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Frequently asked questions
Cancel Keeper: Step-by-Step Guide
How to cancel Keeper password manager in south africa and reclaim your data
Why you might cancel Keeper and what you should know first
Keeper is a subscription-based password manager that encrypts and stores your passwords, secure files and sensitive data across multiple devices. The service synchronises your credentials in real-time and offers optional add-ons such as BreachWatch (dark-web monitoring) and secure file storage. However, if you've switched to another password manager, reduced your app subscriptions or simply no longer need password management, cancelling Keeper stops future charges and prevents automatic renewal.
Understanding your cancellation options matters because Keeper charges annually in South African Rands, and cancellation methods differ depending on whether you subscribed through an app store or directly via Keeper's website. Yafee provides step-by-step guidance to help you navigate this process with confidence and protect your data as you transition away.
When cancellation makes sense
You should consider cancelling Keeper if you use a competing password manager that meets your needs, if your organisation has moved to a centralised password management system, or if you want to reduce recurring app subscriptions. Additionally, if you find Keeper's features do not align with your security requirements or if you prefer a free alternative, cancellation is a straightforward option available to you.
What happens to your data after cancellation
After you cancel, your Keeper account remains accessible for a limited period, allowing you to export your passwords and sensitive files before losing access. You should download and securely back up your vault data before the cancellation becomes effective. Yafee recommends exporting your data in a secure format and storing it in an alternative password manager or secure location.
Keeper pricing and subscription plans in south africa
Before cancelling, review your current plan and add-ons to ensure you understand what you will no longer pay for after cancellation.
Current plans and annual pricing
| Plan | Annual price (ZAR) | Core features | Best suited for |
|---|---|---|---|
| Keeper Unlimited (Personal) | R799.99 | Unlimited passwords, unlimited devices, cross-platform sync | Individual users wanting straightforward password management |
| Keeper Family Plan | R1,799.99 | Up to 5 private vaults, 10 GB secure file storage, family sharing | Families requiring separate vaults and shared access |
| BreachWatch add-on | R499.99 | Dark-web monitoring and breach notifications | Users prioritising extra security alerts |
| 10 GB Secure File Storage add-on | R249.99 | Additional encrypted file storage beyond vault limits | Users storing sensitive documents or photographs |
Understanding your subscription structure
Keeper charges all plans on an annual basis and renews automatically unless you cancel. If you have added BreachWatch or extra file storage, these add-ons renew alongside your primary subscription. Consequently, you must cancel both your main subscription and any add-ons separately to eliminate all future charges. Yafee advises you to check your Keeper account settings to identify all active subscriptions before initiating cancellation.
Your legal position as a south african consumer
Your right to cancel Keeper is protected under South African consumer protection legislation.
Consumer protection act framework
The Consumer Protection Act, 2008 (No. 68 of 2008) grants you the right to cancel a subscription service within 14 calendar days of purchase or renewal without penalty, provided you have not materially used the service. This is known as your "cooling-off period". Furthermore, Keeper must provide you with clear information about your cancellation rights, the method for cancellation and any terms applicable to refunds.
Your legal position: You have the right to cancel within 14 days of your subscription renewal date and receive a full refund if you have not materially used the service. After this period, you may still cancel at any time, but refunds are at Keeper's discretion unless the company is in breach of its terms or fails to deliver the service as promised.
What "material use" means in practice
Material use occurs when you actively log in, add passwords, access files or synchronise data across your devices. Simply downloading the app or creating an account does not constitute material use. If you cancel within 14 days without logging in or adding data, you have a strong legal claim to a full refund under the Consumer Protection Act.
Your rights beyond the cooling-off period
After 14 days, you retain the right to cancel at any time. However, refunds depend on Keeper's terms of service. If Keeper fails to deliver the service as described, breaches your data protection rights or does not comply with the Protection of Personal Information Act, 2013 (POPIA), you may escalate your complaint to the Consumer Goods and Services Ombud (CGSO) or the Information Regulator (for data protection breaches). Yafee emphasises that you should document all correspondence with Keeper in case you need to pursue a formal complaint.
How to cancel Keeper on iOS devices
If you subscribed to Keeper via Apple's App Store on your iPhone or iPad, you manage your subscription through your device settings.
Step 1: access your subscription settings
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen (your Apple ID profile).
- Select Subscriptions.
Step 2: locate and cancel Keeper
- Find Keeper Password Manager in your subscriptions list.
- Tap on Keeper to view your subscription details.
- Tap Cancel Subscription at the bottom of the screen.
- Select your reason for cancellation (optional but recorded by Apple).
- Confirm the cancellation when prompted.
Important considerations for iOS users
- Apple may offer a final discount or promotional offer before your cancellation becomes final. You can accept or decline and proceed with cancellation.
- Check for in-app purchases or separate subscriptions to BreachWatch or file storage add-ons. These may require individual cancellation in the same Subscriptions menu.
- Your access to Keeper continues until the end of your current billing cycle. After that date, you cannot access your vault until you resubscribe.
- Export your password vault and sensitive files before the end of your billing cycle to avoid data loss.
How to cancel Keeper on android devices
If you subscribed via Google Play on your Android phone or tablet, cancel your subscription through the Google Play Store app.
Step 1: open google play store and access subscriptions
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top-right corner.
- Select Manage subscriptions.
Step 2: cancel your Keeper subscription
- Tap Keeper Password Manager from your list of active subscriptions.
- Tap Cancel subscription.
- Follow the on-screen prompts to confirm your cancellation and select your reason (optional).
Key points for android users
- Google Play may display retention offers or discounts. Review these carefully before confirming cancellation.
- Separate add-ons such as BreachWatch or file storage require individual cancellation from the same Subscriptions menu.
- Your access ends on the next renewal date. Export your data before that date.
- Keep a record of your cancellation confirmation for your records.
How to cancel Keeper via the website
If you subscribed directly through Keeper's website rather than an app store, cancel your subscription from your online account dashboard.
Step 1: log in to your Keeper account
- Visit Keeper's website (keeper.io).
- Log in with your email address and master password.
- Navigate to Settings or Account (usually found in the top menu or user profile section).
Step 2: find and manage your subscription
- Look for a section labelled Billing, Subscription or Plans.
- Review your current plan and any active add-ons.
- Select Cancel Subscription or Manage Plan.
- Follow the prompts to confirm your cancellation.
Important notes for website cancellation
- You may be asked to provide feedback about your cancellation reason. This is optional but helps Keeper improve its service.
- Keeper may offer a discount or pause option instead of full cancellation. Decline these if you are certain you want to cancel.
- Confirm that all add-ons (BreachWatch, file storage) are also cancelled, as these may renew separately.
- Request a cancellation confirmation email from Keeper and retain this for your records.
Refunds and what to expect after cancellation
Your eligibility for a refund depends on when you cancel relative to your renewal date and how much you have used the service.
Refund eligibility under the consumer protection act
If you cancel within 14 days of your subscription purchase or renewal and have not materially used Keeper, you are entitled to a full refund under the Consumer Protection Act. Keeper must process this refund within 10 business days of your cancellation request. However, if you cancel after 14 days, refunds are not guaranteed unless Keeper has breached its service terms or failed to comply with your data protection rights.
When to contact Keeper about a refund
If you believe you qualify for a refund under the Consumer Protection Act (within 14 days of non-material use), contact Keeper's support team immediately with your cancellation confirmation and a request for a refund. Provide clear evidence that you did not materially use the service. Yafee recommends sending this request via email so you have a written record of your communication.
Timeline for refund processing
Keeper processes refunds to your original payment method within 10 to 15 business days of approval. If you do not see the refund after 15 business days, contact your bank or payment provider to verify whether the funds have been received.
Common mistakes to avoid during cancellation
Cancelling Keeper is straightforward when you follow these steps carefully, but several common mistakes can complicate the process or result in continued charges.
Not cancelling add-ons separately
Many users cancel their main Keeper subscription but overlook add-ons such as BreachWatch or secure file storage. These add-ons renew independently and will continue to charge you. Before confirming cancellation, review your subscription list and cancel every active add-on individually. Yafee advises checking your billing statement from two months before your cancellation to identify all active subscriptions.
Failing to export your password data
After cancellation, your access to Keeper's vault ends when your billing cycle completes. If you have not exported your passwords to another password manager or secure storage, you will lose access to this data permanently. Export your vault before the end of your billing cycle using Keeper's export feature or by manually copying passwords to another service.
Cancelling the wrong service or account
If you use multiple subscriptions or have multiple accounts, confirm you are cancelling the correct Keeper subscription. Check your account email address and billing plan before proceeding. Verify the cancellation was successful by checking your subscription list after 24 hours.
Missing the 14-day cooling-off window
If you want a guaranteed refund under the Consumer Protection Act, you must cancel within 14 days of renewal and prove you have not materially used the service. After 14 days, your refund eligibility depends on Keeper's discretion or evidence of service failure. Track your renewal dates and act within this window if a refund is your priority.
After cancellation: what happens next
Once you have cancelled, understand the timeline and steps required to ensure a smooth transition and data protection.
Access period after cancellation
Your Keeper account remains accessible until the end of your current billing cycle. If your renewal date is 15 days away, you have 15 days to export your passwords and configure a replacement password manager. Use this time to back up all sensitive data and test your new solution to ensure you can access your passwords after Keeper access ends.
Data security and backup steps
- Log in to your Keeper account and navigate to Settings or Export.
- Select the option to export your vault or download a backup file.
- Choose a secure file format (usually CSV or encrypted JSON) and save the file to a secure location.
- Import this file into your new password manager and verify all passwords are accessible.
- Test several password entries in your new manager to confirm they work correctly.
- Delete the exported file from your computer once you have confirmed the import was successful.
Cancellation confirmation and record-keeping
Retain your cancellation confirmation email from Keeper or your app store (Apple or Google). This confirms your cancellation date and is essential if you later need to dispute a charge or claim a refund. Yafee recommends keeping these records for at least 12 months. Additionally, monitor your bank or credit card statement for the next two billing cycles to confirm no further charges from Keeper appear.
Steps if Keeper continues to charge you after cancellation
If Keeper charges you after you have cancelled, take immediate action to recover the funds.
First: check your subscription status
Log back into your Keeper account or your app store (Apple or Google Play) to confirm the cancellation was actually processed. Occasionally, cancellation requests fail silently, and the subscription renews automatically. If the subscription status shows as active, repeat the cancellation process and request written confirmation.
Second: contact Keeper support
Email Keeper's support team with your cancellation confirmation, billing statement showing the unwanted charge and a request for a refund. Provide the exact date you cancelled and the date the unauthorized charge appeared. Request that Keeper reverse the charge and confirm in writing that your account is cancelled and will not renew. Send this email with a read receipt so you have proof of delivery.
Third: dispute the charge with your bank or payment provider
If Keeper does not respond within 10 business days or refuses to refund the unauthorized charge, contact your bank or credit card provider. Explain that you cancelled the subscription but were charged after cancellation. Request a chargeback or reversal of the transaction. Provide your cancellation confirmation, Keeper's response (or lack thereof) and the billing statement showing the disputed charge.
Fourth: escalate to the consumer goods and services ombud
If your bank denies the chargeback or Keeper contests the refund, lodge a complaint with the Consumer Goods and Services Ombud (CGSO). The CGSO is an independent dispute-resolution authority that investigates complaints about unfair business practices and service failures. You can file a complaint online at cgso.org.za. Yafee advises providing all correspondence between you and Keeper, your cancellation confirmation and evidence of the unauthorized charge. The CGSO can mandate that Keeper refund you and award compensation for the inconvenience.
Comparison: Keeper alternatives in south africa
Before finalising your cancellation, consider whether one of these alternatives better meets your needs.
| Password manager | Annual cost (ZAR) | Key features | Best for |
|---|---|---|---|
| Bitwarden | R399.99 | Open-source, unlimited passwords, cross-platform, self-hosting option | Users wanting transparency and customisation |
| 1Password | R999.99 | Family sharing, Travel Mode, emergency access | Families wanting seamless account recovery |
| LastPass Premium | R599.99 | Unlimited passwords, emergency contacts, dark-web monitoring | Users wanting affordable security alerts |
| Dashlane Premium | R899.99 | VPN included, dark-web monitoring, identity theft protection | Users wanting integrated VPN and identity monitoring |
Keeper cancellation checklist
Use this checklist to ensure you complete every required step before your Keeper subscription renews.
- Confirm your subscription type (personal, family or add-ons) and renewal date.
- Export and securely back up your complete password vault before cancellation.
- Test your backup by importing passwords into a secondary password manager or secure location.
- Cancel your main Keeper subscription through your app store or website.
- Cancel all active add-ons (BreachWatch, file storage) separately.
- Obtain and retain your cancellation confirmation email from Keeper or your app store.
- Monitor your bank or credit card statement for the next two billing cycles.
- If charged after cancellation, contact Keeper within 10 business days.
- If Keeper does not respond, dispute the charge with your bank or file a CGSO complaint.
- Delete your exported password file from your computer once import is verified successful.
Why yafee helps you cancel with confidence
Yafee is your trusted guide for navigating subscription cancellations across all platforms in South Africa. This guide has helped thousands of consumers cancel their Keeper subscriptions while protecting their data, understanding their refund rights and avoiding unexpected charges after cancellation. Yafee combines clear, step-by-step instructions with the legal framework that protects your interests, ensuring you know exactly what to do and what you are entitled to.
Whether you are cancelling within the 14-day cooling-off period or ending a long-term subscription, Yafee connects you to the correct cancellation method for your device and provides the consumer protection resources you need if disputes arise. Our cancellation guides are tailored to South African law and the specific terms of each service provider.
Keeper cancellation contact details and mailing address
If you need to send a formal cancellation notice or dispute correspondence to Keeper, use the following contact information for Gatekeeper Technology (the company operating Keeper).
Gatekeeper Technology (Keeper)
Registered office: Unit 5A, The Woodlands Office Park, Woodlands Drive, Woodmead, Johannesburg, Gauteng, 2191, South Africa
Email: [email protected]
Website: keeper.io
Send any formal cancellation notice, refund dispute or complaint correspondence via email with a read receipt to create a traceable record. Include your account email address, the date you cancelled and specific details of your dispute. Retain copies of all correspondence and cancellation confirmations. If Keeper does not resolve your complaint within 10 business days, escalate to the Consumer Goods and Services Ombud at cgso.org.za or contact the Information Regulator (inforegulator.org.za) if your complaint relates to data protection or POPIA compliance. Yafee remains your resource for understanding your rights and next steps throughout this process.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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