Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Elements Massage, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Elements Massage in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Elements Massage
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Elements Massage subscription with zero hassle
1
Fill in the form
Give us your details and those of your Elements Massage subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Elements Massage. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Elements Massage refuses your cancellation.
Frequently asked questions
Cancel Elements Massage: The Right Way
How to cancel Elements Massage in singapore and reclaim your credits
What is Elements Massage
Elements Massage operates a network of wellness studios throughout Singapore, each delivering customised massage therapy across Swedish, sports, deep tissue, therapeutic, and aromatherapy modalities. You select the treatment style and session duration that aligns with your body's requirements, with pricing structured either as individual appointments or discounted multi-session packages. Every purchase you make with Elements Massage is a consumer contract, governed by Singapore's consumer protection laws.
How Elements Massage operates in singapore
Elements Wellness Group manages the Singapore operation through multiple studio locations, each maintaining its own appointment scheduling system and payment processing infrastructure. The company publishes transparent pricing and refund policies through its official channels. When you book a session or purchase a package, you enter into a legally enforceable service agreement that triggers specific consumer protections under the Consumer Protection (Fair Trading) Act.
Typical pricing and package structure
Single massage sessions range from S$118 to S$158, depending on treatment type and duration. Most clients opt for 60-minute sessions, though shorter and extended options exist at your local studio. Prepaid packages offer reduced per-session rates, creating upfront financial commitments that must be protected by clear cancellation rights.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act establishes your statutory right to cancel service purchases and obtain refunds within defined timeframes, regardless of the reason.
The cooling-off period: your legal foundation
Elements Massage publishes a 5 working-day cooling-off period for all package and product purchases. This period excludes weekends and public holidays; consequently, if you purchase on a Friday, your 5 working days commence on the following Monday and conclude on Friday. This cooling-off window is your strongest legal position: within these 5 working days, you can cancel your purchase unconditionally and demand a full refund without penalty.
Your legal position: Under section 22 of the Consumer Protection (Fair Trading) Act, you possess an absolute right to cancel during the cooling-off period. The seller cannot impose conditions, require justification, or charge cancellation fees.
If you cannot establish the exact end date of your cooling-off period, contact Elements Wellness Group immediately and request written confirmation by email. Retain this correspondence for your records; do not assume your window has closed until the studio provides this confirmation in writing.
Consumer protection (Fair trading) act protections after cooling-off
Beyond the cooling-off period, the Consumer Protection (Fair Trading) Act prevents Elements Massage from engaging in unfair trading practices. The studio cannot ignore your cancellation request, charge you after you have cancelled, or withhold refunds without legitimate grounds. If the studio refuses to process your refund or delays payment beyond 14 days after receiving your cancellation request, you can escalate the dispute to the Consumers Association of Singapore (CASE) for mediation or pursue recovery through the Small Claims Tribunal for amounts under S$20,000.
Step-by-step: how to cancel your Elements Massage package
Your cancellation procedure depends on whether you are within the cooling-off period and whether you purchased a package or booked a single appointment. Follow the appropriate sequence for your situation.
Cancelling during the cooling-off period (5 working days)
- Identify your purchase date and count forward 5 working days, excluding weekends and public holidays.
- Record the precise date your cooling-off period expires in writing.
- If your purchase fell before a public holiday, those calendar days do not count toward your 5 working days.
- Contact your local Elements Massage studio by telephone or email immediately.
- Call the studio's direct line and request the manager or customer service team.
- Email the studio's official address listed on the Elements Wellness website or your booking confirmation.
- State clearly: "I wish to cancel my purchase and request a full refund under the cooling-off period."
- Provide your booking reference, purchase date, and package details.
- Include your full name, contact number, and email address.
- Attach a copy of your receipt or booking confirmation.
- Request written confirmation of your cancellation within 2 business days.
- The studio must confirm the cancellation date and refund timeline in writing.
- Retain this email or letter as proof of your cancellation notice.
- Verify the refund appears in your account within 14 days of your cancellation request.
- If the refund does not arrive within 14 days, contact the studio again in writing and set a deadline of 7 days for payment.
Cancelling after the cooling-off period
Once the cooling-off period has ended, your cancellation rights become more limited; nevertheless, you retain protections under the Consumer Protection (Fair Trading) Act if the studio has engaged in unfair practices or if the package terms permit cancellation.
- Review your original purchase agreement or package terms.
- Check whether your package agreement includes a cancellation clause after the cooling-off period.
- Note any specific conditions (for example, loss of credits or partial refund terms).
- Contact the studio by email and request cancellation under the terms stated in your agreement.
- Reference the specific clause that allows cancellation.
- State your reason for cancellation (optional, but may assist negotiation).
- Request a written response within 5 business days.
- The studio should confirm whether your cancellation is approved and under what terms.
- Ask for the refund amount and expected payment date.
- If the studio refuses cancellation, escalate your complaint to CASE.
- File a complaint online at www.case.org.sg or contact CASE by telephone at 6100 0820.
- Provide copies of your purchase agreement, cancellation request, and the studio's refusal.
Cancelling an individual appointment (not a package)
If you booked a single massage session rather than a package, cancellation procedures vary depending on how far in advance you cancel.
- Check your booking confirmation for the studio's appointment cancellation policy.
- Most studios require 24 or 48 hours' notice to cancel without charge.
- Cancellations within 24 hours may incur a fee or forfeit your deposit.
- Contact the studio by phone or through your online booking account to cancel.
- Provide your booking reference and the appointment date and time.
- Request confirmation of your cancellation in writing.
- If you are entitled to a refund under the cancellation policy, verify the refund is processed within 5 to 10 business days.
- Check your original payment method (credit card, debit card, or bank transfer).
Refund timeline and payment methods
Once you have submitted your cancellation request within the cooling-off period, Elements Massage must process your refund within 14 days. The refund must be returned to your original payment method (credit card, debit card, or bank transfer). In practice, bank processing delays may add 3 to 5 additional business days; consequently, allow up to 21 days for the full amount to appear in your account.
If you paid by credit card, your refund will be credited as a negative transaction on your next statement. If you paid by bank transfer, the studio will return funds to the account from which you transferred payment. Request a refund reference number from the studio; this allows you to track the payment and dispute it with your bank if the refund fails to appear within the expected timeframe.
Common mistakes to avoid when cancelling
Cancelling is straightforward when you follow the proper procedure, but missteps can delay your refund or weaken your legal position. Stay vigilant.
Mistake one: missing your cooling-off deadline
The 5 working-day cooling-off period is your strongest legal protection. Once it expires, your cancellation rights depend on the package terms and whether the studio has breached the Consumer Protection (Fair Trading) Act. Do not delay: submit your cancellation request within the first 3 working days of your purchase to ensure you fall comfortably within the window. If you are unsure of the deadline, contact the studio and ask them to confirm it in writing immediately.
Mistake two: cancelling by phone without written confirmation
Verbal cancellations leave no evidence. Always follow a phone call with a written email that restates your cancellation request, your purchase date, booking reference, and the amount you expect to be refunded. This email becomes your proof of cancellation if the studio later disputes whether you cancelled.
Mistake three: accepting partial refunds without question
If you cancel within the cooling-off period, you are entitled to a full refund. If the studio offers a partial refund or claims that administrative fees apply, reject this offer and escalate to CASE. Write to the studio: "I cancel within the cooling-off period and am entitled to a full refund under the Consumer Protection (Fair Trading) Act. I expect full payment within 14 days." Only accept less than a full refund if the cancellation falls outside the cooling-off period and your package agreement explicitly permits deductions.
Mistake four: failing to dispute delayed refunds
If your refund does not arrive within 14 days of your cancellation request, do not assume the studio will pay eventually. Send a formal demand letter by email setting a deadline of 7 days for payment. If payment is still not received, file a complaint with CASE or lodge a claim with the Small Claims Tribunal. Documentation of your demands is essential; send them by email so you retain a timestamped record.
Pricing and package options at Elements Massage
Understanding the cost structure helps you make informed cancellation decisions. The table below reflects typical pricing at Elements Massage Singapore locations.
| Service type | Duration | Single session price | 6-session package price | Per-session savings |
|---|---|---|---|---|
| Swedish massage | 60 minutes | S$118 | S$600 | S$8 per session |
| Sports massage | 60 minutes | S$138 | S$708 | S$10 per session |
| Deep tissue massage | 60 minutes | S$148 | S$780 | S$12 per session |
| Therapeutic massage | 90 minutes | S$158 | S$870 | S$15 per session |
| Aromatherapy massage | 60 minutes | S$128 | S$672 | S$9 per session |
Packages are valid for 12 months from purchase. If you do not use all sessions within this period, unused credits typically expire; therefore, cancelling and obtaining a refund is your only recourse if you can no longer commit to the package.
What happens after your cancellation is processed
Once your cancellation is confirmed and your refund is processed, several administrative steps occur. You will receive written confirmation of the cancellation from Elements Massage. Your account at the studio will be marked as cancelled, and you will no longer receive appointment reminders or promotional messages related to your former package. If you used any credits from your package before requesting cancellation, the refund will be reduced proportionately; for example, if you used 2 of 6 sessions before cancelling, you receive a refund for 4 sessions only.
If you wish to use Elements Massage services in the future, you can book new appointments at any time. Your cancellation does not prevent future bookings; it simply closes your current package and returns your prepaid funds for unused sessions.
When you should cancel: key scenarios
Cancellation is appropriate if you no longer intend to use your package, your circumstances have changed, or the studio has failed to deliver the service quality or terms promised. The table below outlines scenarios where cancellation is justified and your likely refund status.
| Scenario | Cooling-off period? | Refund entitlement | Action |
|---|---|---|---|
| Purchased package, changed mind within 5 working days | Yes | Full refund | Submit cancellation immediately by email |
| Studio closed or relocated without notice | No | Full or partial refund, depending on alternative services offered | Escalate to CASE; studio must offer remedy |
| Therapist behaviour or unprofessional conduct | No | Partial or full refund if service was not delivered as promised | File formal complaint with studio manager; escalate to CASE if unresolved |
| Package purchased after cooling-off period expired; changed mind | No | Refund depends on package terms; no statutory right | Contact studio and request cancellation; negotiate if possible |
| Illness or medical contraindication prevents use | No after cooling-off | Studio discretion; request in writing and provide medical documentation if required | Submit request with supporting evidence; escalate if refused unfairly |
How yafee helps you navigate cancellations
Cancelling a service package can be complex, particularly when cooling-off deadlines and refund timelines intersect. Yafee specialises in guiding consumers through cancellation procedures for health and wellness services across Singapore. Our experts at Yafee review your purchase agreement, verify your cooling-off period dates, draft cancellation letters, and escalate disputes to CASE or the Small Claims Tribunal if necessary. Yafee maintains an up-to-date database of cancellation policies for Elements Massage locations and can confirm your specific studio's terms within 24 hours. If your cancellation request has been ignored or your refund delayed, Yafee will file a formal complaint on your behalf and track the resolution process until your funds are recovered. Yafee has helped thousands of consumers cancel wellness service packages and reclaim prepaid credits that might otherwise have been forfeited.
Common traps and how to avoid them
Wellness service providers sometimes employ practices that discourage cancellations. Recognise these tactics and respond appropriately.
Trap one: claiming credits cannot be refunded, only transferred
During the cooling-off period, the Consumer Protection (Fair Trading) Act entitles you to a full monetary refund, not a credit transfer. If the studio insists on transferring your credits to another package or another person, reject this offer and reiterate your legal right to a refund. Write to the studio: "I cancel within the cooling-off period and am entitled to a full refund to my original payment method, not a credit transfer." If the studio continues to refuse, escalate to CASE.
Trap two: imposing cancellation fees disguised as administrative charges
No cancellation fee may be deducted from your cooling-off refund. If the studio charges an "administration fee" or "processing fee" during the cooling-off period, this breaches the Consumer Protection (Fair Trading) Act. Demand a full refund and, if necessary, file a complaint with CASE, which will compel the studio to reimburse the fee.
Trap three: missing expiry dates on cancellation confirmations
Always request a cancellation confirmation that includes the refund amount, the original payment method, and the expected payment date. If the studio provides only a verbal confirmation or a vague email stating "your cancellation is being processed," reply by email: "Please confirm in writing the refund amount, the date refund processing will be completed, and the payment method to which funds will be returned." This forces the studio to create a binding written record of its refund obligation.
Escalation: what to do if Elements Massage refuses to refund
If the studio ignores your cancellation request, offers only a partial refund, or delays payment beyond 14 days, you have formal escalation options.
Step one: send a formal demand letter
Email the studio with the subject line: "Final Demand for Refund: [Your Name], Booking Reference [Reference Number]." State the following: your purchase date, the cancellation date you submitted, the full refund amount owing, your original payment method, and a deadline of 7 days for payment. Reference the Consumer Protection (Fair Trading) Act and warn that failure to comply will result in a complaint to CASE or a claim with the Small Claims Tribunal. Send this letter by email so you retain a timestamped record.
Step two: lodge a complaint with the consumers association of singapore (CASE)
If the studio does not respond or refuses to refund within 7 days of your demand letter, file a complaint with CASE. Visit www.case.org.sg, complete the online complaint form, and attach copies of your purchase agreement, cancellation request, the studio's responses, and your demand letter. CASE will contact the studio and attempt mediation at no cost to you. In most cases, studios comply with CASE mediation requests to avoid escalation to the Small Claims Tribunal or public notification of unresolved disputes.
Step three: pursue a small claims tribunal claim
If CASE mediation fails and the refund amount is under S$20,000, you can file a claim with the Small Claims Tribunal without requiring legal representation. Visit the State Courts website, download the claim form, and lodge it at your nearest State Courts building along with a filing fee (typically S$20 to S$60 depending on claim amount). Attach copies of your cancellation request, the studio's refusal, and CASE's mediation correspondence. The Tribunal will schedule a hearing; if the studio does not attend or the evidence supports your claim, you will receive a judgment order directing the studio to pay your refund plus court costs.
Checklist: before you submit your cancellation
Use this checklist to ensure your cancellation request is complete and defensible.
- Record the exact date you purchased your package or booked your appointment.
- Calculate the end date of your 5 working-day cooling-off period, excluding weekends and public holidays.
- Locate your purchase receipt or booking confirmation email.
- Identify your booking reference, package name, and prepaid amount.
- Find the correct email address or phone number for your local Elements Massage studio.
- Draft a cancellation email that clearly states your cancellation request, purchase date, booking reference, and expected refund amount.
- Send your cancellation by email (not phone alone) so you retain written proof.
- Request a written cancellation confirmation from the studio within 2 business days.
- Set a reminder to check your bank account or credit card statement 14 days after submitting your cancellation request.
- If the refund is not received, send a follow-up demand letter within 7 days.
- Keep all correspondence with the studio in a single folder on your email or computer for reference during any escalation.
Contact details and locations
Elements Massage operates multiple locations throughout Singapore. To cancel your package or appointment, contact the studio where you made your purchase. If you do not have the specific studio's contact details, reach out to Elements Wellness Group through the following channels:
Primary contact points:
- Main reception line: Call or visit your nearest Elements Massage studio location to request the manager or customer service team.
- Email: Contact the studio's email address listed on your booking confirmation or the Elements Wellness website (elements.sg or your booking platform).
- Online booking platform: Many studios allow cancellation requests through your online account; however, always follow up with an email or phone call to confirm receipt of your cancellation.
Escalation contacts (if the studio does not refund):
- Consumers Association of Singapore (CASE): Website: www.case.org.sg | Telephone: 6100 0820 | Email: [email protected]
- State Courts (Small Claims Tribunal): Website: www.statecourts.gov.sg | Nearest location: Check the State Courts website for your jurisdiction.
Your cancellation right is absolute during the cooling-off period and protected by law thereafter. Do not hesitate to escalate if Elements Massage resists your refund request. Yafee has helped thousands of consumers cancel wellness service packages and reclaim prepaid credits that might otherwise have been forfeited. Contact Yafee today if you need assistance drafting your cancellation letter, calculating your cooling-off deadline, or escalating your complaint to CASE. Yafee will guide you through every step of the process and ensure your refund is recovered in full.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
Ready to cancel Elements Massage?
Join over 30,000 users who already trust us.