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Cancel Les Mills: Step-by-Step Guide
How to cancel Les mills+ in singapore: your step-by-step guide and legal rights
Why you might cancel Les mills+ and what happens next
Les Mills+ is a subscription fitness platform that streams live and on-demand workouts-BODYPUMP, BODYCOMBAT, Pilates, and more-directly to your device. You access it via the Les Mills website, Apple App Store, Google Play, or through a gym partner. If the service no longer aligns with your fitness goals, budget, or lifestyle, cancelling is straightforward once you understand the timing and method. This guide from Yafee walks you through exactly how to cancel, what you keep after cancellation, and the legal protections Singapore law grants you as a consumer.
When cancellation makes sense for your situation
You might cancel Les Mills+ for several valid reasons: you've found a cheaper fitness alternative, you prefer in-person classes, you lack time to use the platform consistently, or you're tightening your budget. If you subscribed via a free trial and want to exit before charges apply, cancelling early is essential. Yafee recommends cancelling before your next renewal date to avoid unwanted charges. The sooner you act, the cleaner your exit.
What you keep and what you lose after cancellation
When you cancel Les Mills+, you retain full access to the platform until the end of your current paid billing period. After that date passes, your account access stops and no further charges will be taken. Your account data, saved workouts, and profile settings typically remain stored by Les Mills, so if you return later, your history may still be there. Yafee advises taking screenshots of any saved routines or progress metrics you want to preserve permanently.
Les mills+ subscription plans and pricing in singapore
Understanding your pricing plan helps you time your cancellation correctly and identify potential refund windows under Singapore consumer law.
| Plan type | Billing cycle | Cost (SGD) | Best for |
|---|---|---|---|
| Monthly subscription | Monthly | SGD 12-14 | Short-term commitments; easiest to cancel |
| Annual subscription | Once per year | SGD 99-119 | Long-term users seeking better value |
| Free trial | 14 days free, then paid | Free initially | Testing the service before committing |
| Gym-partner subscription | Varies by gym | Bundled pricing | Users with existing gym membership |
Pro tip: Check your last receipt or subscription confirmation email to confirm your exact billing date. Cancel before that date to stop the next charge from processing.
Your consumer rights in singapore: what the law protects
Singapore's Consumer Protection (Fair Trading) Act grants you specific rights when cancelling distance contracts, including online subscriptions like Les Mills+.
Legal protections for subscription cancellation
Under the Consumer Protection (Fair Trading) Act, you have the right to cancel distance contracts (including online subscriptions) within 14 days of purchase, provided you meet certain conditions. Specifically, if Les Mills+ failed to clearly display cancellation terms before you paid, or if the service was not delivered as described in their marketing materials, you may have grounds for a refund or dispute. Furthermore, if you entered the contract through an unsolicited call or through a platform that did not prominently disclose cancellation rights, your 14-day window extends. Yafee recommends saving all confirmation emails, screenshots of the service description at the time of purchase, and proof of payment as evidence if you need to escalate a complaint.
Your legal position if Les mills+ refuses to cancel
Your legal position: You have the right to cancel your subscription. If Les Mills+ refuses to process your cancellation or disputes a refund claim, you can escalate to the Consumers Association of Singapore (CASE) or file a formal complaint with the Competition and Consumer Commission of Singapore (CCCS). Neither organisation will charge you for this service. Document all communication-emails, chat transcripts, and phone call summaries-as evidence. The CCCS has enforcement powers under the Consumer Protection Act and can require Les Mills to comply with cancellation requests or refund obligations.
Escalation path if Les mills+ refuses your request
If Les Mills+ does not respond within 7 business days, or if they refuse your cancellation request, file a complaint with CASE online or by phone at 6100 0315. You do not need a lawyer. Provide CASE with copies of your subscription confirmation, cancellation request (email, screenshot, or written record), and Les Mills' response (or lack thereof). The CCCS will investigate whether Les Mills violated fair trading practices. In accordance with Singapore consumer law, Les Mills must honour valid cancellation requests within a reasonable timeframe.
How to cancel Les mills+ on each platform
Cancellation method depends on where you purchased your subscription-each platform has its own process.
Cancelling through the Les Mills website directly
- Log into your Les Mills+ account at lesmills.com using your email and password.
- Navigate to Account Settings or Subscription (usually found in the top-right menu under your profile icon).
- Locate Manage Subscription or Billing.
- Select Cancel Subscription and confirm the cancellation.
- Les Mills will ask you to confirm you want to cancel and may offer a retention discount-you can decline.
- You will receive a cancellation confirmation email immediately.
- Save this confirmation email as proof of cancellation.
- Verify on your next billing date that no charge was processed.
Cancelling via apple app store
- Open the Apple App Store app on your iPhone, iPad, or Mac.
- Tap your Profile Icon in the top-right corner.
- Select Subscriptions.
- Find Les Mills+ in the list of active subscriptions.
- Tap Cancel Subscription and confirm.
- Apple will show you the cancellation date-this is when your access ends.
- You will receive a confirmation email from Apple.
- Your subscription remains active until the end of the current billing period.
Cancelling via google play
- Open Google Play Store on your Android device or browser.
- Tap your Profile Icon in the top-right.
- Select Payments and subscriptions, then Subscriptions.
- Tap Les Mills+.
- Tap Cancel subscription and confirm.
- Google will display your cancellation date.
- You will receive a confirmation email from Google.
- Your access continues until the end of your current billing cycle.
Cancelling a gym-partner subscription
- Contact your gym directly-do not attempt to cancel through the Les Mills platform.
- Ask to speak to the membership or billing department.
- Request cancellation of your Les Mills+ subscription bundled with your gym membership.
- Some gyms allow you to cancel only Les Mills+ while keeping your gym membership.
- Others may require you to cancel your entire membership.
- Confirm the effective cancellation date in writing.
- Obtain a cancellation confirmation email or letter from the gym.
- Verify that Les Mills+ access is terminated on the stated date.
Refunds: when Les mills+ will return your money
Your eligibility for a refund depends on how long you've held the subscription and whether the service was faulty.
Refund eligibility within the 14-day cooling-off period
If you cancel within 14 days of purchase and have not already used a substantial portion of the service, you are entitled to a refund under Singapore's Consumer Protection (Fair Trading) Act. Submit your cancellation request within 14 days of the purchase date shown on your confirmation email. Provide Les Mills with your account email, subscription plan, and purchase date. In accordance with consumer protection regulations, Les Mills should process your refund within 30 days of receiving your valid cancellation request. If they do not, escalate to CASE.
Refund eligibility after 14 days
After 14 days, you generally have no automatic right to a refund simply because you changed your mind-you can cancel, but you will not receive money back for the current billing period. Nevertheless, if Les Mills+ failed to deliver the service as advertised (for example, workouts are unavailable, the app crashes consistently, or your account was charged in error), you may claim a refund based on breach of contract or misrepresentation. Contact CASE or the CCCS if Les Mills refuses to address a genuine service failure.
Refund processing timeline
Once you submit a valid cancellation request, Les Mills typically processes the refund within 30 calendar days. The refund will be credited to the original payment method-credit card, debit card, or digital wallet. Depending on your bank, the refund may take an additional 5-10 business days to appear in your account. Yafee advises checking your bank statement after 10 business days to confirm the refund was received. If you do not see it within 14 days, contact Les Mills and your bank for clarification.
Common mistakes to avoid when cancelling Les mills+
Cancellation is simple, but these common errors can delay your exit or result in unexpected charges-avoid them with this checklist.
Mistake 1: cancelling on the wrong platform
If you subscribed via Google Play but attempt to cancel via the Les Mills website, your cancellation request may not process correctly. Consequently, you could be charged again at your next renewal. Cancel on the same platform where you purchased the subscription. If you are uncertain, log into each platform (Les Mills website, Apple, Google Play) and check which one shows an active subscription. Cancel only there.
Mistake 2: cancelling too late in your billing cycle
If your billing date is the 15th of each month and you cancel on the 14th, you may still be charged on the 15th if the system processes before your cancellation takes effect. Cancel at least 2-3 days before your renewal date to ensure the system processes your request in time. Check your last invoice for the exact billing date.
Mistake 3: not saving your cancellation confirmation
Always take a screenshot or save the confirmation email Les Mills sends you after cancellation. If a dispute arises and Les Mills claims you never cancelled, your confirmation email is your proof. Without it, you may struggle to recover an erroneous charge.
Mistake 4: assuming free-trial access continues after cancellation
If you cancel during a free trial period, your access may terminate immediately or at the end of the trial-check the confirmation email to see which applies. Do not assume you retain access after cancellation; verify your access on the date stated in the confirmation.
Mistake 5: attempting to cancel by phone without documentation
Les Mills may not have a phone cancellation line, or they may require written confirmation even after a verbal request. Always cancel through the platform or send a formal email to the Les Mills support address. Obtain a confirmation number or written confirmation. Verbal promises are difficult to prove if a dispute arises later.
What happens after you cancel Les mills+
Cancellation is immediate, but your access continues until the current billing period ends-here is what to expect in the weeks that follow.
Immediate steps after cancellation
After you submit your cancellation request, Les Mills will send you a confirmation email within 24 hours. This email will include your cancellation date (the date your access ends) and any refund eligibility. You retain full access to all Les Mills+ content, classes, and features until that cancellation date. You do not need to delete the app or do anything else; simply let the access expire naturally.
Verifying no further charges occur
Monitor your bank account or credit card statement on your next renewal date. Check that Les Mills did not process a charge. If a charge appears, contact your bank immediately and dispute it as an unauthorised transaction. Simultaneously, email Les Mills support with your cancellation confirmation number and the erroneous charge. Yafee recommends setting a phone reminder for one day before your cancellation date so you remember to check.
Reinstating your subscription if you change your mind
If you cancel and later decide to resubscribe, you can simply log back into your account and purchase a new plan. Your old account data, saved workouts, and progress history will still be there. There is no penalty for resubscribing, though you will be charged from the date you re-enter the subscription.
Comparison: should you cancel or pause?
Les Mills+ does not offer an official pause feature, but understanding your options helps you make the right choice.
| Action | Cost | Access retained? | Data saved? | Best if… |
|---|---|---|---|---|
| Cancel | No charges after cancellation | Until billing period ends | Yes, usually | You want to stop paying now |
| Keep active (no action) | Charged monthly or annually | Yes, full access | Yes | You might return soon |
| Delete app without cancelling | Charged; account still active | No (app deleted), but account active | Yes, on server | Do not do this; leads to waste |
Yafee recommends cancelling if you are certain you will not use the service in the next 30 days. If you think you might return, keeping it active is simpler than cancelling and resubscribing later.
Yafee's checklist: before, during, and after cancellation
Use this checklist to ensure a smooth cancellation process with no unwanted surprises.
Before you cancel
- Locate your last Les Mills+ invoice or confirmation email to confirm your billing date.
- Decide which platform you subscribed through (website, Apple, Google Play, or gym).
- Download or screenshot any saved workout routines or progress data you want to keep permanently.
- Check if you are within 14 days of purchase and entitled to a full refund.
During cancellation
- Log into the correct platform where you purchased the subscription.
- Navigate to Subscriptions or Account Settings.
- Select Cancel Subscription and confirm.
- Take a screenshot of the confirmation page.
- Save the confirmation email Les Mills sends you.
- Record the cancellation date shown in the confirmation.
After cancellation
- Set a reminder for your cancellation date to verify access stops.
- Monitor your bank statement on your next renewal date to ensure no charge is processed.
- If a charge appears, dispute it immediately with your bank and email Les Mills.
- If you were promised a refund and do not receive it within 30 days, contact CASE at 6100 0315 or visit case.org.sg.
How yafee can help you manage subscriptions more effectively
Cancelling Les Mills+ is just one step in managing your digital subscriptions responsibly. Yafee has helped thousands of consumers cancel unwanted services, recover erroneous charges, and understand their consumer rights under Singapore law. Our guides cover every major streaming, fitness, and software subscription in English (Singapore), with clear step-by-step instructions and legal backing. If you encounter resistance from Les Mills+ or any other service, Yafee's framework helps you escalate to CASE or the CCCS with confidence. Visit Yafee at yafee.com to explore guides for other subscriptions and learn how to track your renewals, spot billing errors, and claim refunds.
Contact details for formal cancellation correspondence
If you need to send a formal written cancellation notice by post (rarely necessary, but available as a last resort), Les Mills' registered address for customer correspondence is:
Les Mills International Limited
Private Mail Bag 92162
Auckland 1142
New Zealand
However, Yafee strongly advises using the online cancellation methods (website, app, or platform) as your first choice-they are faster, leave an immediate digital record, and generate automatic confirmation emails. Written post can take weeks to process and is prone to delays. Reserve postal correspondence only if Les Mills fails to respond to online requests and you are preparing an escalation to CASE or the CCCS. Include your account email, subscription plan, purchase date, and a clear statement: "I hereby cancel my Les Mills+ subscription effective immediately" or "effective [date]". Send by registered mail and request a delivery receipt.
Cancelling Les Mills+ in Singapore is straightforward once you know the correct platform and process. Yafee has equipped you with the legal framework, step-by-step instructions, and escalation routes to ensure your cancellation is processed without dispute. Your consumer rights are protected under the Consumer Protection (Fair Trading) Act, and CASE stands ready to support you if Les Mills refuses to comply. Act within your billing cycle, save your confirmation, and monitor your account after cancellation. If you need guidance on other subscriptions or digital services, Yafee remains your trusted resource for consumer law and practical cancellation guidance in Singapore.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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