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Frequently asked questions
Cancel Hers: Step-by-Step Guide
How to cancel Hers in singapore: your legal rights and step-by-step guide
Understanding Hers and how your subscription works
Hers is a digital telehealth platform that delivers personalised treatments, prescription medications, and wellness products directly to your address in Singapore. The service operates through a recurring subscription model combined with optional one-time purchases available within the app. You access your account, treatment plans, and shipments entirely online via the Hers website or mobile application.
Before you cancel, understanding how your billing cycle operates is essential. Subscriptions renew automatically on your chosen schedule unless you actively cancel before the next charge date. One-time purchases remain separate from your subscription and do not recur. Yafee specialises in helping you navigate this distinction, ensuring you cancel only what you intend to cancel and retain control over your account.
How Hers subscription billing works in singapore
Hers offers flexible subscription plans billed monthly or annually. Your subscription automatically renews until you cancel. The billing system differs depending on whether you subscribed through the Hers website, Apple App Store, or Google Play-each platform has its own payment processor and cancellation mechanism. This is crucial: cancelling on the wrong platform will not stop your charges.
Longer subscription periods lock you into recurring charges on that cycle. For example, if you commit to a 12-month plan, Hers will bill you for the full 12 months unless you cancel before the renewal date. Cancelling mid-cycle typically does not generate a refund for unused time, although you retain the right to request one under Singapore consumer law.
What your Hers subscription includes
Your membership grants you access to licensed doctor consultations, personalised treatment plans, prescription medications, and ongoing product shipments. Premium features vary by plan tier and may include priority customer support, exclusive wellness content, and faster delivery options. One-time in-app purchases-such as wellness sketches, messages, or daily readings-are distinct billing items that do not auto-renew.
Hers pricing and subscription plans in singapore
Hers offers multiple subscription tiers and one-time purchases at different price points.
| Plan type | Price (SGD) | Billing cycle | Best for |
|---|---|---|---|
| Premium 1 month | S$14.99 | Monthly auto-renew | Short-term trials |
| Premium 6 months | S$59.99 (S$10/month) | Single charge, 6-month lock-in | Committed users |
| Premium 12 months | S$89.99 (S$7.50/month) | Single charge, 12-month lock-in | Long-term treatment |
| Wellness sketch (one-time) | S$12.98 | Non-recurring | Single use only |
| Message (one-time) | S$14.98 | Non-recurring | Single use only |
| Daily reading (one-time) | S$6.98 | Non-recurring | Single use only |
Pay close attention to your plan type before cancelling. Multi-month commitments mean you are locked into recurring charges on that schedule. Yafee recommends reviewing your next renewal date in your account settings immediately-knowing this date prevents unexpected charges after you believe you have cancelled.
When to cancel Hers: timing and reasons
You should cancel if the service no longer aligns with your health goals, budget, or preferences.
Common reasons to cancel your Hers subscription
Consumers cancel for several legitimate reasons: completing a treatment course, switching to a local doctor, budget constraints, dissatisfaction with results, billing errors, or discovering hidden charges. You may also cancel if customer service does not meet your expectations or if you prefer an alternative wellness provider. Whatever your reason, Yafee is here to ensure you understand your cancellation rights and execute the process smoothly.
Timing considerations to avoid unnecessary charges
Auto-renewing subscriptions charge you on the renewal date unless you cancel beforehand. If your next billing date is in 5 days and you cancel today, you will not be charged for the next cycle. However, if you cancel after the charge date passes, that charge is generally non-refundable. Check your account immediately to confirm your renewal date and cancel at least 1 business day before it arrives.
Your legal rights under singapore consumer protection law
Singapore's Consumer Protection (Fair Trading) Act protects your rights when you cancel digital subscriptions.
Your legal position as a Hers subscriber in singapore
Under the Consumer Protection (Fair Trading) Act, Hers must provide you with clear information about subscription terms, billing cycles, and cancellation procedures before you purchase. Hers must inform you in plain language how and when to cancel, and must honour your cancellation request within a reasonable timeframe-typically within 5 to 10 business days. If Hers continues to charge you after you have cancelled, that is a breach of consumer law and you have the right to dispute the charge with your payment provider or lodge a complaint with the Consumers Association of Singapore (CASE).
Hers cannot impose hidden cancellation fees, require you to call a premium phone number, or make the cancellation process deliberately difficult. If you discover that Hers has charged you after cancellation, you have the right to claim a refund for unauthorised charges. Yafee advises keeping proof of your cancellation request-screenshots, confirmation emails, or receipts-as evidence in any dispute.
What the consumer protection (Fair trading) act requires of Hers
Hers must disclose subscription charges, auto-renewal terms, and cancellation methods clearly before you complete your purchase. The company must provide at least two cancellation methods (for example, in-app cancellation and email request). Hers cannot gate cancellation behind customer support delays, and you have the right to receive written confirmation of your cancellation within a reasonable time. If Hers violates these requirements, CASE can investigate and pursue remedies on your behalf.
Furthermore, if you discover that Hers misrepresented its service, results, or charges, the Consumer Protection (Fair Trading) Act allows you to seek damages. Yafee has helped thousands of consumers understand these protections and recover charges they should not have paid.
How to cancel Hers: step-by-step instructions by platform
Your cancellation method depends on where you subscribed-Hers website, Apple App Store, or Google Play.
Cancelling Hers through the official website
If you subscribed directly via hers.com or a desktop browser, follow these steps:
- Log in to your Hers account using your email and password.
- Visit hers.com and click the login link in the top right corner.
- Enter your registered email address and password.
- Navigate to your account settings or subscription management section.
- Look for "Settings," "My Account," or "Subscription" in the menu.
- Click "Manage Subscription" or "Billing" depending on your account layout.
- Locate your active subscription and select "Cancel Subscription."
- Review the renewal date and charges displayed.
- Click the cancellation button or link clearly labelled "Cancel."
- Confirm your cancellation and any exit survey.
- Hers may ask you to select a reason or provide feedback.
- Complete the confirmation-do not simply close the page.
- Take a screenshot of the confirmation page and note the cancellation date.
- Save the confirmation email Hers sends you within 24 hours.
- Keep this proof for your records in case of billing disputes.
Cancelling a Hers subscription on apple app store (iOS)
If you subscribed through the Apple App Store on an iPhone or iPad, you must cancel through Apple's system, not within the Hers app:
- Open the Settings app on your iPhone or iPad.
- Swipe to the top of your screen and tap "Settings."
- Tap your Apple ID profile at the top of the Settings menu.
- Your name and profile picture appear at the top of most iOS versions.
- Select "Subscriptions" from the menu.
- This shows all your active app subscriptions managed by Apple.
- Find "Hers" in your subscription list and tap it.
- Scroll through the list if you have multiple subscriptions.
- Tap "Cancel Subscription" or "Edit Subscription."
- Apple may ask you to confirm the cancellation immediately or to choose an effective date.
- Confirm the cancellation and save the confirmation.
- Apple sends you a confirmation email to your Apple ID address.
- Note the cancellation date and keep the email for your records.
Cancelling Hers through google play (Android)
If you subscribed via Google Play on an Android device, cancel through Google's system:
- Open the Google Play Store app on your Android device.
- Look for the Google Play Store icon on your home screen.
- Tap your profile icon in the top right corner.
- Your user profile picture or initial appears in the upper right.
- Select "Manage my subscriptions" or "Payments and subscriptions."
- The exact wording varies by Android version.
- Locate "Hers" and tap it to open the subscription details.
- Scroll to find Hers among your active subscriptions.
- Tap "Cancel subscription" and confirm your decision.
- Google may offer you a discount to retain your subscription-you can decline.
- Save the confirmation notification or screenshot.
- Google sends confirmation to your registered email address.
- Keep this evidence in case Hers continues to charge you.
Cancelling Hers by email or customer support
If the online methods above do not work or you need additional assistance, contact Hers directly:
- Gather your account information.
- Collect your registered email, full name, and account ID (found in your profile or billing statement).
- Send a formal cancellation request email to Hers' customer support address.
- Use the subject line: "Cancellation Request for Hers Subscription"
- State clearly: "I request immediate cancellation of my Hers subscription effective today."
- Include your full name, registered email, and account ID.
- Request written confirmation of cancellation.
- Ask Hers to confirm the cancellation date and any final charges in writing.
- Send the email using registered mail or a service with read receipt.
- This creates a legal record of your cancellation request.
- Monitor your account and payment method for 7 days.
- Verify that no further charges appear after your cancellation date.
Refunds and what happens after you cancel
Understanding refund eligibility and post-cancellation account access prevents confusion and disputes.
Refund eligibility under singapore consumer law
Cancelling a Hers subscription does not automatically entitle you to a refund for the current billing period or unused time-this is the standard for digital services in Singapore. However, you may request a refund if you can demonstrate a legitimate reason: Hers failed to deliver promised services, charged you without consent, continued billing after you cancelled, or misrepresented the service. Under the Consumer Protection (Fair Trading) Act, Hers must refund charges you did not authorise.
If your subscription is within 14 days of purchase and you have not materially used the service, you may have a stronger case for a refund under consumer protection rules. Yafee recommends submitting a written refund request with evidence-screenshots, billing statements, and your cancellation confirmation-if you believe a charge was improper.
What happens to your account after cancellation
After you cancel, your Hers account remains accessible but your subscription features become unavailable. You lose access to doctor consultations, prescription renewals, and product shipments on the next renewal date. One-time purchases you made (wellness sketches, messages, readings) remain in your account history but cannot be used further. You cannot re-access medications or refill prescriptions unless you reactivate your subscription.
Verify that no charges appear on your payment method 7 to 10 days after cancellation. If unexpected charges do appear, contact your bank or payment provider immediately to dispute the charge. Yafee advises keeping your cancellation confirmation email for at least 12 months in case you need to dispute a charge later.
Common cancellation mistakes and how to avoid them
Cancelling a digital subscription feels straightforward, but small errors can leave you charged for weeks longer than intended.
Mistake 1: cancelling in the wrong place
Many users attempt to cancel within the Hers app itself, but app-based cancellation does not work if you subscribed through Apple App Store or Google Play. Your payment is managed by Apple or Google, not by Hers. Cancelling only within the app leaves your App Store or Google Play subscription active, and you continue to be charged. Always cancel through the platform where you subscribed: Hers website, Apple Settings, or Google Play.
Mistake 2: cancelling too late in the billing cycle
If you cancel after your renewal date has passed, Hers has already charged your card for the next period. Cancelling on day 31 of a monthly subscription will not stop the charge that occurred on day 30. Always cancel at least 2 to 3 days before your renewal date to ensure the cancellation processes before the automatic charge. Check your next billing date in your account settings today.
Mistake 3: not keeping proof of cancellation
If Hers continues to charge you after you cancel, you need written evidence that you requested cancellation. Screenshot your confirmation page, save the confirmation email, and note the date and time of cancellation. Without this proof, disputing the charge with your bank becomes much harder. Yafee recommends creating a cancellation folder in your email for all confirmation documents.
Mistake 4: assuming cancellation is instant
Hers typically confirms cancellation within 24 to 48 hours, but this does not stop a charge that occurs on your renewal date before the cancellation processes. If your renewal date is tomorrow and you cancel today, that charge may still go through. Monitor your account closely for 7 to 10 days after cancellation. If you were charged after cancelling, contact Hers immediately for a refund.
Mistake 5: confusing one-time purchases with subscriptions
One-time in-app purchases (wellness sketches, messages, daily readings) do not auto-renew, so they do not require cancellation. Cancelling your subscription only stops recurring charges, not one-time purchases. If you want to avoid one-time charges, disable in-app purchases or avoid purchasing them in the first place. Review your billing statement to distinguish between subscription charges and one-time purchases.
Hers cancellation checklist
Use this checklist to ensure you cancel correctly and protect yourself from future charges:
| Task | Completed? | Notes |
|---|---|---|
| Identify where you subscribed | Yes / No | Hers website, Apple App Store, or Google Play? |
| Check your next renewal date | Yes / No | Log in and find the billing section |
| Cancel 2-3 days before renewal | Yes / No | Act immediately if renewal is soon |
| Capture and save confirmation | Yes / No | Screenshot the page and save the email |
| Monitor for charges (7-10 days) | Yes / No | Check your bank or credit card statement |
| Dispute any unauthorised charge | Yes / No | Contact your bank if charged after cancellation |
Hers cancellation address and support contact details
If you need to escalate your cancellation request or dispute a charge, contact Hers or lodge a complaint with Singapore's consumer regulator:
Hers customer support: Submit your cancellation request through your account settings or email support directly. Hers' response time should not exceed 5 to 10 business days under consumer protection rules.
Escalate to the Consumers Association of Singapore (CASE): If Hers refuses to cancel your subscription, continues to charge you after cancellation, or refuses to issue a refund you are entitled to, lodge a complaint with CASE. CASE investigates violations of the Consumer Protection (Fair Trading) Act and can compel Hers to refund you or cease unfair practices. Visit case.org.sg or call 1800-6-CASE-1 (1800-622-7351).
Dispute through your bank: If Hers charged your card after you cancelled, contact your bank or credit card provider to dispute the charge. Provide your cancellation confirmation as evidence. Your bank has the power to reverse unauthorised charges and fine Hers for continued billing after cancellation.
Key takeaways: protecting yourself when you cancel Hers
Cancelling Hers requires knowing where you subscribed, confirming your renewal date, and using the correct platform to cancel. Cancel at least 2 to 3 days before your next billing date, capture proof of your cancellation request, and monitor your payment method for unauthorised charges. Under Singapore's Consumer Protection (Fair Trading) Act, Hers must honour your cancellation request within a reasonable time and stop charging you immediately. If Hers continues to bill you after cancellation, you have the right to dispute the charge with your bank, request a refund, or file a complaint with CASE. Yafee has helped thousands of consumers cancel digital subscriptions confidently and recover charges they should never have paid. By following this guide and keeping clear records, you protect yourself and ensure Hers respects your cancellation rights.