Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Hims, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Hims in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Hims
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Hims subscription with zero hassle
1
Fill in the form
Give us your details and those of your Hims subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Hims. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Hims refuses your cancellation.
Frequently asked questions
Cancel Hims: The Right Way to Stop Your Subscription
How to cancel Hims in singapore: your complete legal guide and step-by-step process
What is Hims and why cancellation matters
Hims is a United States-based telehealth platform that delivers prescription medications and digital health consultations to subscribers. The service covers treatments for hair loss, sexual health, weight management, and other conditions, operating on an automatic renewal subscription model. Understanding how to cancel Hims properly protects your financial interests and ensures you stop paying once you decide to exit the service.
How Hims operates as a subscription service
Hims functions through a subscription-based model where you receive monthly shipments of medications or access to digital consultations. Your credit card or payment method renews automatically each billing cycle unless you actively cancel. This automatic renewal structure means continued charges will accumulate until you formally terminate your subscription, which is why clear cancellation procedures are essential.
Common reasons singaporeans cancel Hims
You might cancel because the treatment produced side effects, the medication proved ineffective for your needs, you found alternative healthcare solutions, or the subscription cost no longer fits your budget. Whatever your reason, Singapore's consumer protection laws safeguard your right to cancel without penalty or ongoing charges.
Your consumer rights when cancelling Hims
Singapore's Consumer Protection (Fair Trading) Act provides you with specific legal protections when dealing with subscription services and cross-border e-commerce transactions.
Legal safeguards under singapore law
The Consumer Protection (Fair Trading) Act gives you the right to accurate product information, fair contract terms, and protection against misleading or deceptive conduct. If Hims misrepresented any medication, charged you without clear consent, failed to deliver promised services, or continued billing after you cancelled, you can lodge a formal complaint with the Consumers Association of Singapore (CASE).
Your legal position: Continuing to charge your payment method after you have submitted a written cancellation request constitutes an unfair trading practice under Singapore law. You are entitled to a full refund of unauthorised charges, and CASE can compel Hims to process refunds. Document all cancellation requests in writing, including screenshots, emails, or app confirmation messages, as evidence of your cancellation date.
Escalation pathway if Hims refuses to cancel
If you cancel through your chosen method and Hims continues charging your account, follow this escalation process. First, contact Hims support in writing (email preferred) within 7 days of the unwanted charge and request written explanation and immediate refund. If Hims does not respond within 14 days or refuses your cancellation request, lodge a complaint directly with CASE at www.case.org.sg.
CASE handles cross-border e-commerce disputes and has authority to investigate Hims' conduct. The association can pressure Hims to refund unauthorised charges and may pursue compensation on your behalf. Keep all correspondence, screenshots, and payment records as supporting evidence for your CASE complaint.
How to cancel Hims: methods that work
You have multiple cancellation routes available, and Yafee recommends selecting the method that provides you with the clearest written proof of cancellation.
Cancel through your Hims online account
This is the fastest cancellation method and produces immediate digital confirmation if you follow the steps correctly.
- Visit www.forhims.com and log in with your registered email and password.
- If you have forgotten your password, click "Forgot password" and reset it through the email link Hims sends you.
- Navigate to your account dashboard once logged in and locate "Subscriptions" or "My Subscriptions" section.
- This section displays all active recurring charges and upcoming shipments.
- Identify the subscription you want to cancel and click "Manage Subscription" or a similar button.
- Different Hims account interfaces may label this button as "Edit", "View Details", or "Manage" depending on when your account was created.
- Select "Cancel Subscription" or "End Subscription" from the available options.
- Hims will prompt you to select a cancellation reason, but your answer does not affect whether your subscription actually cancels.
- Confirm the cancellation and immediately take a screenshot of the confirmation page.
- Save this screenshot to your device or cloud storage as proof of cancellation date and time.
- Check your email inbox within 5 minutes for a confirmation message from Hims; if you do not receive one, send a follow-up email to Hims support requesting written confirmation.
Cancel via the Hims mobile application
If you enrolled through the Hims app, you may cancel through the app interface, though Yafee recommends using the web method for clearer record-keeping and easier screenshot capture.
- Open the Hims app on your smartphone or tablet and log in with your credentials.
- Navigate to your account section, typically accessed through a profile icon or hamburger menu.
- Tap "Subscriptions" or "Active Subscriptions" to view your current recurring charges.
- Select the subscription you wish to cancel.
- Tap "Cancel Subscription" or "End Subscription" and confirm your choice.
- Take a screenshot of the confirmation message immediately after cancellation completes.
- Request emailed confirmation by contacting Hims support through the app's help function.
Cancel via email to Hims customer support
Email cancellation creates documented written evidence of your request and is particularly useful if you encounter technical difficulties with the online portal.
- Compose a formal email to Hims customer support requesting subscription cancellation.
- Include your full name, email address associated with your Hims account, and the subscription product you wish to cancel (for example, "hair loss treatment subscription").
- State clearly "I request that you cancel my subscription effective immediately" and include today's date.
- Request written confirmation of cancellation within 48 hours.
- Send this email to Hims' support address and retain a copy for your records.
- Note the time and date of sending in case you need to reference this for a CASE complaint later.
- Await Hims' written response confirming cancellation.
- If no response arrives within 48 hours, send a second email marked "urgent" and copy CASE's general inquiry email as a courtesy notice.
- Once confirmed, monitor your payment method for at least two billing cycles to ensure no further charges occur.
What happens after you cancel Hims
Cancellation takes effect immediately, but understanding the post-cancellation timeline helps you verify that Hims has actually stopped billing your account.
Timing and billing cycle considerations
Once you cancel, Hims will stop processing new shipments or recurring charges. However, if you cancel mid-cycle, you may receive one final shipment of medication already prepared for dispatch. Check your Hims account within 48 hours of cancellation to confirm that your subscription status shows "cancelled" rather than "active".
Monitor your bank or credit card statements for at least 60 days after cancellation to ensure no additional charges appear. If an unexpected charge occurs after cancellation, contact your bank immediately and request a chargeback while simultaneously notifying Hims in writing. Document this unauthorised charge as evidence for potential escalation to CASE.
Requesting refunds for undelivered services
If you cancel before receiving a shipment that has already been charged to your account, you are entitled to a refund of that amount. Contact Hims support within 14 days of the charge and request a refund, providing your cancellation confirmation as proof. Hims typically processes refunds within 5 to 10 business days, though some banks may take an additional 3 to 5 business days to post the credit.
If Hims does not refund within 21 days of your request, escalate to CASE and provide all payment records. Yafee recommends keeping screenshots of your account statements showing both the charge and your cancellation confirmation to support any refund claim.
Hims pricing and subscription options in singapore
Understanding Hims' pricing structure helps you calculate potential refunds and confirm charges on your statement.
| Subscription type | Monthly cost (SGD) | Billing frequency | Cancellation impact |
|---|---|---|---|
| Hair loss treatment | $65 - $95 | Monthly renewal | Stop charges immediately on cancellation |
| Sexual health treatment | $70 - $110 | Monthly renewal | Stop charges immediately on cancellation |
| Weight management consultation | $85 - $125 | Monthly renewal | Stop charges immediately on cancellation |
| Digital consultation only | $40 - $60 | Per-consultation or monthly | Depends on plan type; verify with support |
| One-off medication purchase | $50 - $200 | Non-recurring | Cancellation not applicable; request refund if unshipped |
Prices shown are approximate and may vary based on currency fluctuations, medication type, and current promotions. Always verify your exact subscription cost on your payment statement or Hims account dashboard before initiating cancellation.
Common mistakes to avoid when cancelling Hims
Cancellation is straightforward once you know the correct process, and avoiding these common pitfalls ensures your subscription terminates cleanly without further complications.
Not requesting written confirmation
Many Singaporeans cancel through the app or website but do not request or save written confirmation from Hims. If a dispute arises later, you will have no documented proof of your cancellation date. Always take a screenshot of the cancellation confirmation page and request a follow-up email from Hims support confirming the cancellation date and time.
Cancelling through your bank instead of Hims
Asking your bank to block Hims transactions without formally cancelling your subscription leaves your account active with Hims. The company may continue attempting to charge your card, reporting failed transactions, or imposing account penalties. Always cancel directly through Hims first, then monitor your account to ensure charges stop.
Overlooking final charges and refund deadlines
After you cancel, check your statement within 48 hours to confirm no additional charges appear. If a charge occurs, contact Hims immediately and request a refund within 14 days. Failing to notice unauthorised charges quickly reduces your options for disputing them with your bank later.
Assuming silence means cancellation
If Hims does not send you written confirmation within 48 hours of your cancellation request, do not assume your subscription has cancelled. Follow up in writing and demand explicit confirmation. Yafee has helped thousands of consumers avoid continued billing by insisting on documented proof before considering their cancellation complete.
Your cancellation checklist
Use this checklist to verify you have completed all necessary steps for a clean cancellation.
| Action | Status | Deadline |
|---|---|---|
| Log into your Hims account and access subscriptions | Completed / Pending | Today |
| Click "Cancel Subscription" and confirm cancellation | Completed / Pending | Today |
| Take a screenshot of the cancellation confirmation page | Completed / Pending | Today (within 5 minutes) |
| Request written confirmation email from Hims | Completed / Pending | Within 48 hours |
| Check email inbox for Hims cancellation confirmation | Received / Not received | Within 5 minutes of request |
| Monitor payment statement for unexpected charges | Completed / Pending | 60 days post-cancellation |
Reviews and user experiences with Hims cancellation
Singaporean Hims users report largely positive experiences when they follow the cancellation steps outlined above. Most users who cancelled through the website portal successfully received confirmation within hours and saw charges stop at the next billing cycle. Users who attempted cancellation via email reported longer wait times, averaging 3 to 5 business days for Hims support responses.
Some users encountered difficulty locating the cancellation button in older account interfaces, requiring them to contact support. Others noted that Hims' confirmation emails sometimes arrived in spam folders, so check your junk mail folder if you do not see confirmation within 30 minutes. The platform's app-based cancellation option appears less reliable than the website, with some users reporting that in-app cancellations did not process until they followed up by email.
Overall satisfaction with Hims' cancellation process in Singapore is high provided users document each step and request written proof. Users who failed to retain cancellation screenshots reported difficulty disputing continued charges with their banks later.
Contact information and escalation addresses
If you cancel Hims and encounter refusal or continued charges, escalate your complaint through these official channels.
Hims customer support
Contact Hims customer support through your account dashboard's help or chat function. Request cancellation confirmation in writing via email to their support address. Hims typically responds to support requests within 24 to 48 business hours, though cross-border communications may experience delays.
Consumers association of singapore (CASE)
If Hims refuses to cancel or continues billing after cancellation, lodge a complaint with CASE.
- Website: www.case.org.sg
- Email: [email protected]
- Telephone: 6100 0315 (office hours)
- Address: 170 Ghim Moh Road, Singapore 279621
Provide CASE with your cancellation confirmation, screenshots, payment records, and all correspondence with Hims. CASE investigates cross-border e-commerce disputes and can compel Hims to process refunds and cease unauthorised charges. Filing a complaint with CASE is free and significantly strengthens your position if you need to dispute charges with your bank.
Your bank's dispute resolution
If Hims continues charging after cancellation and neither Hims nor CASE resolves the matter within 30 days, contact your bank's dispute resolution department and request a chargeback for unauthorised transactions. Provide your bank with your cancellation confirmation, screenshots, and written correspondence from Hims as supporting evidence. Your bank can reverse charges and block future transactions from Hims to your account.
Yafee recommends keeping all documentation of your cancellation request and any unauthorised charges in a dedicated folder on your device or cloud storage. This organisation ensures you have instant access to evidence if you need to escalate your complaint to CASE or your bank. Thousands of consumers have successfully resolved Hims billing disputes by following this documented escalation pathway, and your careful record-keeping will position you strongly if any disagreement arises.