Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Hims, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at ₹92.44 for 48h, then ₹5,032.79 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Hims in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Hims
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Hims subscription with zero hassle
1
Fill in the form
Give us your details and those of your Hims subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Hims. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Hims refuses your cancellation.
Frequently asked questions
Cancel Hims: Step-by-Step Guide
How to cancel Hims in india: your complete step-by-step guide and legal rights
What Hims is and why indians use it
Hims is a US-based telehealth platform that delivers prescription medications, wellness products, and online consultations directly to your address. The service includes hair loss treatments, sexual health solutions, skincare products, and general wellness subscriptions managed through a digital interface.
Indian users typically access Hims from abroad or through international payment channels because Hims does not operate an official India subsidiary. This structural gap creates real friction when you need to cancel. You are dealing with a US-registered company without dedicated India customer support infrastructure, which means your cancellation request must navigate international processes and timelines.
At Yafee, we specialise in helping Indian consumers cancel international health and wellness subscriptions. Understanding the legal framework that protects you, and the precise cancellation steps, ensures you avoid unwanted recurring charges and recover overdue refunds where applicable.
Why cancelling Hims matters in india
When you subscribe to Hims from India, your payment typically flows through international gateways (credit card, PayPal, or digital wallets). Renewal charges activate automatically at the end of each billing cycle, often without explicit reminder notifications. Without a clear cancellation mechanism, charges can continue for months after you stop using the service.
Your vulnerability increases because Hims' primary payment processor operates outside Indian banking infrastructure. A failed cancellation means pursuing a refund across borders, which requires documented proof and often formal escalation through India's consumer protection mechanism.
Hims' operational structure and your legal leverage
Hims is incorporated in the United States but actively accepts payments from Indian customers using Indian payment methods. This cross-border transaction brings you under the protection of the Consumer Protection Act, 2019 (India). That statutory framework gives you enforceable rights even though Hims is a foreign entity.
The Consumer Protection Act, 2019 applies to any service provider, foreign or domestic, who accepts payment from an Indian consumer. Consequently, if Hims refuses your cancellation request or denies a rightful refund, you can escalate the complaint to your State Consumer Disputes Redressal Commission. This legal foundation is your negotiating leverage if Hims does not respond to your initial cancellation.
Your consumer rights and what they mean for you
This section outlines the statutory protections that apply to your Hims subscription and cancellation.
The consumer protection act, 2019 and foreign service providers
The Consumer Protection Act, 2019 explicitly covers services sold to consumers in India, regardless of where the service provider is registered. Section 2(1)(g) defines "consumer" as any person who buys goods or services for personal use. Section 2(1)(d) defines "service" to include all services except those related to employment.
Your legal position: You are a consumer under Indian law. Hims is a service provider. Your subscription constitutes a contract for services. Consequently, you have the right to:
- Cancel the subscription without penalty before the end of your paid billing cycle
- Demand a refund of all charges after cancellation takes effect
- Escalate disputes to the State Consumer Disputes Redressal Commission if Hims refuses
- Claim compensation if Hims' failure to cancel caused financial harm
The indian contract act, 1872 and your cancellation rights
Your subscription with Hims is a contract governed by the Indian Contract Act, 1872. Section 5 of that Act permits either party to revoke an offer before acceptance. Your cancellation is a revocation of the standing instruction to renew. Hims must honour that revocation and cease charging your payment method immediately.
Furthermore, Section 43 of the Contract Act permits you to rescind (cancel) a contract if the other party has breached its terms. If Hims continues charging after you cancel, or fails to deliver services you have paid for, that constitutes breach, and you can demand rescission plus damages.
How to cancel Hims: the official method
This section guides you through the step-by-step cancellation process available to Hims customers in India.
Step 1: log in to your Hims account online
- Visit the Hims website (hims.com or the app you used to create your account).
- Enter your registered email address and password in the login fields.
- If you have two-factor authentication enabled, complete that verification step.
- Once logged in, navigate to your account dashboard or "My Account" section.
Step 2: locate your subscription settings
- Look for "Subscriptions," "My Prescriptions," "Billing," or "Orders" in your account menu.
- Find the active Hims subscription you wish to cancel. The subscription will show a renewal date and the amount due.
- Click on that subscription to view its details page.
- You will see options such as "Manage Subscription," "Edit Subscription," or "Pause Subscription."
Step 3: initiate the cancellation request
- Click the "Cancel Subscription" or "End Subscription" button. Some accounts show "Pause" instead; avoid pausing unless you wish to resume later.
- Hims may ask you to select a reason for cancellation (e.g., "No longer needed," "Cost," "Side effects"). Select the option that applies to your situation.
- Do not skip this reason field; it helps Hims process your request faster.
- Review the cancellation summary, which will confirm the final charge date and when your subscription ends.
Step 4: confirm cancellation and save your confirmation
- Click "Confirm Cancellation" or "Yes, Cancel My Subscription" to finalise the request.
- Hims will display a confirmation message on your screen. Screenshot this message immediately.
- Open your email account and check your inbox (and spam folder) for a cancellation confirmation email from Hims within 24 hours.
- Save or print this email. This is your proof of cancellation, essential if you later dispute a charge.
Step 5: verify cancellation in your account
- Log back into your Hims account after 48 hours.
- Return to your subscription section. The cancelled subscription should no longer appear in your "Active Subscriptions" list, or it should show a status of "Cancelled."
- If the subscription still appears as active after 48 hours, proceed to the "If Hims does not cancel your subscription" section below.
Alternative cancellation methods if online cancellation fails
This section covers what to do if you cannot cancel through your online account or if the cancellation does not take effect.
Contact Hims customer support by email
- Send a formal email to Hims customer support. Use the support email address listed in your account settings or in your most recent invoice from Hims.
- Compose your email with the following details:
- Your full name as it appears on your Hims account
- Your registered email address
- Your account ID or customer number (visible on your invoice)
- A clear statement: "I request immediate cancellation of my Hims subscription effective today."
- The subscription product name (e.g., "Hair loss treatment monthly," "Sexual health consultation").
- The date you wish cancellation to take effect
- Request a confirmation email from Hims within 24 hours.
- Save this email as proof of your cancellation request.
Contact Hims by phone or live chat
- Log into your Hims account and look for a "Contact Us," "Help," or "Support" link.
- If phone support is available, call the number provided. Have your account number and payment details ready.
- State clearly: "I want to cancel my subscription immediately. Please confirm this in writing by email."
- Request the name and ID of the support agent you speak with, and note the time and date of the call.
- If live chat is available, use it instead. Screenshot the conversation and send it to yourself by email immediately after the chat ends.
Send a formal cancellation letter by post
- Write a letter on plain paper (or your personal letterhead) with the following details:
- Your full name
- Your address in India
- Your registered email address on your Hims account
- Your account ID or customer number
- The date of the letter
- A clear statement: "I hereby cancel my Hims subscription effective immediately. Please confirm cancellation in writing by email within 7 days."
- Sign and date the letter.
- Send it by registered post (with acknowledgement due) to Hims' registered office address (see the "Contact Hims: mailing addresses" section at the end of this guide).
- Retain the registered post receipt as proof of delivery.
- Follow up with an email to Hims customer support attaching a photo of your registered post receipt.
What happens after you cancel Hims
This section explains the timeline and what to expect once your cancellation is processed.
Your subscription access and billing after cancellation
- Once Hims confirms your cancellation, your subscription ends on the date specified. You will typically have access to any remaining balance of services or prescriptions until that date.
- No new charges will occur after the cancellation effective date.
- If you had recurring monthly charges, the next monthly renewal will not be charged to your payment method.
- If you had a multi-month plan (e.g., 3-month or 12-month), your subscription ends on the cancellation date; you will not be charged for the remaining months.
Monitor your payment method for surprise charges
- Check your credit card or bank account statement 5-10 days after your cancellation effective date to ensure no charge appears.
- If a charge does appear after the cancellation date, you have the right to dispute it with your bank or credit card issuer under Section 100 of the Negotiable Instruments Act, 1881.
- Report the unauthorised charge to your bank immediately. Your bank can reverse it and investigate Hims' payment processor.
- Save all cancellation confirmations and bank statements as proof.
Refunds and recovery of charges after cancellation
This section outlines your right to recover money if Hims continues to charge you after cancellation.
Refunds for charges after cancellation date
If Hims charges your payment method after your cancellation effective date, you are entitled to a full refund. The Consumer Protection Act, 2019 prohibits unjust enrichment, meaning Hims cannot retain payment for services not delivered after cancellation.
- Contact Hims customer support immediately. Provide your cancellation confirmation email and the bank statement showing the unauthorised charge.
- Request a full refund to your original payment method within 7-10 days.
- If Hims refuses or delays, escalate the claim in writing (email or registered post).
- At Yafee, we have helped thousands of Indian users recover unauthorised charges by documenting the refusal and escalating through statutory channels.
Partial refunds for annual or multi-month plans
If you paid for a multi-month or annual plan and cancelled before the end of the term, you may be entitled to a pro-rata refund. This means you receive a refund for the unused portion of your subscription.
- Calculate the pro-rata amount: (Monthly charge) × (Number of unused months).
- Include this calculation in your refund request to Hims.
- Reference Section 19 of the Consumer Protection Act, 2019, which requires service providers to refund prepaid amounts when services are cancelled before completion.
- If Hims disputes the pro-rata calculation, request that they explain their refund methodology in writing.
If Hims refuses to refund: escalation steps
- Send a formal demand letter to Hims by registered post, citing the Consumer Protection Act, 2019 and the amount due.
- Provide a 14-day deadline for refund. If no refund is received, file a complaint with your State Consumer Disputes Redressal Commission.
- The Commission can order Hims to refund the amount plus compensation for deficiency in service (Section 23, Consumer Protection Act, 2019).
- Yafee's legal team can assist you in preparing the complaint and evidence dossier for the Commission.
Hims pricing and subscription plans in india
This section summarises the typical subscription costs and plan structures that Indian users encounter.
| Subscription type | Typical cost (USD, converted to INR) | Billing cycle | Cancellation window |
|---|---|---|---|
| Hair loss treatment (monthly) | ₹2,500-3,500 (approx. $30-42 USD) | Monthly auto-renewal | Before next billing date |
| Sexual health consultation (one-time) | ₹2,000-2,800 (approx. $25-35 USD) | No renewal | N/A - one-time charge |
| Hair loss treatment (quarterly) | ₹6,500-8,500 (approx. $80-105 USD) | Every 3 months | Before next 3-month charge |
| Skincare products (monthly) | ₹3,000-4,500 (approx. $35-55 USD) | Monthly auto-renewal | Before next billing date |
| Wellness subscription (annual) | ₹20,000-28,000 (approx. $240-340 USD) | Annual auto-renewal | Before annual charge; pro-rata refund available |
Currency note: All amounts are approximate and fluctuate with exchange rates. Your actual INR charge depends on your payment method and the USD-to-INR conversion rate at the time of billing.
Common mistakes to avoid when cancelling Hims
Many Indian users encounter avoidable friction during cancellation. Knowing these traps will save you time and frustration.
Mistake 1: pausing instead of cancelling
Hims' account page often offers a "Pause" option alongside "Cancel." Pausing temporarily halts your subscription but keeps your account active and charges resume automatically when the pause period ends. If you intend to cancel permanently, always select "Cancel" or "End Subscription," never "Pause."
Mistake 2: not saving your cancellation confirmation
If Hims later disputes your cancellation or charges you again, your cancellation confirmation email is your only proof. Screenshot the confirmation message displayed on-screen, and save the email from Hims. Without this documentation, disputing a charge becomes significantly harder.
Mistake 3: cancelling immediately before a billing cycle
If you cancel within 24 hours of a scheduled renewal charge, Hims' system may have already processed the charge before the cancellation is recorded. To avoid this, cancel at least 3-5 days before your next billing date. Check your confirmation email for the exact renewal date.
Mistake 4: ignoring charges after cancellation
If an unexpected charge appears 7-10 days after cancellation, report it to your bank immediately. Delays in reporting unauthorised charges reduce your ability to dispute them. Your bank's dispute window is typically 30-90 days, but the sooner you report, the stronger your case.
Mistake 5: not following up on email support requests
If you email Hims customer support and receive no response within 5 business days, send a follow-up email referencing your original request and the date. If still no response, escalate to registered post as described in the "Alternative cancellation methods" section.
Comparison: cancelling Hims versus other telehealth subscriptions
This section compares Hims' cancellation process with similar international health services accessible to Indian users.
| Service | Cancellation method | Refund policy | India support |
|---|---|---|---|
| Hims | Online account + email + post | Pro-rata for annual plans; variable for monthly | Limited; US-based only |
| GoodRx (US) | Online account + email | Typically no auto-renewal charges (one-time purchases) | Limited; US-based |
| Ro (US telehealth) | Online account + support chat | Pro-rata refunds for unused portions | Limited; US-based |
| Amazon Pharmacy (US) | Online account + Amazon customer service | Amazon's return policy applies; typically refunds within 30 days | Limited; US-based |
If Hims does not cancel your subscription
This section outlines escalation procedures if Hims refuses your cancellation or continues charging after you have requested cancellation.
Document everything: the foundation for escalation
- Collect and organise all evidence:
- Screenshots of your online cancellation request and confirmation
- Cancellation confirmation emails from Hims
- Copies of cancellation emails you sent to Hims customer support
- Registered post receipts (if you sent a cancellation letter)
- Bank statements showing charges after the cancellation date
- Screenshots or transcripts of live chat or phone conversations
- Create a chronological timeline: list each cancellation attempt with the date and method used.
- Calculate the total amount wrongfully charged after your cancellation request.
Send a formal notice under consumer protection act, 2019
- Draft a letter on plain paper addressed to Hims' registered office (address provided at the end of this guide). Include:
- Your full name, address, email, and account ID
- A detailed chronology of your cancellation requests and dates
- All evidence of your cancellation attempts
- The total amount wrongfully charged after cancellation
- A statement: "You have failed to cancel my subscription in breach of my legal rights under the Consumer Protection Act, 2019 and the Indian Contract Act, 1872. I demand a full refund of [amount] within 14 days."
- The registered address where they must send the refund or response
- Send this letter by registered post with acknowledgement due.
- Retain the registered post receipt as proof of delivery.
- Wait 14 days for a response. If no refund is received, proceed to filing a consumer complaint.
File a complaint with your state consumer disputes redressal commission
- Identify your State Commission based on your residential address in India. (For example, if you live in Maharashtra, file with the Maharashtra State Consumer Disputes Redressal Commission.)
- Prepare a written complaint including:
- Details of the deficiency in service (failure to cancel)
- All documentary evidence (cancellation confirmations, bank statements, registered post receipts)
- The amount of compensation claimed (refund + damages)
- A statement of facts and the legal basis (Consumer Protection Act, 2019, Section 23 allows compensation for deficiency)
- File the complaint at the State Consumer Commission's office or online portal (most States now offer e-filing).
- Yafee has assisted Indian consumers in successfully pursuing claims at the State Commission level against foreign service providers, including refund of unauthorised charges and compensation for deficiency.
- Once the Commission issues an order in your favour, Hims must comply or face enforcement action.
Dispute the charge with your bank
- Contact your bank or credit card issuer immediately after discovering a charge after your cancellation date.
- Provide:
- Your cancellation confirmation email
- The bank statement showing the unauthorised charge
- A statement: "I cancelled my Hims subscription on [date]. This charge on [date] is unauthorised."
- Your bank can reverse the charge and investigate Hims' payment processor on your behalf under Section 100 of the Negotiable Instruments Act, 1881.
- The bank will typically resolve disputes within 30-90 days.
Checklist: steps to take before, during, and after cancelling Hims
Use this checklist to ensure you have completed all necessary steps for a successful cancellation.
| Step | Action | Deadline | Status |
|---|---|---|---|
| 1 | Note your next billing date from your Hims account or invoice | Before cancellation | [ ] Complete |
| 2 | Log in to your Hims account and navigate to Subscriptions | 3-5 days before billing date | [ ] Complete |
| 3 | Click "Cancel Subscription" and confirm. Screenshot the confirmation. | Same day as login | [ ] Complete |
| 4 | Check your email (inbox and spam) for a cancellation confirmation from Hims within 24 hours | 24 hours after cancellation | [ ] Complete |
| 5 | Save the cancellation confirmation email and print or screenshot it | Immediately upon receipt | [ ] Complete |
| 6 | Monitor your bank account for charges 5-10 days after cancellation date | 10 days after cancellation | [ ] Complete |
Contact Hims: mailing addresses and escalation routes
This section provides the postal addresses and contact routes for sending formal cancellation requests or complaints to Hims.
Hims primary office address (for correspondence)
Hims & Hers Health, Inc.
840 Summer Street
Boston, MA 02127
United States
Send your registered post cancellation letter to this address if you cannot cancel through your online account or if email support does not respond within 5 business days.
Hims corporate headquarters address
Hims & Hers Health, Inc.
415 Mission Street, Suite 200
San Francisco, CA 94105
United States
This address is listed in official US business registries and may be used if correspondence to the Boston address is not acknowledged within 21 days.
Hims customer support email (primary contact)
Check your Hims account settings, the most recent invoice email, or the "Contact Us" page of the Hims website for the customer support email address. This typically follows the format [email protected], but may vary by region or product line.
Escalation to consumer authorities in india
If Hims refuses your cancellation request or denies a refund, escalate your complaint to the State Consumer Disputes Redressal Commission in your State of residence. You can file a complaint online or by post. The State Commission will issue an order compelling Hims to comply, backed by the authority of the Consumer Protection Act, 2019.
Why yafee helps thousands of consumers cancel international subscriptions
Cancelling a US-based telehealth subscription from India involves navigating currency conversions, international payment reversals, and statutory frameworks unfamiliar to most consumers. At Yafee, we have developed the legal expertise and procedural knowledge needed to guide you through cancellation, refund recovery, and escalation if necessary.
Whether you are cancelling Hims because of cost, side effects, or simply no longer needing the service, Yafee provides the step-by-step guidance and legal framework references that ensure your cancellation is processed without delay or dispute. We emphasise documentation, formal notice, and statutory compliance-the three pillars of successful cancellation and refund recovery in India.
Visit Yafee today at yafee.com to access cancellation templates, statutory references, and direct assistance with international health and wellness subscription disputes. Yafee has helped thousands of Indian consumers reclaim overdue refunds and stop unwanted charges by providing clarity on rights and precise procedural steps.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
This letter is also available in other countries
Ready to cancel Hims?
Join over 30,000 users who already trust us.