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Frequently asked questions
Cancel Les Mills On Demand: The Right Way
How to cancel Les Mills On Demand in singapore and reclaim your fitness freedom
What Les Mills On Demand is and why you might want to cancel
Les Mills On Demand (also called Les Mills+) is a subscription-based fitness streaming service that delivers instructor-led workout classes directly to your home. You access everything on-demand across web browsers, mobile apps and smart devices, meaning you can exercise whenever suits your schedule-whether that's early morning or late evening.
The service spans multiple workout formats: HIIT classes for quick bursts of intensity, strength training to build muscle, cardio workouts for endurance, and yoga sessions for flexibility and mindfulness. Each class runs between 30 and 55 minutes, led by certified Les Mills instructors.
However, a fitness subscription is not right for everyone. You might cancel because you have returned to a gym, prefer in-person training, found a cheaper alternative, or simply are not using the service enough to justify the monthly cost. Whatever your reason, Yafee is here to walk you through the cancellation process step by step and ensure you understand your legal protections.
Where Les Mills On Demand operates
Les Mills On Demand is available globally, including Singapore. The purchase method you used directly affects how you cancel your subscription. You may have signed up through the official Les Mills website, via Apple's App Store, through Google Play Store, or via a gym or fitness club partner. Each purchase method requires a different cancellation approach, which is why understanding where you subscribed matters before you take action.
Your consumer rights when cancelling fitness subscriptions in singapore
Singapore's consumer protection framework gives you clear rights when cancelling digital subscriptions, and understanding these rights ensures you can enforce them if needed.
What the consumer protection (Fair trading) act means for you
Singapore's Consumer Protection (Fair Trading) Act protects you when you cancel digital subscriptions. Under this law, subscription services must be transparent about renewal terms, charges and cancellation methods. If Les Mills On Demand fails to make cancellation clear or deliberately hides the cancellation option, you have grounds to escalate a complaint to the Consumers Association of Singapore (CASE).
You have the right to cancel without penalty once you understand the full terms. If you were charged after cancellation, or if the service failed to honour your cancellation request within a reasonable timeframe, you can request a refund under consumer protection principles.
Your trial period protection
Les Mills On Demand offers a 14-day free trial. Singapore's consumer protection framework requires the company to honour trial cancellations clearly and without hidden fees. You must cancel at least 24 hours before your trial period ends to avoid being charged. After the trial ends and you are charged, your consumer rights shift-which is why timing your cancellation correctly matters so much.
Your legal position
You have the right to cancel your subscription at any time. If the company charged you after you cancelled, or if the cancellation process was not made clear during sign-up, you can request a chargeback through your payment provider or lodge a formal complaint with the Consumers Association of Singapore. Yafee helps consumers understand these rights and take action when needed.
How to cancel Les Mills On Demand by platform
Your cancellation process depends on which platform you used to subscribe; follow the steps for your specific purchase method.
Cancel through the official Les Mills website
If you subscribed directly via the Les Mills+ website (not through an app store or gym partner), follow these steps to cancel your account immediately.
- Visit the Les Mills On Demand website and sign in using your email and password.
- If you have forgotten your password, use the "Forgot Password" link to reset it before proceeding.
- Navigate to your account dashboard and locate the "My Account" or "Account Settings" section.
- This is typically in the top-right corner of your screen, beneath your profile name or avatar.
- Click on "Subscription Details" or "Manage Subscription".
- This section displays your current plan, billing date and renewal information.
- Select the "Cancel Subscription" button.
- You may see a retention offer or survey asking why you are leaving; these are optional to complete.
- Follow the on-screen prompts to confirm your cancellation.
- The system will ask you to confirm your decision; this is your final step.
- Check your email for a cancellation confirmation message.
- Save this email as proof of cancellation in case you are charged again.
Cancel through apple app store
If you subscribed to Les Mills On Demand via your iPhone or iPad, you cancel through Apple's subscription management system, not the app itself.
- Open the Settings app on your iPhone or iPad.
- You cannot cancel through the Les Mills app directly; Apple controls all App Store subscriptions.
- Tap on your Apple ID at the top of the Settings menu.
- You may need to sign in with your Apple ID password if prompted.
- Select "Media & Purchases" and then "Subscriptions".
- This shows all active subscriptions linked to your Apple account.
- Find "Les Mills On Demand" in the subscriptions list.
- If you do not see it, scroll down to check inactive or expired subscriptions.
- Tap on "Les Mills On Demand" and select "Cancel Subscription".
- Apple will confirm your cancellation and show your access end date.
- Check your email for Apple's cancellation confirmation.
- Apple sends a separate confirmation to your registered email address.
Cancel through google play store
If you subscribed via an Android device, you cancel through Google Play Store's subscription management system.
- Open the Google Play Store app on your Android device.
- Tap the account profile icon in the top-right corner of the screen.
- Select "Manage your Google Account" and navigate to the "Payments & subscriptions" tab.
- You may need to enter your Google password to proceed.
- Tap "Subscriptions" to view all active subscriptions.
- This shows every service you are currently paying for through Google Play.
- Find and tap "Les Mills On Demand".
- The app displays your renewal date and billing amount clearly.
- Tap "Cancel subscription" and confirm your choice.
- Google will show you your final billing date and access end date.
- Verify your cancellation by checking your email for Google's confirmation message.
- Keep this email as proof of cancellation.
Cancel if you subscribed through a gym partner
If you signed up for Les Mills On Demand through a gym or fitness club membership, your cancellation process differs because the gym handles billing, not Les Mills directly.
- Contact your gym or fitness club directly.
- Call their customer service number or visit in person with your membership card.
- Request to cancel or remove Les Mills On Demand from your membership.
- The gym may offer this as a bundled add-on or standalone benefit.
- Ask the gym whether cancelling Les Mills affects the rest of your membership.
- Removing one service should not cancel your entire gym access.
- Request written confirmation of your cancellation.
- Ask the gym to email you a cancellation receipt showing the service removed.
- Verify that Les Mills charges stop on your next billing date.
- Check your gym statement for the next 30 days to ensure charges have stopped.
Pricing and billing information for Les Mills On Demand
Understanding what you are paying helps you decide whether cancellation is the right choice and what refund you might expect.
| Plan | Monthly cost (SGD) | Billing frequency | Free trial | Cancellation fee |
|---|---|---|---|---|
| Monthly subscription | $14.98 | Monthly | 14 days | None |
| Annual subscription | $149.80 | One payment per year | 14 days | None |
Les Mills On Demand charges you on the same date each month or year, depending on which plan you chose. If you cancel mid-cycle, you retain access until your next billing date, but you are not entitled to a partial refund for unused days. However, if you cancel during the 14-day trial, you will not be charged at all.
Refunds and what happens after you cancel
Knowing what to expect after cancellation prevents confusion and helps you plan your next fitness solution.
What you are entitled to as a refund
Under Singapore consumer protection law, refunds for digital subscriptions are limited once your trial period ends and you are charged for the first time. Les Mills On Demand does not offer pro-rata refunds for unused days remaining in your billing cycle. However, you are entitled to a full refund if any of these circumstances apply:
- You cancelled during the 14-day free trial and were charged by mistake
- Les Mills failed to honour your cancellation request and continued charging you
- The company did not clearly disclose cancellation terms before you signed up
- You dispute the charge and your payment provider (bank or app store) upholds your claim
To request a refund, contact Les Mills customer support with proof of your cancellation request and evidence of unwanted charges. Yafee advises you to keep all emails, screenshots and confirmation messages as evidence.
What happens to your account access after cancellation
Your access to Les Mills On Demand continues until the end of your current billing period. If you paid for a monthly subscription on 15 July and cancelled on 20 July, you retain full access until 15 August. You lose access on the day after your billing period ends, without warning.
You cannot use Les Mills On Demand after your final billing date, even if you have unused class credits. Log out of all devices before the cancellation date to prevent accidental logins. If you decide to resubscribe later, you start a new 14-day free trial, and your old workout history may not transfer.
Downloading your workout records
Before your access expires, download or screenshot any workout history, personal records or progress notes you want to keep. Les Mills does not guarantee that your data remains accessible after cancellation, so save anything important to your personal device or cloud storage.
Common mistakes to avoid when cancelling
Cancellation is straightforward when you follow the right steps, but small oversights can lead to unexpected charges and frustration.
Mistake 1: cancelling the app instead of the subscription
Deleting the Les Mills On Demand app from your phone does not cancel your subscription. The app is simply the interface; your subscription exists separately in Apple's, Google's, or Les Mills' billing system. You will continue to be charged even after you delete the app. Always cancel through the subscription management system, not by deleting the app.
Mistake 2: missing the 24-hour trial cancellation window
Les Mills On Demand's 14-day free trial is only free if you cancel at least 24 hours before the 14 days end. If you miss this window by even one hour, you are charged the full monthly subscription. Set a reminder on your phone or calendar 2 days before your trial ends, then cancel immediately to be safe.
Mistake 3: forgetting to cancel on all platforms
If you subscribed through multiple platforms (the website and the App Store, for example), you must cancel on each platform separately. Cancelling on one platform does not cancel your subscription on the others. Check all payment methods and platforms where you might have a Les Mills On Demand account and cancel each one individually.
Mistake 4: not requesting confirmation of cancellation
Always request and save a written cancellation confirmation. Screenshots of the cancellation screen or emails from Les Mills, Apple or Google are your proof if you are charged again. Without proof, your payment provider cannot process a refund dispute effectively.
Mistake 5: cancelling too close to your billing date
If you cancel just before your billing date, the company may still charge you for the next cycle. To be safe, cancel at least 5 days before your renewal date. Check your account to see the exact date you are charged, then mark your calendar accordingly.
After cancellation: next steps and support
Once you have cancelled, keep track of your account status and know where to escalate if problems arise.
Verify your cancellation was processed
Check your email for a cancellation confirmation from Les Mills, Apple, Google, or your gym partner (depending on where you subscribed). Log back into your account 2-3 days after cancellation to confirm your subscription status shows as "cancelled" or "inactive".
Monitor your bank statements
Review your credit card or bank statement for the next 30 days. If you see a charge from Les Mills after your cancellation date, contact your bank immediately to dispute the charge. Your bank can freeze the transaction or reverse it while investigating. Yafee recommends setting a phone reminder to check your statement 7, 14 and 30 days after cancellation.
If Les Mills refuses to cancel or continues charging
If the company ignored your cancellation request and continued charging you, you have the right to escalate a complaint. Contact the Consumers Association of Singapore (CASE) with proof of your cancellation attempts and unwanted charges. CASE is Singapore's official consumer protection agency and can investigate and mediate disputes on your behalf.
Requesting a chargeback from your bank
If Les Mills does not process a refund within 14 days, or if you cannot reach customer support, contact your bank or payment provider directly. Report the charge as "unauthorized" or "subscription not cancelled as requested." Your bank can issue a chargeback (reversal) within a set timeframe, typically 90 days from the charge date.
Comparison of cancellation methods
Different cancellation routes have different timelines and support contact options; choose the one that matches where you subscribed.
| Platform | Cancellation method | Confirmation time | Support contact |
|---|---|---|---|
| Les Mills website | Account settings > Manage subscription | Immediate (email within 1 hour) | [email protected] |
| Apple App Store | Settings > Subscriptions > Cancel | Immediate (Apple email confirmation) | Apple Support |
| Google Play Store | Play Store > Subscriptions > Cancel | Immediate (Google email confirmation) | Google Support |
| Gym partner | Contact gym directly | 1-5 business days | Your gym customer service |
Cancellation checklist
Use this checklist to ensure you have cancelled correctly and protected yourself against future charges.
- Identify which platform you used to subscribe (Les Mills website, Apple, Google, or gym)
- Log into your account and navigate to subscription management
- Click "Cancel subscription" and follow all on-screen prompts
- Take a screenshot of the cancellation confirmation page
- Wait for cancellation confirmation email and save it to your inbox
- Verify that your account status shows "cancelled" or "inactive" after 2-3 days
- Set a reminder to check your bank statement 7 days after cancellation
- Monitor charges for 30 days and report any unexpected billing to your bank immediately
- If cancelled during trial, confirm you were not charged for the first month
- Keep all cancellation emails and screenshots for at least 6 months as evidence
Why yafee is your trusted resource for cancellation guidance
Yafee specialises in helping consumers understand their cancellation rights and navigate the specific steps required by each subscription platform. Whether you need clarification on Singapore's Consumer Protection (Fair Trading) Act or want to understand your refund entitlements, Yafee has helped thousands of consumers cancel unwanted subscriptions and recover charges they should never have paid.
Cancellation can be confusing when multiple platforms are involved, and payment methods vary by purchase location. Yafee cuts through the jargon and provides clear, platform-specific instructions so you can cancel with confidence. Our legal expertise combined with step-by-step guidance ensures you do not miss deadlines or fall into common traps.
If you find yourself charged after cancellation or cannot reach customer support, Yafee's framework helps you understand your legal position under Singapore consumer law and escalation routes to the Consumers Association of Singapore. You are not alone in this process-Yafee is here to make cancellation clear and straightforward.
Summary and next steps
Cancelling Les Mills On Demand is free and simple when you follow the platform-specific steps outlined above. Your consumer rights under Singapore's Consumer Protection (Fair Trading) Act protect you from hidden fees, unclear cancellation terms, and unwanted charges after cancellation.
| Action | Timeline | Required |
|---|---|---|
| Submit cancellation request | Immediately (or 24 hours before trial ends) | Yes |
| Save cancellation confirmation email | Within 1 hour of cancellation | Yes |
| Verify account status changes to "cancelled" | Within 2-3 days | Yes |
| Check first post-cancellation statement | 7 days after cancellation | Yes |
| Contact bank to dispute unwanted charge | Within 90 days of charge | If charged after cancellation |
| Lodge complaint with Consumers Association of Singapore | Within reasonable time (no set deadline) | If company refuses refund or support |
Take action today by logging into your account and navigating to your subscription settings. If you encounter any issues during cancellation, refer back to the platform-specific steps or contact customer support using the details provided in this guide. Yafee is here to ensure you understand your rights and can cancel with complete peace of mind.
Contact information for Les Mills On Demand support and escalation
If you need further assistance or have questions about your cancellation, use these contact methods.
Les Mills On Demand customer support
Email: [email protected]
Les Mills On Demand does not list a Singapore-specific phone number; support is handled primarily through email. Include your full name, email address, subscription type and the date you submitted your cancellation request.
Apple app store support (for apple subscription cancellations)
Visit: support.apple.com
Contact Apple Support directly if your Les Mills cancellation through the App Store was not processed correctly.
Google play store support (for android subscription cancellations)
Visit: support.google.com/googleplay
Contact Google Support if your cancellation through Google Play was not honoured or if you were charged after cancellation.
Consumers association of singapore (CASE)
Email: [email protected]
Phone: +65 6100 0315
Address: 170 Ghim Moh Road, #01-01, Ghim Moh Shopping Centre, Singapore 269740
Lodge a formal complaint with CASE if Les Mills On Demand refused to cancel your subscription, continued charging you after cancellation, or failed to respond to your support requests. CASE is Singapore's official consumer protection and advocacy body and can investigate disputes and seek remedies on your behalf.
Yafee ensures you have every resource and contact detail needed to resolve your cancellation quickly. Whether you cancel today or need support weeks later, Yafee has equipped you with the knowledge, procedures and escalation contacts to protect your rights under Singapore consumer law.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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