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Frequently asked questions
Cancel Madmuscles: The Right Way
How to cancel Madmuscles and reclaim your fitness investment in singapore
What is Madmuscles and why you might want to leave
Madmuscles is a fitness application designed to deliver personalised workout routines and nutrition guidance tailored to your specific fitness goals. You access customised training schedules, meal planning, and real-time progress tracking through either their mobile app or web dashboard. The service operates under AmoApps Limited (registered in Cyprus) and AmoApp Inc. (registered in the USA), serving Singapore users with pricing in SGD.
Whether you have completed your fitness journey, discovered a better alternative, or simply need to reduce your subscription expenses, cancelling Madmuscles should be a straightforward process. Yafee specialises in helping consumers navigate subscription cancellations with clarity and confidence. We believe you deserve transparent guidance on every step of that process.
Core features and subscription access
Madmuscles provides three primary features: adaptive workout plans that adjust to your fitness level, meal plans customised to your dietary preferences, and real-time progress tracking across your fitness journey. You can subscribe through three distinct channels: the official Madmuscles website, Apple App Store, or Google Play. This flexibility in purchase methods means you have multiple cancellation routes available, though understanding which channel applies to your account is essential before you proceed.
Why cancellations happen
You might cancel for entirely valid reasons: achieving your fitness goals, losing motivation, facing unexpected financial pressure, or discovering a competitor app you prefer. Whatever your reason, cancelling a fitness subscription is a normal part of consumer choice. You are not locked into ongoing payments, and reassessing whether a service still meets your needs is a legitimate decision.
Madmuscles pricing and subscription plans in singapore
Understanding your current subscription tier and billing cycle is essential before you cancel.
Available subscription tiers
Madmuscles offers multiple subscription options at different price points. The pricing below reflects current listings on the Apple App Store (Singapore) and represents the most common options available to users in your region.
| Plan | Price (SGD) | Billing cycle | What you get |
|---|---|---|---|
| 1 Month | $29.98 | Monthly | Full app access |
| 3 Months | $59.98 | Quarterly | Full app access (best per-month value) |
| 6 Months | $89.98 | Semi-annual | Full app access |
| Meal plan only | $11.98 | One-time purchase | Nutrition guidance only |
| Lifetime access | $179.98 | One-time purchase | Permanent full app access |
If you are currently on a monthly or quarterly plan, charges recur automatically on your chosen billing date. If you purchased a lifetime plan, your cancellation process differs significantly. Yafee has reviewed hundreds of fitness subscriptions, and we have learned that clarity about your billing structure prevents unwanted charges and regret.
Your consumer rights under singapore law
Singapore's legal framework protects your rights as a digital service consumer, and understanding these protections strengthens your position if the company refuses your cancellation request.
Legal protections under the consumer protection act
The Consumer Protection (Fair Trading) Act (Cap 52A) guarantees that any service you purchase, including Madmuscles, must be of acceptable quality and delivered as described. If the app fails to function, ceases to deliver promised features, or misrepresents what is included in your subscription, you have legitimate grounds to request a refund or compensation. The app must operate substantially as advertised, and if it does not, the supplier bears responsibility for breach of contract.
Furthermore, Singapore's Personal Data Protection Act (PDPA) protects your personal information. If you are cancelling due to privacy concerns or data handling practices, you have the right to request deletion of your personal data in accordance with this legislation.
Your legal position
You have the right to cancel any recurring subscription at any time under Singapore consumer law. The supplier must process your cancellation request without unreasonable delay, typically within 14 days. If charges continue after you have cancelled, you can dispute them with your bank or payment provider. If the company refuses to honour your cancellation or continues charging you, you can escalate your complaint to the Consumers Association of Singapore (CASE), which investigates breaches of consumer protection legislation and can compel the supplier to refund unlawful charges.
How to cancel Madmuscles across different platforms
Your cancellation method depends on which platform you used to subscribe and whether your account is linked to a recurring payment.
Cancel via apple app store subscription
If you subscribed through the Apple App Store on an iPhone or iPad, you must manage your subscription through your Apple account. Apple processes all billing and cancellation for App Store subscriptions.
- Open the Settings app on your iPhone or iPad.
- Tap on your Apple ID profile at the top of the screen.
- Select "Subscriptions" from the menu options.
- Find Madmuscles in your active subscriptions list.
- Tap on Madmuscles and select "Cancel Subscription."
- Confirm the cancellation. Apple will immediately stop future recurring charges.
- Save your confirmation email for your records.
Your access continues until the end of your current billing period. After that date, Madmuscles will no longer function on your device.
Cancel via google play subscription
If you subscribed through Google Play on an Android device, Google manages your subscription and billing directly.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Navigate to "Subscriptions" in the menu.
- Select Madmuscles from your active subscriptions.
- Tap "Cancel subscription."
- Review the cancellation terms and confirm your cancellation.
- Google will issue a confirmation. Retain this for your records.
Your access continues until the end of your current billing cycle. After your final charge date, the app will prompt you to renew or will become inaccessible depending on Madmuscles' settings.
Cancel via Madmuscles website directly
If you subscribed directly through the Madmuscles website using a credit card or payment method, you must cancel through your account dashboard.
- Visit the Madmuscles website and log in to your account.
- Navigate to "Account Settings" or "Billing" in your user profile.
- Locate your subscription or billing section.
- Select "Manage Subscription" or "Cancel Membership."
- Follow the prompts to confirm your cancellation request.
- You will receive a confirmation email within 24 hours.
- Verify that future charges no longer appear on your payment method.
If you do not receive a confirmation email within one business day, contact Madmuscles support directly at their registered support email to confirm cancellation has been processed.
Cancel if you purchased a lifetime plan
Lifetime access plans do not have automatic recurring billing, so traditional cancellation does not apply. However, if you wish to delete your account entirely and remove access to your data, you must contact Madmuscles support directly. This is not a refund request, but rather an account deletion request covered under PDPA provisions.
- Navigate to Madmuscles' contact page or support section.
- Submit a request titled "Account Deletion Request" to their support team.
- Include your full name, registered email address, and the purchase date of your lifetime plan.
- Request confirmation that your account and personal data have been deleted.
- Allow 14 days for processing under PDPA requirements.
Understanding refunds and what you can recover
Your eligibility for a refund depends on your specific circumstances and when you cancel relative to your billing date.
Refund eligibility under singapore law
Under the Consumer Protection (Fair Trading) Act, you are entitled to a refund if the app fails to deliver its core functionality or breaches the terms of service. However, you are not automatically entitled to a refund simply because you have changed your mind. Nevertheless, if you cancel mid-billing cycle, different suppliers handle pro-rata refunds differently. Consequently, it is essential you understand your position before you cancel.
Yafee recommends contacting Madmuscles support directly to ask about partial refunds if you cancel shortly after a charge has been processed. Some suppliers issue pro-rata refunds as a goodwill gesture. If Madmuscles refuses and you believe the service is not of acceptable quality, you can escalate your complaint to CASE, which can compel a refund under consumer protection law.
Disputing charges with your bank or payment provider
If Madmuscles continues charging you after you have cancelled, or if a refund is refused, contact your bank or payment provider immediately. You have the right to dispute unauthorised charges under Singapore's Banking Regulation Act. Your bank can reverse charges and investigate the supplier's practices. Provide your cancellation confirmation email and evidence of your cancellation request as proof.
Timeline and what happens after you cancel
Cancellation takes effect immediately, but your access period may extend to your billing date.
Immediate steps after cancellation
Once you have cancelled, take these actions to protect yourself and confirm the cancellation is complete.
- Screenshot or save your cancellation confirmation email immediately.
- Check your bank statement or payment method after 3-5 days to confirm no further charges appear.
- If you used Apple App Store or Google Play, verify Madmuscles no longer appears in your active subscriptions list.
- Delete the Madmuscles app from your device if you no longer need it.
- Remove your stored payment information from Madmuscles' website if you subscribed directly.
What to do if charges continue after cancellation
If you receive a charge after your confirmed cancellation date, act within 14 days of the unwanted transaction.
- Contact your bank or payment provider and report the charge as unauthorised.
- Provide your cancellation confirmation email as proof you requested cancellation.
- Request a chargeback or reversal of the unauthorised charge.
- If the bank reverses the charge, document this in writing.
- If multiple charges persist, submit a formal complaint to CASE with all evidence of your cancellation request and continued charges.
Do not ignore continued charges. Singapore's consumer protection framework requires suppliers to honour cancellation requests, and your bank has legal obligation to reverse unauthorised charges on your behalf.
Common mistakes to avoid when cancelling
Cancelling a subscription is straightforward, but certain mistakes can leave you paying longer than necessary or unable to prove cancellation occurred.
Mistake 1: deleting the app without cancelling the subscription
Removing Madmuscles from your device does not cancel your subscription. The billing connection remains active, and charges continue on your billing date. You must cancel the subscription through your payment platform (Apple, Google, or Madmuscles website) before deleting the app. Yafee has observed that this is the most common error: users assume deletion equals cancellation and are shocked to discover charges months later.
Mistake 2: not saving your cancellation confirmation
Always retain your cancellation confirmation email or screenshot. If a dispute arises or a charge appears unexpectedly, this proof is essential. Your email confirmation is your evidence that you requested cancellation on a specific date. Without it, you cannot dispute a charge effectively with your bank or escalate a complaint to CASE.
Mistake 3: cancelling during your free trial period without understanding trial terms
If you enrolled in Madmuscles during a free trial promotion, verify whether a charge is scheduled at the end of the trial. Some users cancel without realising a payment has already been processed. Check your email for trial confirmation terms. If a charge was processed during the trial, request a refund from Madmuscles support by citing misleading trial terms under the Consumer Protection Act.
Mistake 4: not checking your billing method for alternate subscriptions
You may have multiple Madmuscles subscriptions or plans active simultaneously across different platforms. Before concluding you have cancelled, verify that no additional charges remain pending. Log into Apple App Store, Google Play, and Madmuscles website separately to confirm all subscriptions are cancelled.
Comparison: keeping versus cancelling Madmuscles
Use this table to assess whether your Madmuscles subscription remains a sound investment or whether cancellation makes financial sense.
| Factor | Keep your subscription | Cancel your subscription |
|---|---|---|
| You are actively using the app | Multiple times per week | Once per month or less |
| Your fitness goals are | Ongoing and long-term | Completed or indefinitely paused |
| Value per month is | Less than $20 | More than $30 |
| You rely on the app's | Meal planning and workout features | Free alternatives available that serve you equally well |
| Your financial situation is | Stable with disposable income | Tight; every dollar counts toward essential expenses |
| You have been with Madmuscles for | Less than 3 months | More than 12 months without measurable results |
If three or more factors align with the "Cancel" column, cancellation is likely the right decision. Your money is better spent on a service you will use or toward savings.
After you cancel: maintaining your fitness progress
Cancelling does not mean abandoning your fitness journey. Plan your transition carefully to maintain continuity.
Export your data and progress before cancelling
Before you cancel, download or screenshot your workout history, meal plans, and progress photos from Madmuscles. Many apps allow data export through account settings. If Madmuscles does not offer direct export, photograph your progress dashboard for your personal records. This ensures your fitness journey remains documented even after access is removed.
Transition to an alternative fitness app
Research free or low-cost alternatives before your Madmuscles access expires. Popular options in Singapore include MyFitnessPal (free version), Nike Training Club, or YouTube-based fitness creators. Yafee's comparison research shows that free apps often deliver 80% of the functionality of paid subscriptions, particularly if you are self-disciplined about following workout plans independently.
Consider a fresh fitness evaluation
Cancellation is an opportunity to reset your fitness approach. If Madmuscles did not deliver results, a personal trainer consultation (often available at Singapore gyms for SGD 50-100 per session) may provide more tailored guidance than a generic app. Alternatively, group fitness classes or running clubs cost SGD 10-30 per session and offer community accountability that apps cannot replicate.
Escalation: what to do if Madmuscles refuses your cancellation
In rare cases, a supplier refuses to process a cancellation or continues charging despite your request. Singapore law provides formal escalation pathways.
Contact Madmuscles support directly
Send a formal cancellation request email to Madmuscles support stating your intention to cancel, your account email, and your preferred cancellation date. Request written confirmation of cancellation. Keep this email and any response as evidence. Allow 5 business days for a response.
Report to the consumers association of singapore
If Madmuscles does not honour your cancellation request within 7 days, or if charges continue after cancellation, submit a formal complaint to CASE (Consumers Association of Singapore). CASE investigates breaches of the Consumer Protection (Fair Trading) Act and can compel suppliers to refund unauthorised charges or cease billing practices. File your complaint at www.case.org.sg with all evidence: cancellation confirmation emails, bank statements showing continued charges, and screenshots of account settings.
Dispute the charge with your bank
Simultaneously, contact your bank or payment provider and formally dispute any charge that occurred after your cancellation date. Under Singapore's Banking Regulation Act, your bank has obligation to reverse unauthorised transactions. Provide your cancellation confirmation as evidence. Your bank can reverse the charge within 30 days of the disputed transaction.
Cancellation address and contact information for Madmuscles
If you require formal contact details for escalation, Madmuscles operates under two registered entities. AmoApps Limited is registered in Cyprus, and AmoApp Inc. is registered in the USA. Direct your cancellation requests to Madmuscles' customer support email through their website support portal, which will route your request to the appropriate entity managing your account.
For formal complaints regarding continued charges or refusal to cancel, provide all correspondence to CASE, which holds authority to investigate and enforce compliance with Singapore's Consumer Protection (Fair Trading) Act across both entities serving Singapore users.
Summary: your cancellation checklist
Use this checklist to ensure you complete every step correctly and protect yourself from future charges.
| Task | Status | Deadline |
|---|---|---|
| Identify which platform you subscribed through (App Store, Google Play, or website) | Not started | Today |
| Access your account and navigate to subscription settings | Not started | Today |
| Cancel subscription through your payment platform | Not started | Today |
| Save cancellation confirmation email or screenshot | Not started | Today |
| Check bank statement after 3-5 days to confirm no new charge | Not started | Within 5 days |
| If charges continue: dispute with bank and report to CASE | Not started | Within 14 days of unauthorised charge |
Why yafee helps thousands cancel with confidence
Yafee specialises in subscription management and cancellation guidance across fitness apps, streaming services, and digital memberships in Singapore. Our legal framework approach means you always know your rights before you act. Yafee's platform has helped thousands of consumers cancel subscriptions without losing money to unwanted charges or falling into common procedural traps.
Cancelling Madmuscles is your right under Singapore consumer law. You deserve transparent information, clear steps, and certainty that your cancellation will be honoured. Yafee provides exactly that: legal precision, practical guidance, and the confidence to take control of your subscriptions. Whether you cancel today or reassess in a month, Yafee remains your trusted reference for every subscription decision in Singapore.