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Cancel Keeper Security: Step-by-Step Guide
How to cancel Keeper Security in singapore and recover your subscription costs
What is Keeper Security
Keeper Security is a subscription-based password manager that encrypts and stores your passwords, sensitive notes, and files with end-to-end encryption. The service syncs your credentials across all your devices and browsers, so you access your digital identity securely wherever you are. You pay a recurring monthly or annual fee for access to these features, and charges renew automatically each billing cycle unless you cancel before the renewal date.
How Keeper Security works
Keeper delivers access to its password management platform immediately upon payment. The service operates on a recurring subscription model, meaning you authorise automatic charges on your payment method each period. You gain access to password generation, browser extensions, autofill capabilities, and secure file storage the moment your payment clears. These premium features remain locked to your active subscription; if you cancel, your access ends at the close of your current billing cycle.
Why you might want to cancel Keeper Security
You may cancel for several reasons: you have switched to a competing password manager, found the subscription cost excessive for your actual needs, realised you do not use its advanced features, or simply want to consolidate your digital tools into fewer services. Whatever your reason, understanding your cancellation rights under Singapore law and the step-by-step process is essential. Yafee provides clear guidance on how to exit your subscription without dispute.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act protects you from unfair trading practices and applies directly to digital subscriptions, including password manager services sold to Singapore residents.
What the consumer protection (Fair trading) act covers
Under this law, you have the right to clear, upfront disclosure of recurring charges and cancellation methods before you purchase a subscription. If Keeper failed to make its cancellation process obvious, did not clearly state that charges would recur automatically, or buried the cancellation mechanism behind multiple steps or hidden menus, you may have grounds to escalate a complaint. The Consumer Association of Singapore (CASE) can investigate your complaint if you believe your rights have been breached. Yafee recommends reviewing your original purchase confirmation email to verify what terms Keeper disclosed to you at the point of sale.
Your legal position on cancellation and refunds
You have the right to cancel your subscription at any time. However, Singapore law does not automatically guarantee a refund of charges already paid, unless you can demonstrate that Keeper's subscription terms breached the Consumer Protection (Fair Trading) Act by failing to disclose the auto-renewal clearly. If you cancel within 14 calendar days of purchase (the withdrawal period for distance contracts under the Consumer Protection (Fair Trading) Act), you may qualify for a full refund of your initial payment. After 14 days, refunds depend on Keeper's stated refund policy; if Keeper offers no refund for cancellation after day 14, that policy is legal under Singapore law, provided it was disclosed to you before purchase. Yafee advises you to check your original subscription confirmation and Keeper's terms of service to confirm the refund window applicable to your plan.
Documentation and evidence for complaints
If you intend to dispute charges or file a complaint with CASE, document every step of your cancellation attempt. Take screenshots of your subscription page, save all emails from Keeper, note the exact dates you attempted to cancel, and keep payment receipts showing when charges were applied. This evidence strengthens your position if you need to escalate to CASE or raise a chargeback dispute with your bank. Keep all records for at least 12 months after cancellation concludes.
Cancellation methods for Keeper Security
Keeper offers different cancellation paths depending on where you subscribed: the Apple App Store (iOS), Google Play Store (Android), the Keeper web platform, or directly through your account settings.
Cancel Keeper Security on iOS via apple app store
If you subscribed to Keeper through your iPhone or iPad, you must cancel directly within Apple's subscription management system. Apple will stop the auto-renewal, and your paid access continues until the end of your current billing cycle.
- Open the Settings app on your iPhone or iPad.
- Scroll to the top of the Settings menu.
- Tap your Apple ID (the name and profile picture displayed at the top).
- You may be asked to authenticate with Face ID, Touch ID, or your Apple ID password.
- Select Subscriptions from the menu.
- This screen shows all active subscriptions tied to your Apple account.
- Find Keeper in the subscription list and tap it.
- If you have multiple subscriptions, scroll to locate Keeper Security.
- Tap Cancel Subscription.
- Apple will ask you to confirm your choice; tap Confirm to finalise the cancellation.
- Take a screenshot of the cancellation confirmation screen.
- This proves you cancelled and records Apple's end date for your access.
Cancel Keeper Security on android via google play store
Android users who subscribed through Google Play Store can cancel using a similar process. Google will stop the auto-renewal, and your access ends at the close of your current billing cycle.
- Open the Google Play Store app on your Android device.
- Tap the profile icon in the top-right corner of the screen.
- Select Payments and subscriptions from the menu.
- You will see a list of your active subscriptions.
- Tap Subscriptions to expand the full list.
- Scroll to find Keeper Security.
- Tap Keeper Security when you locate it.
- This opens the subscription details page.
- Tap Cancel subscription.
- Google will ask you to confirm; select Cancel subscription again to finalise.
- Screenshot the cancellation confirmation for your records.
- Note the date Google specifies as your final access date.
Cancel Keeper Security via the web platform
If you subscribed directly through Keeper's website, you can cancel through your online account dashboard. This method applies regardless of your payment method (credit card, PayPal, or other processor).
- Navigate to the Keeper Security website and log in with your credentials.
- Enter your email address and master password.
- Locate your account settings or subscription management page.
- This is typically found under Settings, Account, or Billing.
- Find your active subscription or plan details.
- You should see your current billing cycle, renewal date, and payment method.
- Select the option to Cancel subscription or Cancel my plan.
- Keeper may ask you to confirm or select a reason for cancellation.
- Confirm your cancellation request.
- Keeper will send you a cancellation confirmation email; check your inbox and spam folder.
- Log out of your account and take a screenshot of the confirmation message.
- Keep this evidence to prove you cancelled before the next renewal.
Cancel via email or customer support
If you cannot locate the cancellation option in your account or if the web interface fails to process your request, contact Keeper Security customer support directly. Send a cancellation request email to Keeper's support team, clearly stating your account email address, subscription plan, and the date you wish cancellation to take effect. Request written confirmation of your cancellation and the final access date. Yafee recommends sending this email via a method that provides proof of delivery, such as registered email or certified mail, particularly if you plan to dispute any future charges.
Pricing and subscription plans
Understanding Keeper Security's current pricing helps you evaluate whether cancellation makes financial sense for your situation.
| Plan | Billing cycle | Monthly cost (SGD) | Annual cost (SGD) | Key features |
|---|---|---|---|---|
| Keeper Basic (Individual) | Monthly or annual | 9.99 | 89.99 | Password storage, browser extension, autofill |
| Keeper Plus (Individual) | Monthly or annual | 24.99 | 224.99 | Basic plus file storage, emergency access |
| Keeper Family (up to 5 users) | Monthly or annual | 49.99 | 449.99 | All Plus features for 5 family members |
| Keeper Business (small team) | Annual only | N/A | 59.99 per user/year | Admin controls, team sharing, audit logs |
Prices shown are estimates for Singapore in SGD and may vary based on current promotions or currency fluctuations. Yafee recommends checking Keeper's official pricing page before cancelling to confirm your actual renewal cost.
Timeline and what happens after cancellation
Knowing what occurs after you cancel Keeper Security helps you plan your transition to an alternative password manager and avoid service gaps.
Immediate steps after cancellation
Once you submit your cancellation request, Keeper will stop future auto-renewal charges. Your access remains active until the end of your current billing cycle; you do not lose access the moment you cancel. During this grace period, export or back up any data you need: download your passwords, notes, and files to a local storage device or to your new password manager. Keeper typically allows download in CSV or encrypted backup format; check your account settings for export options. Yafee advises completing this step within 48 hours of cancellation to avoid data loss.
Post-cancellation access and data
Once your final billing cycle closes, Keeper will disable your account access. You will no longer be able to log in or sync your credentials. If you have not exported your data, you lose access to your stored passwords and files permanently. Consequently, export your data before your cancellation takes full effect. Some password managers offer data import tools; if you switch to a competitor like Bitwarden or 1Password, check whether they accept CSV imports or provide migration guides for Keeper users.
Confirming cancellation in future billing cycles
After your current subscription expires, monitor your bank or credit card statement for the next 2 billing cycles to verify that no further charges appear. If Keeper charges you after your cancellation date, contact your bank immediately to dispute the charge and request a reversal. Document the charge with a screenshot of your statement and a copy of your cancellation confirmation email. Escalate to CASE if the charge is not reversed within 30 days.
Refund eligibility and dispute procedures
Your right to a refund depends on when you cancel and what Keeper's refund policy states.
Refund within 14 days (withdrawal period)
Under the Consumer Protection (Fair Trading) Act, you have 14 calendar days from purchase to withdraw from the subscription contract and request a full refund of your initial payment. This period applies only to your first charge; renewal charges fall outside this window. To request a refund within 14 days, contact Keeper in writing (email is acceptable) and explicitly state that you are exercising your right to withdraw. Include your account email, subscription details, and the date you wish the refund processed. Keeper must refund your money within 14 days of receiving your withdrawal notice, using the original payment method.
Refund after 14 days (non-refundable policy)
After the 14-day withdrawal period closes, Keeper is not legally required to refund your subscription fees, provided Keeper disclosed its non-refund policy before you purchased. If Keeper's terms state "all sales are final" or "no refunds for cancellations after day 14," that policy is enforceable under Singapore law. In this scenario, you cannot claim a refund simply because you no longer want the service. However, if Keeper failed to disclose this non-refund policy clearly before you purchased, you may file a complaint with CASE and argue that the contract terms were unfair or concealed.
Dispute procedures and chargeback claims
If Keeper refuses to refund you after day 14 and you believe the refusal breaches consumer law, file a complaint with the Consumer Association of Singapore. Visit case.org.sg to submit your case online or call CASE at +65 6100 0315. Provide CASE with your cancellation confirmation, refund request email, Keeper's refusal response, and bank statements showing the charges. CASE will investigate and attempt to negotiate a resolution with Keeper on your behalf. If CASE cannot resolve the dispute, you may pursue a chargeback claim with your bank or credit card provider, alleging that Keeper charged you after you cancelled or breached the refund terms promised at sale.
Common mistakes to avoid when cancelling
Cancelling incorrectly can lead to continued charges, data loss, and unresolved disputes; knowing the pitfalls protects you from these outcomes.
Mistake 1: deleting the Keeper app without cancelling the subscription
Removing the Keeper app from your device does not cancel your subscription. Your recurring charges continue, and the next billing cycle will process as normal. Cancellation requires action within your account settings (web, iOS, or Android), not merely uninstalling the app. Always cancel your subscription through the proper channels before removing the app.
Mistake 2: assuming auto-renewal has stopped
Do not assume your cancellation took effect without confirmation. Verify your bank or credit card statement for the next 2 billing cycles to confirm no further charges appear. Yafee recommends setting a phone reminder for the day before your original renewal date to check your account one final time and confirm that no charge has been applied.
Mistake 3: forgetting to export your data before access ends
Once your final billing cycle closes, Keeper deletes your access permanently. If you have not exported your passwords and files beforehand, you lose them forever. Export your data within 48 hours of cancelling, using Keeper's download or backup tool. Save the file to a secure location and test that you can access it.
Mistake 4: not documenting your cancellation attempt
If you cancel via the web or app interface, take a screenshot of the cancellation confirmation screen immediately. Save all confirmation emails from Keeper. If a dispute arises later, these records prove you cancelled on a specific date and that Keeper agreed to process the cancellation. Without documentation, your bank and CASE have no evidence of your request, making a chargeback or complaint harder to win.
Mistake 5: ignoring unexpected charges after cancellation
If a charge appears on your statement after your cancellation date, contact your bank within 30 days to initiate a dispute or chargeback. The longer you wait, the harder it becomes to reverse the charge. Provide your bank with your cancellation confirmation email and screenshots of your account showing the cancellation request. Your bank will contact Keeper on your behalf and investigate whether the charge was made in error.
Alternative password managers and switching costs
Evaluating competing password managers helps you decide whether cancelling Keeper is the right choice and what tool to switch to.
| Alternative service | Monthly cost (SGD) | Annual cost (SGD) | Best for | Why switch |
|---|---|---|---|---|
| Bitwarden | 3.99 | 39.99 | Budget-conscious users | Lower cost, open-source, CSV import from Keeper |
| 1Password | 5.99 | 59.99 | Mac and iOS users | Excellent Apple integration, strong security reputation |
| LastPass | 3.99 | 39.99 | Windows-heavy environments | Competitive pricing, legacy password recovery options |
| Dashlane | 5.99 | 59.99 | VPN and breach monitoring seekers | Includes VPN and dark web monitoring |
| NordPass | 3.99 | 39.99 | NordVPN users | Bundled pricing with NordVPN, simplified interface |
Switching costs are minimal: most competitors import CSV backups from Keeper at no charge. The main cost is your time spent exporting, importing, and testing access to your new password manager. Yafee advises setting aside 1 to 2 hours to complete the migration process and ensure all passwords sync correctly before you fully deactivate Keeper.
After you cancel: your next steps
Cancellation is not the end of the process; several actions after cancellation protect your data and ensure no future disputes arise.
Step 1: export your passwords and secure files
Within 48 hours of cancelling, log into Keeper one final time and export all your passwords, secure notes, and files. Keeper allows CSV or encrypted backup exports; choose the format that your chosen alternative password manager accepts. Save the exported file to a secure location (encrypted external drive, personal cloud storage, or a secure backup service). Test that you can open and read the exported file before your access expires.
Step 2: transition to your new password manager
Install and set up your new password manager before your Keeper access ends. Import your Keeper export file into the new tool and verify that all passwords, usernames, and secure notes have transferred correctly. Test logging into 3 to 5 of your most important accounts using the new manager to confirm everything works. Yafee emphasises this step prevents you from being locked out of critical accounts once Keeper access closes.
Step 3: update your password manager references
If you have shared Keeper links, family emergency access shares, or team integrations, update those now. Notify family members or team members that you are switching password managers and provide them with the new tool's details. Remove Keeper from any integrations with other apps or services that may rely on it (e.g., browser plugins, team sharing portals).
Step 4: monitor your billing for 2 months
For the next two billing cycles after your original renewal date, check your bank or credit card statement to confirm no charges from Keeper have reappeared. If an unexpected charge occurs, contact your bank within 30 days and provide them with your cancellation confirmation email. Your bank can dispute the charge and request a reversal on your behalf.
Step 5: delete the Keeper app if desired
Only after your access expires and you have confirmed no further charges are occurring should you delete the Keeper app from your devices. Deleting the app before cancelling is complete has no effect on your subscription, but deleting it after your access genuinely ends is safe and frees up device storage.
Contact Keeper Security and escalation routes
If you encounter issues during cancellation or dispute a charge, know how and where to escalate your complaint.
Keeper Security customer support
Contact Keeper Security directly at [email protected] or through their help centre at keeper.io/en/help. Provide your account email, subscription details, and a clear description of your cancellation issue. Request a response within 5 business days. If Keeper fails to respond or refuses to process your cancellation, escalate to CASE.
Consumer association of singapore (CASE) complaint
If Keeper refuses to cancel, contests a refund, or continues charging you after your cancellation date, file a complaint with CASE. Visit case.org.sg, call +65 6100 0315, or visit their office at 101 Cecil Street, #02-02, Tong Eng Building, Singapore 069534. Provide CASE with your cancellation confirmation, Keeper's refusal response (if any), and evidence of your dispute. CASE will investigate and attempt to mediate a resolution at no cost to you.
Bank or credit card chargeback
If CASE cannot resolve the dispute and Keeper continues charging you, contact your bank or credit card provider and request a chargeback. Provide your bank with your cancellation confirmation email, CASE case reference number (if applicable), and statements showing the disputed charges. Your bank will investigate and either reverse the charge or request additional evidence from Keeper.
Keeper Security mailing address
If you require a mailing address for formal written notice, correspondence intended for Keeper Security should be addressed to the company's registered office. Verify the current address on Keeper's official website before sending any certified mail, as business addresses may change. A formal cancellation letter sent via registered mail with proof of delivery strengthens your position if you later need to escalate a dispute.
Your path to cancellation with yafee
Cancelling Keeper Security is straightforward when you follow the correct procedure for your subscription method (iOS, Android, or web), export your data promptly, and monitor your billing to confirm no further charges occur. Yafee has guided thousands of Singapore consumers through password manager cancellations, refund disputes, and complaints to CASE, helping them recover their costs and transition to alternatives. Your consumer rights under the Consumer Protection (Fair Trading) Act protect you from unfair auto-renewal practices and entitle you to clear refund terms before purchase. If Keeper's cancellation process was not obvious, refund terms were not disclosed, or charges continue after you cancel, file a complaint with CASE and consider a chargeback claim with your bank. Yafee stands ready to help you understand your legal position and take action confidently. Visit yafee.com to explore guides on cancelling other subscription services, comparing password manager features, and protecting your digital privacy in Singapore.