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Cancel Momentum: Your Complete Guide
How to cancel Momentum fitness subscription in singapore and avoid unwanted charges
What Momentum is and why you might want to cancel
Momentum is a subscription-based fitness application that uses artificial intelligence to deliver personalised workout plans, automatic activity tracking, and daily performance summaries. The app integrates with your device sensors to collect fitness data and generate tailored coaching feedback tailored to your fitness level and goals.
Your reasons for cancelling may vary. You might find the subscription no longer aligns with your fitness objectives, prefer an alternative coaching platform, discover the cost does not justify the value received, or simply wish to pause your membership temporarily. Whatever your situation, Yafee is here to guide you through the cancellation process step by step so you retain complete control of your subscription and avoid unexpected charges.
Core features you lose after cancellation
Momentum's premium features include AI-powered workout feedback, personalised activity tracking calibrated to your fitness level, step and activity analytics, and adaptive goal-tracking capabilities. Once you cancel your subscription, you lose access to these advanced features immediately after your current billing cycle expires. The application may retain a free tier if available, but premium coaching and analytics cease upon your subscription end date.
When cancellation makes financial sense
Cancellation becomes financially prudent if you have used Momentum for fewer than two weeks and realised it does not meet your fitness needs. If you signed up for an annual plan at S$19.98 but plan to use the app for only one month, you forfeit approximately S$16.65 in value unless you cancel before the next renewal date. Conversely, if you actively use the app and value the personalised feedback, renewal may represent good value for your fitness investment.
Momentum subscription plans and pricing in singapore
Momentum offers two subscription tiers through the Apple App Store, each with distinct billing cycles and price points.
| Plan | Price (SGD) | Billing cycle | Ideal for |
|---|---|---|---|
| Weekly subscription | S$6.98 | 7 days | Users testing the app before long-term commitment |
| Annual subscription | S$19.98 | 12 months | Committed fitness enthusiasts planning year-round use |
The weekly plan allows you to trial Momentum's functionality with minimal financial risk. The annual plan offers significantly better per-month value if you commit to consistent use throughout the year. Nevertheless, you must cancel before your renewal date if you wish to avoid the next billing cycle charge.
How billing and auto-renewal work
Apple App Store handles all billing through your registered Apple ID account. Your subscription renews automatically on the same calendar date each billing period unless you cancel before the renewal date. Charges appear on your linked payment method (credit card, debit card, or Apple account balance) without additional confirmation. Yafee advises reviewing your Apple subscription settings monthly to identify upcoming charges and prevent unwanted renewals before they occur.
Your consumer rights under singapore law
Your right to cancel a subscription is protected under the Consumer Protection (Fair Trading) Act (Chapter 52A of the Singapore Statutes), which requires merchants to provide clear cancellation mechanisms and honour cancellation requests promptly.
Your legal position
Under the Consumer Protection (Fair Trading) Act, you have the right to cancel a paid subscription at any time before your renewal date without penalty or justification. Apple's cancellation tool constitutes your formal cancellation notice. The app developer (Momentum) must acknowledge your cancellation and ensure no further charges accrue. If Momentum continues billing after you cancel through Apple, you can lodge a complaint with the Competition and Consumer Commission of Singapore (CCCS), which enforces consumer protection standards. Yafee recommends maintaining screenshots of your cancellation confirmation as evidence should a dispute arise.
What happens if the company refuses to honour your cancellation
If you cancel through Apple but Momentum continues charging your account, the fault lies with the app developer, not Apple. Contact Momentum's support team directly through the app or via the developer's website with your cancellation evidence and request a refund. If Momentum does not respond within 14 days or refuses your refund claim, escalate your complaint to the CCCS at www.cccs.gov.sg. The CCCS investigates unfair trading practices and can compel refunds on your behalf. Yafee has helped thousands of consumers recover unwanted charges by following this escalation pathway.
How to cancel Momentum via apple app store on iOS
Cancelling your Momentum subscription through Apple's App Store is the most direct and legally documented method available to Singapore users.
Step 1: open the app store and access your account settings
- Locate and open the App Store application on your iPhone or iPad.
- The App Store icon features a white background with a blue storefront symbol.
- Tap the profile icon in the top right corner of the screen.
- This icon appears as a silhouette or your profile picture if you have set one.
- Select "Subscriptions" from the dropdown menu that appears.
- This action displays all your active, expired, and pending subscriptions.
Step 2: locate Momentum in your subscriptions list
- Review the list of subscriptions displayed on your screen.
- Active subscriptions appear at the top in normal text.
- Expired subscriptions appear lower in the list in grey text.
- Find "Momentum" or "Momentum - AI Fitness Coach" in your subscriptions list.
- If the app does not appear, scroll down to view more subscriptions.
- Alternatively, use the search function to locate it by name.
- Tap on the Momentum subscription entry to open its details page.
- The details page displays your current plan, price, and renewal date.
Step 3: initiate and confirm cancellation
- Locate the "Cancel Subscription" or "Cancel" button at the bottom of the Momentum details screen.
- This button appears prominently below your subscription information.
- Tap "Cancel Subscription" to initiate the cancellation process.
- Apple will display a confirmation message explaining that you will lose access to premium features after your current billing cycle ends.
- Review the confirmation prompt carefully and tap the final "Confirm Cancellation" or "Cancel Subscription" button.
- Do not tap "Resume Subscription" or "Keep Subscription" unless you have changed your mind.
- Verify that your subscription status changes to "Expired" or displays a future end date.
- Screenshot this confirmation page for your records as evidence of successful cancellation.
Step 4: verify no further charges will occur
- Return to the Subscriptions page and confirm Momentum's status shows "Expired" or a specific end date.
- The end date indicates when your final access period concludes.
- Monitor your Apple Account balance or linked payment method for the next two billing cycles.
- If no charge appears on your scheduled renewal date, cancellation was successful.
- If a charge does appear, contact Apple Support immediately at support.apple.com with your cancellation screenshot.
- Apple can reverse unauthorised charges within 90 days of the transaction.
Timeline and what happens after you cancel
Understanding the cancellation timeline helps you plan your transition away from Momentum and protect against unexpected charges.
Immediate effects after you cancel
Once you confirm cancellation through Apple, your Momentum subscription enters a "cancelled" state immediately. You retain full access to all premium features until your current billing cycle ends. No new charges appear on your account after you cancel. The app does not delete your user profile or historical data at this stage; your account remains intact but dormant.
What happens on your renewal date
On the date your current billing cycle was scheduled to end, Apple does not process a renewal charge. Your subscription status officially changes to "Expired" or "Cancelled" within 24 hours. You lose access to all premium coaching features, analytics, and personalised tracking when your billing cycle expires. The Momentum app remains installed on your device and may display a "Subscribe Now" button if a free tier does not exist.
Reinstating your subscription later
If you change your mind after cancelling, you can resubscribe at any time through the App Store. Tap "Subscribe" or "Get" on the Momentum app page and select your preferred plan (weekly or annual). Your previous workout history and user profile may be recoverable if you use the same Apple ID, depending on Momentum's data retention policy. Yafee recommends requesting clarification from Momentum's support team if data preservation is important to you before you cancel.
Refunds and chargebacks for Momentum subscriptions
Your eligibility for a refund depends on when you cancel relative to your subscription start date and whether you have used the service.
Standard app store refund policy
Apple permits refunds within 14 days of purchase if you cancel before using the service substantially. After 14 days, Apple's standard policy does not guarantee a refund. However, if Momentum continued charging your account after you cancelled through Apple, you have grounds for a refund under the Consumer Protection (Fair Trading) Act, regardless of the 14-day window. Contact Apple Support at support.apple.com and reference your cancellation date as proof of non-authorisation. Yafee advises providing your cancellation screenshot as supporting documentation.
Requesting a refund from Momentum directly
If Apple does not process a refund within 14 days of your purchase, contact Momentum's support team directly through the app or at the developer's website. Explain that you cancelled your subscription and request a refund for the most recent billing cycle. Provide your Apple transaction ID (found in your Apple ID account under Purchase History) and your cancellation confirmation screenshot. Momentum has 14 working days to respond and process your refund request under consumer protection standards.
Disputing unauthorised charges via CCCS
If Momentum or Apple refuse your refund claim unreasonably, file a complaint with the Competition and Consumer Commission of Singapore. The CCCS investigates unfair trading practices, including continued billing after cancellation, and can compel merchants to refund your money. Visit www.cccs.gov.sg to lodge a formal complaint with supporting documents (transaction records, cancellation screenshot, and correspondence with Momentum). The CCCS typically responds within 30 days and escalates serious violations to enforcement action.
Common mistakes that delay or prevent cancellation
Cancellation is straightforward, but several common errors can inadvertently extend your subscription or prevent successful cancellation. Yafee has documented these mistakes to help you avoid them.
Deleting the app instead of cancelling the subscription
Uninstalling Momentum from your device does not cancel your subscription. Apple continues billing you on your renewal date even if the app is no longer installed. You must cancel through the App Store Settings menu explicitly. Only after you cancel through Apple should you delete the app if desired.
Confusing account login cancellation with subscription cancellation
Logging out of the Momentum app or deleting your user account within the app does not cancel your subscription. The billing relationship exists between Apple and your registered account, not between Momentum and your login credentials. You must cancel through Apple's Subscriptions settings, not within the Momentum app itself.
Cancelling during your grace period without confirming completion
After you tap "Cancel Subscription," Apple displays a confirmation page. Some users assume cancellation is complete after the first screen, but the final confirmation step is essential. Always tap the final "Confirm" button and verify your subscription status changes to "Expired" or shows a future end date before assuming cancellation is finalised.
Relying on email confirmation instead of checking the app store
Apple does not always send immediate email confirmation of cancellation. Instead of waiting for an email, verify cancellation directly by returning to the App Store Subscriptions page within five minutes. The subscription status must display "Expired" or a specific end date. This verification step protects you from billing disputes.
After cancellation: checklist and next steps
Completing a post-cancellation checklist ensures no further charges occur and protects your financial record.
| Action | Timing | Why it matters |
|---|---|---|
| Screenshot your cancellation confirmation | Immediately after cancellation | Provides legal proof if disputes arise |
| Monitor your Apple account for unauthorised charges | On your original renewal date and 30 days after | Detects failed cancellation or billing errors early |
| Review your linked payment method statements | Within 5 business days | Confirms no duplicate or delayed charges appear |
| Contact Apple Support if charges persist | Within 14 days of unauthorised charge | Activates Apple's dispute resolution and refund process |
| File a CCCS complaint if Apple refuses | Within 12 months of the unauthorised charge | Escalates to regulatory enforcement if needed |
| Request refund from Momentum developer | Within 14 days of your cancellation date | Provides direct accountability to the app developer |
Comparing fitness subscription alternatives to Momentum
If you cancel Momentum, understanding comparable fitness subscription options in Singapore helps you select a more suitable service.
| App or service | Starting price (SGD) | Core features | Cancellation terms |
|---|---|---|---|
| Momentum | S$6.98 weekly | AI coaching, activity tracking, personalised feedback | Cancel anytime via App Store |
| ClassPass (Singapore) | S$39 monthly | Access to multiple fitness studios and classes | Cancel 14 days before renewal |
| Fittr | S$8.99 monthly | Custom workout plans, form tracking, coach support | Cancel anytime in app |
| UNIQLO Fit | Free with premium options | Basic workouts, activity tracking, community challenges | Not applicable (free service) |
| Peloton Digital+ | S$14.99 monthly | Streaming workouts, community, personalised recommendations | Cancel anytime through app |
| Beachbody On Demand | S$13.99 monthly | Live and on-demand fitness classes, meal plans | Cancel anytime in account settings |
Each alternative offers distinct features, price points, and cancellation policies. Review each service's cancellation mechanism before subscribing to avoid complicated exits. Yafee recommends testing free tiers or trial periods where available before committing to annual payments.
Contact information and escalation routes for Momentum
If standard cancellation fails or you need direct support, use the following contact pathways.
Momentum developer contact details
Momentum is developed by a registered fitness entity in Singapore. For subscription-related inquiries, app support requests, or refund appeals, contact the developer through the App Store app. Tap the "Report a Problem" link on the Momentum app page and describe your issue. This action routes your message directly to the developer with your Apple ID attached for faster resolution. Response times typically range from 2 to 7 business days.
Registered business address
MOMENTUM I PTE. LTD., the registered entity responsible for the Momentum fitness application, maintains its corporate office at the registered address on file with the Accounting and Corporate Regulatory Authority (ACRA). For formal correspondence or escalated disputes, address written queries to:
MOMENTUM I PTE. LTD.
Business Registration Number: [Check ACRA records at acra.gov.sg]
SSIC Code: 93111 (Other sports and recreation activities)
Alternatively, a fitness entity operating under the Momentum brand maintains a presence at Northshore Residences in Singapore, which may serve as an operational or customer service location.
Regulatory escalation
If you cannot resolve your cancellation or refund dispute through Apple or Momentum directly, escalate to the Competition and Consumer Commission of Singapore (CCCS). The CCCS enforces the Consumer Protection (Fair Trading) Act and investigates unfair subscription practices, unauthorised billing, and failure to honour cancellation requests. File a complaint at www.cccs.gov.sg with your cancellation screenshot, transaction records, and correspondence with Momentum as supporting evidence.
Final summary: your path to cancelling Momentum confidently
Cancelling your Momentum subscription protects your financial wellbeing and puts you in control of your recurring payments. You have the legal right under the Consumer Protection (Fair Trading) Act to cancel at any time before your renewal date without penalty. Yafee's step-by-step guide ensures you navigate the App Store cancellation process correctly and retain evidence of your cancellation as protection against unauthorised future charges.
Follow the iOS cancellation steps precisely, screenshot your confirmation, monitor your payment method, and escalate to Apple Support or the CCCS if unexpected charges persist. Yafee has helped thousands of consumers cancel unwanted subscriptions, recover unauthorised charges, and regain control of their recurring payment schedules. Whether you cancel after one week or one year, your consumer rights remain protected from the moment you confirm cancellation through Apple's official interface.
Take action today: open your App Store, navigate to Subscriptions, and cancel Momentum now if you have decided to move forward. Your financial peace of mind depends on acting before your next renewal date.
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