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Frequently asked questions
Cancel Keeper: The Right Way to Protect Your Data
How to cancel Keeper password manager in singapore and recover your data
Why you might cancel Keeper and what you should know first
Keeper is a cloud-based password manager and encrypted file storage service that stores, auto-fills and synchronises passwords across your devices through browser extensions, mobile apps and desktop clients. The service operates on a subscription model with different plans for individual users and organisations, encrypting your vault end-to-end so that even Keeper's staff cannot access your passwords.
You may decide to cancel Keeper for several legitimate reasons: the subscription no longer fits your budget, you prefer a competitor's features, you have switched to a built-in password manager on your operating system, or you simply want to reduce your digital footprint. Whatever your reason, cancellation is your legal right under Singapore's consumer protection framework. Yafee specialises in guiding consumers through subscription cancellation across all platforms, and this guide will walk you through every step of exiting Keeper without losing access to your data before you are ready.
Main features of Keeper and common reasons to cancel
Keeper generates strong passwords, auto-fills login credentials, stores files securely with end-to-end encryption and provides admin tools for team deployments. Most users value Keeper's security architecture and multi-device synchronisation. However, if you find yourself paying for features you do not use, managing one too many subscriptions, or switching to a competitor like Bitwarden or 1Password, cancellation is straightforward once you follow the correct procedure.
Before you cancel, Yafee recommends that you export or backup any passwords and secure documents stored in Keeper. Most password managers allow you to export data in a standard format (such as CSV) so you can import into a replacement service. Verify your new service supports import before you cancel Keeper, so you do not lose access to critical credentials during the transition.
What happens to your data after cancellation
When you cancel Keeper, your subscription ends and you lose the ability to access the app, browser extensions and synced data across devices. Depending on Keeper's retention policy, your vault may be deleted after a set period (typically 30 to 90 days) if you do not reactive your subscription. Export your passwords and files to a secure location or your new password manager immediately after you cancel, so you retain control of your credentials.
Your consumer rights under singapore law when cancelling Keeper
Singapore's Consumer Protection (Fair Trading) Act is the primary legal framework protecting your right to cancel digital subscriptions like Keeper.
Legal position: what the consumer protection (Fair trading) act guarantees
Your legal position: Under the Consumer Protection (Fair Trading) Act, you have the statutory right to cancel a paid subscription without penalty, provided the service provider has not employed unfair contract terms or dark patterns (hidden buttons, confusing language or deliberate friction designed to trap you). The Act also prohibits misleading conduct, so if Keeper's cancellation process is deliberately hidden or misrepresented, you can lodge a complaint with the Consumers Association of Singapore (CASE).
The Act specifies that traders must provide a simple and transparent cancellation mechanism for subscriptions entered into online. If Keeper makes cancellation intentionally difficult-for example, by hiding the cancel button or requiring you to call a phone line instead of offering a digital option-this violates the Act and you may escalate to CASE for free mediation and investigation.
Refund entitlements and the 15-day rule
Keeper's standard terms state that software delivered in full at purchase is non-refundable after 15 calendar days from account creation. This clause is permissible under the Consumer Protection (Fair Trading) Act because Keeper delivers the service immediately and you gain immediate access to your vault. The 15-day window is your opportunity to test Keeper, and if you cancel within that period and Keeper has not delivered the service as described or has malfunctioned, you may be entitled to a refund.
After 15 days, Keeper typically does not refund subscription fees, though you can always cancel future billing. Yafee advises documenting any service failures (crashes, data loss, sync errors) during the first 15 days with screenshots and timestamps, as these may trigger a refund claim even after the initial window if you can prove Keeper failed to deliver as promised.
Refunds for purchases through the apple app store or google play
If you subscribed to Keeper through the Apple App Store or Google Play Store, Apple and Google manage refunds independently of Keeper. Apple typically allows refunds within 14 days of purchase if the app is faulty or not as described; Google Play offers a similar 48-hour window for some subscriptions. Direct your refund request to the App Store or Google Play, not to Keeper, so you receive the fastest response and bypass any delays from third-party processing.
Keep your purchase receipt and the date you subscribed. Open the App Store or Google Play app, navigate to your subscriptions or purchases, and request a refund with a brief reason (such as "Service not as described" or "App crashes on my device"). Yafee recommends acting quickly, as refund windows are strict and non-negotiable once they expire.
How to cancel Keeper on iPhone and iPad
If you subscribed to Keeper through the Apple App Store, you manage and cancel your subscription in the iOS Settings app, not within Keeper itself.
Step 1: open iOS settings and navigate to your apple ID
- Open the Settings app on your iPhone or iPad.
- Tap your name and profile icon at the very top of the Settings menu.
- You will see your Apple ID email address displayed. Tap on it to proceed.
Step 2: access your subscriptions
- Tap Subscriptions (on iOS 16 and later) or Media & Purchases (on older versions).
- If you cannot locate Subscriptions, tap iTunes & App Stores instead, then scroll down and tap Subscriptions.
- You will see a list of all active subscriptions linked to your Apple ID.
Step 3: find and tap Keeper password manager
- Scroll through the list and tap Keeper Password Manager.
- You will see your current plan, the next billing date and the option to manage or cancel.
Step 4: cancel your subscription
- Tap Cancel Subscription or Edit and then select the cancel option.
- Apple will ask you to confirm your cancellation and may offer a retention offer (such as a discounted renewal). Disregard this if you intend to leave.
- Tap Confirm Cancellation when prompted.
- Apple will send you a confirmation email. Your subscription will remain active until the current billing cycle ends, after which you lose access to Keeper.
How to cancel Keeper on android
If you subscribed to Keeper through the Google Play Store, you cancel your subscription via the Google Play app on your Android device or through your Google Account online.
Step 1: open google play and navigate to your account
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner of the screen.
- Tap Manage your Google Account.
Step 2: access your subscriptions
- Swipe to the Payments & subscriptions tab.
- Tap Subscriptions.
- You will see all active subscriptions linked to your Google Account.
Step 3: select Keeper password manager
- Find and tap Keeper Password Manager in the list.
- You will see your plan details, renewal date and the option to manage your subscription.
Step 4: cancel the subscription
- Tap Cancel subscription.
- Google will show you a cancellation reason screen. Select your reason (for example, "I no longer need this app" or "I found a better app") and tap Continue.
- Review the cancellation summary and tap Yes, cancel subscription to confirm.
- Google may display a retention offer such as a discount. If you wish to leave, ignore this and proceed with cancellation.
- Google will send you a confirmation email. Your access continues until your current billing period ends.
How to cancel Keeper on windows or mac
If you subscribed to Keeper directly through the Keeper website (rather than through the App Store or Google Play), you cancel your account on the Keeper website using your login credentials.
Step 1: log in to your Keeper account
- Visit keeper.io or the Keeper web login page.
- Enter your email address and master password to log in.
Step 2: navigate to account settings
- Click the menu icon or your profile name in the top right corner of the Keeper dashboard.
- Select Account Settings or My Account.
Step 3: locate billing or subscription management
- Look for a section titled Billing, Subscriptions or Plans in the Account Settings menu.
- Click on it to view your current subscription plan and payment details.
Step 4: cancel your subscription
- Find the button or link that says Cancel Plan, Cancel Subscription or Downgrade to Free.
- Click it and Keeper will guide you through a confirmation process.
- You may be offered a retention discount or pause option. Decline if you intend to cancel completely.
- Confirm your cancellation. Keeper will send a confirmation email and your access will end at the close of your current billing period.
Common mistakes to avoid when cancelling Keeper
Cancelling a password manager feels like a significant step, but staying alert to these common pitfalls will ensure your exit is smooth and your data remains secure.
Mistake 1: cancelling without exporting your passwords first
The most damaging error is cancelling Keeper before you have exported your vault or migrated your passwords to a replacement service. Once your subscription ends and Keeper deletes your vault (typically after 30 to 90 days of inactivity), you cannot recover your passwords. Yafee strongly advises that you export your Keeper data to CSV or JSON format at least one week before your cancellation date. Log into Keeper, navigate to your vault, locate the export function and save your file to your computer or cloud backup. Test that your new password manager has imported all your credentials correctly before you cancel Keeper.
Mistake 2: confusing app deletion with account cancellation
Simply deleting the Keeper app from your phone does not cancel your subscription or stop billing. Your subscription continues to renew each billing cycle until you explicitly cancel it through the App Store, Google Play or Keeper's website. You will continue to be charged even if you have not opened the app in months. Always cancel your subscription through the official payment channel (App Store, Google Play or Keeper's website) before you delete the app.
Mistake 3: ignoring cancellation confirmation emails
After you click cancel, the payment provider (Apple, Google or Keeper) sends you a confirmation email. Archive or file this email in a dedicated folder labelled "Cancellations" so you have proof of your cancellation date and reference number. If Keeper continues to bill you after cancellation or disputes your cancellation claim, this email is your evidence. Yafee recommends saving a PDF copy to your computer as well.
Mistake 4: not checking your bank statement after cancellation
Even after a successful cancellation, billing errors can occur. Your subscription should end on your next renewal date and you should not see any further charges. Review your bank or credit card statement one week after your cancellation date and again on what would have been your renewal date. If you see a charge for Keeper after cancellation, contact your bank immediately to dispute the charge and also contact Keeper to request a refund. Document the duplicate charge with a screenshot of your statement so you have evidence for your dispute claim.
What to do after you cancel Keeper
Cancellation is the start of your transition, not the end of your responsibility for your digital security.
Verify your new password manager works before Keeper access expires
If you have migrated to a replacement password manager, log in daily over the next week and confirm that all your passwords, notes and files have imported correctly. Test logging into a few critical accounts (such as your email or banking app) using credentials from your new manager to ensure they are accurate. If you discover missing or corrupted data, you can still access Keeper until your subscription officially ends, so you have a window to correct any gaps.
Update sensitive passwords after migration
After you have successfully switched to a new password manager, consider changing the passwords to your most critical accounts (email, banking, social media) so that you are not relying on data that may have been exported or migrated through multiple systems. This adds a layer of additional security and ensures that your new password manager holds the current credentials.
Request permanent data deletion from Keeper if available
Some password managers, including Keeper, offer a data deletion or account termination option that purges your vault immediately rather than waiting for the standard retention period. If Yafee's review of Keeper's account settings shows a "Delete Account" or "Permanently Delete Data" button, click it after you have confirmed your migration is complete. This removes your encrypted vault from Keeper's servers immediately and reduces the window during which your data is stored on third-party infrastructure.
Pricing and plan comparison table
Understanding Keeper's pricing will help you assess whether you are paying for features you use and whether cancellation makes financial sense for your budget.
| Plan | Monthly cost (SGD) | Billing cycle | Key features | Best for |
|---|---|---|---|---|
| Keeper Personal (Free trial) | Free for 30 days | Trial period | Limited vault, desktop app, browser extensions | Testing Keeper before purchase |
| Keeper Personal | $4.95-$9.99 SGD | Monthly or annual | Unlimited passwords, file storage, breach monitoring | Individual users (recommended entry-level) |
| Keeper Family | $19.99-$29.99 SGD | Monthly or annual | Up to 5 family members, shared vaults, emergency access | Households needing shared password access |
| Keeper Business | $19.99-$45 SGD per user | Monthly or annual | Admin controls, team vaults, audit logs, single sign-on | Small to medium teams |
| Keeper Enterprise | Custom pricing | Annual contract | Advanced security, compliance reporting, dedicated support | Large organisations with regulatory requirements |
If you are paying for Keeper Personal or Family but using only basic password storage features, a free or cheaper alternative (such as Bitwarden at SGD 2.49 per month or the built-in password manager in your browser or operating system) may reduce your costs. Yafee helps you evaluate whether cancellation or switching is the right financial decision for your situation.
Refund and chargeback timeline
Understanding the timeline for refunds and chargebacks after you cancel Keeper ensures you know when to expect resolution if a billing dispute arises.
| Scenario | Timeline | Action |
|---|---|---|
| Cancel within 15 days of signup | Refund within 5-10 business days (Apple or Google) | Request refund through App Store or Google Play with reason "Service not as described" |
| Cancel after 15 days | No refund (standard policy) | Subscription ends on next renewal date; no charge applies after that |
| Keeper continues billing after cancellation | Dispute with your bank within 60 days of unauthorised charge | Contact your bank to initiate a chargeback; provide cancellation confirmation email |
| Escalate to Consumers Association of Singapore (CASE) | CASE reviews within 14 days; mediation within 30 days | File complaint if Keeper refuses cancellation or continues billing despite cancellation proof |
How to escalate if Keeper refuses to cancel your subscription
If Keeper does not honour your cancellation request or continues to charge you after you have submitted a cancellation, you have legal recourse under Singapore's consumer protection framework.
Step 1: document every cancellation attempt
- Take screenshots of every cancellation attempt, including error messages, confirmation screens and timestamps.
- Save confirmation emails from Apple, Google or Keeper.
- Record the dates and times you attempted to cancel.
Step 2: contact keeper's customer support with your evidence
- Email Keeper's support team with your screenshots, confirming you attempted to cancel and that billing did not stop.
- State that you expect an immediate refund of all charges after your cancellation date.
- Set a deadline of 7 days for Keeper's response.
Step 3: if Keeper does not respond, contact CASE
- Visit the Consumers Association of Singapore (CASE) website at case.org.sg.
- File a free complaint with your screenshots, cancellation evidence and Keeper's failure to respond.
- CASE will investigate and may pursue mediation or a formal adjudication on your behalf.
- If CASE rules in your favour, Keeper must issue a refund or face regulatory penalties.
Step 4: dispute the charge with your bank
- Contact your bank or credit card issuer and report the unauthorised charge as a billing dispute or chargeback.
- Provide your cancellation confirmation email and CASE complaint reference number as evidence.
- Your bank will typically issue a temporary credit within 10 business days while they investigate, and a final resolution within 60 days.
Cancellation checklist for Keeper
Use this checklist to ensure you complete every step of cancelling Keeper safely and securely.
| Task | Deadline | Status |
|---|---|---|
| Export passwords and files from Keeper vault | 1 week before cancellation | ☐ Done |
| Import data into replacement password manager | 1 week before cancellation | ☐ Done |
| Test login with migrated credentials | 1 week before cancellation | ☐ Done |
| Navigate to Keeper settings (App Store, Google Play or website) | Cancellation date | ☐ Done |
| Click "Cancel Subscription" and confirm | Cancellation date | ☐ Done |
| Save cancellation confirmation email | Immediately after cancellation | ☐ Done |
| Check bank statement on renewal date to confirm no charge | 7 days after renewal date | ☐ Done |
| If charged, contact bank to dispute unauthorised charge | Within 60 days of charge | ☐ Done |
Frequently asked questions about Keeper cancellation
Yafee has compiled the most common questions consumers ask when cancelling Keeper, with clear answers rooted in Singapore's consumer protection law and standard industry practice.
Can I pause my Keeper subscription instead of cancelling?
Some password managers offer pause or freeze options, but Keeper typically does not provide this feature. Your options are to cancel completely or downgrade to the free tier (if available in your region). If you think you might return, Keeper usually allows you to reactivate a cancelled account within 30 to 90 days, though this is not guaranteed. If you want to preserve your account, contact Keeper's support team to ask about account suspension options before you cancel.
Will I lose access to my passwords immediately after cancellation?
No. After you cancel, your subscription remains active until the end of your current billing cycle. You can access and export your passwords during this grace period. After your billing cycle ends, your access to the Keeper app ceases and you cannot retrieve passwords unless you reactivate your subscription. This is why exporting your data before the cancellation date is critical.
Can I delete my Keeper account permanently?
Yes. In addition to cancelling your subscription, you can request permanent account deletion through Keeper's Account Settings or by contacting Keeper's support team. Request both subscription cancellation and account deletion if you want to remove all your data from Keeper's servers. Keeper will delete your vault after a retention period (typically 30 to 90 days), but requesting deletion accelerates this process.
What if I subscribed through a third party, like a tech bundle or reseller?
If you purchased Keeper as part of a bundle (such as through a tech marketplace or reseller), your cancellation process may differ. Contact the reseller's customer support team first and provide your order number. They will guide you through their cancellation procedure, which may involve processing your cancellation through their system rather than directly through Keeper. Yafee recommends keeping your original receipt so you can reference your purchase source if you need to dispute a charge.
Is there a penalty for cancelling before my annual plan ends?
If you paid for a full year upfront and cancel mid-year, Keeper's terms typically do not offer pro-rata refunds for unused months. This is a standard clause in digital subscription contracts and is permitted under the Consumer Protection (Fair Trading) Act, provided the terms were transparent at purchase. If you bought the annual plan and Keeper failed to deliver the service as promised, you may have a refund claim within 15 days of signup. After 15 days, cancellation is permitted but refunds are not. Consider paying monthly instead of annually if you are uncertain about your long-term use.
What should I do if my card is declined and I cannot pay?
If your card is declined and Keeper cannot process payment, your subscription may suspend automatically after one or two failed billing attempts. This is not a cancellation; your account remains active in a suspended state. To formally cancel, log into your Keeper account and submit a cancellation request. If you cannot access your account due to payment issues, contact Keeper's support team to cancel on your behalf. Provide your email address and a request to cancel and delete your account.
Can I get a refund if Keeper had a security breach?
If Keeper suffered a data breach or failed to protect your encrypted vault as promised, you may have grounds for a refund under the Consumer Protection (Fair Trading) Act if the breach occurred within 15 days of your purchase. After 15 days, Keeper's liability is limited unless you can prove deliberate negligence or misrepresentation. If Keeper experienced a breach, report it to CASE and provide evidence of the breach notification. Yafee advises documenting all communications about the breach so you have proof if you need to escalate your claim.
Summary and next steps
Cancelling Keeper in Singapore is a straightforward process once you follow the correct channel (App Store, Google Play or Keeper's website) and ensure you have exported your passwords beforehand. Under the Consumer Protection (Fair Trading) Act, you have the right to cancel your subscription at any time, though refunds are typically available only within 15 days of signup unless you can prove Keeper failed to deliver the service as described. If Keeper refuses to honour your cancellation or continues to bill you after cancellation, you can escalate to the Consumers Association of Singapore (CASE) for free mediation and investigation.
Yafee has helped thousands of consumers cancel subscriptions safely and recover their data, and our step-by-step guides ensure you do not fall into common pitfalls such as deleting the app without cancelling the subscription or losing your passwords after cancellation. Take the time to export your vault, confirm your migration to a new password manager works, and save your cancellation confirmation email as evidence. If you encounter resistance or billing errors, Yafee's guides will equip you with the legal framework and escalation routes you need to resolve the dispute quickly.
Visit Yafee.com today to access additional resources on subscription cancellation, consumer rights and data protection. Yafee's mission is to demystify the cancellation process and empower you to take control of your digital subscriptions and personal information with confidence.
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