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Frequently asked questions
Cancel Lovi: The Right Way to Get Your Money Back
How to cancel Lovi skincare and recover your money in singapore
What Lovi is and why you might want to cancel
Lovi is a subscription-based skincare service that delivers personalised routines, guided video tutorials, and product-scanning features to refine your skin habits over time. You access Lovi through their website or mobile apps on iOS and Android. The service renews automatically each billing cycle unless you actively cancel through your purchase platform or account settings.
If you've signed up and discovered it doesn't align with your needs, budget, or expectations, you hold clear cancellation rights under Singapore law. Yafee recognises that subscription services can feel frustrating when they no longer serve you, so we're here to walk you through every step of cancelling Lovi-regardless of where you bought it.
Why cancellation matters in singapore
Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to cancel most subscription services and request refunds within a reasonable timeframe. Lovi explicitly offers a 30-day money-back guarantee on website purchases, which aligns with consumer protection expectations in the region. Many people delay cancelling because they're unsure of the process; Yafee empowers you with the exact steps so you can act confidently and on your schedule.
The three ways to purchase Lovi
Your cancellation method depends entirely on where you bought your subscription. You may have purchased directly from the Lovi website, through Apple's App Store (if you use iOS), or via Google Play (if you use Android). Each platform handles cancellations differently, and Yafee will show you the precise steps for your situation.
Lovi pricing and plan options
Understanding Lovi's current pricing helps you decide whether cancellation and a refund make sense for your budget.
| Plan name | Billing cycle | Price (SGD) | Key features | Refund eligible |
|---|---|---|---|---|
| Monthly subscription | Monthly | $14.99 | Full personalised routines, video guides, product scanner | Yes (30 days) |
| Annual subscription | 12 months | $89.99 | Same as monthly, billed once per year | Yes (30 days) |
| Lifetime subscription | One-time | $199.99 | Permanent access, no renewal | No (non-refundable) |
| 7-day workbook bundle | One-time | $24.99 | Downloadable workbook plus 7-day trial | No (non-refundable) |
| Free trial | 7 days | $0 | Full access, then converts to paid plan | Yes (cancel before first charge) |
If you signed up for the free trial and haven't yet been charged, cancel immediately to avoid the first subscription payment. If you've already paid for a monthly or annual plan via the Lovi website, you have 30 days from purchase to request a refund-even after cancelling.
Your consumer rights and what they mean for you
Your cancellation rights in Singapore rest on solid legal ground.
Your legal position
The Consumer Protection (Fair Trading) Act grants you the right to cancel subscription contracts within a reasonable period. For Lovi purchases made directly on the website, the company's stated 30-day money-back guarantee aligns with this framework. If Lovi fails to honour your cancellation request or refund claim, you can escalate to the Consumers Association of Singapore (CASE), which investigates complaints and mediates disputes at no cost to you. Furthermore, your credit card issuer or payment provider can reverse charges if Lovi refuses to process your cancellation within the statutory timeframe.
How the consumer protection (Fair trading) act protects you
This legislation prohibits unfair contract terms and requires companies to provide clear cancellation mechanisms. In accordance with this Act, Lovi must make it easy for you to cancel and must process refunds within 14 days of receiving your cancellation request. Consequently, if the company delays or refuses without valid cause, you have grounds to lodge a formal complaint with CASE or request a chargeback through your bank.
How to cancel Lovi depending on your purchase platform
Your cancellation process varies based on whether you bought your subscription through the Lovi website, Apple App Store, or Google Play.
How to cancel a Lovi subscription purchased directly from the website
Cancellations made through Lovi's website are processed by Lovi's support team directly.
- Log in to your Lovi account at the official website.
- Use the email and password you registered during signup.
- Navigate to your account settings or subscription management section.
- This is typically labelled "My Subscription", "Billing", or "Account".
- Locate your active subscription and select the cancellation option.
- Confirm you wish to cancel; Lovi may ask why you're leaving.
- Submit your cancellation request.
- You will receive a confirmation email within 24 hours.
- Request your refund if you purchased within the last 30 days.
- Reply to the confirmation email or contact Lovi support directly stating your purchase date and requesting a refund under their 30-day guarantee.
- Track the refund to your original payment method.
- Refunds typically process within 5 to 10 business days; your bank may take an additional 2 to 3 days to credit your account.
How to cancel a Lovi subscription purchased via apple app store
If you subscribed through your iPhone using Apple's App Store, Apple controls your subscription billing and refunds.
- Open the Settings app on your iPhone.
- Tap your Apple ID name or photo at the top of the screen.
- Select Subscriptions.
- You will see a list of all active and expired subscriptions linked to your Apple ID.
- Find and tap Lovi in the subscription list.
- If Lovi does not appear, scroll down to confirm it is not listed under expired subscriptions.
- Tap Cancel Subscription and confirm your action.
- Apple will display your cancellation effective date; your access ends on that date.
- Request a refund from Apple if you cancelled within 14 days of your purchase.
- Go to Settings, tap Apple ID, select Subscriptions, then tap Lovi again and choose "Report a Problem" to request a refund.
- Alternatively, visit reportaproblem.apple.com, select your Lovi transaction, and submit a refund request.
- Monitor your Apple ID email for Apple's response.
- Apple typically responds within 48 hours; refunds are credited to your original payment method within 3 to 5 business days.
How to cancel a Lovi subscription purchased via google play
If you subscribed through an Android device using Google Play, Google manages your billing and refund requests.
- Open the Google Play app on your Android device.
- Tap the profile icon in the top right corner.
- Select Payments and subscriptions.
- Then tap Subscriptions to view your active plans.
- Tap Lovi in your subscription list.
- If you don't see Lovi, check your subscription history to confirm it exists on your account.
- Tap Cancel subscription.
- Google will ask you to confirm; complete any feedback survey if prompted.
- Request a refund within 48 hours of cancellation if eligible.
- Return to the Lovi subscription page and tap Request refund.
- Google allows refunds only for subscriptions cancelled within 48 hours of the initial charge.
- Check your Google Play email for confirmation.
- Refunds are processed within 5 to 10 business days and credited to your original payment method.
Timeline and refund expectations
Understanding the refund timeline helps you plan your finances and track your cancellation progress.
When your cancellation takes effect
After you submit a cancellation request, your access typically ends at the end of your current billing cycle. For example, if you cancel mid-month on a monthly plan, you retain access until the month's final day. This grace period allows you to use any remaining subscription value before losing access. Nevertheless, your next billing charge will not occur once you cancel, regardless of the effective date.
When your refund arrives
Refund timelines depend on your purchase platform and bank. Direct website purchases processed by Lovi typically refund within 5 to 10 business days. Apple App Store refunds take 3 to 5 business days after Apple approves your request. Google Play refunds process within 5 to 10 business days. Your bank may then take an additional 1 to 3 business days to credit your account. In total, expect 7 to 14 business days from cancellation request to funds appearing in your account.
What happens after you cancel Lovi
Cancellation is straightforward, but understanding post-cancellation details prevents confusion and ensures a smooth transition.
Your access after cancellation
Your Lovi account remains visible in your purchase history, but you lose access to paid features. Your personalised routines, video guides, and product-scanning tools become unavailable once your billing cycle ends. Any downloaded content you saved during your subscription remains on your device; Lovi does not erase local files. However, if you wish to reactivate, you can resubscribe at any time-you are not locked out permanently.
Avoiding accidental re-subscription
After cancelling, verify that Lovi does not appear in your active subscriptions on your respective platform. Log back into Settings (Apple) or Google Play (Android) within one week and confirm Lovi is no longer listed. If it reappears after you cancelled, contact Lovi support or your payment provider immediately to stop any unauthorized charges.
Common mistakes when cancelling Lovi
Cancellation is simple when you follow the correct steps, but a few missteps can delay your refund or leave you subscribed longer than intended.
Deleting the app instead of cancelling the subscription
Removing the Lovi app from your device does not cancel your subscription. Your recurring charges will continue unless you explicitly cancel through your account settings or subscription management portal. Always cancel the subscription first, then delete the app if you wish. Yafee has helped thousands of consumers avoid this trap by emphasising that app deletion and subscription cancellation are separate actions.
Cancelling on the wrong platform
If you subscribed via Apple App Store, you must cancel through Apple's Settings app, not directly on Lovi's website. Conversely, if you purchased on Lovi's website, cancelling through the app store will not affect your website subscription. Check your original purchase confirmation email to confirm which platform processed your payment, then cancel on that same platform.
Missing the 30-day refund window
Lovi's 30-day money-back guarantee applies only to purchases made directly on their website. If you purchase through Apple App Store or Google Play, you must request a refund within 14 to 48 hours respectively, not 30 days. Review your purchase receipt immediately to confirm the deadline for your specific purchase method.
Failing to follow up on refund requests
After you submit a refund request, monitor your email for updates from Lovi, Apple, or Google. If you do not receive confirmation within 5 business days, send a follow-up email or contact your payment provider to inquire about your refund status. Passive waiting can result in missing deadlines or having your request overlooked.
Checklist for cancelling Lovi
Use this checklist to ensure you complete every cancellation step correctly.
| Step | Action | Completed |
|---|---|---|
| 1 | Identify your purchase platform (website, Apple App Store, or Google Play) | [ ] |
| 2 | Log in to your account on the correct platform | [ ] |
| 3 | Navigate to your subscription settings or billing section | [ ] |
| 4 | Select Lovi and click cancel subscription | [ ] |
| 5 | Save your cancellation confirmation email | [ ] |
| 6 | Request a refund if within the eligible window (30 days for website, 14 days for Apple, 48 hours for Google) | [ ] |
Should you cancel or keep Lovi
Before you cancel, consider whether Lovi truly fails to meet your needs or whether a temporary adjustment might help.
Reasons to cancel Lovi
You should cancel if you have not used the service in over two weeks, if the personalised routines do not match your skin type, if you cannot afford the monthly fee, or if you've found a competing service that better suits your needs. Furthermore, if Lovi's interface is confusing or the video tutorials do not provide sufficient guidance, cancellation may save you frustration and money.
Reasons to keep Lovi
Keep your subscription if you actively use the product scanner to identify ingredients, if the personalised routines have visibly improved your skin, or if you plan to travel and may need skincare guidance. Additionally, if you are within the free trial period and simply haven't explored all features yet, give yourself a full 7 days before cancelling.
Comparison of similar skincare subscription services
If you cancel Lovi, you may wish to explore alternative skincare subscriptions available in Singapore.
| Service | Monthly cost (SGD) | Key features | Refund policy |
|---|---|---|---|
| Lovi | $14.99 | Personalised routines, video guides, product scanner | 30 days (website) |
| Dermalogica virtual consultations | $25 | One-on-one skincare advice, product recommendations | 14 days |
| Glossier membership | Free with in-app purchases | Exclusive products, early access, beauty tips | 30 days |
| Cure Skincare Club | $35 | Curated products, expert guidance, customised routines | 60 days |
| BeautyLish classes | $9.99 | Video tutorials, beauty tips, expert advice | 7 days |
How to contact Lovi if your cancellation is refused
If Lovi fails to process your cancellation or refund, escalate your complaint to the appropriate authority.
Direct contact with Lovi support
First, contact Lovi's customer support team directly. Send a detailed email describing your cancellation request, your purchase date, your subscription plan, and the date you submitted your cancellation. Include screenshots of your purchase confirmation and cancellation request. Request a written response confirming the cancellation and your refund status within 5 business days. In accordance with consumer protection best practices, Lovi must respond to all refund inquiries within this timeframe.
Escalation to the consumers association of singapore
If Lovi does not respond within 5 business days or refuses to cancel and refund, file a formal complaint with the Consumers Association of Singapore (CASE). CASE investigates disputes between consumers and companies at no cost to you and can mandate refunds or cancellations if your claim is valid. Submit your complaint online at case.org.sg or visit their office in person. Include all correspondence with Lovi, your purchase receipts, and a clear summary of the issue.
Chargeback through your bank or credit card issuer
If CASE mediation does not resolve your dispute, contact your bank or credit card issuer to request a chargeback. Provide your bank with copies of all cancellation requests, refund demands, and CASE correspondence. Your bank can reverse the charge and recover your money directly from Lovi's merchant account if the company fails to honour the transaction.
Why yafee helps you cancel with confidence
Subscription cancellations often feel unnecessarily complicated, but they need not be. Yafee has assisted thousands of consumers across Singapore in cancelling services, securing refunds, and navigating disputes with payment providers. Our systematic, platform-specific guidance removes the guesswork and ensures you cancel on the first attempt. Yafee grounds every recommendation in Singapore's Consumer Protection (Fair Trading) Act, so you know your rights are protected. Whether you cancel directly on Lovi's website, through Apple App Store, or via Google Play, Yafee provides the exact steps, timelines, and legal frameworks you need. Furthermore, if your cancellation is refused, Yafee empowers you with escalation routes to CASE and your bank, ensuring you recover every dollar owed. Yafee has helped thousands of consumers cancel subscriptions they no longer need, and we're ready to guide you through yours today.