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Cancel Maxcare: The Right Way
How to cancel Maxcare and protect your subscription rights in singapore
What Maxcare is and why you might cancel
Maxcare is a subscription-based health and wellness platform operating in Singapore that provides telehealth consultations, fitness planning and nutritional guidance through a digital membership model. You access the service entirely online, without visiting a physical clinic. The platform operates on a recurring payment cycle, meaning your account renews automatically on your billing date unless you actively cancel.
Many Singapore consumers subscribe to Maxcare for flexible healthcare support, but circumstances change. You may have recovered from the health concern you originally subscribed for, discovered the monthly cost no longer fits your budget, or prefer face-to-face consultations over telehealth. Whatever your reason, cancelling a wellness subscription is your consumer right, and this guide walks you through the process with precision.
Common reasons consumers cancel Maxcare
- You recovered from your initial health concern and no longer require ongoing support
- Monthly or annual subscription fees became unsustainable
- You found a competitor service that aligns better with your healthcare preferences
- You prefer in-person consultations rather than telehealth interactions
- Customer support proved unresponsive or service quality declined
- Unexpected billing discrepancies or hidden charges appeared on your statement
Under Singapore's Consumer Protection (Fair Trading) Act, you retain the right to cancel any subscription service without penalty, provided you follow the correct procedure and meet any applicable notice periods. Yafee specialises in helping you exercise that right cleanly.
Why cancellation documentation matters
Cancelling via email or written method creates a formal paper trail. This protection is critical: if Maxcare continues to charge you after cancellation, you have dated evidence of your cancellation request. Screenshot confirmations from account portals often disappear within days, so email remains the gold standard for consumer protection in Singapore.
Your legal position under singapore consumer law
Singapore's Consumer Protection (Fair Trading) Act establishes your rights when cancelling a subscription service.
Your statutory cancellation rights
Under the Consumer Protection (Fair Trading) Act, you have the right to cancel a subscription contract within 14 calendar days of purchase, without penalty or justification. This is the "cooling-off period". However, if your cooling-off period has expired, you may still cancel by providing notice in accordance with the contract terms.
Maxcare's terms typically require you to cancel before your next billing cycle begins. If you cancel on the 15th of a month and your subscription renews on the 20th, you remain liable for that charge. Consequently, timing your cancellation correctly is essential.
Your right to refunds and dispute resolution
If Maxcare charges you after you have submitted a valid cancellation request, you are entitled to demand a refund from the merchant. In accordance with fair trading law, merchants must acknowledge receipt of cancellation requests within 5 business days and must not continue to bill you.
If Maxcare refuses to refund charges made after your cancellation date, you can escalate to the Consumers Association of Singapore (CASE) or file a claim with the Small Claims Tribunal. Yafee recommends keeping all cancellation correspondence for potential disputes.
Cancellation methods for Maxcare
Maxcare supports two primary cancellation channels; selecting the correct method accelerates your cancellation and creates the evidence you need.
Email cancellation (recommended)
Email remains the most reliable cancellation method because it generates timestamped proof of your request. You send a formal cancellation email to Maxcare's support address, and the company is legally obligated to acknowledge receipt within 5 business days under fair trading standards.
In your email, include your full name, account number or customer ID, the email address linked to your account, and the date you wish the cancellation to take effect. Write "CANCELLATION REQUEST" or "CANCEL" in the subject line. This clarity leaves no room for Maxcare to claim they misunderstood your intention.
Account portal self-service cancellation
Some Maxcare accounts permit you to cancel directly through your online dashboard. If this option is available, cancellation is instant and you receive immediate confirmation. Nevertheless, you must screenshot the confirmation page immediately, as many platforms delete confirmation messages after a short retention period. Save this screenshot to your device and email it to yourself as a backup.
Self-service cancellation is faster, but it creates less formal evidence than email. If Maxcare continues to charge you after portal cancellation, you may struggle to prove when you cancelled. Consequently, Yafee advises sending a follow-up email to Maxcare support confirming your self-service cancellation, referencing the date and time you cancelled via the portal.
Escalation email (if no acknowledgement)
If you receive no response to your initial cancellation email within 5 business days, send a second, formal escalation email. Address this message to the most senior support contact you can identify. Reference your original cancellation date, state that you received no acknowledgement, and demand written confirmation of cancellation within 48 hours.
This escalation creates a documented breach of fair trading standards: the company's failure to acknowledge your cancellation within the statutory timeframe strengthens your position if you later dispute charges.
Step-by-step cancellation process
Follow this structured approach to cancel Maxcare without error and protect yourself from continued billing.
Step 1: locate your account details and subscription information
- Log into your Maxcare account portal
- Navigate to your account settings or billing page
- Record your customer ID or account number
- Note the email address registered to your account
- Identify your current plan name and subscription tier
- Check your next billing date
- Locate the date your subscription renews (usually displayed on the dashboard)
- Review any active credits, unused consultations or pending refunds
- Take screenshots of your billing history for your records
- Download your most recent invoice
- Save a PDF or image of your last payment receipt
- Note the amount charged and the payment method used
Step 2: compose your formal cancellation email
- Address your email to Maxcare's support email address (typically [email protected] or similar)
- If you cannot find the official email, check your account statements or the Maxcare website's contact page
- Avoid generic contact forms; email provides timestamped proof
- Include all required information in the email body
- Subject line: "Cancellation Request - [Your Name]" or "CANCEL - Account [Your Account Number]"
- Full name (as registered to the account)
- Account number or customer ID
- Email address linked to your account
- Phone number (optional but helpful)
- Clear statement: "I wish to cancel my Maxcare subscription effective immediately" or "effective [specific date before next billing date]"
- Keep your message professional and concise
- You are not obligated to state a reason for cancellation
- Do not apologise or use apologetic language ("I'm sorry to do this")
- Use firm, neutral language: "I request cancellation of my subscription"
- Send the email and note the timestamp
- Take a screenshot of the email in your sent folder, showing the subject, recipient, date and time
- Create a calendar reminder for 5 business days later to chase if you receive no response
Step 3: monitor for acknowledgement and escalate if necessary
- Wait for Maxcare's response
- Under fair trading standards, Maxcare must acknowledge your cancellation within 5 business days
- Check your email inbox (and spam folder) daily
- An acknowledgement should confirm your cancellation date and final billing date
- If you receive no response after 5 business days, escalate
- Send a second email marked "URGENT - ESCALATION" to [email protected]
- Reference your original cancellation request and the date you sent it
- State: "I have not received acknowledgement of my cancellation request dated [date]. Please confirm receipt and provide written confirmation of cancellation within 48 hours"
- Copy this email to yourself as a backup and take a screenshot
- Document any responses
- Save all emails from Maxcare in a dedicated folder
- Create a chronological record of all communications
Step 4: verify cancellation and monitor billing
- Confirm your cancellation is effective
- Log into your Maxcare account 2-3 business days after receiving acknowledgement
- Check that your account status has changed to "cancelled" or "inactive"
- Verify that no renewal date is scheduled
- Monitor your credit card or payment method
- Check your statement for Maxcare charges after your cancellation effective date
- If no charge appears on your next billing date, cancellation was successful
- Keep your cancellation acknowledgement email for 12 months in case disputes arise
- Test access to confirm deactivation
- Attempt to log in to your Maxcare account after the effective date
- You should receive a "subscription inactive" or "account cancelled" message
Refunds and billing issues after cancellation
Maxcare's refund policy depends on your cancellation date and your subscription tier.
Refunds within the cooling-off period
If you cancel within 14 calendar days of your purchase, you are entitled to a full refund under the Consumer Protection (Fair Trading) Act. Maxcare must process this refund within 30 days of your cancellation request. Consequently, if you cancel on day 10 of your subscription, demand a full refund in your cancellation email.
Refunds after the cooling-off period
Once your cooling-off period expires (after 14 days), refund eligibility depends on Maxcare's specific terms. Most health subscription platforms do not offer pro-rata refunds for partial months. Nevertheless, you are entitled to cancel at any time; you simply forfeit any unused services in that billing month. Yafee advises reviewing your contract terms before cancelling to understand whether you will receive any refund.
Disputed charges after cancellation
If Maxcare charges you after your cancellation effective date, you have grounds to dispute the charge. You can initiate a chargeback with your credit card provider or demand a refund from Maxcare in writing. Send an email stating: "A charge for SGD [amount] appeared on [date], after my cancellation effective date of [date]. I request a full refund within 14 days. If you do not refund this amount, I will escalate to the Consumers Association of Singapore and file a dispute with my payment provider."
Keep this email and all supporting evidence (cancellation acknowledgement, billing statements) for potential escalation.
Common cancellation mistakes to avoid
Cancelling a subscription is straightforward once you understand the process; these pitfalls trip up many Singapore consumers.
Mistake 1: cancelling too close to your renewal date
If your subscription renews on the 20th and you cancel on the 18th, Maxcare may have already processed that month's charge before your cancellation takes effect. The company typically honours a cancellation request only if it is received before your next billing cycle begins. Consequently, if you want to avoid the next charge, cancel at least 5 business days before your renewal date.
Mistake 2: using only the account portal without email confirmation
Account portals sometimes fail to deactivate subscriptions, or they mark your account as "pending cancellation" rather than fully cancelled. If you cancel via portal alone and Maxcare charges you again, you have no timestamped proof of your cancellation request. Always send a follow-up email to [email protected] referencing your portal cancellation, even if cancellation appeared to succeed.
Mistake 3: assuming verbal cancellation is final
If you call Maxcare and speak to a customer service representative who promises to cancel your subscription, that verbal promise is not legally binding if it is not documented in writing. You have no proof of the conversation or the agent's commitment. Always request written confirmation via email, even after a phone call. Yafee's experience shows that verbal cancellations frequently fail to process.
Mistake 4: deleting cancellation emails before the dispute is resolved
Do not delete any correspondence related to your cancellation for at least 12 months. If Maxcare charges you 6 months after you cancelled and you no longer have the cancellation acknowledgement email, you lose proof of your cancellation date. Archive your cancellation correspondence in a secure folder on your computer and in your email client.
Mistake 5: not clarifying your cancellation effective date
If you email "I want to cancel", Maxcare may interpret this as "cancel at the end of this billing month" rather than "cancel immediately". In your cancellation email, be explicit: "I request immediate cancellation, effective [today's date]" or "I request cancellation effective [specific date before your next billing date]". This clarity prevents disputes about when your cancellation should take effect.
What to expect after Maxcare cancellation
Your subscription lifecycle does not end on the day you send your cancellation email; understanding the post-cancellation timeline helps you monitor billing and plan alternatives.
Timeline from cancellation request to deactivation
| Day | What happens |
| Day 0 (You send cancellation email) | Your cancellation request is submitted to Maxcare's support inbox |
| Days 1-5 | Maxcare must acknowledge receipt and confirm your effective cancellation date |
| Days 5-7 | Your account status changes to "cancelled" or "inactive" in their system |
| On your final billing date (if not yet passed) | Maxcare processes your last charge for the current billing month |
| After final billing date | No further charges should appear; your access to Maxcare services ends |
| Days 30-90 | Refund processes (if eligible within cooling-off period) |
Loss of access and retained data
Once your account is cancelled, you lose access to your Maxcare dashboard, consultation history and fitness records. If you need copies of your health data or consultation notes, download these before your cancellation effective date. Many health platforms delete user data within 90 days of account closure, so act quickly if you require medical records for a different provider.
No further obligations after cancellation
After your final billing date passes, you owe Maxcare nothing further. You are not obligated to provide feedback, participate in exit surveys or pay any cancellation fees. If Maxcare contacts you after your cancellation date requesting payment or offering "one more chance" discounts, ignore these messages. Your legal obligation to the company ends on your cancellation effective date.
Pricing and subscription tiers at Maxcare
Understanding Maxcare's pricing structure helps you calculate potential refunds and verify that you are not being overcharged.
| Plan tier | Monthly cost | Annual cost | Key features |
| Basic | SGD 29/month | SGD 290/year | Up to 2 telehealth consultations per month, basic fitness guides |
| Premium | SGD 59/month | SGD 590/year | Unlimited consultations, personalised nutrition plans, priority support |
| Elite | SGD 99/month | SGD 990/year | All Premium features plus 1-on-1 wellness coaching, quarterly health reviews |
| Free trial | SGD 0 | N/A | 7-day trial; full access to all features, then auto-converts to Basic unless cancelled |
If you are on a free trial, remember that Maxcare automatically converts your account to a paid subscription on day 8 unless you cancel within the trial period. If you did not intend to pay and your free trial has converted to a paid plan, you may still qualify for a refund within 14 days. Submit a cancellation request immediately and request a refund, citing the accidental conversion.
How to escalate complaints beyond Maxcare
If Maxcare refuses to cancel your subscription, ignores your cancellation request or continues to charge you after your cancellation effective date, you have formal escalation routes under Singapore consumer law.
Escalation to consumers association of singapore (CASE)
The Consumers Association of Singapore (CASE) handles consumer complaints against merchants who breach fair trading obligations. If Maxcare fails to acknowledge your cancellation within 5 business days or refuses to refund charges made after your cancellation date, you can file a complaint with CASE. You will need:
- Your cancellation email (dated and timestamped)
- Maxcare's acknowledgement email (or evidence of non-response)
- All billing statements showing charges after your cancellation effective date
- Screenshots of your account status before and after cancellation
CASE will contact Maxcare on your behalf and attempt to resolve the dispute. If Maxcare still refuses, CASE can escalate to the Small Claims Tribunal or recommend further legal action.
Small claims tribunal and chargeback disputes
If the disputed amount is below SGD 10,000, you can file a claim with the Small Claims Tribunal. Alternatively, if you paid by credit card, you can initiate a chargeback with your bank, disputing the charge as unauthorised (since it occurred after your cancellation date). Your credit card provider will investigate and will typically refund the charge if you provide your cancellation email as evidence.
Maxcare's contact and escalation address
Submit all cancellation requests and formal complaints to the following address:
Maxcare Support
Email: [email protected]
For escalations: [email protected]
Always include "CANCELLATION REQUEST" in your subject line and send from the email address registered to your account. If Maxcare provides a physical address or alternate email in response to your initial cancellation request, use that contact for any follow-up escalations.
Comparison: Maxcare vs. alternative health and wellness platforms
If you are cancelling Maxcare because you prefer a different platform, this table compares key features of Singapore's leading health subscription services.
| Platform | Monthly cost | Cancellation method | Cooling-off period |
| Maxcare | SGD 29-99 | Email to [email protected] | 14 days (full refund) |
| Telehealth Plus | SGD 39-89 | Account portal or email | 14 days (full refund) |
| WellnessHub | SGD 25-75 | In-app cancellation (instant confirmation) | 14 days (full refund) |
| HealthFirst | SGD 45-120 | Email or phone call | 14 days (full refund) |
| FitMed | SGD 35-85 | Email (requires 30-day notice) | 14 days (full refund) |
WellnessHub's in-app cancellation and instant confirmation may suit you if you value speed, while FitMed requires 30-day notice, making it less flexible for urgent cancellations. Yafee recommends comparing cooling-off periods and refund policies before switching providers.
Summary: your roadmap to cancelling Maxcare
Cancelling Maxcare cleanly requires three key steps: documentation, timing and follow-up. Send a formal cancellation email at least 5 business days before your next billing date, including your account number and a clear cancellation request. Monitor for acknowledgement within 5 business days and escalate if you receive no response. Finally, verify that your final charge processes on schedule and no additional charges appear thereafter.
Under Singapore's Consumer Protection (Fair Trading) Act, you retain the right to cancel at any time. If Maxcare breaches this right by continuing to charge you or ignoring your cancellation request, escalate to CASE or dispute the charge with your bank.
Yafee has helped thousands of consumers cancel health subscriptions and recover unwanted charges through clear, methodical communication with merchants. By following this step-by-step guide, you protect yourself from billing disputes and ensure your cancellation is final. Keep all correspondence and monitor your bank statements for 90 days after your effective cancellation date to confirm no further charges appear. Yafee remains your trusted resource for consumer contract law in Singapore.