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Frequently asked questions
Cancel Les Mills: The Right Way
How to cancel Les mills+ in south africa and protect your rights
What is Les mills+ and why cancellation matters
Les Mills+ is a subscription fitness platform that streams live and on-demand workout classes to your phone, tablet, or smart TV. You gain access to thousands of fitness programmes, challenges, and downloadable sessions designed for every fitness level and goal. The service operates on a subscription model, billing you monthly or annually in South African Rand (ZAR).
You may decide to cancel for legitimate reasons: you've reached your fitness goals, the monthly cost no longer fits your budget, you prefer in-person training at your local gym, or you've found a service better suited to your lifestyle. Whatever drives your decision, Yafee is here to guide you through the cancellation process with clarity and protect your legal rights as a South African consumer.
Available plans and pricing in south africa
Understanding your current plan and cost helps you make an informed cancellation decision. Les Mills+ offers flexible subscription tiers in ZAR, each with distinct billing cycles and features.
| Plan type | Monthly cost (ZAR) | Billing cycle | Key features |
|---|---|---|---|
| Base monthly | R62.00 | Monthly renewal | Core on-demand classes and programmes |
| Annual plan | R549.00 | Annual renewal | Discounted rate if paid upfront |
| Gym partnership | Varies | Varies (via reseller) | Bundled through your fitness facility |
If you subscribed via a free 14-day trial, you must cancel before the trial ends to avoid automatic billing. Mark your cancellation date now if you're still within the trial period-this is critical to prevent unexpected charges.
Where you purchased your subscription matters
Les Mills+ subscriptions are sold through multiple channels in South Africa: directly via the Les Mills website, through the Apple App Store, through Google Play, or bundled with your gym or fitness reseller membership. Your cancellation method depends entirely on where you made the purchase. Yafee recommends checking your last email receipt or bank statement to confirm your purchase channel before you begin the cancellation process.
Your consumer rights when cancelling a fitness subscription
South Africa's Consumer Protection Act (2008) grants you specific legal protections when cancelling any subscription service, including Les Mills+. Understanding these rights empowers you to cancel with confidence and escalate if the company refuses.
The 14-day cooling-off period under consumer law
Under the Consumer Protection Act, section 16, you have the right to cancel a subscription contract within 14 calendar days of purchase without penalty, reason, or cost. This cooling-off period applies even if you've already used the service during a trial phase.
Your legal position: If you cancel within 14 days, Les Mills must honour your request and stop all billing immediately. The company cannot charge you a cancellation fee, require you to complete your billing cycle, or enforce a notice period during this window.
After the initial 14-day period expires, you can still cancel, but Les Mills may enforce its standard terms: your access continues until the end of your paid billing cycle, and no pro-rata (partial-period) refunds are issued. However, you retain the right to cancel at any time without penalty after the trial period ends.
Protection against billing errors and dark patterns
The Consumer Protection Act also prohibits unfair contract terms and "dark patterns"-deliberate design tactics that make cancellation confusing or unnecessarily difficult. If Les Mills uses hidden opt-out buttons, repeated upsells, or obstructive language to discourage cancellation, the company is in breach of consumer law.
If you discover any unauthorised or duplicate charge, billing after cancellation, or hidden fees, you have grounds to dispute the charge under your bank's chargeback procedure and lodge a formal complaint with the National Consumer Commission (NCC). Yafee advises gathering screenshots, bank statements, and email confirmations of your cancellation request before escalating.
How to cancel Les mills+ step by step
Your cancellation method depends on where and how you purchased your subscription. Follow the procedure that matches your purchase channel.
Cancel through the Les mills+ app or website
If you subscribed directly via the official Les Mills+ app or website, you can cancel directly through your account dashboard.
- Open the Les Mills+ app or visit the Les Mills website in your web browser
- Log in with your registered email address and password
- Navigate to Settings or Account Settings (usually found in the profile or menu icon)
- Look for "Subscription" or "Billing" in the menu
- Select "Cancel subscription" or "Manage subscription"
- You may be offered a discount to stay; decline if you are certain
- Confirm your cancellation and request a confirmation email
- Save this email as proof of your cancellation request
- Verify that your account status changes to "Cancelled" within 24 hours
After you submit your cancellation request, you should receive an email confirmation within 2 business hours. If you do not receive confirmation, contact Les Mills support and provide your email address and account details.
Cancel an apple app store subscription
If you subscribed through the Apple App Store on your iPhone or iPad, you must cancel through Apple, not through Les Mills.
- Open the Settings app on your Apple device
- Tap your Apple ID name at the top of the screen
- Select "Subscriptions"
- All active subscriptions appear here
- Tap "Les Mills+" from the list
- Select "Cancel subscription" at the bottom of the screen
- Apple may offer a discount; decline if you are sure
- Confirm the cancellation by tapping "Confirm"
Apple processes cancellations immediately. Your access to Les Mills+ continues until the end of your current paid billing period, then stops. Apple sends you a cancellation confirmation email within minutes.
Cancel a google play subscription
If you subscribed through Google Play on an Android phone, you must cancel through the Google Play app.
- Open the Google Play Store app on your Android device
- Tap your profile icon in the top right corner
- Select "Manage subscriptions"
- Tap "Les Mills+"
- Select "Cancel subscription"
- Google Play may present a retention offer; dismiss it if you want to leave
- Tap "Yes, cancel" to confirm
Google Play cancels your subscription immediately. You retain access through the end of your current billing cycle. Google sends a cancellation confirmation to your registered email address within minutes.
Cancel a gym partnership or reseller subscription
If you received Les Mills+ as part of a gym membership bundle or through a fitness reseller, you must contact your gym or reseller directly, not Les Mills.
- Locate your gym or reseller's contact details on your membership card or email receipt
- Call, email, or visit the gym in person to request cancellation
- Ask for the name of the staff member who processes your request
- State that you want to cancel Les Mills+ access only, not your full gym membership (if applicable)
- Request a cancellation confirmation email
- This email must confirm the date and time of your request
- Verify that Les Mills+ access stops at the agreed date
- This may be immediate or at the end of your current billing period
Resellers often process cancellations more slowly than direct channels. Follow up with your gym within 3 business days if you do not receive a confirmation email.
Refunds and what to expect after cancellation
Understanding refund policy and what happens after you cancel removes uncertainty and helps you monitor your account.
What refunds you are entitled to receive
Under South African consumer law, if you cancel within the 14-day cooling-off period, you are entitled to a full refund of all charges. Les Mills must process this refund to your original payment method within 30 days of your cancellation request.
If you cancel after the 14-day period, South African law does not require a pro-rata refund-you lose the unused portion of your subscription. However, if a billing error occurred (for example, you were charged twice or charged after cancellation), you have the right to dispute this charge with your bank and lodge a complaint with the NCC.
Yafee recommends checking your bank statement 7 days after cancellation to confirm that no further charges appear. If you are charged after cancellation, contact your bank immediately and request a chargeback while simultaneously notifying Les Mills in writing.
What happens to your account after cancellation
Once your cancellation takes effect (either immediately or at the end of your billing cycle, depending on your plan and channel), your Les Mills+ account becomes inactive. You lose access to all streamed content, live classes, challenges, and downloaded programmes. Your account data (workout history, preferences, saved classes) remains stored but inaccessible until you resubscribe.
You will receive a "cancellation confirmed" or "subscription ended" email. Save this email as proof. Your account login credentials remain valid if you choose to resubscribe in the future, but you cannot access paid content until you pay for a new subscription.
Common cancellation mistakes to avoid
Cancelling can feel straightforward, but several avoidable mistakes trap consumers and delay the process. Yafee has compiled these warnings to help you cancel cleanly the first time.
Mistake 1: cancelling through the wrong channel
Cancelling through Les Mills customer support when you subscribed via Apple or Google Play does not work. Apple and Google process cancellations independently; Les Mills has no authority to cancel app-based subscriptions. You must cancel through the app store where you made the purchase.
Mistake 2: not saving your cancellation confirmation
Always screenshot or forward your cancellation confirmation email to yourself or print it. If Les Mills or your bank disputes whether you cancelled, this email is your proof. Without it, you have no documented evidence of your request.
Mistake 3: assuming cancellation stops billing immediately
Most subscriptions, except those purchased directly through the app, continue to charge you through the end of your paid billing cycle. If you cancel mid-month, you still pay until the end of that month. Read the confirmation email carefully to confirm the exact date billing stops.
Mistake 4: not checking your bank statement after cancellation
Even after you receive a cancellation confirmation, charges sometimes continue due to system errors. Check your bank or credit card statement 7 days after cancellation to verify no charges appear. If a charge does appear, dispute it with your bank immediately.
Mistake 5: ignoring the cooling-off period deadline
If you signed up for a free trial and want a full refund, you must cancel within 14 calendar days of your purchase. After day 14, you lose the right to a refund (unless a billing error occurred). Mark your 14-day deadline in your phone calendar as soon as you subscribe.
Pricing comparison and whether Les mills+ is right for you
Before you cancel, review whether the cost aligns with your actual usage and fitness goals. This table compares Les Mills+ costs against alternative fitness options available in South Africa.
| Service | Monthly cost (ZAR) | Format | Best for |
|---|---|---|---|
| Les Mills+ | R62.00 | Streaming (on-demand and live) | Structured class-based workouts at home |
| Gym membership (local) | R200.00-R500.00 | In-person classes and equipment | Social motivation and strength training |
| YouTube fitness channels | Free-R50.00 | Streaming (on-demand) | Low-cost, flexible home workouts |
| Personal training (online) | R300.00-R1000.00 | Coaching sessions (live or recorded) | Individualised programmes and accountability |
If the cost of Les Mills+ no longer justifies your usage, or if you've discovered a cheaper alternative, cancellation is the right choice. Yafee supports your decision to optimise your spending.
What to do if Les mills+ refuses to cancel your subscription
In rare cases, Les Mills may fail to process your cancellation, continue billing after you've cancelled, or claim they never received your request. You have legal remedies under South African consumer law.
Step 1: send a formal written cancellation notice
If your in-app or phone cancellation is not honoured, send a formal written notice to Les Mills via email and post. Include your account email, full name, account number, and the date and method of your original cancellation request. Demand cancellation within 5 business days and state that you will escalate to the National Consumer Commission if they refuse.
Step 2: dispute the charge with your bank
If Les Mills continues to charge you after your cancellation request, contact your bank and lodge a chargeback dispute within 180 days of the unauthorised charge. Provide your cancellation confirmation email and bank statements as evidence. Your bank will investigate and, if the charge is unjustified, reverse it.
Step 3: lodge a complaint with the national consumer commission
If Les Mills refuses to cancel or continues billing despite your chargeback, file a formal complaint with the National Consumer Commission (NCC) at complaints.ncc.org.za or phone 0800 116 116. The NCC investigates breaches of the Consumer Protection Act and can order refunds and penalties against Les Mills. Yafee advises including screenshots, bank statements, and your cancellation confirmation email with your complaint.
Cancellation checklist and post-cancellation steps
Use this checklist to ensure you've completed every step and that your cancellation is final.
| Task | Status | Notes |
|---|---|---|
| Confirm purchase channel (app, web, gym, reseller) | ☐ | Check your last email receipt or bank statement |
| Cancel through the correct channel | ☐ | Use Apple, Google, Les Mills, or your gym as appropriate |
| Save cancellation confirmation email | ☐ | Screenshot or forward to yourself immediately |
| Verify account status changes to "Cancelled" | ☐ | Log in 24 hours later to confirm |
| Check bank statement 7 days later | ☐ | Confirm no further charges appear |
| Log in to verify you've lost access to content | ☐ | You should see a "Subscription ended" message |
Completing these steps ensures your cancellation is documented and final. If any step fails, escalate immediately using the NCC contact details above.
Why yafee helps thousands of south africans cancel fitness subscriptions
Cancelling a fitness subscription should be straightforward, but many providers deliberately obscure the process or continue charging after cancellation. Yafee has guided thousands of South African consumers through safe, legally-grounded cancellation of services including Les Mills+, gym memberships, and other fitness platforms.
By following the procedures, timelines, and legal protections outlined above, you can cancel with confidence and recover any unauthorised charges. If Les Mills refuses to honour your cancellation, the National Consumer Commission has the power to investigate, order refunds, and penalise the company. Your rights as a South African consumer are strong-use them.
Yafee remains committed to translating consumer law into plain, actionable steps so you never feel trapped by a subscription. If you have questions about your specific cancellation case, Yafee's resources are available at yafee.com to help you take control of your fitness spending and your legal rights.