Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Keepsafe, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Keepsafe in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Keepsafe
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Keepsafe subscription with zero hassle
1
Fill in the form
Give us your details and those of your Keepsafe subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Keepsafe. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Keepsafe refuses your cancellation.
Frequently asked questions
Cancel Keepsafe: The Right Way
How to cancel Keepsafe and protect your digital privacy in singapore
Understanding Keepsafe and why you might cancel
Keepsafe is a photo, video and file vault application built on encrypted local storage with optional cloud backup functionality. The service provides a free tier for basic privacy needs, alongside paid Premium plans that unlock private cloud storage, album locking, and ad-free operation. Your reasons for cancelling may vary-whether you've switched devices, found a more suitable alternative, discovered hidden fees, or simply wish to streamline your digital expenses.
Many Keepsafe users in Singapore cancel because they upgrade to desktop solutions, reduce their storage requirements, or prefer competing privacy tools. Whatever your situation, cancelling promptly prevents recurring charges and restores control over your finances. Yafee has guided thousands of consumers through subscription cancellation with clarity and confidence, and this guide walks you through every procedural step.
How Keepsafe subscriptions work
Keepsafe subscriptions are managed entirely through your device's app store-either Google Play or the Apple App Store. This means you cannot cancel directly with Keepsafe itself. Instead, you manage your subscription through the payment platform where you purchased it. Critically, deleting the Keepsafe app from your device does not stop billing; you must cancel the subscription within the app store.
What happens after you cancel
Your subscription remains active until the end of your current billing period, even after you submit cancellation. This means you retain Premium features-cloud backup, album locks, and ad-free browsing-through the final day you have paid for. After that date, your account downgrades to the free tier unless you resubscribe.
Your consumer rights in singapore
Singapore's Consumer Protection (Fair Trading) Act establishes your legal position when you purchase digital services like Keepsafe.
Consumer protection (Fair trading) act and your position
Under the Consumer Protection (Fair Trading) Act, you have the right to accurate information, fair contract terms, and remedies if the service fails to deliver what was promised. Digital subscriptions are not automatically covered by a 14-day cooling-off period; however, if Keepsafe is faulty, unfit for purpose, or misrepresented-for example, if cloud backup repeatedly fails or encryption does not function as advertised-you have grounds to dispute the charge through your payment processor.
Your legal position: You may request a refund or replacement if Keepsafe fails to perform as advertised, or if the company breaches its contract with you. Cancelling the subscription protects you from further charges, but does not automatically secure a refund for past payments unless the service was faulty.
Escalation options if Keepsafe or the app store refuses your refund
If Keepsafe or the app store denies your refund request unfairly, contact the Consumers Association of Singapore (CASE) for mediation. CASE handles disputes between consumers and businesses at no cost to you, and its decisions carry weight in settling unfair trading practices. You can also file a chargeback with your bank if the service was genuinely faulty and the company refuses to cooperate.
Keepsafe subscription plans and pricing in singapore
Keepsafe pricing varies by promotion, device, and purchase history; the following table reflects current pricing observed in the Singapore App Store.
| Plan name | Price (SGD) | Billing cycle | Key features |
|---|---|---|---|
| Keepsafe yearly premium | S$32.98 | Annual | Best value: private cloud, album lock, ad-free, 12-month commitment |
| Keepsafe monthly premium | S$13.98 | Monthly | Private cloud up to 10,000 items, album lock, ad-free operation |
| Keepsafe free | Free | Ongoing | Basic vault, local encryption, limited cloud features |
The yearly plan offers the best value if you commit to a full year; the monthly plan provides flexibility if you wish to cancel sooner. Yafee recommends comparing these options against your actual storage needs before renewing.
When you should cancel Keepsafe
Assess whether cancellation aligns with your privacy and storage goals.
Signs that cancellation is right for you
Cancel Keepsafe if you have switched to a competing privacy app with superior features, no longer require cloud backup, or find the monthly or annual fee unaffordable. Additionally, cancel if you no longer use encrypted storage regularly, or if you have migrated your files to an alternative vault service. If Keepsafe's premium features do not address your actual needs, the free tier may suffice, eliminating the need for a paid subscription.
Reasons to keep your subscription
Retain your Keepsafe subscription if you actively use cloud backup for sensitive photos or documents, rely on album locking for privacy, or value the ad-free experience. If you occasionally need encrypted storage and prefer a single trusted tool, the monthly cost may justify continued access. Consider also whether switching services would require time-consuming data migration or expose your files to unnecessary risk during transfer.
How to cancel Keepsafe on google play (Android)
Google Play manages all Keepsafe subscriptions purchased through Android devices; follow these steps to cancel.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top-right corner.
- Select "Manage your Google Account."
- Navigate to the "Payments and subscriptions" tab.
- Tap "Manage subscriptions."
- Locate Keepsafe in your active subscriptions list.
- Tap the Keepsafe subscription entry.
- Tap "Cancel subscription" at the bottom of the subscription details page.
- Review the cancellation notice; Google Play will confirm your access duration.
- Select your reason for cancellation (optional but helpful for the provider).
- Confirm cancellation by tapping "Cancel subscription" again.
- Check your email for a cancellation confirmation from Google Play.
- This confirms the subscription is cancelled effective immediately or at the end of your billing cycle.
Once cancelled, you can continue using Keepsafe's free tier without further charges.
How to cancel Keepsafe on the apple app store (iOS)
Apple App Store manages all Keepsafe subscriptions purchased through iPhones or iPads; follow these steps to cancel.
- Open the Settings app on your iOS device.
- Tap your name at the top of the settings menu.
- Select "Subscriptions."
- You will see a list of all active subscriptions.
- Locate Keepsafe in your subscriptions list.
- Tap the Keepsafe entry.
- Tap "Cancel Subscription" (or "Edit Subscription" if cancellation is not immediately visible).
- A confirmation dialog will appear asking you to confirm cancellation.
- Confirm your cancellation.
- Apple will display your final billing date and access period.
- Check your email for a cancellation confirmation from Apple.
- Save this email as proof of cancellation for your records.
After cancellation, your Keepsafe account downgrades to the free tier on the date your paid period ends.
How to request a refund for Keepsafe
If you believe you were charged unfairly or the service failed to work as promised, you may request a refund.
Refund eligibility under consumer law
You qualify for a refund if Keepsafe is faulty (for example, encryption fails, cloud backup does not function, or the app crashes repeatedly), unfit for purpose (the service does not meet your stated privacy needs), or misrepresented (the company advertised features that do not exist). You do not automatically qualify for a refund simply because you changed your mind about the subscription; however, if you can demonstrate that the service did not perform as promised, you have legal grounds to dispute the charge.
Step one: gather evidence of the problem
Document any issues before requesting a refund. Take screenshots of error messages, note the dates and times when features failed, save any correspondence with Keepsafe support, and record the specific features that did not work. This evidence strengthens your case when you escalate to Google Play, Apple, or your bank. Yafee recommends keeping this documentation organised in one folder for easy reference.
Step two: contact the app store
Submit a refund request through the app store where you purchased Keepsafe. On Google Play, open your purchase history, find the Keepsafe charge, and select "Report a problem." On Apple App Store, go to Settings, tap your name, select "Purchase History," find the Keepsafe charge, and tap "Report a Problem." Clearly explain why you believe the service was faulty or misrepresented, and attach your evidence. The app store will review your claim and respond within 7 to 14 days.
Step three: escalate to your bank if the app store refuses
If Google Play or Apple denies your refund and you believe the decision is unfair, contact your bank and file a chargeback. Provide your documentation and explain that you attempted to resolve the dispute with the app store first. Your bank will investigate and may reverse the charge if evidence supports your claim. Alternatively, contact CASE (Consumers Association of Singapore) for mediation; CASE can pressure the company and app store to reconsider.
What to do after you cancel Keepsafe
Cancellation is straightforward, but several steps help you transition smoothly to your next privacy solution.
Download or back up your files before cancellation
Before your paid subscription ends, export or download any files you wish to keep. Keepsafe's free tier offers limited cloud features, so if you rely on cloud backup, download your photos and documents to your device or an alternative secure storage service. Yafee recommends completing this step at least one week before your billing period ends, giving you time to resolve any download errors.
Delete sensitive data if you do not plan to use the free tier
If you do not intend to use Keepsafe's free tier, consider deleting sensitive files from your vault before your subscription expires. This prevents accidental exposure if your device is lost or stolen. However, keep in mind that once deleted, files cannot be recovered; ensure you have downloaded backups first.
Monitor your bank statement
Verify that no further charges appear on your bank statement after your subscription ends. If you see a charge after your cancellation date, contact the app store and your bank immediately. Yafee advises keeping your cancellation confirmation email for at least one year in case you need to dispute unexpected charges.
Common mistakes to avoid when cancelling
Cancellation is secure and straightforward when you follow the correct steps; however, several common pitfalls can delay your process or leave you vulnerable to continued billing.
Mistake one: deleting the app without cancelling the subscription
Deleting Keepsafe from your device does not cancel your subscription or stop billing. Your subscription remains active in the background, and you will continue to be charged on your billing date. Always cancel the subscription through Google Play or Apple before deleting the app.
Mistake two: requesting a refund for the entire year if you cancel mid-cycle
If you purchased an annual plan and cancel six months in, Google Play and Apple generally do not refund the unused portion unless the service was faulty. Refund policies are strict for digital subscriptions once the billing period has begun. However, if you can demonstrate that Keepsafe did not function as advertised during your subscription period, you have grounds to dispute the entire charge.
Mistake three: ignoring confirmation emails
Always save your cancellation confirmation email from Google Play or Apple. Some users assume their subscription is cancelled but later discover unexpected charges because they did not keep proof of cancellation. Your confirmation email is your evidence if you need to escalate to your bank or CASE.
How to choose an alternative to Keepsafe
If you are cancelling Keepsafe, you may need a replacement privacy tool; this table compares popular alternatives.
| Service name | Encryption type | Free tier | Pricing (SGD) |
|---|---|---|---|
| Yafee-recommended: Tresorit | End-to-end encrypted | 2 GB | From S$11.99/month |
| Google One (Photos) | Cloud encryption | 15 GB shared | From S$2.99/month |
| Sync.com | End-to-end encrypted | 5 GB | From S$99/year |
| Icedrive | End-to-end encrypted | 1 GB | From S$39.99/year |
Choose based on your encryption requirements, free storage allowance, and budget. Yafee advises testing the free tier of any alternative before committing to a paid plan.
Your cancellation checklist
Use this checklist to ensure you complete all cancellation steps correctly.
- Verify your current app store (Google Play or Apple App Store)
- Download or back up any files you need from Keepsafe
- Open the app store and navigate to your subscriptions
- Locate Keepsafe and select "Cancel subscription"
- Confirm cancellation and note your access end date
- Save your cancellation confirmation email
- Monitor your bank statement for unexpected charges after the end date
- Delete the Keepsafe app if you no longer need it (optional)
- If a refund is needed, gather evidence of faults and contact the app store
Contact information and escalation
If you encounter issues cancelling Keepsafe or need to escalate a dispute, use the following contacts.
| Contact | Purpose | How to reach |
|---|---|---|
| Google Play Support | Refunds and billing (Android) | support.google.com/googleplay |
| Apple App Store Support | Refunds and billing (iOS) | support.apple.com |
| Consumers Association of Singapore (CASE) | Mediation and disputes | case.org.sg or 6100 0315 |
| Your bank or credit card issuer | Chargeback disputes | Contact your financial institution |
Keepsafe does not accept cancellation requests via email or post; all subscription management occurs through Google Play or the Apple App Store. If you have technical questions about how to use Keepsafe after cancellation, contact Keepsafe support directly through the app; however, for refunds and billing disputes, escalate to the app store or CASE.
Final steps and summary
Cancelling Keepsafe is a straightforward process when you follow the correct platform-specific steps: cancel through Google Play on Android devices or the Apple App Store on iOS devices. Understand that deletion of the app does not cancel your subscription, and your account continues billing until you explicitly cancel within the app store. Your legal position is protected by Singapore's Consumer Protection (Fair Trading) Act, which gives you grounds to request a refund if the service is faulty or misrepresented.
Keep your cancellation confirmation email, download any files you need before your paid period ends, and monitor your bank statement for unexpected charges. If the app store or Keepsafe refuses your refund request unfairly, escalate to the Consumers Association of Singapore (CASE) or file a chargeback with your bank.
Yafee has guided thousands of consumers through subscription cancellation across Australia, Singapore, and beyond, and our legal framework ensures you understand your rights at every step. Whether you are cancelling Keepsafe due to cost, feature mismatch, or a switch to an alternative privacy tool, this guide equips you with the knowledge and confidence to act. Yafee remains your trusted resource for consumer-focused, legally-grounded cancellation advice-rely on Yafee for clarity, precision, and your financial protection.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
This letter is also available in other countries
Ready to cancel Keepsafe?
Join over 30,000 users who already trust us.