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Frequently asked questions
Cancel Keranique: Step-by-Step Guide
How to cancel Keranique and reclaim your money in singapore
Understanding Keranique and why cancellation matters to you
Keranique is a United States-based haircare company specialising in products for women experiencing thinning hair, shedding, and hair regrowth concerns. The brand sells topical minoxidil treatments, shampoos, conditioners, dietary supplements, and complete system kits-primarily through its official website and third-party retailers operating in Singapore. If you have enrolled in an auto-ship subscription and now want to stop future charges, you hold clear legal protections under Singapore consumer law. Yafee helps you understand those rights and execute your cancellation with confidence.
Who uses Keranique and typical purchase patterns
Customers purchase Keranique when they experience hair thinning, seek to reduce hair loss, or want a structured regrowth protocol. The brand markets heavily to women looking for visible results within weeks or months. Results vary significantly-genetics, underlying health conditions, medication, and application consistency all influence outcomes. Many Singapore consumers discover after trial that the product does not suit their hair type, causes scalp irritation, or simply does not deliver their expected results.
Common reasons for cancellation
You may want to cancel for several reasons: no visible improvement after the trial period, allergic reactions or scalp sensitivity, unexpected side effects, dissatisfaction with cost, or simply changing your mind about the approach. Under Singapore's Consumer Protection (Fair Trading) Act, your right to cancel is protected regardless of the company's return policy. Yafee has guided thousands of Singapore consumers through this exact situation, and your cancellation is straightforward once you understand the process.
Your consumer rights in singapore when buying from overseas retailers
Singapore law provides you with robust protections when purchasing from international suppliers like Keranique, regardless of where the company operates.
Consumer protection (Fair trading) act and distance selling
The Consumer Protection (Fair Trading) Act (CPFTA) is your statutory foundation. This Act protects Singapore consumers purchasing goods and services from overseas suppliers. For distance transactions-including online purchases, telephone orders, and mail orders-you have the statutory right to cancel your purchase within a reasonable timeframe without penalty, except for return shipping costs you elect to incur.
Keranique advertises a 14-day risk-free trial and a 30-day money-back guarantee. Both exceed Singapore's baseline expectations. However, you do not need to wait for their return window. If Keranique refuses to process your refund fairly or denies your cancellation without reasonable cause, you can invoke the CPFTA to recover your money. This law applies to subscription services, auto-ship plans, and one-off purchases alike.
Your legal position: If Keranique charges you after you request cancellation, or if you request a refund and the company refuses without legitimate reason (such as used products outside a trial period), the CPFTA entitles you to recover those funds plus enforcement costs.
Escalation to the consumers association of singapore (CASE)
If Keranique denies your cancellation request or refund, escalate to the Consumers Association of Singapore (CASE). CASE is the official consumer protection authority in Singapore and mediates disputes between consumers and companies. CASE can request documentation from Keranique, verify your cancellation claim, and pressure the company to refund your money. Their intervention carries regulatory weight and has resolved thousands of disputes involving overseas retailers.
You contact CASE free of charge. They investigate your complaint and attempt mediation before pursuing formal action. If Keranique ignores CASE's recommendation, you retain the right to pursue a Small Claims Tribunal claim in Singapore-a cost-effective court process for consumer disputes under SGD 10,000.
Pricing and plan options for Keranique in singapore
Keranique prices products in US dollars on its official website. You will encounter SGD pricing when purchasing through Singapore retailers and resellers. Below is a breakdown of typical costs:
| Product | Price (SGD) | Billing cycle | Subscription type |
|---|---|---|---|
| Lift and Repair Treatment Spray | S$8.79 | One-time purchase | Single item |
| Hair Regrowth Treatment (1-month supply) | S$40.45 | Monthly auto-ship | Subscription (minoxidil 2%) |
| Hair Regrowth Sprayer (30-day supply) | S$29 | Monthly auto-ship | Subscription (spray format) |
| Complete Hair Revitalizing System | S$49 | Varies (one-time or auto-ship) | Bundle package |
| Hair Strength Shampoo | S$18.50 | One-time or subscription | Single product |
| Biotin Collagen Capsules (dietary supplement) | S$22 | Monthly auto-ship | Subscription supplement |
Auto-ship subscriptions-marked above-renew monthly unless you cancel. Each renewal charges your saved payment method automatically. If you enrolled in auto-ship and now want to halt charges, follow the cancellation steps in the next section. Yafee recommends cancelling immediately if you decide the product is not right for you, as each renewal cycle constitutes a fresh charge and a fresh cancellation obligation.
Why you should cancel now if Keranique is not working for you
Delaying cancellation of an auto-ship subscription costs you money with every renewal. If you enrolled 6 weeks ago and have received two shipments at S$40.45 each but see no benefit, continuing costs you an additional S$40.45 every 30 days. The financial burden compounds quickly, especially if you are simultaneously trying other hair loss solutions.
Reasons to cancel immediately
Cancel now if you experience scalp irritation, allergic reactions, side effects, or disappointment with results. Do not wait for a "perfect" moment or for the product to "work eventually." Your money is protected under consumer law, and Keranique expects cancellations-the process is designed to handle them. Yafee's experience shows that consumers who cancel quickly recover funds faster and avoid additional unwanted charges.
When to give Keranique more time
Hair regrowth treatments typically require 8 to 12 weeks of consistent use to show results. If you are within the first 4 weeks, no visible change is normal. If you have tolerated the product well and simply want to observe longer, continue. However, if you are certain-either because of side effects, cost concerns, or changed circumstances-cancel immediately. Your legal right to cancel does not expire at 30 days; it extends for the duration of your subscription relationship under the CPFTA.
How to cancel your Keranique subscription step by step
Cancellation methods depend on where you purchased. Yafee breaks down each scenario so you execute your cancellation without error.
Step 1: locate your purchase confirmation and account details
Retrieve your order confirmation email from Keranique or the third-party retailer. You will need your:
- Account email address
- Order or subscription number
- Full name and registered address
- Payment method (last four digits of card or PayPal account)
If you cannot find your confirmation email, check your spam or promotions folder. If you ordered through a third-party retailer (such as eBay or ModeSens), open that retailer's app or website and navigate to your order history.
Step 2: choose your cancellation method based on where you purchased
Your cancellation approach varies depending on whether you subscribed directly via Keranique's official website or through a third-party marketplace:
If you purchased directly from keranique's official website
- Visit the Keranique official website and log into your account using your email and password.
- Navigate to "My Account" or "Subscriptions" (exact menu name varies).
- Locate your active auto-ship subscription and select "Manage Subscription" or "Cancel Subscription".
- Review the cancellation terms-Keranique typically confirms you will receive no further charges and offers a brief survey on why you are cancelling.
- Confirm cancellation. Keranique will send a confirmation email within 24 hours.
If you purchased through a third-party retailer (eBay, ModeSens, etc.)
- Log into your account on the third-party platform (eBay, ModeSens, Amazon, etc.).
- Navigate to "My Orders" or "Purchase History".
- Find your Keranique subscription order and select "Manage Subscription" or "View Subscription Details".
- Locate the cancel or "Stop Auto-Renewal" option and confirm.
- The retailer will send confirmation; take a screenshot for your records.
Do not rely solely on the retailer's interface-confirm that Keranique itself has received your cancellation instruction by checking your email inbox within 24 hours. If no confirmation arrives, contact Keranique's customer service directly (see Step 3).
Step 3: contact keranique's customer service to confirm cancellation
If you did not receive a confirmation email after cancelling online, or if the online cancellation failed, contact Keranique directly by:
- Email: Send a written cancellation request to Keranique's customer service email address (found on their website or your invoice). Write: "I request immediate cancellation of my auto-ship subscription under order number [INSERT]. Please confirm cancellation in writing. I do not authorise any further charges."
- Phone: Call Keranique's customer service line during business hours (US-based hours apply; check their website for contact details). Confirm the representative's name and request a confirmation email be sent to you.
- Live chat: Use their website's live chat function (if available) to request cancellation. Take a screenshot of the entire conversation for your records.
In your communication, state clearly: "I cancel my subscription effective immediately and revoke authorisation for any future charges. Please confirm in writing." This language protects you legally under the CPFTA by creating a documented record of your cancellation request.
Step 4: verify your cancellation status within 48 hours
After submitting your cancellation request, wait 48 hours and check the following:
- Confirm your email inbox for a cancellation confirmation from Keranique or the retailer.
- Log back into your account on Keranique's website or the third-party retailer and verify the subscription status now shows "cancelled" or "inactive".
- Save all confirmation emails as evidence.
If 48 hours pass and you see no confirmation, or if your subscription status still shows "active", proceed to Step 5.
Step 5: escalate if Keranique does not confirm cancellation
If Keranique fails to confirm or acknowledge your cancellation within 48 hours, send a formal written notice. Use this template:
Subject: Formal cancellation notice - Order #[INSERT] - Keranique subscription
Dear Keranique Customer Service,
I formally request cancellation of my auto-ship subscription effective immediately under order number [INSERT]. I submitted this request on [DATE] via [METHOD: online portal / phone / email] and have received no confirmation.
I revoke all authorisation for future charges under the terms of Singapore's Consumer Protection (Fair Trading) Act. Please confirm cancellation in writing within 5 business days. Failure to respond or process this cancellation will result in a complaint to the Consumers Association of Singapore (CASE) and a Small Claims Tribunal claim under Singapore law.
Contact details: [YOUR EMAIL AND PHONE]
Proof of subscription: [ATTACH SCREENSHOT OR EMAIL CONFIRMATION]
Yours,
[YOUR NAME]
Send this notice via email (with read receipt) and keep a copy. This letter creates a legal record that strengthens your position if you need to escalate to CASE or a tribunal.
Refund timeline and how to recover your money
Cancellation and refunds are distinct. Cancelling stops future charges; obtaining a refund recovers money you have already paid. Yafee breaks down both scenarios:
Refunds for unused, unopened products
If you received a shipment but have not opened or used the product, Keranique typically processes refunds within 30 days of your cancellation request. You may need to return the unopened product at your own expense. Check your original purchase confirmation for the return address. Once Keranique receives the returned item, they refund your payment to your original payment method within 7 to 10 business days.
Refunds for opened or partially used products
Keranique's standard 30-day money-back guarantee covers opened products within 30 days of purchase. After 30 days, refunds for used products are at the company's discretion. However, under the CPFTA, if you purchased the product less than 12 months ago and can demonstrate it is faulty, ineffective, or misrepresented, you retain a statutory right to a refund even after opening.
Refunds for auto-ship charges made after your cancellation request
If Keranique charges you after you submitted a cancellation request-and Keranique cannot prove you authorised the charge-you are entitled to a refund under consumer law. Contact your bank or payment provider immediately and dispute the charge as "unauthorised" or "subscription cancelled". Most banks reverse these charges within 5 to 10 business days.
Simultaneously, send a formal dispute letter to Keranique (using the template in Step 5) requesting a refund for the unauthorised charge. If Keranique refuses, escalate to CASE with proof of your cancellation request and the unauthorised charge.
Timeline for refund processing
| Scenario | Refund window | Processing time | Your action |
|---|---|---|---|
| Unopened product, within 30 days of purchase | 30 days | 7-10 days after return received | Return product; request refund confirmation |
| Opened product, within 30 days of purchase | 30 days | 7-10 days after request | Request refund in writing; provide proof of purchase |
| Charge after cancellation request | No limit (statutory right) | 5-10 days (via bank chargeback) | Dispute with bank; escalate to CASE if needed |
| Fault or misrepresentation claim (any time within 12 months) | 12 months from purchase | Varies (CASE mediation) | Contact CASE with evidence of fault |
Common mistakes when cancelling Keranique
Cancellation is straightforward, but several missteps delay refunds or create confusion. You are not alone if you have made one of these errors-Yafee has helped thousands correct them:
Mistake 1: cancelling only on the third-party retailer platform, not with Keranique directly
If you bought through eBay or ModeSens and cancelled only on that platform, the retailer may process your cancellation without notifying Keranique. Keranique continues charging you because your subscription with Keranique remains active. Always confirm cancellation directly with Keranique via their website or customer service, even if you ordered through a third-party seller. Yafee recommends cancelling on both platforms to ensure double protection.
Mistake 2: not saving proof of your cancellation request
Screenshots, email confirmations, and chat transcripts are your legal evidence. Without proof, Keranique can claim they never received your cancellation request. Save everything: order numbers, confirmation emails, screenshots of "cancelled" status, customer service chat logs, and any correspondence. Store these in a folder for at least 12 months.
Mistake 3: assuming cancellation took effect immediately
Keranique typically processes cancellations within 24 to 48 hours. If you cancel on day 25 of a 30-day cycle and expect no charge on day 31, verify your cancellation was processed first. Check your account status and confirm via email before your billing date passes. If a charge posts after cancellation, dispute it immediately.
Mistake 4: not following up when you do not receive confirmation
If Keranique does not send a confirmation email within 48 hours, do not assume your cancellation went through. Send a follow-up email or call customer service. Silence from the company does not mean cancellation was successful. Yafee advises treating lack of confirmation as a red flag and escalating to CASE if Keranique ignores three contact attempts within 7 days.
Mistake 5: accepting a partial refund without reading the terms
If Keranique offers a partial refund (for example, 50% instead of 100%), read the fine print. Under the CPFTA, you are entitled to a full refund if you purchased less than 12 months ago and the product is faulty or misrepresented. Do not accept a partial refund without first verifying you cannot claim full recovery. Yafee recommends requesting full refund first; only accept a partial offer if Keranique demonstrates legitimate grounds (such as partial use beyond 30 days and no fault of the product).
What happens after your cancellation is confirmed
Once Keranique confirms your cancellation in writing, you have completed the first phase. The following steps ensure no further charges occur:
Monitor your payment method for 60 days
Even after confirmation, monitor your bank account or credit card for 30 to 60 days. Occasionally, authorised recurring charges still process due to system delays or billing-cycle misalignment. If you see an unexpected charge from Keranique after your confirmed cancellation date, contact your bank immediately and dispute the charge as "subscription cancelled-unauthorised recurring charge". Most banks reverse this within 5 to 10 days.
Request your refund (if applicable)
If you cancelled mid-cycle or within the 30-day return window and are entitled to a refund, request it in writing. Include your original order number, cancellation confirmation date, and the amount you are requesting. If Keranique does not respond within 14 days, escalate to CASE.
Delete your payment information
Log back into your Keranique account (if you created one) and remove your saved payment method. This prevents accidental future purchases if you accidentally order or if a system error retriggers the subscription.
Escalate to CASE if problems persist
If Keranique continues charging you after your confirmed cancellation, or if they refuse to refund you without legitimate cause, file a complaint with CASE. CASE will investigate and pressure Keranique to comply. You can file a complaint online at CASE's website or by phone. Include all documentation: your cancellation request, Keranique's confirmation (if received), and your bank statements showing unauthorised charges.
Should you keep or cancel your Keranique subscription
This comparison helps you decide whether to continue or cancel:
| Reason to keep | Reason to cancel |
|---|---|
| Visible improvement in hair thickness or reduced shedding after 8+ weeks of consistent use | No visible improvement after 8 to 12 weeks of consistent daily use |
| No scalp irritation or adverse side effects | Scalp irritation, allergic reactions, or unexpected side effects (headaches, dizziness) |
| Cost is manageable and within your budget | Monthly subscription cost is unaffordable or represents poor value relative to results |
| You are committed to long-term use (hair regrowth requires 12+ months of treatment) | You are uncertain about commitment or want to try alternative treatments |
| Your dermatologist recommends minoxidil and approves Keranique as your brand of choice | You prefer a different brand or your doctor recommends a different treatment (e.g. finasteride or supplements) |
Keranique cancellation contact details and address
Use the following details to cancel or request a refund:
Online cancellation
Log into your account at Keranique's official website (www.keranique.com or your retailer's platform) and navigate to "My Subscriptions" or "Account Settings" to cancel directly.
Email contact
Send a cancellation request to Keranique's customer service email address (found on your order confirmation or the company's website). Write your request clearly and include your full name, order number, and cancellation date.
Phone contact
Call Keranique's customer service line (US-based, time zone noted on their website) and request verbal confirmation of cancellation. Note the representative's name and request a confirmation email.
Mailing address (for formal cancellation notices)
If you require a physical address to send a formal cancellation notice, contact Keranique's customer service first to request their registered business address for legal notices. Alternatively, file your complaint directly with CASE if Keranique does not provide this address-CASE can locate the company's registered address and enforce your cancellation on your behalf.
Escalation: consumers association of singapore (CASE)
If Keranique refuses your cancellation or refund without legitimate cause, file a complaint with CASE:
- Website: www.case.org.sg
- Email: [email protected]
- Phone: +65 6100 0315
- Address: 170 Ghim Moh Road, Singapore 279621
Include your order number, cancellation request date, all correspondence with Keranique, and proof of any unauthorised charges. CASE will mediate the dispute and help recover your money if Keranique breached consumer law.
Summary: your path to cancellation with yafee
Cancelling your Keranique subscription is a legal right protected under Singapore's Consumer Protection (Fair Trading) Act. You do not need Keranique's permission-you need only notify them clearly and follow up if they do not confirm. Yafee has guided thousands of Singapore consumers through this process, and your cancellation is achievable in five straightforward steps:
- Gather your order confirmation and account details.
- Cancel via your purchase platform (Keranique's website or third-party retailer).
- Contact Keranique's customer service directly to confirm.
- Verify cancellation status within 48 hours.
- Escalate to CASE if Keranique refuses or continues charging you.
If Keranique charges you after your cancellation request, dispute the charge with your bank and contact CASE. Refunds for unopened products arrive within 7 to 10 business days of Keranique receiving your return. Unauthorised charges after cancellation are recovered through bank chargeback (5 to 10 days) or CASE mediation (14 to 30 days).
Your consumer rights in Singapore are robust. Do not delay cancellation if Keranique is not working for you or is unaffordable. Yafee's experience shows that consumers who act promptly recover their funds faster and avoid additional unwanted charges. Save all confirmation emails, monitor your payment method, and escalate to CASE if Keranique ignores your cancellation request. Yafee has helped thousands of consumers cancel subscriptions, recover refunds, and move forward with confidence.