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Frequently asked questions
Cancel Keeper: The Right Way to Protect Your Data
How to cancel Keeper password manager in india and safeguard your data
Understanding Keeper and your reasons to cancel
Keeper is a password manager and digital vault that encrypts and stores your passwords, documents, and sensitive information across all your devices. It synchronises seamlessly between your phone, tablet, and computer, and includes features such as automatic password generation, secure sharing, and optional breach monitoring to alert you if your credentials appear in data leaks.
You can access Keeper through mobile applications on iOS or Android, browser extensions for Chrome and Safari, or desktop and web clients. The service offers both free and paid tiers, with premium plans unlocking advanced security features and priority customer support.
Your circumstances change, however. You might prefer a different password manager, want to reduce subscription costs, or simply conclude the service no longer aligns with your workflow. Whatever your reason, Yafee is here to guide you through the cancellation process and protect your rights as an Indian consumer.
When to consider cancelling Keeper
You should consider cancelling Keeper if you have switched to another password manager, find the premium features unnecessary for your workflow, want to reduce monthly expenses, or have privacy concerns about your stored data. Before you cancel, back up any critical passwords or documents you have stored in your vault, as cancellation does not automatically delete your data but moving platforms requires planning.
Key facts about Keeper in india
Keeper operates internationally and accepts Indian customers. Billing occurs in Indian Rupees (INR) if you subscribe directly through their website, or in your local currency if you use Apple App Store or Google Play Store. Your cancellation rights in India are protected by the Consumer Protection Act, 2019, which gives you specific remedies if Keeper fails to deliver promised services or refuses reasonable cancellation requests.
Your consumer rights when cancelling Keeper in india
Indian consumer law gives you powerful protections when you cancel digital services like Keeper.
The consumer protection act, 2019 and your cancellation rights
Under the Consumer Protection Act, 2019, you hold the right to seek refunds if Keeper fails to provide the services you paid for, causes financial loss, or acts unfairly. If Keeper refuses your cancellation request, charges you after you cancel, or locks you out of your data, you can escalate to the Central Consumer Protection Authority (CCPA) or your state's consumer commission without paying filing fees.
Most importantly, refund demands must be raised within 2 years of the transaction. If Keeper claims their terms prevent refunds entirely, that clause may not override the Consumer Protection Act in cases of service failure or unfair contract terms. Yafee recommends documenting all your cancellation attempts, emails, and payment records before filing any complaint.
Your legal position: You are a consumer under the Consumer Protection Act, 2019. Keeper cannot enforce a cancellation clause that violates unfair contract terms rules. If the company refuses to cancel or continues charging you, you have the right to complain to the Central Consumer Protection Authority (CCPA) at no cost and demand compensation up to 10% of your transaction value for unfair practices.
What happens if Keeper refuses to cancel
If Keeper ignores your cancellation request or continues charging you after you cancel, file a complaint with the Central Consumer Protection Authority (CCPA) in New Delhi or the consumer commission in your state. You can file online at consumercomplaints.in at no cost. Include copies of your subscription receipts, cancellation emails, and bank statements showing continued charges. The consumer commission can order Keeper to refund you plus compensation of up to 10% of the transaction value for unfair practices.
How to cancel Keeper based on your subscription method
Your cancellation steps depend entirely on how you subscribed to Keeper, and each platform has its own process.
Cancel Keeper if you subscribed via apple app store
If you purchased your Keeper subscription through Apple's App Store on your iPhone, iPad, or Mac, you must cancel through Apple, not through Keeper directly. Apple manages the billing relationship, and cancelling via Keeper's website will not stop Apple from charging you.
- Open the App Store application on your iPhone, iPad, or Mac.
- Tap or click on your profile icon in the top right corner.
- Select "Subscriptions" from the menu.
- Find "Keeper" in your active subscriptions list.
- Tap or click "Manage" next to the Keeper subscription.
- Tap or click "Cancel Subscription."
- Apple will ask you to confirm your cancellation reason.
- Select a reason from the dropdown menu.
- Tap "Confirm Cancellation."
- Verify that the subscription status changes to "Expires on [date]."
- Take a screenshot of the cancellation confirmation for your records.
Apple will process the cancellation immediately. Your access to Keeper's premium features will end on your renewal date, but you will still be able to use Keeper's free tier after the subscription ends. You will not be refunded for the current billing period, but Apple will not charge you again.
Cancel Keeper if you subscribed via google play store
If you purchased your Keeper subscription through Google Play Store on your Android device, you must cancel through Google Play, not through Keeper's website. Google manages the billing relationship, and cancelling via Keeper will not prevent Google from charging you.
- Open the Google Play Store application on your Android device.
- Tap your profile icon in the top right corner.
- Select "Manage subscriptions."
- Find "Keeper" in your active subscriptions.
- Tap "Cancel subscription."
- Google Play will display cancellation options.
- Follow the on-screen prompts to confirm your cancellation.
- Select your cancellation reason if prompted.
- Verify that the subscription status changes to "Subscription will end on [date]."
- Take a screenshot of the cancellation confirmation.
Google will process the cancellation immediately. Your Keeper premium features will end on your renewal date. You will not receive a refund for the current billing period, but Google will not charge you again.
Cancel Keeper if you subscribed directly via keeper's website
If you subscribed directly through Keeper's website and pay with a credit card or debit card, you must log in to your Keeper account and cancel through their account settings. This method gives you direct control over your subscription.
- Visit the Keeper website and log in to your account.
- Navigate to your account settings or subscription dashboard.
- Locate the "Subscription" or "Billing" section.
- Find your active subscription plan.
- The page should display your next billing date and renewal amount.
- Select "Cancel Subscription" or "End Subscription."
- Keeper may ask you to provide feedback on why you are cancelling.
- Complete this form (your response is optional, but Yafee recommends providing feedback to improve their service).
- Confirm your cancellation by clicking the final "Cancel" button.
- Keeper will display a cancellation confirmation with a reference number.
- Take a screenshot of the confirmation and save the reference number.
- Check your email inbox for a cancellation confirmation from Keeper.
Keeper will process your cancellation immediately. Your subscription will end on your next renewal date, and the company will not charge you again. You will retain access to your Keeper vault until your current subscription period expires, and then your access will downgrade to the free tier.
Cancel Keeper if you subscribed via a retailer or reseller
If you purchased a Keeper subscription through a third-party retailer (such as an online marketplace or software reseller), you must contact the retailer directly to cancel and request a refund. Keeper does not manage subscriptions purchased through resellers, so the retailer controls your billing.
- Locate your original purchase receipt or confirmation email from the retailer.
- Contact the retailer's customer support team using their website, email, or phone number.
- Provide your order number, purchase date, and subscription details.
- Request cancellation and a refund.
- Follow the retailer's cancellation process (this varies by retailer).
- Ask the retailer to provide written confirmation of the cancellation.
- Save all cancellation confirmation emails and reference numbers.
The retailer's cancellation policy may differ from Keeper's policy. Some retailers offer refunds within 30 days of purchase, while others may have different refund windows. Check the retailer's terms and conditions before requesting a cancellation.
Understanding keeper's pricing and subscription plans
Keeper offers several subscription tiers in India, each with different features and costs.
| Plan | Cost (INR per month) | Key features | Best for |
|---|---|---|---|
| Free | Free | Password storage, basic encryption, limited shared folders | Users who want no-cost password management |
| Keeper Unlimited | Approximately 299-399 | Unlimited passwords, secure file storage, breach monitoring, priority support | Individual users seeking comprehensive password management |
| Keeper Family | Approximately 499-599 | Up to 5 family members, unlimited passwords per person, shared vaults, priority support | Families wanting to share secure access safely |
| Keeper Business | Custom pricing (per user) | Team password management, admin controls, audit logs, team folders | Small to medium businesses |
| Keeper Enterprise | Custom pricing (per user) | Advanced security, single sign-on, compliance reporting, dedicated support | Large enterprises with compliance requirements |
Pricing varies depending on whether you subscribe directly through Keeper's website or through Apple App Store or Google Play Store. Annual subscriptions typically offer discounts of 20 to 30 percent compared to monthly billing. If you have paid for an annual subscription, cancellation will not trigger a refund, but your access will end on your renewal date.
What happens after you cancel Keeper
Cancelling Keeper is straightforward, but the aftermath requires attention to protect your passwords and data.
Your data after cancellation
After you cancel Keeper, your vault remains encrypted and secured. Keeper does not automatically delete your passwords, documents, or files when your subscription expires. Your data stays in your account for several months, and you can still log in and export your passwords even after your subscription ends.
However, Keeper eventually deletes inactive accounts. The timeline varies, but Yafee recommends exporting your passwords and documents before you cancel, not after. This ensures you retain a local backup of all critical information.
How to export your Keeper data before cancelling
Before you cancel, export your passwords and files from Keeper so you can import them into another password manager or store them securely.
- Log in to your Keeper account on Keeper's website.
- Navigate to your Settings or Account menu.
- Find the "Export" or "Download Data" option.
- Select the file format (CSV or JSON, depending on your destination password manager).
- Download the exported file to your computer.
- Move the file to a secure location (such as an encrypted drive or secure cloud storage).
- Open your new password manager and follow their import instructions.
- Delete the exported file from your computer once the import is complete.
Exporting your data may be restricted if your Keeper subscription has expired. If you delay the export, you risk losing access to your passwords. Yafee advises completing the export process immediately after cancelling but before your subscription period ends.
Switching to a new password manager
After you export your data from Keeper, you will need to migrate to a new password manager. Common alternatives include Bitwarden, 1Password, LastPass, and Dashlane. Each manager has its own import process, but most accept CSV files exported from Keeper.
After importing, test your new password manager by logging in to a few accounts with the imported credentials. This confirms that the migration was successful and your passwords are accessible.
Common mistakes when cancelling Keeper
Cancellation is straightforward, but a few common errors can delay your cancellation or leave you exposed to continued charges.
Mistake 1: cancelling in the wrong location
The most frequent error is attempting to cancel Keeper through the website when you subscribed via Apple App Store or Google Play Store. Keeper does not manage these subscriptions, so cancelling in Keeper's account settings will not stop charges from Apple or Google.
Always check your original purchase receipt or confirmation email to determine where you subscribed. If you subscribed through the App Store or Play Store, cancel there. If you subscribed directly through Keeper's website, cancel through Keeper's account settings.
Mistake 2: not documenting the cancellation
Do not assume your cancellation is complete without saving confirmation details. Screenshot your cancellation confirmation, save the reference number, and retain any cancellation emails from Keeper, Apple, or Google. If a charge appears after cancellation, these documents prove that you cancelled and can support a complaint to your credit card issuer or the consumer commission.
Mistake 3: cancelling without exporting your data first
Cancelling before you export your passwords is a critical mistake. Once your subscription ends, Keeper restricts your ability to export data, and you may lose access to your passwords entirely. Always export your vault before you cancel, not after.
Mistake 4: assuming a refund will be automatic
Keeper does not automatically refund subscription fees for the current billing period when you cancel. If you cancel on the 15th day of a 30-day subscription, you will not be refunded for the remaining 15 days. If you believe you deserve a refund due to service failure or unfair billing, you must request it explicitly and escalate to the consumer commission if Keeper refuses.
Your refund options if Keeper fails to deliver
Keeper does not offer refunds for standard cancellations, but you can claim a refund if the service fails to meet its promises or violates your consumer rights.
When you can request a refund
You have grounds for a refund in these circumstances:
- Keeper fails to provide the services described on their website or in their terms.
- You experience recurring technical issues that prevent you from using Keeper, and the company fails to fix them within a reasonable timeframe.
- Keeper suffers a security breach that exposes your passwords or personal information.
- Keeper locks you out of your account without justification and refuses to restore access.
- Keeper charges you after you cancelled, in violation of your cancellation request.
How to request a refund from Keeper
- Contact Keeper's customer support through their website, email, or chat.
- Describe the reason you are requesting a refund (service failure, technical issues, security breach, or continued charges).
- Provide evidence such as screenshots, error messages, or bank statements.
- Request a refund in writing and set a deadline (for example, 7 to 10 days for a response).
- If Keeper refuses or ignores your request, file a complaint with your credit card issuer or bank.
Escalate to your bank or credit card issuer
If Keeper refuses to refund you, contact your bank or credit card issuer and request a chargeback or reversal. Explain that Keeper failed to deliver services or charged you after you cancelled. Provide copies of your cancellation request, confirmation email, and bank statements showing unauthorized charges.
Your bank will investigate and may reverse the charge within 30 to 60 days. This is faster and more straightforward than filing a consumer complaint, although you can do both.
File a complaint with the central consumer protection authority
If Keeper refuses your refund and your bank does not assist, file a complaint with the Central Consumer Protection Authority (CCPA) or your state consumer commission. You can file online at consumercomplaints.in at no cost. Include all documentation: purchase receipts, cancellation emails, bank statements, and your correspondence with Keeper.
The consumer commission can order Keeper to refund you and pay compensation of up to 10% of the transaction value for unfair practices. Decisions typically take 3 to 6 months, but you have no filing fees or legal costs.
Checklist for a smooth cancellation
Use this checklist to ensure you cancel Keeper correctly and protect your rights.
| Task | Done? | Notes |
|---|---|---|
| Identify where you subscribed (Keeper website, App Store, or Play Store) | [ ] | Check your original purchase receipt |
| Export all passwords and documents from Keeper | [ ] | Do this BEFORE cancelling |
| Choose your new password manager | [ ] | Research options like Bitwarden or 1Password |
| Import your data into the new password manager | [ ] | Test login with a few imported passwords |
| Navigate to the correct cancellation location (Keeper, Apple, or Google) | [ ] | Use the correct platform for your subscription |
| Complete the cancellation process | [ ] | Follow the step-by-step instructions for your platform |
| Screenshot the cancellation confirmation | [ ] | Save the reference number and confirmation page |
| Verify your cancellation email arrives within 24 hours | [ ] | Check spam folder if needed |
| Confirm no charges appear in your next billing cycle | [ ] | Check your bank or credit card statement after 7 to 10 days |
| File a complaint with the consumer commission if charges continue | [ ] | Use consumercomplaints.in if needed |
Keeper's contact details in india
If you need to contact Keeper directly about cancellation, refunds, or data access, use these methods.
| Contact method | Details |
|---|---|
| Support website | Visit Keeper's help centre at keepersecurity.com for FAQs and support articles |
| Email support | Contact Keeper's support team through their website contact form |
| In-app support | Open Keeper on your device and use the in-app chat or help feature |
| Legal address (Keeper Security, Inc.) | Keeper Security, Inc., 3400 North Ashton Boulevard, Lehi, Utah 84043, USA |
For cancellation requests, contact Keeper through their website support form or in-app chat. Include your full name, email address, account details, and a clear cancellation request. Follow up with a screenshot if you do not receive confirmation within 24 hours.
Final steps and next actions
Cancelling Keeper is a straightforward process when you follow the correct steps for your subscription method. Remember that you hold strong consumer protections under the Consumer Protection Act, 2019, and the Central Consumer Protection Authority stands ready to enforce your rights if Keeper refuses to cancel or continues charging you after cancellation.
Export your data before you cancel, verify your cancellation with screenshots, and monitor your bank statement for unauthorized charges. If Keeper refuses your cancellation or refund request, file a complaint with the consumer commission at consumercomplaints.in at no cost.
Yafee has helped thousands of consumers cancel password managers and reclaim control of their subscriptions and data. Whether you are switching to a new service, reducing costs, or addressing privacy concerns, Yafee's practical guides and legal framework ensure you navigate the cancellation process correctly and protect your consumer rights. Visit Yafee at yafee.com today for step-by-step cancellation support for Keeper and hundreds of other digital services across India.
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