those of your Lumen subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Lumen. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Lumen refuses your cancellation.
Frequently asked questions
Cancel Lumen: The Right Way to Protect Your Rights
How to cancel your Lumen subscription in singapore and reclaim your money
Understanding Lumen and your subscription commitment
Lumen is a handheld metabolic health device that pairs with a premium mobile app to analyze your breath and determine whether your body is burning fat or carbohydrates. You purchase the device once, typically as part of a bundled package that includes an initial subscription period, then decide whether to renew your premium membership on a monthly or annual basis.
If you've decided that Lumen no longer supports your wellness objectives or fits your budget, you have clear legal pathways to cancel without penalty. Yafee has compiled this comprehensive guide to help you navigate the cancellation process, understand your consumer rights under Singapore law, and avoid common pitfalls that trap users into unwanted renewals.
Who should consider cancelling Lumen
You might cancel if the app's personalized insights no longer match your health needs, if you've achieved your fitness goals and no longer require coaching, if the subscription cost no longer aligns with your budget, or if the free tier of the app meets your current requirements. Some users find that after the initial premium period, the free version delivers sufficient functionality without ongoing charges.
What remains yours after cancellation
Cancelling your Lumen subscription does not affect your device ownership. You own the physical hardware permanently and retain access to the free app features indefinitely. Your historical metabolism data and past insights remain stored on the device itself, ensuring you never lose your health records even if you discontinue premium access.
Lumen subscription plans and pricing in singapore
Your subscription tier determines which cancellation process applies to you and whether you qualify for a refund based on your purchase date and payment method.
| Plan name | Price (SGD) | Billing cycle | What's included |
|---|---|---|---|
| Metabolism Transformation bundle | S$410.00 | One-off device plus 12 months premium | Lumen device, 12 months premium app access, personalized nutrition plans, AI coaching, full feature set |
| Monthly premium renewal | S$14.99 | Month-to-month after initial period | Full app features, personalized meal plans, daily coaching, metabolism insights |
| Annual premium renewal | S$119.99 | Year-to-year after initial period | All premium features, discounted rate compared to monthly billing |
| Free app tier | Free | Ongoing access | Basic metabolism measurements, limited insights, no personalized coaching |
If you purchased through an authorized retailer in Singapore, your pricing may differ. Always verify your most recent receipt or billing statement to confirm your exact plan and next renewal date.
Your consumer protection rights in singapore
Singapore's Consumer Protection (Fair Trading) Act establishes your legal foundation for cancellation and empowers you to escalate disputes if Lumen resists your request.
Protections that apply to your subscription
Under the Consumer Protection (Fair Trading) Act, service providers including Lumen must not engage in unfair, misleading, or unconscionable conduct. This means the company cannot hide cancellation mechanisms, impose undisclosed fees, or make the cancellation process unreasonably burdensome. If Lumen violates these obligations, you have legal remedies available.
You also retain the right to receive accurate information about your subscription terms before purchase. If Lumen's terms were ambiguous or if you were misled about features, billing frequency, or auto-renewal policies, you may qualify for a refund regardless of any printed non-refundable clause. The law prioritizes consumer protection over standard commercial terms when unfair conduct occurs.
Your legal position
You possess the statutory right to cancel any subscription service in Singapore without penalty if you act within 14 days of initial purchase (under distance selling rules if purchased online). After this window, you may still cancel with immediate effect for subscriptions billed monthly, provided you give notice before the next billing cycle. For annual subscriptions, you can cancel anytime, but must provide written notice at least 30 days before renewal to prevent automatic charging.
How to cancel your Lumen subscription step by step
Yafee recommends following this structured approach to ensure your cancellation is processed correctly and documented for dispute resolution if needed.
Step 1: locate your Lumen account and subscription details
- Open the Lumen mobile app on your smartphone (iOS or Android)
- Navigate to your profile or account settings, typically found at the bottom of the app menu
- Select "Subscription" or "Billing" to view your current plan, renewal date, and payment method
- Take a screenshot of this screen as evidence for your records
- Note the exact date your subscription renews (critical for timing your cancellation)
Step 2: contact Lumen support through the official channels
Lumen provides customer support via email and in-app messaging. Using these documented channels creates a record of your cancellation request, which protects you if the company later claims they never received notice.
- Within the Lumen app, locate the "Help" or "Support" section in the main menu
- Select "Contact us" and choose "Email support" as your method
- Alternatively, visit the Lumen official website and use the contact form to email their support team directly
- Compose a clear cancellation email that includes your full name, email address associated with your account, and your user ID (found in your account settings)
- In the subject line, write: "Subscription Cancellation Request - [Your Name]"
- In the body, state: "I request immediate cancellation of my Lumen subscription effective today. I do not wish to renew, and I request confirmation of cancellation within 48 hours."
- Send the email and retain the confirmation or receipt number if provided
Step 3: disable auto-renewal in your payment method settings
Even after requesting cancellation, you must also remove Lumen from your payment method to prevent accidental charges if the company does not process your request promptly.
- Open your credit card company's app or your online banking portal
- Navigate to "Recurring payments" or "Subscriptions" in the settings
- Locate Lumen and select "Remove subscription" or "Cancel recurring payment"
- Confirm the removal and take a screenshot as proof
- Alternatively, if you used a third-party payment service (Apple Pay, Google Play, or Samsung Pay), remove Lumen through that app's subscription settings instead
Step 4: await written confirmation from Lumen
- Monitor your email (including spam folders) for a cancellation confirmation from Lumen support
- Lumen typically confirms cancellation within 2 to 5 business days
- Save this confirmation email permanently as your proof of cancellation
- If you do not receive confirmation within 7 days, send a follow-up email referencing your original request and requesting explicit acknowledgment
Step 5: verify cancellation on your next billing cycle
- On the date your subscription was scheduled to renew, check your bank statement and email for any charges
- If no charge appears, cancellation was successful
- Log back into the Lumen app to confirm your account shows "No active subscription" or downgraded to the free tier
- If you were charged after cancellation, immediately dispute the transaction with your bank (see refund section below)
Refund eligibility and claiming your money back
Lumen's standard refund policy may state that subscriptions are non-refundable once the billing period begins, but Singapore law provides overrides in specific circumstances.
When you qualify for a refund
You have the right to a full refund if you cancel within 14 calendar days of your initial purchase, provided the service was purchased online or through distance communication. This "cooling-off" period applies to your device and initial subscription bundle, even if Lumen's website claims refunds are non-refundable.
You also qualify for a refund if Lumen failed to provide you with clear, accurate information about auto-renewal terms before charging you, or if your cancellation request was processed but the company continued to bill you without authorization. In these cases, Singapore's Consumer Protection (Fair Trading) Act overrides any printed non-refund clause.
How to request a refund
- Send a separate email to Lumen support with the subject: "Refund Request - [Your Name]"
- State your reason clearly: "I request a full refund of SGD [amount] charged on [date] because [reason]"
- Examples of valid reasons include: (a) within 14 days of original purchase; (b) subscription continued after my cancellation request; (c) I was not informed of auto-renewal terms before purchase
- Attach screenshots of your subscription confirmation, your cancellation request email, and your bank statement showing the charge
- Request a response within 14 days
- If Lumen denies your refund unreasonably, proceed to formal dispute resolution (see escalation section below)
Escalating your dispute if Lumen refuses
If Lumen denies your refund claim or fails to respond within 14 days, the Consumers Association of Singapore (CASE) provides free mediation services. Yafee recommends this route before pursuing legal action, as it is faster and costs nothing.
- Visit the CASE website at www.case.org.sg
- Click "File a Complaint" and complete their online form
- Attach all documentation: cancellation emails, refund requests, bank statements, and correspondence with Lumen
- CASE will contact Lumen on your behalf and attempt mediation
- Most disputes are resolved within 4 to 8 weeks
- If mediation fails and your claim exceeds SGD 10,000, you may pursue claims in the District Court
Common mistakes to avoid during cancellation
Cancelling a subscription can feel straightforward, but small oversights often trap users into extended billing cycles or unresolved disputes. Yafee recommends reviewing these mistakes before you submit your cancellation request.
Relying only on the free app without confirming premium cancellation
Many users downgrade from premium to the free tier and assume their subscription is cancelled. In reality, downgrading and cancelling are separate actions. You must explicitly request cancellation in writing to prevent auto-renewal charges on your next billing date. Always confirm cancellation status in your account settings or via email from the company.
Failing to disable auto-renewal at your payment provider
Even if you email Lumen requesting cancellation, the subscription may remain active in your payment method's system. If Lumen's processing is delayed or fails, your bank will charge you automatically at renewal. Disable the recurring payment in parallel with your cancellation request to create a safety net.
Cancelling too close to your renewal date
If your subscription renews on the 15th and you email Lumen on the 14th, they may not process your request before the automatic charge posts. Yafee recommends cancelling at least 5 business days before your renewal date to allow processing time. Check your subscription end date immediately and plan your cancellation accordingly.
Not documenting your request in writing
Verbal requests or in-app chat messages may not be logged by Lumen's system. Always email your cancellation request to the official support address and retain the email address you sent it to. This creates evidence if a dispute arises and strengthens your position with CASE or your bank.
Accepting a partial refund when you deserve a full refund
Lumen may offer a pro-rated refund (partial payment for unused days) when you have the legal right to a full refund under the 14-day cooling-off period. Do not accept a reduced refund without confirming with CASE first. Your consumer rights typically entitle you to your full payment back within the statutory window.
What happens after you cancel your subscription
Cancellation is final and immediate, but your device and data remain yours indefinitely. Understanding what you retain and what you lose helps you plan any health-tracking alternatives.
Access to your Lumen device and free features
After cancellation, your Lumen hardware continues to function normally. You retain permanent ownership and can use the device's basic features indefinitely. The free app tier allows you to log breath measurements and view basic metabolic data without premium features. Your historical insights and nutrition data remain stored on the device itself, even if the app connection is interrupted.
Premium features you lose immediately
Cancellation removes your access to AI-powered personalized coaching, detailed meal planning recommendations, and the full analytics dashboard within 24 hours of processing. You can no longer sync advanced insights to external health apps or download detailed metabolism reports. If you have active meal plans saved in the premium version, export or screenshot them before your cancellation takes effect.
Your subscription status in the app
Log into the Lumen app within 48 hours of your cancellation to confirm your account displays "Free tier" or "No active subscription." If the app still shows your premium plan as active, contact Lumen support immediately with your cancellation confirmation email as proof. Most systems update within one business day, but technical delays do occur.
Comparison of cancellation scenarios in singapore
Your next steps depend on when you purchased and which plan you chose. The table below outlines your refund eligibility and required actions.
| Your situation | Refund eligibility | Action required | Timeline |
|---|---|---|---|
| Purchased bundle within 14 days ago | Full refund likely (cooling-off period) | Email cancellation plus refund request immediately | 5-7 business days |
| Monthly subscription, beyond 14 days, before renewal | No refund, but stop future charges | Email cancellation only; ensure payment method is disabled | Effective immediately |
| Annual subscription, charged mid-term | Possible pro-rata refund; escalate to CASE for assessment | Email cancellation and refund request with documentation | 14-30 days if contested |
| Charged after cancellation request sent | Full refund of unauthorized charge plus dispute credit | Contact bank immediately to reverse charge; escalate to CASE | Banking system 5-10 days |
| Misled about auto-renewal at purchase | Full refund of all premiums paid under Consumer Protection Act | Email Lumen with misleading evidence; escalate to CASE | 30-60 days via CASE |
Key documents and checklist before you cancel
Yafee has prepared a cancellation checklist to ensure you have all necessary information and proof before contacting Lumen support.
- Screenshot of your current subscription plan, renewal date, and price within the Lumen app
- Your account email address and user ID (found in account settings)
- Your original purchase receipt or confirmation email from Lumen or the retailer
- Any promotional terms or discounted pricing you received at purchase
- Your payment method details (last four digits of credit card or name of payment app)
- The exact date your subscription is scheduled to renew
- Names and email addresses of any Lumen support agents you have communicated with previously
- A clear record of any prior requests you made to modify or cancel (if applicable)
- Your personal bank statement showing all Lumen charges to date
Gather these documents before you send your first email to Lumen support. Having them ready accelerates the process and strengthens your position if you need to escalate to CASE or your bank.
Contact information for Lumen in singapore
Lumen's Asia Pacific support team operates from a Singapore office address. However, most consumers reach Lumen through email or the in-app support portal rather than postal mail.
Official support channels
You can contact Lumen support through the following methods:
- Email support via the Lumen mobile app (Help > Contact us)
- Official website contact form at www.lumen.me (select your region and choose "Email support")
- Lumen Asia Pacific headquarters: Singapore office details available on their official company directory
Email is your preferred method because it creates a documented record. In-app chat and phone support do not automatically generate proof of your request, which weakens your position if a dispute occurs.
Final steps and your path forward
Cancelling your Lumen subscription is straightforward if you follow the structured process outlined above. Your consumer rights under Singapore's Consumer Protection (Fair Trading) Act protect you from hidden fees, misleading terms, and unreasonable cancellation barriers. Yafee has helped thousands of consumers cancel unwanted subscriptions without penalty by documenting their requests clearly and escalating to CASE when companies refused to honor their obligations.
Start today by reviewing your subscription status within the Lumen app and determining your renewal date. Email your cancellation request to Lumen support immediately, disable auto-renewal at your payment provider in parallel, and retain all confirmation emails. If Lumen disputes your refund claim or fails to cancel your account, escalate to CASE within 12 months of the disputed charge. Yafee remains your trusted resource for navigating subscription cancellations across Singapore's regulated health and wellness marketplace.